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Crowne Plaza Hotel Dallas Downtown

3.5 out of 5.0

Recent guest reviews

So the hotel was amazing! The room was clean and beds were comfortable. My only issue was parking was not included in the hotel. You had to pay $16/day to self park or $30/day to valet in a nearby parking garage. Definitely wish it was included but overall good place.

Was. It as updated as other Crowne Plazas I have stayed at. Once you get past the lobby, the rest of the hotel is a bit dated. The room smelled a little musty, but was overall clean and the bed was very comfortable. Bathroom was small, but shower was good. No breakfast included. There is a free shuttle that will take you within 3 miles of the hotel. The pool on the 9th floor was cloudy and the area around it needs attention, but there are a few cabanas surrounding iit. Overall, my experience was good, and I would recommend staying here.

The hotel was just right for the purpose of my trip. Located in downtown Dallas close to all the attractions and great food. Also, the bartenders and valet staff were very helpful and informative! CON: The hotel could use some upgrading. Hallways were a little dark and felt muggy at times. Other than that, I would definitely stay again.

Staff was excellent. Growing up in Dallas I did not take advantage of the "Tourist" attractions however, if that is why you are visiting It is an outstanding location to see what downtown has to offer. The property is a bit dated but clean. I would stay on the property again if the need arises.

They didn't come clean her room two days in a row we had a hole in her comforter when we first got there the room stank the bathroom wouldn't drain we could hear our next door neighbors having sex no no we're not

excellent & friendly front desk staff, comfortable room

Convenient hotel. Not up to Crowne Plaza name expectations. Rooms typical Urban hotels size. North side of the hotel is public transportation hub and is a distressed. Other sides are nice. Walk-able to good food places.

It was the perfect spot to be in. The convention center, where I went to daily for seminars was down the street. I often used the free shuttle service that other hotels did not offer. It was very convenient especially during inclement weather.

Excellent location, very close to tourist sites such as the zoo and aquarium, the Reunion Tower, The Sixth Floor Musseum, Perot museum, excellent Wi-Fi coverage, so many things. The stay was very pleasant.

Overall this hotel was a solid 3.5 stars. It was clean, centrally located and for the most part, quiet. My room had a fridge and all the normal amenities. Only downside, the television reception stunk. Channels kept losing signal and were going in and out. The hotel is just a couple blocks from Dealey Plaza and within walking distance of tons of restaurants and other attractions.

The Manager of the Shuttle, Silvia was the best customer service person I have ever encountered. She is truly blessed and a blessing. The food in Thrive was very good as well.

very old. parking is not included and it does not look clean.

Very disappointing room wasn't clean Wi-Fi didn't work and parking was horrible.

Corporate should tour this place. It's mediocre at best. The parking garage and stairwells are filthy. Room was clean but lots of wear and tear in the room. Shower handle was broken, forcing me to take cold showers. Multiple dents in the doors and chipped paint everywhere. Doesn't even compare to the Crowne plaza in Bloomington MN.

Hotel is an old building so the rooms are very small by modern standards. Our room had a faint mustiness to it when you first entered. The bathroom is much too small for a respectable hotel; you could barely close the door while inside. Also the A/C was very loud.

Great hotel to stay in, close to attractions and public transit. Within 10 minute walking distance to Reunion Tower and Dallas Union Station. Has its own parking garage below the hotel. Depending on location of room, great view of the Dallas Skyline.

my first few nights where fine than Fri night came and I had to ask them 3 times to ask the girls in the room to settle down I had a 6:30 AM flight. the third time after 3AM I finally just got up and left the hotel as it was imposable to sleep with the noise next to me.

If you're low maintence, this hotel is totally fine. We aren't too picky when it comes to hotel but we weren't impressed with this place. Their was not ventilation in the room so when you shower it turns the whole room into a jungle. The bed is super uncomfortable and the blankets are paper thin. We were so cold at night. The temperature in the room is either steamy or freezing. The place is not maintained well. Cracks in the walls and stains on the carpet. However, the place turns into a night club at night so if you're into that, you'll love it. Overall, I wasn't impressed, but it was okay for a quick get away where you spend little to no time in the room.

Didn't like the fact that it has a nightclub in the lobby. Everytime I wanted to go to my room after 2 a.m there was always a fight or two by nightclub goers or just drunks hanging around in the lobby. The location of hotel is not that great either, so please do not walk around at night time. The room was very clean when I arrived. The last night I stayed there was music playing all night, in which I couldn't sleep, don't know if it was the room next door to me or outside the hotel, but I was not able to sleep.

Was in town for a marathon. Hotel is walkable to all I wanted to see and do. Right on the bus and light rail to use DART. Room was clean and comfortable. Quiet too

Room options

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 3

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 Queen Bed, Accessible, Bathtub (Mobility)

Queen 1 | Sleeps 2

Room, 1 Queen Bed, Accessible (Roll-in Shower)

Queen 1 | Sleeps 2

Guest reviews for Crowne Plaza Hotel Dallas Downtown

Everyone (35) Business (31) Couples (26) Family (18) Other (7) Friends (13)
3

good hotel horrible parking

Everyone

So the hotel was amazing! The room was clean and beds were comfortable. My only issue was parking was not included in the hotel. You had to pay $16/day to self park or $30/day to valet in a nearby parking garage. Definitely wish it was included but overall good place.

By , from Lancaster, NH on Sep 20, 2017

4

good hotel for a good price

Everyone

Was. It as updated as other Crowne Plazas I have stayed at. Once you get past the lobby, the rest of the hotel is a bit dated. The room smelled a little musty, but was overall clean and the bed was very comfortable. Bathroom was small, but shower was good. No breakfast included. There is a free shuttle that will take you within 3 miles of the hotel. The pool on the 9th floor was cloudy and the area around it needs attention, but there are a few cabanas surrounding iit. Overall, my experience was good, and I would recommend staying here.

By , from Central NY on Sep 12, 2017

3

gets the job done

Everyone

The hotel was just right for the purpose of my trip. Located in downtown Dallas close to all the attractions and great food. Also, the bartenders and valet staff were very helpful and informative! CON: The hotel could use some upgrading. Hallways were a little dark and felt muggy at times. Other than that, I would definitely stay again.

By on Sep 6, 2017

4

good downtown location

Everyone

Staff was excellent. Growing up in Dallas I did not take advantage of the "Tourist" attractions however, if that is why you are visiting It is an outstanding location to see what downtown has to offer. The property is a bit dated but clean. I would stay on the property again if the need arises.

By , from Greenville Tx. on Aug 27, 2017

2

sucked

Everyone

They didn't come clean her room two days in a row we had a hole in her comforter when we first got there the room stank the bathroom wouldn't drain we could hear our next door neighbors having sex no no we're not

By on Aug 23, 2017

5

walk to convention center

Everyone

excellent & friendly front desk staff, comfortable room

By on Aug 23, 2017

3

decent hotel

Everyone

Convenient hotel. Not up to Crowne Plaza name expectations. Rooms typical Urban hotels size. North side of the hotel is public transportation hub and is a distressed. Other sides are nice. Walk-able to good food places.

By , from Connecticut on Aug 22, 2017

3

in a central location in downtown dallas

Everyone

It was the perfect spot to be in. The convention center, where I went to daily for seminars was down the street. I often used the free shuttle service that other hotels did not offer. It was very convenient especially during inclement weather.

By , from NC on Jul 17, 2017

Review comment responded on Jul 25, 2017

Thank you for your comments.

5

a wonderfull experience in dallas downtown

Everyone
Six Flags Over Texas The Aquarium The Six Floor Musseum Dallas Zoo

Excellent location, very close to tourist sites such as the zoo and aquarium, the Reunion Tower, The Sixth Floor Musseum, Perot museum, excellent Wi-Fi coverage, so many things. The stay was very pleasant.

By , from Costa Rica on Jul 9, 2017

Review comment responded on Jul 12, 2017

Dear Frank, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your wonderful five star experience. We appreciate the feedback and all of the wonderful pictures from your trip. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown

3

comfortable and close to dealey plaza

Everyone

Overall this hotel was a solid 3.5 stars. It was clean, centrally located and for the most part, quiet. My room had a fridge and all the normal amenities. Only downside, the television reception stunk. Channels kept losing signal and were going in and out. The hotel is just a couple blocks from Dealey Plaza and within walking distance of tons of restaurants and other attractions.

By , from Buffalo on Jul 6, 2017

Review comment responded on Jul 8, 2017

Dear Krystal, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback, apologize for the issue with your television and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown