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Recent guest reviews

Overall wonderful clean accommodations. I did not like that with the self parking you had to walk all the way down the parking garage to get to the front door of the hotel because all of the entrances from the garage to the hotel directly were closed, and I was not told of this other wise we would have done valet parking. Also there was only one microwave for guest in the entire hotel, which I felt was not sanitary to use due to COVID and no one wiping it down in-between use, this was unfortunate because we had leftovers from our restaurant that we wanted to heat up and eat in our room.

Colby and all of the valet staff were amazing! Please consider adding 1 microwave to each floor in the vending area! This would tremendously help guests who are there for an extended time!

This hotel is in a good location, close to restaurants and entertainment. When we checked in, there was a leak in the bathroom. Staff promptly brought us up keys for the room next door. Hotel was clean and staff was nice and professional.

The customer service and friendliness helpfulness of the staff went above and beyond. And the location was perfect.

The room was spacious, clean, and had Starbucks coffee for the in-room coffee maker.

Torn furniture, smoke stained windows, musty overall feel. The smell from the kitchen many floors below, was nauseating

To much construction going on. restraunt was closed so only had choice of buffet

This is our 5th year staying here for Anime fest. Always enjoy the stay.

Was across the street from my business meeting, so it was convenient. Hotel was good except they closed the main restaurant early so you had to go to the Sports bar (I think it was called Draft). Food there was much cheaper and great. First night had the Fish and Chips and it was the best fish and chips that I can remember. Great job. Second night had the BBQ brisket flatbread pizza, also very good. Nice job to all.

1,840 rooms very small pool. Doors to leave the pool area very difficult to open. In room service kind of expensive. People in the 26th floor super noisy, wakes up at 100am 200am 3am 4am.Nice view from high floor

Great room and hotel. Record high temps though. Would stay again. Good central location and close to DART train. Staff very polite and accommodating. Great hotel for a family stay or a business trip.

Left something at the hotel. Reached out multiple times. Once was told I shouldn't have forgotten it. You think?! I definitely didn't do it on purpose. Absolutely no help!

I thought my experience was nice, until the ride home. I started itching and now found out that I have been infected with scabies. I can't be 100% certain but I think I may have gotten this in the hotel. But to be fair I cannot be certain.

Olive St Dallas TX

Hotel highlights

  • Walking distance to Majestic Theater and Dallas Museum of Art
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Dallas, Sheraton Dallas Hotel is within a 5-minute walk of Majestic Theater and within 15 minutes of other popular attractions like Dallas Museum of Art. This 1840-room, 4-star hotel welcomes guests with 2 restaurants, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 1840 rooms provide coffee makers, free bottled water, and safes. 50-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport pillow menus and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are other standard amenities. Change of towels is available on request.


Property features

Guests of Sheraton Dallas Hotel have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is available for USD 23.00 per night (USD 32.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and express check-in.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Junior Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Junior Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Executive Suite, Non Smoking

1 King Bed | 2 Queen Beds | Sleeps 6

Guest reviews for Sheraton Dallas Hotel

Everyone (21) Couples (2) Business (2) Family (6) Other (1)
4
Friends Family

Overall wonderful clean accommodations. I did not like that with the self parking you had to walk all the way down the parking garage to get to the front door of the hotel because all of the entrances from the garage to the hotel directly were closed, and I was not told of this other wise we would have done valet parking. Also there was only one microwave for guest in the entire hotel, which I felt was not sanitary to use due to COVID and no one wiping it down in-between use, this was unfortunate because we had leftovers from our restaurant that we wanted to heat up and eat in our room.

By on Jan 27, 2021

Review comment responded on Jan 28, 2021

Thank you for your review and feedback! I apologize for the parking inconvenience. We do have a few microwaves upon request, but I do understand your frustration with the public microwave. Thank you for staying with us and I hope you do come back to visit.

3
Everyone

By on Jan 5, 2021

Review comment responded on Jan 5, 2021

Thank you for staying with us Ivonne. Please what we can do better next time to ensure your stay is a 5!

5
Partner Couples

Colby and all of the valet staff were amazing! Please consider adding 1 microwave to each floor in the vending area! This would tremendously help guests who are there for an extended time!

By on Dec 25, 2020

Review comment responded on Dec 28, 2020

Thank you for staying with us and for your great review! Please come back and visit soon!

4
Everyone

By on Oct 5, 2020

Review comment responded on Oct 12, 2020

Thank you for your review and staying with us! Please do not hesitate to let us know what we could have done to make your stay a 5!

5
Family

This hotel is in a good location, close to restaurants and entertainment. When we checked in, there was a leak in the bathroom. Staff promptly brought us up keys for the room next door. Hotel was clean and staff was nice and professional.

By , from Arlington, TX on Aug 24, 2020

Review comment responded on Sep 2, 2020

We apologize for the inconvenience with your bathroom! Thank you for staying with us and we hope you come back to visit us soon!

5
Family Business Business

The customer service and friendliness helpfulness of the staff went above and beyond. And the location was perfect.

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

Thank you for choosing to stay at the Sheraton Dallas! We strive to exceed our guests expectations and it looks as though we did that during your visit. I am delighted to share your comments with our staff. We look forward to welcoming you back in the future!

5
Everyone

By on Nov 29, 2019

Review comment responded on Dec 2, 2019

Thank you for taking the time to write a review of your recent visit. We strive to exceed our guests expectations and it looks as though we've done that! Thank you for choosing to stay with us and we look forward to welcoming you back in the future!

4
Everyone

By on Jun 18, 2019

Review comment responded on Jun 18, 2019

Thank you for taking the time to let us know about your stay. We look forward to welcoming you back next time!

1
Everyone

By on Jun 10, 2019

Review comment responded on Jun 10, 2019

We regret that we did not meet your expectations. Please let us know what we can improve on.

4
Everyone

By on Nov 11, 2018

Sheraton Dallas Hotel

400 Olive St, Dallas, TX 75201
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