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Recent guest reviews

Nice hotel. Close to arena and JFK spot. Clean and really friendly staff. Will look after you very nicely

Staff were amazing, we’ll trained & pleasant.. Highly recommended. Location worked well with using Uber to various amenities.

All the employees were very nice and helpful. Great location. Enjoyed out trip very much.

The hotel is in walking access to many downtown attractions.

This was a nice stay overall. However, it would be nice if they had complimentary WiFi in guest rooms.

For a Fairmont Hotel, this experience was below average. I’ve stayed at several Fairmont locations and this one was definitely the worst experience. Not that it was terribly bad, but the rooms and bathrooms need renovations, the pool service was S-L-O-W (and why on earth don’t they have a heated pool?), the outdoor locations needed some TLC, and on top of all that, everything was overpriced. Seriously if you’re gonna charge me $6.00 for a coke, at least bring it to me quickly. Maybe use some of that ridiculous markup to freshen up the pool area. Also, beware - they automatically add a gratuity to your bill, but still leave room to tip more if you’d like. I generally leave a little more money for tip when this happens but I didn’t realize it until later because no one told me. And the area where they add the tip is in small font, while the area where you add more tip is huge. Our room service guy got a $35 tip on a $55 order, plus they charged $12 just to deliver it to our room. Then the service tray they gave us broke and the plate fell on my husband’s foot, injuring it. That just made the delivery fee and extra tip sting a little bit more.

Location and big room, Also the price, the Internet connection was okay but only one mobile

Excellent services and love the place. Nothing

I was very impressed with the level of courtesy from all of the employees. I haven’t witnessed this in years. It’s refreshing to see that there are still companies/employees out there who ensure that the customer counts.

The room was so loud I couldn’t sleep. Walls are like tissue paper. Not only did the people in the room next to me bang on the locked adjoining door (not disclosed to me) multiple times during the night, but I could hear every word they spoke until 2am when they finally slept. I am a big fan of Fairmont properties but will never go here or recommend to clients again.

Great Customer Service! I loved the pool on the terrace with all the flowers and it was amazing. I wish the pool was heated though, it was very cold! I loved our room, it was spacious and had everything we needed. It also had a great view of downtown Dallas and the curtains were very heavy so the light didn’t soak in the room when we wanted to sleep in the next morning.. I felt like a queen during my stay at the Fairmont! Thank you.

Great location and the staff were very friendly and knowledgeable of the area.

They have a wonderful location in downtown. The property is lovely with the outdoor pool and gardens.

The parking at the hotel was additional, no Coffee or tea complementary in the room The Towels and robs were scratchy and the pool is not heated

N Akard St Dallas TX

Hotel highlights

  • Walking distance to Dallas Museum of Art and Victory Park
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Dallas Arts District, Fairmont Dallas is adjacent to Dallas Museum of Art and within a 5-minute walk of other popular sights like Victory Park. This 4-star hotel has 545 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a lobby lounge, along with a fine-dining restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.


Rooms

The 545 rooms have an array of amenities, including iPod docks, minibars, and coffee makers. 50-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Safes, ironing boards, and desks are also standard.


Property features

At Fairmont Dallas, guests enjoy features like an outdoor pool, a health club, and WiFi in public areas. Valet parking is available for USD 34 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and express check-out.

Room options

Room (Fairmont Room)

1 Queen Bed | Sleeps 2

Room (Fairmont Room)

2 Double Beds | Sleeps 5

Room (Fairmont Room)

1 King Bed | Sleeps 3

Room

1 King Bed | Sleeps 3

Guest reviews for Fairmont Dallas

Everyone (24) Couples (5) Family (8)
5
Family

Nice hotel. Close to arena and JFK spot. Clean and really friendly staff. Will look after you very nicely

By on Mar 6, 2020

5
Friends

Staff were amazing, we’ll trained & pleasant.. Highly recommended. Location worked well with using Uber to various amenities.

By on Mar 5, 2020

Review comment responded on Mar 5, 2020

We very much appreciate your comments regarding your stay at the Fairmont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5
Partner Couples

All the employees were very nice and helpful. Great location. Enjoyed out trip very much.

By on Dec 3, 2019

Review comment responded on Jan 30, 2020

Anonymous, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Dallas

5
Family

The hotel is in walking access to many downtown attractions.

By on Dec 2, 2019

4
Everyone

By on Nov 20, 2019

4
Partner Couples Friends

This was a nice stay overall. However, it would be nice if they had complimentary WiFi in guest rooms.

By on Oct 12, 2019

3
Everyone

For a Fairmont Hotel, this experience was below average. I’ve stayed at several Fairmont locations and this one was definitely the worst experience. Not that it was terribly bad, but the rooms and bathrooms need renovations, the pool service was S-L-O-W (and why on earth don’t they have a heated pool?), the outdoor locations needed some TLC, and on top of all that, everything was overpriced. Seriously if you’re gonna charge me $6.00 for a coke, at least bring it to me quickly. Maybe use some of that ridiculous markup to freshen up the pool area. Also, beware - they automatically add a gratuity to your bill, but still leave room to tip more if you’d like. I generally leave a little more money for tip when this happens but I didn’t realize it until later because no one told me. And the area where they add the tip is in small font, while the area where you add more tip is huge. Our room service guy got a $35 tip on a $55 order, plus they charged $12 just to deliver it to our room. Then the service tray they gave us broke and the plate fell on my husband’s foot, injuring it. That just made the delivery fee and extra tip sting a little bit more.

By on Sep 30, 2019

4
Everyone

By on Aug 27, 2019

3
Business Business

Location and big room, Also the price, the Internet connection was okay but only one mobile

By on Aug 27, 2019

5
Everyone

By on Jul 28, 2019

Review comment responded on Jul 29, 2019

Thank you so much for taking the time to leave us a perfect review. We're so pleased that you enjoyed your time with us. We look forward to having you as our guest again, soon.

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