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Crowne Plaza Dallas Downtown by IHG

3.5 star property
Hotel with an outdoor pool, 5-minute walk to Dallas World Aquarium

Choose dates to view prices

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Check-in/check-out kiosk
Point of interest
Terrace/patio
Premium bedding, in-room safe, desk, iron/ironing board

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 320 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 320 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(78 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Dallas

Located in Downtown Dallas, Crowne Plaza Dallas Downtown by IHG is a leisurely stroll from popular sights such as Kay Bailey Hutchison Convention Center and Dallas World Aquarium. This 291-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.3 miles
  • Dallas World Aquarium - 5 min walk - 0.3 miles
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.4 miles
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles
  • Reunion Tower - 12 min walk - 0.7 miles

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Sushiya - ‬3 min walk
  • ‪Wingbucket - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, 5-minute walk to Dallas World Aquarium
At Crowne Plaza Dallas Downtown by IHG, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers. Other standard amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 3,485 reviews
$110 nightly
The price is $129
Feb 1 - Feb 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (30,000 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 13 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 35 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-2 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Dallas Downtown by IHG?

Crowne Plaza Dallas Downtown by IHG offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of Jan 21, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on Jan 29, 2026 start from $84.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Crowne Plaza Dallas Downtown by IHG?

This hotel is situated in Downtown Dallas within a short 17-minute walk of American Airlines Center and also 5 minutes on foot from Dallas World Aquarium. You'll also find Dallas Market Center and Reunion Tower within a short drive.

Is there parking available at Crowne Plaza Dallas Downtown by IHG?

Yes, parking is offered for USD 20.00 per night with in/out privileges. Accessible parking is also available for guests.

Does Crowne Plaza Dallas Downtown by IHG have a casino on the premises?

No, Crowne Plaza Dallas Downtown by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Dallas Downtown by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Crowne Plaza Dallas Downtown by IHG?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Crowne Plaza Dallas Downtown by IHG?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Dallas Downtown by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Dallas Downtown by IHG serves buffet breakfast for a surcharge each morning at THRIVE Restaurant.

Does Crowne Plaza Dallas Downtown by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Dallas Downtown by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Dallas Downtown by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Dallas Downtown by IHG?

The closest major airport to Crowne Plaza Dallas Downtown by IHG is Love Field Airport (DAL), which is 8.5 mi away (18 minutes by car). Another top airport is Dallas-Fort Worth Intl. Airport (DFW), which is located 20 mi away (23-minute drive).

Can I book a room with a balcony at Crowne Plaza Dallas Downtown by IHG?

Yes, some guestrooms at Crowne Plaza Dallas Downtown by IHG offer a balcony and may feature city views.

Does Crowne Plaza Dallas Downtown by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Dallas Downtown by IHG.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 462 out of 1303 reviews
Rating 8 - Good. 243 out of 1303 reviews
Rating 6 - Okay. 238 out of 1303 reviews
Rating 4 - Poor. 164 out of 1303 reviews
Rating 2 - Terrible. 196 out of 1303 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Abduel

Stayed 1 night in Jul 2025

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have a balcony
Stayed 1 night in Oct 2025

8/10 Good

RAUL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, the hotel service was excellent.
Stayed 2 nights in Oct 2025

4/10 Poor

M,S.

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Whilst there were 4 elevators available, during our 3 night stay only 2 were working and in some instances only 1. The elevators served 7 floors parking as well as 11 eleven floors of rooms so quite often you could be waiting a significant period of time to get to the floor you wanted. It was quite frustrating particularly during the morning rush and during check in times. The room needs significant redecoration and some modernisation particularly in the bathroom. Our sink was leaking and the carpet became quite wet which we reported. The restaurant area and reception had undergone modernisation and was a pleasant contrast to the rest of the hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Grisha

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Sharon

Liked: Cleanliness, room comfort

Comfortable and convenient

Comfortable room at a good price. Convenient to the DART transport to DFW. It was my second stay in a couple of years and I will stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Jaelon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great front desk staff. Definitely will be staying again.
Stayed 1 night in Oct 2025

6/10 Okay

Jonathan

Stayed 2 nights in Oct 2025

10/10 Excellent

Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room
Stayed 1 night in Oct 2025

10/10 Excellent

Joshua

Stayed 2 nights in Oct 2025

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the balcony
Stayed 1 night in Oct 2025

6/10 Okay

Thomas

Stayed 2 nights in Oct 2025

2/10 Terrible

Rodolfo

Stayed 2 nights in Oct 2025

6/10 Okay

David

Liked: Cleanliness, room comfort
Overall the hotel was a good stay, but elevators were broken. They also stopped at every single floor on the way down for no reason!! I would stay again but the elevators play a big part if I would actually stay again. Waiting 20+ minutes for that 1 working elevator to be empty or even have space was crazy
Stayed 3 nights in Oct 2025

6/10 Okay

Angela

Traveled with family
Elevators took forever
Stayed 3 nights in Oct 2025

2/10 Terrible

Calob

Stayed 1 night in Oct 2025

8/10 Good

Darion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside of the uneasy parking situation of downtown Dallas.
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2025

6/10 Okay

Shelly

Liked: Staff & service
Our first room had a bad odor, was hot and the air conditioner did not cool it off. It also had a water leak in the bathroom. Room 1506. The friendly desk clerk moved us to a different room that was pleasant.
Stayed 1 night in Oct 2025

2/10 Terrible

Mayra

Stayed 1 night in Oct 2025

6/10 Okay

Richard

Stayed 1 night in Oct 2025

10/10 Excellent

Rose

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Balcony View was very nice and calming - Breakfast was good and fresh. Staff was excellent
Stayed 1 night in Oct 2025

4/10 Poor

David, Houston

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Crown Plaza Dallas Downtown was, unfortunately, a disappointing experience due to several issues that significantly impacted my visit. The front desk service was notably poor. The staff seemed disorganized and unhelpful, making check-in a frustrating process. Their lack of professionalism set a negative tone from the start. Additionally, the bar closed much earlier than advertised, which was inconvenient for those looking to unwind in the evening. Similarly, the pool closed earlier than expected, limiting access to a key amenity. To make matters worse, the pool was dirty, with visible debris that made it unappealing and unhygienic. I had booked a balcony room, but it was canceled prior to check-in without any clear explanation or adequate resolution offered, which was a major letdown. To top it off, the water pressure in the shower was extremely low, making for an uncomfortable and inconvenient experience. Overall, the combination of poor service, limited amenities, and maintenance issues made this stay far below expectations. I would not recommend Crown Plaza Dallas Downtown unless significant improvements are made. Rating: 1/5
Stayed 1 night in Oct 2025

2/10 Terrible

Nutrinh

Traveled with family
Disliked: Staff & service

Terrible service

This hotel is terrible, when we got there we went to the elevator and the elevator sounded like it was going to break any second. When we got settled we went to check out the pool at night at 10:15 pm, but the doors were locked we tried our card, but it still didn’t work so we called the front desk and we told them that the doors were locked and the receptionist told us that he will send somebody up to open the door. Ten minutes later nobody was there to open the doors so we called again and the guy said that the pool is closed, but the worst part was that the sign said that it was open from 8 am to 11:00 pm. Next day we went to check out the pool again. We were there at 9:30am and pool still closed. I called receptionist again and she said due to maintenance they are not ready to open. I said they should change their pool hr of operation and she hung up on me. The girl restroom by the pool is broken, toilet completely til over and no sink water. I don’t know why they don’t lock up that restroom or put a sign. The bathtub doesn’t drain. The restroom is so small. You open the restroom door it hit the toilet. Terrible place.
Stayed 1 night in Oct 2025

6/10 Okay

Gary

Traveled with family
Liked: Cleanliness
Hotel looked to be unprepared for the amount of people staying the weekend of October 10th. It was OU/TX weekend. There were several busses (6-8) of college kids staying at the hotel. Only 2 of the 4 elevators were working the entire weekend. I would not recommend this hotel for the OU/TX game.
Stayed 2 nights in Oct 2025

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