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Recent guest reviews

Central location but no food service

Spacious room, well kept, right in the heart of downtown. Many local attractions are all within walking distance!! The accommodation was top notch, for a great price. While the dining was closed and I didn’t have time to get in the pool, the amenities looked just as nice as the rooms. I wouldn’t hesitate to stay again!

Nice place no free parking

The room was very clean and neatly prepared and offered a great view to the city of Dallas. Would definitely recommend to friends and family. Great choice for the price paid and I sure plan on booking here in the future.

On our first night there, One of the “clean” towels in the shower had long blonde curly hairs. It was quite disgusting and disappointing. We also has no internet service and the complimentary option was appearing in out phone. I did call reception for help and was advised to purchase a plan and then i would get reimbursed. They also didn’t replace our coffee pods and creamer the day before we left.

Decor was nice, food was excellent, staff were great!

Overbooked and sent me to a small undesirable hotel that took 20 minutes to get to. Then that hotel was overbooked for my second night so they made me come back. Very frustrating experience.

Building is new, centrally located in downtown and near great restaurants

Great location. Friendly staff. Only downside is minimal to no hot water if hotel is full. If at capacity expect cold showers..

I loved this hotel in so many ways. The staff was very friendly and knowledgeable. The room was spacious and clean. The location was perfect. We had tickets to see a concert at the American Airlines facility. We simply took the trolly (the Dart) and it was just two stops away. No parking or Uber to mess with.

Nice and modern hotel. Clean. Great location downtown. Close to DART and walk able distance from all the downtown action.

The hotel canceled my reservation even though I arrived at 5 PM. The hotel staff offered zero refund or help to find another hotel. Even worse, Orbitz staff was completely unhelpful to give me guidance. After 3 hours of sitting on telephone hold to Orbitz "customer care" I finally realized I must find another hotel on my own. A week later, I still have zero idea if I will receive a refund from either Orbitz or Hilton. Buyer beware: Orbitz and Hilton can cancel Customer's reservation at will, with no idea of refund.

Pacific Avenue Dallas TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • 24-hour fitness center
  • Business center
  • Concierge services

Located in Main Street District, Hilton Garden Inn Downtown Dallas is within a 5-minute walk of sights such as Renaissance Tower and Majestic Theater. The 171 rooms at this 3.5-star hotel include refrigerators, microwaves, and flat-screen TVs.


Dining

Order from room service to satisfy your hunger without leaving your room.


Rooms

All 171 rooms provide microwaves, refrigerators, and laptop-compatible safes. 42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are also available.


Property features

Renovated in 2015, Hilton Garden Inn Downtown Dallas offers a 24-hour gym, free WiFi in public areas, and a business center. Valet parking is available for USD 36 per day. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, a free grocery shopping service, and a library.

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Ocean View (Roll-in Shower, Oversized)

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Downtown Dallas

Everyone (23) Couples (4) Family (4)
4
Business Business

Central location but no food service

By on Jun 2, 2021

Review comment responded on Jun 22, 2021

Hello! We are excited to be expanding our meal periods soon! Right now we are only open Thursday, Friday and Saturday evenings, but will be expanding breakfast hours and dinner hours soon. Hope to have you back!

5
Everyone

Spacious room, well kept, right in the heart of downtown. Many local attractions are all within walking distance!! The accommodation was top notch, for a great price. While the dining was closed and I didn’t have time to get in the pool, the amenities looked just as nice as the rooms. I wouldn’t hesitate to stay again!

By on Jun 2, 2021

Review comment responded on Jun 2, 2021

Thank you for taking the time to complete our survey. We appreciate the wonderful review. We hope that you will stay with us again in the near future. Kind Regards!

5
Everyone

By on May 29, 2021

Review comment responded on Jun 8, 2021

Thank you for leaving us such a wonderful review. We hope that you will stay with us again in the future. Kind Regards!

5
Everyone

Nice place no free parking

By on May 22, 2021

Review comment responded on May 23, 2021

Thank you for taking the time to leave us a review. We hope that in the future you will stay with us again. Kind Regards!

5
Partner Couples

The room was very clean and neatly prepared and offered a great view to the city of Dallas. Would definitely recommend to friends and family. Great choice for the price paid and I sure plan on booking here in the future.

By on Feb 15, 2021

Review comment responded on Feb 16, 2021

Thank you for the wonderful review. We truly appreciate your kindness. We hope you stay with us again in the near future. Kind Regards!

5
Everyone

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

Thank you for taking a moment to share your experience. I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5
Everyone

By on Jan 24, 2020

Review comment responded on Feb 1, 2020

Thank you for taking a moment to share your experience. I am happy to hear you found our staff and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2
Friends Business Business

On our first night there, One of the “clean” towels in the shower had long blonde curly hairs. It was quite disgusting and disappointing. We also has no internet service and the complimentary option was appearing in out phone. I did call reception for help and was advised to purchase a plan and then i would get reimbursed. They also didn’t replace our coffee pods and creamer the day before we left.

By on Jan 20, 2020

Review comment responded on Jan 23, 2020

Thank you for taking the time to leave us a survey. Know that your comments will not go unheard as we will be forwarding your comments to the appropriate departments. We hope that in the future you will consider staying with us again. Kind Regards!

5
Partner Couples Business Business

Decor was nice, food was excellent, staff were great!

By , from Jacksonville, FL on Jan 20, 2020

Review comment responded on Jan 23, 2020

Thank you for leaving us such a wonderful review. We hope that you will stay with us again in the near future. Kind Regards!

1
Business Business

Overbooked and sent me to a small undesirable hotel that took 20 minutes to get to. Then that hotel was overbooked for my second night so they made me come back. Very frustrating experience.

By on Nov 8, 2019

Hilton Garden Inn Downtown Dallas

1600 Pacific Avenue, Dallas, TX 75201
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