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Extended Stay America - Dallas - Frankford Road

2.5 out of 5.0

Recent guest reviews

We arrived around 230 am sunday morning. The guy at the front desk had to show us to our rooms because they were out of room keys. The room looked nice at first but as I was plugging my phone in my husband uhoh I said what??? He pointed to the kitchenette stove top where I see a roach crawling on the burner. My husband got a tissue a killed the roach and flushed it down the toliet. The shower had someone's curly black hair in the corners of the tub. Very dirty!!

We stayed at Frankford Road ESA in March 2018.We were a family group having three rooms. The staff were extremely helpful and friendly during our stay. The rooms were clean, comfortable and adequate for our needs. Special thanks go to Christie the manager who arranged for our rooms to be on the same floor. Tafiana and Sarah on the front desk who were very helpful and nothing was too much trouble for them. Thank you to you all.

I was unfortunately a victim of domestic violence that did not take place at the property but the police did want to take photos of my injuries in the hotel room. I was told because the police were called that they would no longer rent a room to me nor would they refund the two weeks I paid im advance for the room. I am disgusted that not only am I recovering from my injuries and the assault I went through last night I am also now out on the street. Please beware if you happen to become a victim of another person that you will not be allowed to stay at the property again.

I must admit I’ve been in and out hotels throughout the last few years, and only a select few have actually made me want to take the time to acknowledge the experience that my family has had here. It is exceptionally clean, the staff is very hospitable, and the management here actually goes above and beyond ones expectations to seeing that you feel as comfortable as if you were at home! I highly recommend this place to anyone that needs to have a place to stay either for a day or months! Also would like to acknowledge the manager Kristi for her professionalism in customer care. Would be nice to see more people like her.

Great price for extended stays. Allows great savings on meals and staff was very courteous. Sleeps 4 to a for a double room at a decent price for under a week. Long term even better rates. I will put people up here when they travel for work.

They will overbook themselves and give your room away. The hotel is dirty and they allow aggresive dogs to stay there. Door lock was broken! Homeless people were coming and going. They had there dogs, cup and sign and blankets. Hotel smelled of feces.

Poor light fixtures and bed bugs and hair on bed. I would like to request a complementary stay due to the inconvenience I experienced at this location. The desk staff was helpful but quality was very poor

Extended Stay had lost me...I was NEVER again going to book with them after mediocre at best visits at a couple locations. But a friend messed up so I had no choice but I am thankful they did! From the moment I walked through the front door this location was different and a breathe of fresh air! It’s no frills which is perfectly fine when the staff is as terrific as they are here. The rooms are quite spacious, the hotel is close to everything, and feels safer than any in this price point and higher that I have encountered. Ample, well lit, free parking, free WiFi, free grab and go breakfast. Gym, pool, laundry. Join their club and you get great deals emailed to you

Room is clean and quiet. Staff is helpful and Christie made my stay enjoyable. Love the free breakfast and the pool looks awesome but with this Texas weather I will have to wait till I come back to perhaps enjoy it.

Ive been staying here a few weeks and Will be here a few more. This place has great customer service ive seen in a long time. Clean spacious rooms. Christie penn is amazing great communication, great personality, very warm and welcoming. I highly recommend this place.

18470 Dallas Pkwy Dallas TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Far North Dallas, Extended Stay America - Dallas - Frankford Road is within a few miles (5 km) of sights such as Shops at Willow Bend and Mary Kay Museum. This 118-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Cavanaugh Flight Museum and Quorum Park are also near this Dallas hotel.


Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


All 118 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.

Property features

Guests of Extended Stay America - Dallas - Frankford Road have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include conference space, coffee/tea in a common area, and laundry facilities.

Room options

Studio, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

56.0% of guests recommend this hotel

Total of 48 reviews