So overpriced! I was willing to fork out $250 for a room but a few rounds of margs at the pool cost over $300!? Insane.
Room amenities. Customer service was excellent I will consider this hotel upon returning to Dallas
When we arrived the valet and front desk staff were extremely helpful, welcoming and accommodating. The room exceeded our expectation on cleanliness, and style!
Service sucks ass here. No one has any idea how to take care of guests. Terrible bartenders. I finally get the saying “chicken with their heads cut off”. Lets see if it gets any better with time.
Located in Dallas Design District within a mile (2 km) of American Airlines Center, Virgin Hotels Dallas is within 2 miles (3 km) of other popular sights such as Dallas World Aquarium. This 268-room, 4.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 11:30 AM.
All 268 rooms provide minibars, coffee makers, and free local calls. 43-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include laptop-compatible safes, ironing boards, and desks.
Built in 2019, the brand new Virgin Hotels Dallas offers an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 42 per night. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include conference space, express check-out, and a terrace.
So overpriced! I was willing to fork out $250 for a room but a few rounds of margs at the pool cost over $300!? Insane.
Hi Emily, We certainly look to keep things competitively priced/wouldn't look to charge you in error. If you feel there's a mistake on your bill or would like to look into this further, please contact us at the hotel so we can take a look. Thank you for staying with us.
Room amenities. Customer service was excellent I will consider this hotel upon returning to Dallas
Thanks for staying with us Kerry! Hope to see you again soon when you come on back to Dallas!
When we arrived the valet and front desk staff were extremely helpful, welcoming and accommodating. The room exceeded our expectation on cleanliness, and style!
Service sucks ass here. No one has any idea how to take care of guests. Terrible bartenders. I finally get the saying “chicken with their heads cut off”. Lets see if it gets any better with time.
Ali, I'm so sorry for your experience! I'll share your comments with the team. Give us another shot, we aim to please and the team only get's better with proper training and time. We are committed to excellence...and fun! -R2
Thanks for staying with us and for the great review! Look forward to seeing you again soon!