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Crowne Plaza Dallas Downtown by IHG

3.5 star property
Hotel with an outdoor pool, 5-minute walk to Dallas World Aquarium

Choose dates to view prices

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Premium bedding, in-room safe, desk, iron/ironing board
Terrace/patio
Check-in/check-out kiosk
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(79 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Dallas

Located in Downtown Dallas, Crowne Plaza Dallas Downtown by IHG is within a 5-minute walk of Dallas World Aquarium and within 15 minutes of other popular attractions like Kay Bailey Hutchison Convention Center. This 291-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.3 miles
  • Dallas World Aquarium - 5 min walk - 0.3 miles
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.4 miles
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles
  • American Airlines Center - 15 min walk - 0.8 miles

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪Little Daisy - ‬4 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Patrick Kennedy's Irish Pub - ‬4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, 5-minute walk to Dallas World Aquarium
At Crowne Plaza Dallas Downtown by IHG, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers. Other standard amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Similar properties

Indoor pool
Hampton Inn & Suites Dallas Downtown
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
8.6 out of 10, Excellent, 1,091 reviews
$119 nightly
The price is $139
Feb 22 - Feb 23
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (30,000 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 13 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 35 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-2 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Dallas Downtown by IHG?

Crowne Plaza Dallas Downtown by IHG offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of Feb 18, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on Feb 23, 2026 start from $87.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Crowne Plaza Dallas Downtown by IHG?

This hotel is situated in Downtown Dallas within a 10-minute walk of Dallas World Aquarium and The Sixth Floor Museum at Dealey Plaza. You'll also find American Airlines Center and Reunion Tower less than a mile away.

Will I be able to park at Crowne Plaza Dallas Downtown by IHG?

Yes, parking is offered for USD 20.00 per night with in/out privileges. Accessible parking is also available for guests.

Does Crowne Plaza Dallas Downtown by IHG have a casino on the premises?

No, Crowne Plaza Dallas Downtown by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Dallas Downtown by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Crowne Plaza Dallas Downtown by IHG?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Crowne Plaza Dallas Downtown by IHG?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Dallas Downtown by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Dallas Downtown by IHG serves buffet breakfast for a surcharge each morning at THRIVE Restaurant.

Does Crowne Plaza Dallas Downtown by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Dallas Downtown by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Dallas Downtown by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Dallas Downtown by IHG?

The closest major airport to Crowne Plaza Dallas Downtown by IHG is Love Field Airport (DAL), which is 7.2 mi away (18 minutes by car). Another top airport is Dallas-Fort Worth Intl. Airport (DFW), which is located 20 mi away (23-minute drive).

Are there rooms with balconies at Crowne Plaza Dallas Downtown by IHG?

Yes, some guestrooms at Crowne Plaza Dallas Downtown by IHG offer a balcony and may feature city views.

Does Crowne Plaza Dallas Downtown by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Dallas Downtown by IHG.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 476 out of 1349 reviews
Rating 8 - Good. 251 out of 1349 reviews
Rating 6 - Okay. 246 out of 1349 reviews
Rating 4 - Poor. 174 out of 1349 reviews
Rating 2 - Terrible. 202 out of 1349 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

Braylon

Business traveler
.
Stayed 1 night in Aug 2025

4/10 Poor

Jessica

Stayed 3 nights in Nov 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Stayed 2 nights in Nov 2025

10/10 Excellent

bill

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean room. Friendly staff. The bed was everything! Most comfortable hotel bed we've ever experienced!
Stayed 1 night in Nov 2025

10/10 Excellent

Kathy

Traveled with family
Clean rooms, great breakfast, helpful staff
Stayed 1 night in Nov 2025

6/10 Okay

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

SUPATTRA

Stayed 1 night in Nov 2025

2/10 Terrible

Sameer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is more like a motel. Terrible customer service. Terrible evening front desk staff. Asked for wake up call never received one. Rooms are ok not the best not the worst. Plumbing in sink and shower is terrible water constantly backed up. Entire hallway stunk of weed. Not a family friendly hotel. No room service. Parking garage is poorly engineered. Nightmare of a hotel thank god we only needed to stay for one night. I will never stay at this location again I strongly advise everyone else to stay away from this property.
Stayed 1 night in Nov 2025

10/10 Excellent

Jessica

Stayed 2 nights in Oct 2025

6/10 Okay

Terry

Liked: Cleanliness, staff & service, amenities
Breakfast was not included. Never received a receipt.
Stayed 1 night in Nov 2025

10/10 Excellent

Jaclyn

It was great!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cookies
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour and dinner were great!
Stayed 1 night in Nov 2025

10/10 Excellent

Fernando

Stayed 1 night in Oct 2025

10/10 Excellent

Kayleah

Stayed 1 night in Nov 2025

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, amenities
Great location and staff
Stayed 1 night in Nov 2025

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, amenities
Love everything about this location. Definitely staying again. City view with a balcony was beautiful
Stayed 1 night in Nov 2025

6/10 Okay

Floyd

Traveled with partner
Liked: Cleanliness, amenities
Heating/cooling system
Stayed 2 nights in Nov 2025

2/10 Terrible

Jessica, Princeton

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was really crowded upon our arrival a customer was complaining without any resolution. We check in and headed to our room which was extremly hot we call service and waited for an hour and they didn’t not show up We left in hope the room just needed time to cool off. After 2 hrs we came to a hotter room we call service and they did not show up my husband went to the lobby and we find the front desk lady smoking weed in the lobby with some we think are under age kids and customers complaining about the loud noice from the ballroom that was more like a night club my husband complain about the room and she said the guy was on round, he told her what about the smoking and she said went quiet, on the elevator guest were smoking as well. We end up getting our room fixed at around 1am. This would have been a great stay but just because the environment vibes it will be a big no for us. I will not recommend staying here with family. Bed was comfortable that’s the only positive I have to say
Stayed 1 night in Nov 2025

10/10 Excellent

Abduel

Stayed 1 night in Jul 2025

4/10 Poor

LIGERIA

Disliked: Cleanliness, amenities
The bathroom was not fully cleaned. The sink didn't work properly. You had to hold down the toilet handle for it to flush properly. We were on the 15th floor, but the sliding door was broken. The little handle they had didn't properly work. The pool was filthy. It looked like it hadn't been clen in a while. Hallway smelled musty. The staff that checked was nice. My truck was scratched up while parking in the parking garage. Now the glass on my sunroof is scratched up. I'm not happy with the surrounding area. Didn't feel safe. A lot of homeless people are around. There were a lot of police out that didn't make me feel any better. That meant a very high crime rate. The elevator was slow and didn't seem to work properly. We were very nervous every time we had to get on and off it. Will not stay again or would I recommend it to anyone else. I give it a 2 star because of the balcony and the staff seem pleasant.
The toilet is so close to the tub!
Sink was disgusting!!!!
The door to the balcony.!
Stayed 1 night in Nov 2025

10/10 Excellent

Benny

Stayed 1 night in Nov 2025

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