Was disappointed that room service and restaurants were completely closed
The staff was accommodating considering the pandemic. The city view from the room was AMAZING!!! The sheets had holes and the room was a bit dusty.
I have never been treated so badly by hotel staff in my entire life. They false advertise on orbitz that the hotel is pet friendly, it is only dog friendly not cats. The security guard tried to take my pets from me while I was checking in. The asst mgr John watched it happen, allowing the scene to escalate while doing nothing. He also allowed the check in line to extend for an hour while doing nothing to support his team in handling it. He also informed me that the hotel does not offer ADA check in support. What an embarrassment to Hyatt Regency, I’ll never stay at one of their hotels again. If you have pets or a disability, I suggest you find a better place to stay too.
Always happy with this property. Yet this time there was not a drop of drinking water in the room. They sell you a $3 per bottle of water. The same you buy for .50 at the super jet. Plus they want you to go downstairs to pick it up. Others than that. Love it
I had a very good experience during my stay and would not hesitate to come back
Very close to downtown, room was spacious with tall ceilings. Great views
Great hotel for a small weekend get away. Highly recommend
Such a beautiful hotel with excellent customer service
This was a ok place to stay, but there was a few issues but the biggest one was that extremely loud party that was going across the hall til about 2 am. And the party guess had no respect for the guest in the hotel; as they came and went they would yell or take very loudly to each other. Our suit was ok but there were a few things that need to be repaired. Also one of the pillows on our bed had makeup all on it like it hadn’t been replaced when the room was cleaned. Which made think what else had been cleaned or changed out in the room. The sliding door in the bedroom that led outside did not slide at all.
It’s not 5 star I will give it 3 star No shampoo no body wash , hair dryer was not working lots of noise from train station it’s 59 feet away
The view was great, room was clean. The staff was friendly and helpful
Great location at attend events at convention center. Extremely clean and comfortable rooms.
Located in Downtown Dallas, Hyatt Regency Dallas is adjacent to Reunion Tower and within a 10-minute walk of other popular attractions like Dealey Plaza. This 4-star hotel has 1120 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a fitness center.
Enjoy dining at Centennial Cafe, one of 2 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. For your convenience, a full breakfast is served each morning for a fee.
All 1120 rooms feature iPod docks, coffee makers, and laptop-compatible safes. Guests can expect 65-inch flat-screen TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include phones, ironing boards, and desks.
Renovated in 2013, Hyatt Regency Dallas features an outdoor pool, a fitness center, and conference space. Valet parking is available for USD 29.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and express check-in.
Was disappointed that room service and restaurants were completely closed
The staff was accommodating considering the pandemic. The city view from the room was AMAZING!!! The sheets had holes and the room was a bit dusty.
I have never been treated so badly by hotel staff in my entire life. They false advertise on orbitz that the hotel is pet friendly, it is only dog friendly not cats. The security guard tried to take my pets from me while I was checking in. The asst mgr John watched it happen, allowing the scene to escalate while doing nothing. He also allowed the check in line to extend for an hour while doing nothing to support his team in handling it. He also informed me that the hotel does not offer ADA check in support. What an embarrassment to Hyatt Regency, I’ll never stay at one of their hotels again. If you have pets or a disability, I suggest you find a better place to stay too.
Dear anonymous, Our pet policy is listed on our website to indicate dogs are accepted, we do in fact not accept cats or any other type of animal. In regards to ADA check-in, we have a counter at the end of the front desk that extends to assist those that require it. More often than not, our team is also available to come out and assist as appropriate. We also feature a variety of room types that meet ADA requirements. I am sorry your stay did not meet your expectations.
Thank you for sharing your feedback from your recent stay. We sincerely apologize that you had a less than satisfactory experience. Thank you for your business and we hope to welcome you back again when your travels bring you to Dallas.
Always happy with this property. Yet this time there was not a drop of drinking water in the room. They sell you a $3 per bottle of water. The same you buy for .50 at the super jet. Plus they want you to go downstairs to pick it up. Others than that. Love it
Thank you for taking the time to share your hotel review ratings from your recent stay with us. Although we are glad to see you enjoyed your stay, we regret that you had a less than satisfactory experience with drinking water. We will pass along your comments to the proper department heads to review and hope to welcome you back again to enjoy a better Hyatt experience.
I had a very good experience during my stay and would not hesitate to come back
Thank you for taking the time to share your feedback from your recent stay with us. We are thrilled you enjoyed your stay and had a great experience. We look forward to welcoming you back again soon.
Very close to downtown, room was spacious with tall ceilings. Great views
Thank you for taking the time to share your feedback from your recent stay with us. We are thrilled you enjoyed your view and the convenience of our downtown location. We look forward to welcoming you back again when your travels bring you to Dallas.
Great hotel for a small weekend get away. Highly recommend
Thank you for taking the time to share your feedback from your recent stay with us. We are thrilled you had a great experience and look forward to welcoming you back again soon.
Thank you for taking the time to share your hotel ratings and feedback from your recent stay with us. We are glad you enjoyed your stay and had a great experience. We look forward to welcoming you back again soon.
Such a beautiful hotel with excellent customer service
Thank you for taking the time to share your feedback from your recent stay with us. Although we are glad to see you enjoyed the view, we regret that you had a less than satisfactory room service experience. We hope to welcome you back again to enjoy a better Hyatt experience.