Crowne Plaza Hotel Dallas Downtown by IHG in Dallas

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Hotel with a fitness center, a short walk to Dallas World Aquarium

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Where to?

Dates

March 2025

April 2025

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Overview
Rooms
Location
Policies

Popular amenities

24/7 front desk
Breakfast available
Housekeeping
Parking available
Bar
Pool

Explore the area

1015 Elm St, Dallas, TX, 75202

Dallas World Aquarium
‪4 min walk‬
Kay Bailey Hutchison Convention Center
‪10 min walk‬
American Airlines Center
‪17 min walk‬
Dallas, TX (DAL-Love Field)
‪18 min drive‬

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Room options

Standard Room, 1 King Bed

323 sq ft
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Accessible (Mobility)

323 sq ft
Sleeps 3
1 King Bed

Premium Room, 2 Queen Beds

323 sq ft
Sleeps 4
2 Queen Beds

Premium Room, 1 King Bed

323 sq ft
Sleeps 3
1 King Bed

Standard Room

323 sq ft
Sleeps 2
1 Twin Bed

Premium Room, 1 King Bed, Balcony

323 sq ft
Sleeps 2
1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

323 sq ft
Sleeps 2
1 Queen Bed

Premium Room, 1 King Bed, City View

323 sq ft
Sleeps 3
1 King Bed

Standard Room, 1 Queen Bed, Accessible (Mobility)

323 sq ft
Sleeps 2
1 Queen Bed

Junior Suite, 1 King Bed

Sleeps 2
1 King Bed

Premium Room, 2 Queen Beds, Balcony

323 sq ft
Sleeps 4
2 Queen Beds

Premium Room, City View

323 sq ft
Sleeps 4
2 Queen Beds

About the neighborhood

Dallas

Located in Downtown Dallas, Crowne Plaza Hotel Dallas Downtown by IHG is within a 5-minute walk of Dallas World Aquarium and within 15 minutes of other popular attractions like Kay Bailey Hutchison Convention Center. This 291-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

Dallas World Aquarium - 4 min walk - 0.3 miles
John F. Kennedy Memorial - 5 min walk - 0.3 miles
Kay Bailey Hutchison Convention Center - 10 min walk - 0.5 miles
Reunion Tower - 14 min walk - 0.8 miles
American Airlines Center - 17 min walk - 0.9 miles

Getting around

Akard Station - 3 min walk
Dallas Union Station - 10 min walk
Love Field Airport (DAL) - 18 min drive

Restaurants

‪McDonald's - ‬3 min walk
‪Starbucks - ‬2 min walk
‪Twisted Trompo - ‬4 min walk
‪Frankie's - ‬4 min walk
‪Family Thais Asian Bistro - ‬4 min walk

About this property

Crowne Plaza Hotel Dallas Downtown by IHG

Hotel with a fitness center, a short walk to Dallas World Aquarium

At Crowne Plaza Hotel Dallas Downtown by IHG, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Guests can expect to find free WiFi and TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers. Other standard amenities include refrigerators, coffee makers, and safes.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages

English, Spanish

Similar properties

Pet friendly
Free WiFi
Air conditioning
Gym

includes taxes & fees

$137 per night

Apr 15 - Apr 16

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Limo/town car service
Self parking on site (USD 20 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 18.35 per person
A bar/lounge
A restaurant
Snack bar/deli

Restaurants on site

THRIVE Restaurant

Things to do

Gym
Outdoor pool
TV in common areas

Family friendly

In-room crib
In-room refrigerator
Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Turndown service
Wedding services

Business services

22 meeting rooms
24-hour business center
Computer station
Conference center (27,444 square feet of space)

Outdoors

Pool loungers
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
10 accessible parking spaces
Assistive listening devices
Braille/raised signage
Elevator (24 inch wide door)
Handrails in stairways (36 inches high)
Lever door handles
Phone accessibility kit
Pool hoist on site
Vibrating pillow alarm
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (48 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

1 building
19 floors
Ballroom
Banquet hall
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Free crib
Hypo-allergenic bedding
Pillow menu

Bathroom

Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

TV with premium cable channels

Food and drink

Coffee/tea maker
Free bottled water
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
2 total (50 lbs is the maximum weight per pet)
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Up to 3 kids 13 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 35 per night
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 75.00 per accommodation, per night
Cleaning deposit: USD 75.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately USD 18.35 per person
Self parking fee: USD 20.00 per night (in/out privileges)
Pet deposit: USD 40 per stay
Pet fee: USD 40.00 per pet, per day
Service animals are exempt from fees
Late check-out fee: USD 25.00 (subject to availability)
Rollaway bed fee: USD 35 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM—-2 AM
Check-out: noon
Minimum check-in age: 21

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Parking has height restrictions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown

Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Hotel Dallas Downtown by IHG?

Crowne Plaza Hotel Dallas Downtown by IHG offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

What's there to do near Crowne Plaza Hotel Dallas Downtown by IHG?

This hotel is situated in Downtown Dallas within a short 17-minute walk of American Airlines Center and also 4 minutes on foot from Dallas World Aquarium. You'll also find Dallas Market Center and Reunion Tower within a short drive.

Is there parking available at Crowne Plaza Hotel Dallas Downtown by IHG?

Yes, parking is offered for USD 20.00 per night with in/out privileges. Accessible parking is also available for guests.

Does Crowne Plaza Hotel Dallas Downtown by IHG have a casino on the premises?

No, Crowne Plaza Hotel Dallas Downtown by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Hotel Dallas Downtown by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Crowne Plaza Hotel Dallas Downtown by IHG good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Crowne Plaza Hotel Dallas Downtown by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Hotel Dallas Downtown by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Hotel Dallas Downtown by IHG serves buffet breakfast for a surcharge each morning at THRIVE Restaurant.

Does Crowne Plaza Hotel Dallas Downtown by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Crowne Plaza Hotel Dallas Downtown by IHG for a fee of USD 40.00 per pet, per day. A deposit of USD 40 per stay is collected.

Does Crowne Plaza Hotel Dallas Downtown by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Crowne Plaza Hotel Dallas Downtown by IHG?

The closest major airport to Crowne Plaza Hotel Dallas Downtown by IHG is Love Field Airport (DAL), which is 8.5 mi away (18 minutes by car). Another top airport is Dallas-Fort Worth Intl. Airport (DFW), which is located 20 mi away (23-minute drive).

Are there rooms with balconies at Crowne Plaza Hotel Dallas Downtown by IHG?

Yes, some guestrooms at Crowne Plaza Hotel Dallas Downtown by IHG offer a balcony.

Does Crowne Plaza Hotel Dallas Downtown by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Hotel Dallas Downtown by IHG.

Crowne Plaza Hotel Dallas Downtown by IHG Reviews

6.6

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

6/10 Okay

KARL, LOS ANGELES

Feb 11, 2025

Stayed 1 night in Feb 2025

8/10 Good

Sharon

Feb 5, 2025

Liked: Cleanliness, staff & service

The bed had a few hairs on the comforter. The front desk team was amazing. The bathtub was extremely slippery and I almost slipped.

Stayed 1 night in Feb 2025

10/10 Excellent

Cassie

Traveled with group

Dec 13, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

2/10 Terrible

Santiago

Dec 11, 2024

Disliked: Cleanliness, property conditions & facilities

Dislike

Stayed 1 night in Dec 2024

2/10 Terrible

Eliseo

Traveled with group

Dec 8, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a great location but the customer service was bad. We had issues with both rooms. One had the ceiling falling down in the hallway and the other room has a broken window we were on a high floor so it was a bit concerning. The keys kept malfunctioning. Again great location not worth the price.

Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Traveled with group

Dec 7, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, Good Value.

I had a thoroughly enjoyable stay at Crowne Plaza. The location is superb, the price was very reasonable compared to other nearby hotels. Checking in and out was incredibly easy. The bed was comfy and I slept well every night. Will definitely stay here again.

Stayed 5 nights in Nov 2024

2/10 Terrible

Jordan

Business traveler, Traveled with partner

Nov 24, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The pics of this place make it look beautiful! This place is a DUMP!! This place isn’t worth half of what they’re charging. Wish I would have stayed elsewhere

Stayed 7 nights in Nov 2024

2/10 Terrible

Verified traveler

Business traveler

Nov 20, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Marty

Business traveler

Nov 19, 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Even thou it's a crown plaza the main entrance was nice but the rooms hallways where very dirty and run down let's not even talk about the black mold in the ice machines.

Stayed 3 nights in Nov 2024

8/10 Good

Adam

Nov 19, 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Emma

Nov 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice staff, amenities, and room. Not in the most entertaining area of Dallas.

Stayed 2 nights in Nov 2024

6/10 Okay

Cora

Traveled with partner

Nov 17, 2024

Liked: Staff & service

Temperature inside the lobby and room was to hot. And the elevator didn’t work properly

Stayed 2 nights in Nov 2024

6/10 Okay

Lawrence

Traveled with partner

Nov 16, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

I will not stay here again.

Stayed 4 nights in Oct 2024

8/10 Good

John

Nov 16, 2024

Stayed 2 nights in Nov 2024

6/10 Okay

Lawrence

Traveled with partner

Nov 15, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 4 nights in Oct 2024

6/10 Okay

Matthew

Business traveler

Nov 14, 2024

Liked: Cleanliness, room comfort

Disliked: Staff & service

Very out dated hotel that needs some major updating

Stayed 5 nights in Nov 2024

10/10 Excellent

Roosevelt, Reseda

Traveled with group, Business traveler

Nov 13, 2024

Liked: Amenities, property conditions & facilities

Nice rooms

Stayed 3 nights in Nov 2024

6/10 Okay

Krystofer

Nov 13, 2024

Stayed 6 nights in Nov 2024

2/10 Terrible

Keinan

Nov 11, 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 3 nights in Oct 2024

4/10 Poor

Louis

Business traveler

Nov 10, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

10/10 Excellent

Julian

Traveled with family

Nov 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

4/10 Poor

Thomas

Nov 7, 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Old and outdated. Too old for the price. Mild mildew smell. Limited view. Balcony not well kept and appeared unsafe to use.

Stayed 4 nights in Jul 2024

2/10 Terrible

Maggie

Nov 4, 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Paige

Traveled with group

Nov 3, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely front desk worker!

We originally were put in room 1613 and upon arriving we found that the AC wasn’t working. We kind of decided to try to put up with it (we were staying Monday - Saturday) we ended up letting the front desk know (Tommy was amazing!) on Thursday since by that time they had sent maintenance twice with no results. Tommy at front desk was extremely understanding and kind and even gave us a new room this time with working AC!

Stayed 5 nights in Oct 2024

6/10 Okay

Pam

Nov 2, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Where to start? Bathroom is so small it is claustrophobic. No fan in the bathroom so steam engulfs the room when showering. The mold on the ceiling tells the story! Bed is hard, pillows too high. Coffee machine didn’t work. Even though we were on the 18th floor, the outside sounds were like we were on the ground floor. Boys and their toys were screeching around the streets way into the early morning hours. Not a great stay!

Stayed 3 nights in Oct 2024