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The Westin Dallas Park Central

4.0 out of 5.0
Overview Reviews Amenities & Policies
12720 Merit Dr, Dallas, TX
1-844-663-2269
4.3
out of 5
"Very good!"
See all 43 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

The staff was very welcoming and accommodating. Very clean hotel and the location was perfect.

I loved the cleanliness of the Westin hotels. Their bathrooms are beautiful, the rooms are nice and the beds are comfortable. In last few months I have been to more then a few of their hotel establishments and not disappointed. But with that being said there's one thing each of the Westin hotels can't seem to get right which is having rooms cleaned in a timely manner or not cleaned at all which caused my room to stink because the garbage wasn't taken out. The second thing is not stating it's going to cost $20.00 a night for parking and that being the only option you have is bullshit.

Excellent amenities with multiple options available

The Westin Dallas Park Central is wonderful. This hotel is in a fantastic location with all modern amenities. The staff greets you with a smile and help with any and every request. I could not recommend this hotel enough!

WE requested new towels from housekeeping. Gave the lady our dirty towels and never received new towels or wash clothes. House keeping did not speak English, which made it difficult to communicate.

excellent room; outstanding a/c; elevators a little erratic; had one false fire alarm/evac at 1am.

Great hotel. Fantastic stay. No issues!! Very clean.

Staff extremely pleasant and great location. 10 mins from everything

I feel like nothing at this property was accommodating. The gym was poor and the fact we had to pay for parking was aggravating.

Very nice room, great bed, friendly and helpful employees. Room rate was great. Amenities are over-priced. Parking is expensive.

The grand lobby and fresh smell of the rooms was nice.

Very nice convenient location. VERY annoying that they charge for parking though. $18 (+ sales tax) is greedy. The Westin at the Galleria (about three miles to the west) has FREE parking.

It was clean, the bed was so comfortable, television options were great, check in was quick and easy so was check out , quiet, and room was perfect ..

Merit Dr Dallas TX

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in North Dallas, The Westin Dallas Park Central is 2.6 mi (4.3 km) from Richland College and within a 5-minute drive of Galleria Dallas. This 4-star hotel has 536 guestrooms and offers an outdoor pool, a 24-hour fitness center, and a 24-hour business center.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

The 536 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and safes. 32-inch LCD TVs come with pay movies, and guests can stay connected with WiFi. Beds sport down comforters and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are also available.


Property features

At The Westin Dallas Park Central, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is available for USD 18 per night (USD 30 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed

King 1 | Sleeps 3
$79* Per night/room Nov 15 - Nov 16

Room, 2 Double Beds

Full 2 | Sleeps 4

Club Suite, 1 Bedroom

King 1 | Sleeps 3

Club Room, 1 King Bed

King 1 | Sleeps 3

Junior Suite, 1 Bedroom, City View, Corner

King 1 | Sleeps 3

Guest reviews for The Westin Dallas Park Central

Everyone (32) Couples (3) Family (11)
1
Everyone

By on Oct 21, 2019

Review comment responded on Oct 21, 2019

Thank you for your feedback. We apologize we fell short of your expectations. Please let us know upon your next visit so we may take care of you.

5
Families

The staff was very welcoming and accommodating. Very clean hotel and the location was perfect.

By on Oct 7, 2019

Review comment responded on Oct 7, 2019

Thanks for staying with us. We appreciate your feedback!

4
Everyone

By on Sep 20, 2019

Review comment responded on Sep 21, 2019

Thank you for staying with us and for the fantastic feedback. We will certainly share your experiences with the rest of our Team. We hope to see you again.

4
Everyone

I loved the cleanliness of the Westin hotels. Their bathrooms are beautiful, the rooms are nice and the beds are comfortable. In last few months I have been to more then a few of their hotel establishments and not disappointed. But with that being said there's one thing each of the Westin hotels can't seem to get right which is having rooms cleaned in a timely manner or not cleaned at all which caused my room to stink because the garbage wasn't taken out. The second thing is not stating it's going to cost $20.00 a night for parking and that being the only option you have is bullshit.

By on Sep 19, 2019

Review comment responded on Sep 21, 2019

Thank you for staying with us as well your candid feedback. We are disappointed that your room was not serviced in the a timely manner and will share this feedback with our Team. Our additional services offered as well any costs affliated with them are listed on all non-Westin sites that sell rooms for us; but we apologize that you may not hve seen it during your booking experience. We do hope to see you again.

5
Families

Excellent amenities with multiple options available

By on Sep 16, 2019

Review comment responded on Sep 16, 2019

Thanks for staying with us. We appreciate your feedback!

2
Everyone

By on Sep 4, 2019

Review comment responded on Sep 4, 2019

Thank you for your review. Please accept our apology that we fell short of your expectations. Please let us know if you have any details so we may address your concerns and make things right for you.

5
Families Partner Couples Friends Families

The Westin Dallas Park Central is wonderful. This hotel is in a fantastic location with all modern amenities. The staff greets you with a smile and help with any and every request. I could not recommend this hotel enough!

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Thank you for your review and kind comments. We greatly appreciate it. We are glad you enjoyed your stay and look forward to your next visit.

3
Everyone

By on Aug 18, 2019

Review comment responded on Aug 18, 2019

Thanks for staying with us. We appreciate your feedback!

4
Family with small children

WE requested new towels from housekeeping. Gave the lady our dirty towels and never received new towels or wash clothes. House keeping did not speak English, which made it difficult to communicate.

By , from Raceland on Aug 7, 2019

Review comment responded on Aug 8, 2019

Thank you for your feedback, please accept our apology for the inconvenience regarding the towels. We will work with our staff to address it.

5
Everyone

By on Jul 16, 2019

Review comment responded on Jul 17, 2019

Thanks for staying with us. We appreciate your feedback!

The Westin Dallas Park Central

12720 Merit Dr, Dallas, TX 75251
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