Crowne Plaza Dallas Downtown by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Premium bedding, in-room safe, desk, iron/ironing board
Point of interest
Terrace/patio
Check-in/check-out kiosk

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪21 min drive‬

Room options

Premium Room, 1 King Bed, Balcony

7.0 out of 10
Good
(17 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Balcony

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, City View

  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(67 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible (Mobility)

7.4 out of 10
Good
(15 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room

  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(84 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Dallas

Located in Downtown Dallas, Crowne Plaza Dallas Downtown by IHG is within a 5-minute walk of Dallas World Aquarium and within 15 minutes of other popular attractions like Kay Bailey Hutchison Convention Center. This 291-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.3 miles
  • Dallas World Aquarium - 5 min walk - 0.3 miles
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.4 miles
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles
  • American Airlines Center - 15 min walk - 0.8 miles

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Monarch - ‬3 min walk
  • ‪Sushiya - ‬3 min walk
  • ‪Little Daisy - ‬4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

At Crowne Plaza Dallas Downtown by IHG, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers. Other standard amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (30,000 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 13 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 35 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-2 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Dallas Downtown by IHG?

Crowne Plaza Dallas Downtown by IHG offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on Apr 26, 2026 start from $107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Crowne Plaza Dallas Downtown by IHG?

This hotel is situated in Downtown Dallas within a short 16-minute walk of American Airlines Center and also 5 minutes on foot from Dallas World Aquarium. You'll also find Dallas Market Center and Reunion Tower within a short drive.

Is parking available on site at Crowne Plaza Dallas Downtown by IHG?

Yes, parking is offered for USD 20 per night with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Does Crowne Plaza Dallas Downtown by IHG have a casino on the premises?

No, Crowne Plaza Dallas Downtown by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Dallas Downtown by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Crowne Plaza Dallas Downtown by IHG?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Crowne Plaza Dallas Downtown by IHG?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Dallas Downtown by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Dallas Downtown by IHG serves buffet breakfast for a surcharge each morning at THRIVE Restaurant.

Does Crowne Plaza Dallas Downtown by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Dallas Downtown by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Dallas Downtown by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Crowne Plaza Dallas Downtown by IHG?

The closest major airport to Crowne Plaza Dallas Downtown by IHG is Love Field Airport (DAL), which is 7.2 mi away (18 minutes by car). Another top airport is Dallas-Fort Worth Intl. Airport (DFW), which is located 20 mi away (23-minute drive).

Are there rooms with balconies that I can book at Crowne Plaza Dallas Downtown by IHG?

Yes, some guestrooms at Crowne Plaza Dallas Downtown by IHG offer a balcony and may feature city views.

Does Crowne Plaza Dallas Downtown by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Dallas Downtown by IHG.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 510 out of 1412 reviews
Rating 8 - Good. 254 out of 1412 reviews
Rating 6 - Okay. 255 out of 1412 reviews
Rating 4 - Poor. 177 out of 1412 reviews
Rating 2 - Terrible. 216 out of 1412 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Lubov

Stayed 1 night in Mar 2026

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel was close to everything we needed. The room was very clean. Good on-site parking
Stayed 1 night in Jan 2026

10/10 Excellent

Octavio

Liked: Cleanliness, property conditions & facilities
Clean rooms. Convenient location. Staff was friendly at front desk
Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Terri at check in was great!!!
Stayed 1 night in Jan 2026

10/10 Excellent

Shanika

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so welcoming. The room view had a view of the city(chef’s kiss) I almost over slept on my birthday because the bed feels like a Cloud! The ambiance of this hotel is by far one of the best I have seen! Don’t forget to try the Sriracha wings…my fav
Stayed 1 night in Jan 2026

10/10 Excellent

Amy

Stayed 3 nights in Jan 2026

8/10 Good

Tamika

Liked: Cleanliness, property conditions & facilities
Clean bathroom and room
Stayed 1 night in Jan 2026

6/10 Okay

Kevin

Traveled with family
Heat didn't work in the room.
Stayed 3 nights in Jan 2026

6/10 Okay

olen

Liked: Cleanliness, staff & service, amenities
There was quite a bit of criminal activity inside and outside the hotel, including outside the room on the 17th floor.
Stayed 2 nights in Jan 2026

6/10 Okay

Ethan

Stayed 4 nights in Jan 2026

6/10 Okay

Naomi

Stayed 1 night in Jan 2026

2/10 Terrible

Shalunda

Liked: Cleanliness
Disliked: Property conditions & facilities
First off my room was not available that I booked and got two double beds and had to go downstairs and let them know I didn’t like it . Second room was too hot and toilet ran all night and bathroom too small and the phone to call the front desk didn’t work . Third room with the corner view was not the corner view I chose when booking my hotel plus the room was very cold when they switched room and when I put the heat on at 10am and came back at 8:30pm it was still freezing cold and called downstairs to let the front desk know 30 minutes passed No one showed up , went down to the front desk vey upset and told them again and they said they would send a Engineer and 30 minutes went by again and I had to call the front desk again telling them I’m freezing up here and he said haven’t no one came and I said No and he said he would call him. 10 minutes later the Engineer arrived and said it was even freezing in here and he went inside the big vent and did something and the heat started working .
The first one went the room was too hot switched over to cool and nothing happened
Second turned heat on and nothing but cold air came out for 8-9 hours
Stayed 3 nights in Jan 2026

8/10 Good

Tyrance, Ruston

Stayed 1 night in Jan 2026

10/10 Excellent

Antwan

Stayed 1 night in Jan 2026

8/10 Good

Dan

Stayed 2 nights in Jan 2026

6/10 Okay

Marlene

Stayed 1 night in Jan 2026

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevators were not working all the time and if two of the four were they were so many people packed in like sardines. Coffee maker didn’t work. Asked FD for another one and was told they didn’t have access to them. The next morning I thought someone would be kind to bring one up or even have coffee sent to the room. Staff really didn’t care.
Stayed 1 night in Dec 2025

10/10 Excellent

Joseluis Guillermo

Stayed 2 nights in Jan 2026

4/10 Poor

Kevin

Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and great amenities
Stayed 1 night in Jan 2026

10/10 Excellent

Bronte

Stayed 2 nights in Jan 2026

8/10 Good

Roger Smith

Stayed 1 night in Jan 2026

10/10 Excellent

jasolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
amazing room
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026