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Crowne Plaza Dallas Downtown by IHG

3.5 star property

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Check-in/check-out kiosk
Point of interest
Premium bedding, in-room safe, desk, iron/ironing board
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(65 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(81 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Dallas

Located in Downtown Dallas, Crowne Plaza Dallas Downtown by IHG is within a 5-minute walk of Dallas World Aquarium and within 15 minutes of other popular attractions like Kay Bailey Hutchison Convention Center. This 291-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.3 miles
  • Dallas World Aquarium - 5 min walk - 0.3 miles
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.4 miles
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.6 miles
  • American Airlines Center - 15 min walk - 0.8 miles

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪Little Daisy - ‬4 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Patrick Kennedy's Irish Pub - ‬4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

At Crowne Plaza Dallas Downtown by IHG, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect to find free WiFi and TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers. Other standard amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Similar properties

Exterior
Hampton Inn & Suites Dallas Downtown
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
8.6 out of 10, Excellent, 1,115 reviews
$119 nightly
The price is $139
Apr 2 - Apr 3
Total with taxes and fees
Hampton Inn & Suites Dallas Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (30,000 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (24 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 13 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 35 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-2 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Dallas Downtown by IHG?

Crowne Plaza Dallas Downtown by IHG offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Dallas Downtown by IHG?

As of Mar 19, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Dallas Downtown by IHG on Mar 22, 2026 start from $129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Crowne Plaza Dallas Downtown by IHG?

This hotel is situated in Downtown Dallas within a short 16-minute walk of American Airlines Center and also 5 minutes on foot from Dallas World Aquarium. You'll also find Reunion Tower and Dallas Market Center within a short drive.

Is there parking available at Crowne Plaza Dallas Downtown by IHG?

Yes, parking is offered for USD 20.00 per night with in/out privileges. Accessible parking is also available for guests.

Does Crowne Plaza Dallas Downtown by IHG have a casino on the premises?

No, Crowne Plaza Dallas Downtown by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Dallas Downtown by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Crowne Plaza Dallas Downtown by IHG?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Crowne Plaza Dallas Downtown by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Dallas Downtown by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Dallas Downtown by IHG serves buffet breakfast for a surcharge each morning at THRIVE Restaurant.

Does Crowne Plaza Dallas Downtown by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Dallas Downtown by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Dallas Downtown by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Dallas Downtown by IHG?

The closest major airport to Crowne Plaza Dallas Downtown by IHG is Love Field Airport (DAL), which is 7.2 mi away (18 minutes by car). Another top airport is Dallas-Fort Worth Intl. Airport (DFW), which is located 20 mi away (23-minute drive).

Can I book a room with a balcony at Crowne Plaza Dallas Downtown by IHG?

Yes, some guestrooms at Crowne Plaza Dallas Downtown by IHG offer a balcony and may feature city views.

Does Crowne Plaza Dallas Downtown by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Dallas Downtown by IHG.

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 483 out of 1360 reviews
Rating 8 - Good. 250 out of 1360 reviews
Rating 6 - Okay. 250 out of 1360 reviews
Rating 4 - Poor. 171 out of 1360 reviews
Rating 2 - Terrible. 206 out of 1360 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

stephanie

Stayed 1 night in Dec 2025

10/10 Excellent

Nancy, Kansas

Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good staff and nice stay will be staying here again definitely
Stayed 2 nights in Dec 2025

6/10 Okay

Gary

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pictures on their website are very deceiving. Its an old place that they try to spruce up wirh new lights and furniture. The elevators are awful. But the staff were amazing. The bed was comfortable. But the building needs a complete gut and remodel. I won't stay there again. But it was walking distance to many attractions.
Stayed 3 nights in Dec 2025

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, amenities
Front desk clerk was great, got an early check in and went straight to the room. The heat was the only thing to come out of the vent if on at all. With the system off and the sliding glass door open it finally dropped to 74 °F overnight.
Stayed 1 night in Dec 2025

6/10 Okay

Eugene

Liked: Staff & service
It’s downtown.. but can’t beat the price!!
Stayed 1 night in Aug 2025

10/10 Excellent

Aaron

Stayed 1 night in Dec 2025

2/10 Terrible

Anna

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a nightclub attached to the hotel. Would not recommend this hotel if you are with family or children. You have to pay for parking in a public ramp. We did not feel safe when pulling up to the hotel. Near the train station and many homeless people near building. This property was not advertised well.
Stayed 4 nights in Dec 2025

10/10 Excellent

Alexis

Stayed 1 night in Dec 2025

8/10 Good

Ginger

Liked: Cleanliness, staff & service, amenities
It is very walkable to the house of blues. The room advertises a minifridge, but there was not one. Overall good. Would stay again for a concert. The beds were comfortable and good pillows.
Stayed 1 night in Dec 2025

4/10 Poor

Derek, Beatrice

Stayed 1 night in Nov 2025

8/10 Good

Nicolette

Liked: Cleanliness, property conditions & facilities, room comfort
The elevators were so slow and there was no stair alternative. Only one guy was checking people in and we had to wait a long time. The temperature wouldn’t change in the room, but the bed was comfy. The location was perfect for the BMW Dallas marathon, but I wish the hotel had been a little better prepared.
Stayed 1 night in Dec 2025

8/10 Good

Irvina

Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 1 night in Dec 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. It shows a bit of wear and tear in places but the staff and the food service is great. The location borders some sketchy areas but once you familiarize yourself with the surroundings you will find it really convenient with great restaurants and historical sites within walking distance.
Private party buffet and cocktails.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The balcony had a great view, and the staff was super friendly and very helpful made our anniversary a night to remember.
Stayed 1 night in Dec 2025

2/10 Terrible

Gerald Aurelio

Traveled with family
Liked: Staff & service
Disliked: Amenities
The elevator was down for all my stay. Each trip down the elevator took 30mins plus.
Stayed 1 night in Oct 2025

10/10 Excellent

Reynaldo

Stayed 1 night in Dec 2025

4/10 Poor

Laura

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Nov 2025

10/10 Excellent

Jimena

Stayed 1 night in Nov 2025

4/10 Poor

Bethany

Disliked: Cleanliness, amenities, property conditions & facilities
The elevators were awful! We were stuck on them for over 20 minutes trying to go down and couldnt find stairs to take. Valet had no idea what he was doing and we were there waiting forever while he figured out what to do. Room was old and outdated.
Stayed 1 night in Oct 2025

6/10 Okay

Bashar

Traveled with family and small children, Traveled with family
Liked: Amenities
Room smelled like humidity. The A/C was not working properly we had to call maintenance to change it and we were not able to adjust it. The only good thing about its the breakfast they have many choices definitely not a continental breakfast, staff was very attentive.
Stayed 2 nights in Nov 2025

6/10 Okay

Nadia

Staff was pleasant but the rooms do show their age.
Stayed 1 night in Nov 2025

10/10 Excellent

Tito

Ok
Stayed 3 nights in Nov 2025

2/10 Terrible

Raul

Traveled with group
Disliked: Amenities, property conditions & facilities
Building is way too old, needs to be updated. Doors are heavy had tu kick to close or open, elevators make noise like is gonna fall apart. The lobby is ok.
Stayed 3 nights in Nov 2025

10/10 Excellent

Scott

Stayed 2 nights in Nov 2025

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