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Hyatt Regency Dallas

4.0 out of 5.0

Recent guest reviews

Watch your bill closely. Tried to put a $235 unknown charge on our credit card in addition to a charge for potential "extras". Fortunately the credit card flagged it. Also double charged for valet parking. Had to look closely at itemized bill to identify all the errors. The valet parking is particularly prone to charge errors.

Bed bugs in our room and staff not remorseful which implied to me they knew they had a bed bug problem..........…

There is only one thing wrong with this place. It is across the street from a busy train station (cargo - longest trains I've ever seen, passenger, and city trains) but the rooms are DEAD SILENT. There is no sound of a fan or anything in the room. This means that you can hear EVERYTHING outside. The trains blow their whistles all during the night, you can hear them rumbling, and you can even loudly hear the hotel elevators going up and down all night. For this reason I cannot recommend this hotel. (See my photos)

Dirty room, people running the halls at 2am! Very little sleep!

I like the hotel, on weekends the lobby bar can get loud. Location is strange.

Couldn't ask for better service! One of the truly greatest full service hotels

Friendly staff , everything was nice,clean room, great location

Checked in on time, the front desk was very friendly and speedy. The room was very spacious and had great views of Downtown

Overall, great place to be if you want to be close to the highway and Deep Ellem for eatery.

We stayed here for a few nights to watch a Cowboys game and go sightseeing downtown. The hotel is very modern, clean, with friendly staff. The location is convenient with direct access to public transportation across the street and JFK museum in walking distance. For the same reason, it was quite noisy at night with train traffic noise 24/7.

Had to leave due to a death in the family! Didn't even get to stay 6 hours and couldn't get a refund for our stay.

Never been treated so rudely by more than one employee in the hospitality business. The hotel was nice and clean itself and totally enjoyed the stay but the staff. Wow. Also the room service food was terrible. Paid $50 for a steak with Brussels sprouts and sweet potatoe mash. The steak tasted like meat from a public school lunch, the Brussels sprouts seemed like they were supposed to have that nice char but instead were black and had an awful burnt taste. The result of this complaint, a free coffee. That wasn't be only case of the rudeness I experienced.

Clean hotel in heart of downtown. Easy walking distance to numerous attractions (1 mile or less). Very friendly and helpful staff.

Comfortable stay... Enormous facility... The Reunion Tower is right their! The front desk was staff really nice and the buttons too. They went out of their way to provide us with a shuttle to drop us off and pick us up at uptown.

I recently stayed at the Hyatt for a convention that was held in Downtown Dallas. The hotel is clean and located walking distance to the convention center. The restaurant inside the hotel had great food and an extensive breakfast buffet. I would recommend this hotel to a friend or anyone staying for an event being held at the convention. FYI there is a shuttle that will take you to DFW Airport from the hotel. This is a great option from an Uber or a taxi.

The Hotel was very large and pretty, good location.

I enjoyed the closeness and convince of the venues of the meeting

Hotel is conveniently located near the interstate, and near city attractions. The hotel was amazing from a spectacular lobby atrium right to the room which exceeded my expectations. The staff was very friendly and very knowledgeable about the local attractions. The only negative experience was no self parking. Tip to anyone staying there the Valet team is extremely busy, an I would suggest you call the Valet service in advance to allow them time to have your car ready for your departure. Would definitely stay there on future trips to the Dallas area.

The staff was so helpful! The room was beautiful! We loved it!

I could not have been more pleased with every aspect of this hotel. Clean, comfortable. Great food, fast elevator!!!! the bed was so comfortable too. We will be staying there the next time in Dallas for sure

Guest reviews for Hyatt Regency Dallas

Everyone (15) Business (71) Couples (85) Family (32) Friends (27) Other (26)
4

nice hotel, valet parking is nightmare​

Everyone

Watch your bill closely. Tried to put a $235 unknown charge on our credit card in addition to a charge for potential "extras". Fortunately the credit card flagged it. Also double charged for valet parking. Had to look closely at itemized bill to identify all the errors. The valet parking is particularly prone to charge errors.

By on Apr 4, 2017

Review comment responded on Apr 7, 2017

Thanks for bringing up the billing error, we take this very seriously and will most certainly take up the matter with our valet company. We hope you enjoyed the balance of your stay with us, and that we'll have the opportunity to welcome you back to downtown Dallas again soon.

1

bed bugs

Everyone

Bed bugs in our room and staff not remorseful which implied to me they knew they had a bed bug problem..........…

By on Mar 28, 2017

Review comment responded on Mar 30, 2017

Hi, first of all, we sincerely appreciate you choosing Hyatt for your stay in Dallas. We take your comments very seriously. Hyatt Regency Dallas has a comprehensive pest prevention and elimination program in place with a nationally recognized vendor. Our rooms are thoroughly inspected and reported to us regularly, so while there has been no evidence to prove that there is a problem, we will continue to step up our program. Thank you.

4

too noisy to be so quiet

Everyone
Trains, trains, all night long many loud trains

There is only one thing wrong with this place. It is across the street from a busy train station (cargo - longest trains I've ever seen, passenger, and city trains) but the rooms are DEAD SILENT. There is no sound of a fan or anything in the room. This means that you can hear EVERYTHING outside. The trains blow their whistles all during the night, you can hear them rumbling, and you can even loudly hear the hotel elevators going up and down all night. For this reason I cannot recommend this hotel. (See my photos)

By on Mar 26, 2017

Review comment responded on Mar 30, 2017

Thank you for your review. We're so glad you took advantage of our close proximity to so many great attractions in downtown Dallas. We apologize for the noise you experienced. We have a Sleep Sounds channel on our hotel TV network that offers "white noise" to help promote the calm sleeping experience we want every guest to have. Thanks for being our guest and we hope to see you again soon.

2

not great

Everyone

Dirty room, people running the halls at 2am! Very little sleep!

By on Mar 22, 2017

4

huge open lobby

Everyone

I like the hotel, on weekends the lobby bar can get loud. Location is strange.

By on Feb 10, 2017

5

as expected

Everyone

Couldn't ask for better service! One of the truly greatest full service hotels

By on Jan 16, 2017

5

good location!

Everyone

Friendly staff , everything was nice,clean room, great location

By on Dec 12, 2016

4

great views, easy access to downtown

Everyone

Checked in on time, the front desk was very friendly and speedy. The room was very spacious and had great views of Downtown

By , from Rowlett, TX on Dec 9, 2016

5
Everyone

Overall, great place to be if you want to be close to the highway and Deep Ellem for eatery.

By on Oct 24, 2016

Review comment responded on Oct 25, 2016

Thanks for sharing your experience. We hope to see you again soon!

4

modern hotel in great location

Everyone

We stayed here for a few nights to watch a Cowboys game and go sightseeing downtown. The hotel is very modern, clean, with friendly staff. The location is convenient with direct access to public transportation across the street and JFK museum in walking distance. For the same reason, it was quite noisy at night with train traffic noise 24/7.

By on Oct 12, 2016