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Recent guest reviews

All

Nice place. Breakfast too expensive.

With the price we paid per night for the hotel, we were surprised we had to PAY for intranet service. Looking forward to bathrobe as stated in room description and none were in room. It was nice to have a Starbucks on site. Good access to restaurants within walking distance. Valet and Concierge service very good.

I stayed at the Fairmont while on business participating at a nearby event. When I checked into the hotel there were no problems at check-in, I presented my credit card, ID and reservation information at the desk and was kindly given the key to my room. However at 1:30am a woman started banging on my door for 15 minutes claiming that the room was her’s. Assuming she had the wrong room number I told her through the door that the room was occupied. At 2:00am a very large man, in plain clothing banged on the door demanding to see my credit card and ID. He claimed that I had to open the door or I would loose the room and be kicked out of the hotel. This was terrifying. I called to speak with the manager, who blamed me for some kind of issue with Orbitz and my credit card, despite the fact that I had presented all of this information at check-in with no problems. The next morning I went to speak to the manager who informed me that “everything is fine.” They refused to acknowledge the horrific situation, and they passed me around to several people who would not apologize for their error. I was in Dallas for business and with jet lag and this horrific treatment by hotel staff, needless to say functioning the next day was very difficult. The hotel made no offer to do anything to remedy the situation. I will never stay at this hotel again, and my business organization will no longer be recommending the Fairmont.

The property was close to everything we wanted to see. I didn’t like that absolutely no one told us that we could order room service, extra tp/tissue, etc., through our phones when we checked in!! In addition, we valeted the car everyday because there was no other parking (that we knew of) and the hotel still charged us for valet.

Convenient to so many places & things

They were remodeling some area which is good. The vanity space was small, but we enjoyed our stay.

It was close to the folks I was visiting. Nice rooms although the wall art was the same in both rooms. View was beautiful.

Nice kind of small room for 300 bucks

The location is perfect. The room was a little small for a King Suite. The check in staff was great and friendly. But the check out staff was super rude and rushing us out the door. The Valet was kind of expensive per night, but hey we didn't mind the price if they would've treated us like they did the OTHER people...

Location is great. Lots to do in Dallas and we used transit to get around. Hotel was quiet in April 2021. Overall nice.

Nice hotel. Close to arena and JFK spot. Clean and really friendly staff. Will look after you very nicely

Staff were amazing, we’ll trained & pleasant.. Highly recommended. Location worked well with using Uber to various amenities.

All the employees were very nice and helpful. Great location. Enjoyed out trip very much.

The hotel is in walking access to many downtown attractions.

N Akard St Dallas TX

Hotel highlights

  • Walking distance to Dallas Museum of Art and Dallas World Aquarium
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Downtown Dallas, Fairmont Dallas is adjacent to Dallas Museum of Art and within a 10-minute walk of other popular attractions like Dallas World Aquarium. This 4.5-star hotel has 545 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.


Dining

This hotel serves as home to a lobby lounge, along with a fine-dining restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

The 545 rooms have an array of amenities, including iPod docks, minibars, and coffee makers. 50-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Safes, ironing boards, and desks are also standard.


Property features

At Fairmont Dallas, guests enjoy features like an outdoor pool, a gym, and WiFi in public areas. Valet parking is available for USD 34 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this luxury hotel include conference space, a business center, and express check-out.

Room options

Fairmont, Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Fairmont, Room, 2 Double Beds

2 Double Beds | Sleeps 5

Fairmont, Room, 1 King Bed

1 King Bed | Sleeps 3

Fairmont Gold, Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Fairmont Dallas

Everyone (13) Couples (6) Family (9)
5
Business Business

All

By on Apr 22, 2022

4
Partner Couples

Nice place. Breakfast too expensive.

By on Feb 25, 2022

Review comment responded on Mar 1, 2022

Dear Steven, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas Team

4
Partner Couples

With the price we paid per night for the hotel, we were surprised we had to PAY for intranet service. Looking forward to bathrobe as stated in room description and none were in room. It was nice to have a Starbucks on site. Good access to restaurants within walking distance. Valet and Concierge service very good.

By on Jan 10, 2022

Review comment responded on Jan 11, 2022

Dear Anthony, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas Team

4
Everyone

By on Dec 20, 2021

1
Business Business

I stayed at the Fairmont while on business participating at a nearby event. When I checked into the hotel there were no problems at check-in, I presented my credit card, ID and reservation information at the desk and was kindly given the key to my room. However at 1:30am a woman started banging on my door for 15 minutes claiming that the room was her’s. Assuming she had the wrong room number I told her through the door that the room was occupied. At 2:00am a very large man, in plain clothing banged on the door demanding to see my credit card and ID. He claimed that I had to open the door or I would loose the room and be kicked out of the hotel. This was terrifying. I called to speak with the manager, who blamed me for some kind of issue with Orbitz and my credit card, despite the fact that I had presented all of this information at check-in with no problems. The next morning I went to speak to the manager who informed me that “everything is fine.” They refused to acknowledge the horrific situation, and they passed me around to several people who would not apologize for their error. I was in Dallas for business and with jet lag and this horrific treatment by hotel staff, needless to say functioning the next day was very difficult. The hotel made no offer to do anything to remedy the situation. I will never stay at this hotel again, and my business organization will no longer be recommending the Fairmont.

By on Nov 16, 2021

Review comment responded on Nov 29, 2021

Dear GUEST, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. We are concerned to hear about this incident and request that you call the hotel and request to speak to the manager on duty or share your preferred contact method with us via Facebook to be contacted directly by management. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

3
Family

The property was close to everything we wanted to see. I didn’t like that absolutely no one told us that we could order room service, extra tp/tissue, etc., through our phones when we checked in!! In addition, we valeted the car everyday because there was no other parking (that we knew of) and the hotel still charged us for valet.

By on Nov 13, 2021

Review comment responded on Nov 17, 2021

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

5
Friends

Convenient to so many places & things

By on Oct 15, 2021

Review comment responded on Oct 18, 2021

Dear Catherine, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

5
Friends

They were remodeling some area which is good. The vanity space was small, but we enjoyed our stay.

By on Sep 22, 2021

Review comment responded on Sep 24, 2021

Dear Martie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas

5
Family

It was close to the folks I was visiting. Nice rooms although the wall art was the same in both rooms. View was beautiful.

By on Aug 7, 2021

Review comment responded on Aug 9, 2021

Dear guest, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Fairmont Dallas Team

4
Family

Nice kind of small room for 300 bucks

By on May 10, 2021

Review comment responded on May 10, 2021

Dear guest, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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