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Recent guest reviews

Nice kind of small room for 300 bucks

The location is perfect. The room was a little small for a King Suite. The check in staff was great and friendly. But the check out staff was super rude and rushing us out the door. The Valet was kind of expensive per night, but hey we didn't mind the price if they would've treated us like they did the OTHER people...

Location is great. Lots to do in Dallas and we used transit to get around. Hotel was quiet in April 2021. Overall nice.

Nice hotel. Close to arena and JFK spot. Clean and really friendly staff. Will look after you very nicely

Staff were amazing, we’ll trained & pleasant.. Highly recommended. Location worked well with using Uber to various amenities.

All the employees were very nice and helpful. Great location. Enjoyed out trip very much.

The hotel is in walking access to many downtown attractions.

This was a nice stay overall. However, it would be nice if they had complimentary WiFi in guest rooms.

For a Fairmont Hotel, this experience was below average. I’ve stayed at several Fairmont locations and this one was definitely the worst experience. Not that it was terribly bad, but the rooms and bathrooms need renovations, the pool service was S-L-O-W (and why on earth don’t they have a heated pool?), the outdoor locations needed some TLC, and on top of all that, everything was overpriced. Seriously if you’re gonna charge me $6.00 for a coke, at least bring it to me quickly. Maybe use some of that ridiculous markup to freshen up the pool area. Also, beware - they automatically add a gratuity to your bill, but still leave room to tip more if you’d like. I generally leave a little more money for tip when this happens but I didn’t realize it until later because no one told me. And the area where they add the tip is in small font, while the area where you add more tip is huge. Our room service guy got a $35 tip on a $55 order, plus they charged $12 just to deliver it to our room. Then the service tray they gave us broke and the plate fell on my husband’s foot, injuring it. That just made the delivery fee and extra tip sting a little bit more.

Location and big room, Also the price, the Internet connection was okay but only one mobile

Excellent services and love the place. Nothing

N Akard St Dallas TX

Hotel highlights

  • Walking distance to Dallas Museum of Art and Dallas World Aquarium
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Dallas Arts District, Fairmont Dallas is adjacent to Dallas Museum of Art and within a 10-minute walk of other popular attractions like Dallas World Aquarium. This 4.5-star hotel has 545 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a lobby lounge, along with a fine-dining restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.


Rooms

The 545 rooms have an array of amenities, including iPod docks, minibars, and coffee makers. 50-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Safes, ironing boards, and desks are also standard.


Property features

At Fairmont Dallas, guests enjoy features like an outdoor pool, a health club, and WiFi in public areas. Valet parking is available for USD 34 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include conference space, a business center, and express check-out.

Room options

Room, 1 Queen Bed (Fairmont Room)

1 Queen Bed | Sleeps 2

Double Room, 2 Double Beds (Fairmont Room)

2 Double Beds | Sleeps 5

Room, 1 King Bed (Fairmont Room)

1 King Bed | Sleeps 3

Fairmont Gold, Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Fairmont Dallas

Everyone (21) Couples (5) Family (11)
4
Family

Nice kind of small room for 300 bucks

By on May 10, 2021

Review comment responded on May 10, 2021

Dear guest, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

3
Partner Couples Family

The location is perfect. The room was a little small for a King Suite. The check in staff was great and friendly. But the check out staff was super rude and rushing us out the door. The Valet was kind of expensive per night, but hey we didn't mind the price if they would've treated us like they did the OTHER people...

By on Apr 16, 2021

Review comment responded on Apr 16, 2021

Dear guest, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our valet in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

4
Family

Location is great. Lots to do in Dallas and we used transit to get around. Hotel was quiet in April 2021. Overall nice.

By on Apr 8, 2021

Review comment responded on Apr 8, 2021

Hi there, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Dallas Team

2
Everyone

By on Mar 24, 2021

Review comment responded on Apr 5, 2021

Hi there, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Fairmont Dallas Team

3
Everyone

By on Mar 8, 2021

Review comment responded on Mar 18, 2021

Hi there, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Fairmont Dallas Team

5
Everyone

By on Jan 26, 2021

Review comment responded on Feb 8, 2021

Hi there, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fairmont Dallas Team

4
Everyone

By on Sep 26, 2020

Review comment responded on Oct 12, 2020

Hi, Thank you for taking the time to share your feedback. We hope to welcome you back very soon! Sincerely, Fairmont Dallas Team

5
Family

Nice hotel. Close to arena and JFK spot. Clean and really friendly staff. Will look after you very nicely

By on Mar 6, 2020

5
Friends

Staff were amazing, we’ll trained & pleasant.. Highly recommended. Location worked well with using Uber to various amenities.

By on Mar 5, 2020

Review comment responded on Mar 5, 2020

We very much appreciate your comments regarding your stay at the Fairmont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5
Partner Couples

All the employees were very nice and helpful. Great location. Enjoyed out trip very much.

By on Dec 3, 2019

Review comment responded on Jan 30, 2020

Anonymous, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Dallas

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