This hotel is perfectly located around many downtown attractions. They’re at a walking distance. Also, many dining options around. That said, the hotel needs to improve their restaurant and bar situation to make it appealing to guest
Great location in downtown Dallas… close to everything!
The room was lovely, the staff was great. The restaurant was very mediocre and disappointing.
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Loved the location of the property - very convenient to Downtown. The valet staff was very pleasant and helpful. The staff at check-in was polite but seemed very overwhelmed due to the number of people checking in (Spring break). He verified my stay had been prepaid via Orbitz however and stated the needed to authorize my card for incidentals, but authorized my card for an additional $500 (should have only been $100)! Of course, as soon as I noticed he said he released the hold and apologized for the issue - the refund still hasn't hit my account. The hotel is very nice and the room was clean and accommodating. They only had one working elevator so we had to wait almost 30 or more minutes time.
Cool building! Johnathan at the reception desk was extremely helpful, upgraded our room and gave us dinner suggestions before the Mavs game. It was a nice getaway with my husband! Thank you ;)
Experience was pleasant, a little pricey, but overall good
Overall it was a good experience, the heat in our room didn’t work and made a constant ticking sound
Pros: The room has a modern design....nicely decorated and a relaxing atmosphere. It is a great location for those visiting the Dallas attractions in downtown. The staff was friendly. Cons: I was surprised by the fact that it didn’t have a bathtub. The sink wasn’t cleaned very well. Only one elevator working on New Year’s Eve and New Year’s Day.
Beautiful decor with updated rooms and lobby. Great location within walking distance so local sites and wonderful restaurants.
I can say I've been to 2 westin's now atlanta and dallas. Both were beautiful. Staff made me feel like I was the president, amenities were great food excellent and room was spacious , modern and bEd super comfortable
Really bad experiences with employees and very bad services. We were rated as "the cheap clients from orbitz". As soon as they know that you come from orbitz and expedia, you have a bad sticker on you.
Great hotel and location. Walking distance from museums and shops.
Marvelous view from the top floor pool. Great bathroom! Nice clean room, not homey but comfortable enough. I loved the chaise lounge in the room -- the bed was way too soft (great for sleeping) to be able to watch TV, so having the option of a comfy chaise was nice. Restaurants in the hotel are convenient but over-priced. They do have a lot of healthy options on the menus, though.
Large hotel with dining options downtown Dallas. Large room, up to date bathrooms. Pool and workout facility had a gorgeous view of the city.
Located in Downtown Dallas, The Westin Dallas Downtown is within a 10-minute walk of popular sights such as Dallas World Aquarium and Dallas Holocaust Museum. This 4-star aparthotel has 326 rooms and welcomes guests with 2 restaurants, an indoor pool, and a 24-hour gym.
Enjoy dining at one of 2 onsite restaurants including Grill and Vine, which specializes in American cuisine. Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7:00 AM to 9:00 AM.
Each apartment has an array of amenities, including an iPod dock, a refrigerator, and a coffee maker. A 42-inch LCD TV comes with digital channels, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport pillow menus and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include free newspapers, free local calls, and a safe. Housekeeping is available on request.
At The Westin Dallas Downtown, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 34.65 per night. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Additional amenities include a conference center, a business center, and a computer station.
This hotel is perfectly located around many downtown attractions. They’re at a walking distance. Also, many dining options around. That said, the hotel needs to improve their restaurant and bar situation to make it appealing to guest
Great location in downtown Dallas… close to everything!
Dear Dean, thank you for choosing The Westin Dallas Downtown during your visit to our vibrant city. We are in the heart of downtown Dallas and we appreciate you sharing how much you enjoyed our great location. We have shared your feedback with team members and we look forward to welcoming you back in the future. Be Well Onya McCall - Executive Assistant
The room was lovely, the staff was great. The restaurant was very mediocre and disappointing.
Dear Melissa, thank you for your review of our hotel. We are pleased your overall stay was satisfactory. We regret not exceeding your expectations in our restaurant. If you would like to discuss in further details please call the hotel directly and ask for Michael Phelps. We look forward to welcoming you back in the future. Be Well
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We're happy that you're happy, thank you for taking the time to share your experience with us. We are so grateful for customers like you and your feedback has been shared with team members. We look forward to welcoming you back in the future. Be Well
We are thrilled for your amazing rating!! We strive to ensure our guests have a memorable experience. Thank you for choosing the Westin Hotel as your home away from home. We look forward to welcoming you back in the future. Be Well
Loved the location of the property - very convenient to Downtown. The valet staff was very pleasant and helpful. The staff at check-in was polite but seemed very overwhelmed due to the number of people checking in (Spring break). He verified my stay had been prepaid via Orbitz however and stated the needed to authorize my card for incidentals, but authorized my card for an additional $500 (should have only been $100)! Of course, as soon as I noticed he said he released the hold and apologized for the issue - the refund still hasn't hit my account. The hotel is very nice and the room was clean and accommodating. They only had one working elevator so we had to wait almost 30 or more minutes time.
We are so grateful for your feedback. Although you love our downtown location, we are sorry your experience was not the delightful one that we would have wanted. We want to extend our apologies for the issues you had with our elevators as well as check in incidental hold process. Please be assured that we are taking suitable action to avoid such issues in the future. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels. Please call the hotel directly and ask for the accounting department if you have not received the refund within 7 days.
Cool building! Johnathan at the reception desk was extremely helpful, upgraded our room and gave us dinner suggestions before the Mavs game. It was a nice getaway with my husband! Thank you ;)
Dear Guest, Thank you for reviewing your stay and for making us aware of the awesome customer service Johnathan provided. We hope to host you again the next time you are in Dallas!
Dear Guest, Thank you for your review. We appreciate it!
Thank you for taking time to complete a survey. We are pleased to hear you enjoyed your stay.
Dear Efren, thank you for choosing The Westin Dallas Downtown during your visit to our vibrant city. Located within One Main Place, we are in the heart of downtown Dallas, in proximity to an array of nearby attractions, and we appreciate you sharing how much you enjoyed your stay. Thank you again for staying with us and for leaving your kind remarks. We hope to see you soon. Be Well, Matt Tronsdal, General Manager