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Recent guest reviews

The property is ideally located in the Dallas West End. Safe and secure parking at the West End Parking Center is available one block away (very close) for $6 per day. It is one block from the Aquarium, very close to the Perot Museum and Sixth Floor Museums and a reasonable walk to the museums in the arts district. Lots of good restaurants nearby with a coupon through the hotel for a free appetizer or dessert at some. Good security as well. Great find.

it was very well located, lots of dinning options on walk distance, staff very polite. The room phone was not working and the bathtub drain was partially blocked.

Hotel was VERY ok. For me, it was most definitely not worth the price. I wish a had paid a little bit more to stay somewhere nicer downtown. Front desk lady told me the door locks were ressetting at midnight so she hopes they will work. That’s not exactly what you want to hear when you have expensive things and are a young woman staying in downtown Dallas.

Perfect location. Right by the Aquarium and downtown. Many restaurants within walking distance.

NA

The hotel needs to be remodeled!

The room was open and very spacious. Clean and had every amenity needed for a business or personal trip. I especially was impressed by the business center/breakfast lounge. It was also very spacious, had a variety of seating from leather sofas, bar tables and meal tables. I will definitely look to book my next trips at a SpringHill Suites.

DO NOT LET THE 4 STAR RATING FOOL YOU. My girlfriend and I stayed here for 2 nights and this is the worst hotel experience I have ever had. I booked this hotel because it was advertised as one of the best in the downtown Dallas area and from the pictures it looked nice. Upon arrival, we were greeted by arguing homeless people right outside the door and much commotion. The front door to the hotel can only be accessed by a room key so we had to stand outside for a moment. It’s locked because of the bad area that it’s located. We were given our room keys and headed up to our room. The room keys did not work and we had to go back down to the lobby and they had to completely switch our room. Our next room keys that were given to us, only one of them worked. Our room was extremely outdated and the unbelievably strong mold smell hit us the second we opened the door. The ceiling had many spots where it was brown and definitely had some sort of leakage from above. Our pillows and blankets had old makeup smeared on it and the headboard had a some sort of liquid on it that looked recent. The shower curtain on the inside of the shower was covered in black mold and almost all of the utilities in the bathroom were broken or damaged. At night it was hard to sleep because next door is a bar and you could hear screaming and police sirens all night. The food in the breakfast area was almost all expired. My yogurt that I grabbed was 21 days expired. My only positive was that the staff was nice.

old old property in very very bad area of town. DO NOT STAY HERE WITH YOUR KIDS. staff was super nice but that did not make up for the poor conditions. shower looked horrible, cracks, poor repainting, etc. no shower gel. asked for no feather since i am allegic. waited 10 minutes for them to check room and give it all clear - but of course the pillows were feather. AARGH. near the jail and bus stop so lots of homeless people around. one was sitting there pooping on the sidewalk. pool was close for maintanence but they never told us and that is one of the reasons we choose this location! front door locked in evening which i get bc of the area they are in, but room key system does not work so we had to wait for someone to come to front desk to unlock outside door. I would never stay there again.

There was no hand soap. Room was gross. Sheets didn’t feel clean. The sheets had old make up on them. The environment didn’t feel safe with people walking in drunk. Until about 3am we heard screams, loud cars because we were down the block from a bar. Ambulances. We smelled weed A LOT in the hotel out and out of the hotel. We actually left the next day to go to a better hotel because the environment was that bad. We will not be going back there.

The staff was great!

We were harassed by the staff in the manager for having a service animal. It got so bad that we left a day early

It was fine

Overall great hotel, good location to walk to American Airlines Arena. A few restaurants also in walking distance, no on site parking, only lots...but had no issues.

N Lamar Street Dallas TX

Hotel highlights

  • Walking distance to Dallas World Aquarium and American Airlines Center
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • 24-hour fitness center

Located in Downtown Dallas, SpringHill Suites Dallas Downtown / West End is adjacent to Dallas World Aquarium and within a 10-minute walk of other popular attractions like House of Blues Dallas. This 148-room, 3-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 148 soundproofed accommodations feature sitting areas. 32-inch LCD TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, microwaves, and coffee makers. Weekly housekeeping is available.


Property features

At SpringHill Suites Dallas Downtown / West End, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a meeting room, express check-out, and laundry facilities.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 5

Suite, 1 King Bed, Non Smoking, Corner

1 King Bed | Sleeps 3

Guest reviews for SpringHill Suites Dallas Downtown / West End

Everyone (17) Couples (8) Family (7)
5
Everyone

The property is ideally located in the Dallas West End. Safe and secure parking at the West End Parking Center is available one block away (very close) for $6 per day. It is one block from the Aquarium, very close to the Perot Museum and Sixth Floor Museums and a reasonable walk to the museums in the arts district. Lots of good restaurants nearby with a coupon through the hotel for a free appetizer or dessert at some. Good security as well. Great find.

By on May 15, 2022

Review comment responded on May 16, 2022

Thank you for sharing the wonderful review with us, Thomas! We're happy to hear that you had such a pleasant stay at SpringHill Suites by Marriott Dallas Downtown/West End! It was our pleasure hosting you. It's great to know that our location, secure parking, and accommodations had such a positive impact on your stay. We love providing our guests with great amenities and services and we're happy that you had all that you needed. Thanks again for sharing!

4
Business Business

it was very well located, lots of dinning options on walk distance, staff very polite. The room phone was not working and the bathtub drain was partially blocked.

By on May 3, 2022

Review comment responded on May 4, 2022

Thank you for taking the time to share this 4/5 review, Airton! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our location and team. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our room phone and drainage system with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

5
Everyone

By on Feb 2, 2022

2
Partner Couples

Hotel was VERY ok. For me, it was most definitely not worth the price. I wish a had paid a little bit more to stay somewhere nicer downtown. Front desk lady told me the door locks were ressetting at midnight so she hopes they will work. That’s not exactly what you want to hear when you have expensive things and are a young woman staying in downtown Dallas.

By on Jan 2, 2022

5
Family

Perfect location. Right by the Aquarium and downtown. Many restaurants within walking distance.

By on Nov 30, 2021

5
Business Business

NA

By , from Pingree Grove on Nov 4, 2021

3
Business Business

The hotel needs to be remodeled!

By on Oct 9, 2021

5
Business Business

The room was open and very spacious. Clean and had every amenity needed for a business or personal trip. I especially was impressed by the business center/breakfast lounge. It was also very spacious, had a variety of seating from leather sofas, bar tables and meal tables. I will definitely look to book my next trips at a SpringHill Suites.

By on Sep 27, 2021

5
Everyone

By on Sep 13, 2021

1
Partner Couples

DO NOT LET THE 4 STAR RATING FOOL YOU. My girlfriend and I stayed here for 2 nights and this is the worst hotel experience I have ever had. I booked this hotel because it was advertised as one of the best in the downtown Dallas area and from the pictures it looked nice. Upon arrival, we were greeted by arguing homeless people right outside the door and much commotion. The front door to the hotel can only be accessed by a room key so we had to stand outside for a moment. It’s locked because of the bad area that it’s located. We were given our room keys and headed up to our room. The room keys did not work and we had to go back down to the lobby and they had to completely switch our room. Our next room keys that were given to us, only one of them worked. Our room was extremely outdated and the unbelievably strong mold smell hit us the second we opened the door. The ceiling had many spots where it was brown and definitely had some sort of leakage from above. Our pillows and blankets had old makeup smeared on it and the headboard had a some sort of liquid on it that looked recent. The shower curtain on the inside of the shower was covered in black mold and almost all of the utilities in the bathroom were broken or damaged. At night it was hard to sleep because next door is a bar and you could hear screaming and police sirens all night. The food in the breakfast area was almost all expired. My yogurt that I grabbed was 21 days expired. My only positive was that the staff was nice.

By on Aug 22, 2021

SpringHill Suites Dallas Downtown / West End

1907 N Lamar Street, Dallas, TX 75202
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