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Recent guest reviews

I love staying at Westin’s! The front desk staff was very friendly.

When we arrived, we were surprised by the $20 parking/day fee. I think that we were looking at several properties and all the others said free parking so just missed that this particular hotel did not, however, the staff was very gracious about waving the fee.

I enjoyed the close proximity of shopping and restaurants. The overall condition of The Westin was disappointing. Very dated and the couch was ripped and nasty. I wouldn’t sit on it. The comforter was ripped and the fitted sheets were so stretched out and old they wouldn’t stay on the bed. Carpet was filthy and had quite a few stains. I wore house shoes. Wouldn’t walk on carpet. Will not be staying here again unless they do some major updating.

I’ve been paying $20 a stay for this parking garage for the past 12 years. You might think after all these years this parking garage would’ve been paid for by now.

Clean and convenient

Very nice staff.

Big room. Bath tub. Location. coffee bar nice workout and pool

What I liked was the view from the room, spacious room, clean nice bathroom. We run out of tissues, the toilet paper was falling apart, Sunday is the worst they didn’t do the clean the room, When I called reception they said that we had to request 24 hours before due to COVID, this is a first one fir me, I travel a lot never had this problem. Will never use Westin again.

The Westin Dallas Park Central was such a disappointment. I was excited and looked forward to staying at the Westin. But this particular Westin is old, really needs updating. The carpet is dingy. The decor and furniture are all old and dark and dim and gloomy looking. Things are not clean in the room. I was scared to lay my things down. The check in staff was not friendly nor helpful. He wasn't rude but.. Then had to pay $20 a day to park. I don't recommend this Westin.

Fantastic hotel that felt safe, clean, carefully distanced and sanitized during the COVID crisis. A fyi for travelers with cars that the parking garage fee is steep at $18 a night.

Service,Property,staff was as good the only thing I did not like was that they charged for parking. $18 for each car. my carand my guest car so I would say that if they just charge for one car probably I will stay spend more time at this hotel

The price of parking was high. $18 a night. That would be my only complaint. Clean place, friendly staff, and amenities were top notch.

It was fabulous! I enjoy the fact that I could get rest and the location was fabulous! I would definitely stay here again!

Used beddings the room was not neatly done so dissapointed

The staff here was very disappointing. I listened to the lady fully explain everything to the person in front of me, but didn’t explain anything to me. I litterally had to ask about everything!

Nice, clean, fresh air, quick check in but parking is too expensive. Other hotels in the area park for free.

Everything fine typical big box metro hotel. Furnishings a little dated seems not to have been updated since the late 80’s. For the price I am not going to complain.

Merit Dr Dallas TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Concierge services

Located in Park Central, The Westin Dallas Park Central is 2.6 mi (4.3 km) from Richland College and within a 5-minute drive of Galleria Dallas. This 536-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

All of The Westin Dallas Park Central's 536 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and safes. Guests can expect free WiFi and 32-inch LCD TVs with pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport down comforters. Phones, ironing boards, and desks are also standard.


Property features

Renovated in 2016, The Westin Dallas Park Central offers an outdoor pool, free WiFi in public areas, and conference space. If you drive, self parking is USD 20 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Junior Suite, 1 Bedroom, City View, Corner

1 King Bed | Sleeps 3

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for The Westin Dallas Park Central

Everyone (18) Couples (6) Family (21)
5
Partner Couples

I love staying at Westin’s! The front desk staff was very friendly.

By on Oct 4, 2021

Review comment responded on Oct 4, 2021

Thanks for staying with us. We appreciate your feedback!

5
Family Family with small children

When we arrived, we were surprised by the $20 parking/day fee. I think that we were looking at several properties and all the others said free parking so just missed that this particular hotel did not, however, the staff was very gracious about waving the fee.

By on Aug 5, 2021

Review comment responded on Aug 5, 2021

Thanks for staying with us. We appreciate your feedback!

3
Family

I enjoyed the close proximity of shopping and restaurants. The overall condition of The Westin was disappointing. Very dated and the couch was ripped and nasty. I wouldn’t sit on it. The comforter was ripped and the fitted sheets were so stretched out and old they wouldn’t stay on the bed. Carpet was filthy and had quite a few stains. I wore house shoes. Wouldn’t walk on carpet. Will not be staying here again unless they do some major updating.

By on Jul 20, 2021

Review comment responded on Jul 21, 2021

Thanks for staying with us. We appreciate your feedback!

5
Family

I’ve been paying $20 a stay for this parking garage for the past 12 years. You might think after all these years this parking garage would’ve been paid for by now.

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Clean and convenient

By on Jun 29, 2021

Review comment responded on Jun 29, 2021

Thanks for staying with us. We appreciate your feedback!

5
Friends

Very nice staff.

By on Jun 20, 2021

Review comment responded on Jun 20, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Big room. Bath tub. Location. coffee bar nice workout and pool

By on Jun 3, 2021

Review comment responded on Jun 3, 2021

Thanks for staying with us. We appreciate your feedback!

2
Family Business Business

What I liked was the view from the room, spacious room, clean nice bathroom. We run out of tissues, the toilet paper was falling apart, Sunday is the worst they didn’t do the clean the room, When I called reception they said that we had to request 24 hours before due to COVID, this is a first one fir me, I travel a lot never had this problem. Will never use Westin again.

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Jan 31, 2021

Review comment responded on Feb 10, 2021

Thanks for staying with us. We appreciate your feedback!

2
Everyone

The Westin Dallas Park Central was such a disappointment. I was excited and looked forward to staying at the Westin. But this particular Westin is old, really needs updating. The carpet is dingy. The decor and furniture are all old and dark and dim and gloomy looking. Things are not clean in the room. I was scared to lay my things down. The check in staff was not friendly nor helpful. He wasn't rude but.. Then had to pay $20 a day to park. I don't recommend this Westin.

By on Jan 10, 2021

Review comment responded on Jan 10, 2021

Thanks for staying with us, Anonymous. We appreciate your feedback!

The Westin Dallas Park Central

12720 Merit Dr, Dallas, TX 75251
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