Two used towels were left in my bathroom. Bathroom was not stocked w/ soap, shampoo, etc. Fire alarm woke everyone up and forced everyone to stand out in the cold for 45 mins on Xmas morning.
Hampton has reputation of being a nice hotel,same here,will stay again
Toilet broke in room found on arrival. Explained to an employee and left for a meeting. Returned at 8pm and had to move into another room Smaller beds not the king I paid for. Facility was dirty especially elevators. Morning breakfast was horrible sausage, heated frozen chewy potatoes, no orange juice, and waffle batter machine broke with batter everywhere. I thought Hampton would be a cut above given the rates.. Not staying there again.
Proximity to highway and getting to things was good and the property was clean and well maintained. The advertised breakfast was comprised of things in small packages (the cereal was in a small box like multi-pack from grocery store) and quantities (the cereal ran out one morning). Left word for a wake up call the night before we left and never received it the next morning. Almost missed the Uber.
The front desk gentleman was very nice and helpful. Beds were comfortable. Very clean.
Very convenient for my needs with the lightrail dropped us off right wherewe needed downtown. Very Friendly staff
the property was very nice it was very clean the staff was very helpful the only drawback is that our microwave in my room did not work but we were offered to use the one downstairs without hesitation there's construction going on nearby so it makes it a little difficult to get in and out but other than that is an excellent location we went to the PNC pavilion and it's right down the street
They over booked.. they didn't honor my 2 month old reservation....terrible
Location was good. Entrance was hard to get to. Construction next door
Friendly staff and an excellent location. Clean rooms!
room was clean, but smaller than expected. Bed comfortable. Breakfast ok nothing special
We stayed here to stay the night after a concert at PNC. It was close and and convenient. I love Hampton Inn's their beds are so comfortable and the breakfast is great!
Nothing good or bad Early flight forget breakfast or even coffee
Upon checking in I was told that I had already checked in. ID's were never asked for, therefore a guest with the same last name had been given our room. Terrible experience. We were put in another room that was not equivalent to what we paid for. Then to another room that the maintenance was still working in. Unreal, and I have never experienced foolishness as this.
Needed an extra night at a seminar across the street at the Hilton but they would not give me the seminar rate for coming a day earlier so I stayed at the Hampton. I wasn't prepared for the road construction in front but that was not the Hamptons fault. I did think they might have had better signage for it. Room was clean and nice. Breakfast could have been better (we stay at Marriott quite often) Overall I was pleased with the stay and saved some money.
Nice Hotel Decent Location. A lot of construction going on now. Would stay there again.
This hotel was clean, comfortable and excellent breakfast. Near nascar hall of fame and near great night life! Would recommend!! Beds were comfortable and staff was really polite and helpful!
Excellent hotel for business travelers. Clean and close to highways.
This hotel was perfect for attending the races in Charlotte. No complaints about it.
Located in University Place within a short walk of University of North Carolina at Charlotte, Hampton Inn Charlotte - University Place is within a mile (2 km) of Atrium Health University City. This 126-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
All 126 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.
At Hampton Inn Charlotte - University Place, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Two used towels were left in my bathroom. Bathroom was not stocked w/ soap, shampoo, etc. Fire alarm woke everyone up and forced everyone to stand out in the cold for 45 mins on Xmas morning.
Hampton has reputation of being a nice hotel,same here,will stay again
Toilet broke in room found on arrival. Explained to an employee and left for a meeting. Returned at 8pm and had to move into another room Smaller beds not the king I paid for. Facility was dirty especially elevators. Morning breakfast was horrible sausage, heated frozen chewy potatoes, no orange juice, and waffle batter machine broke with batter everywhere. I thought Hampton would be a cut above given the rates.. Not staying there again.
Proximity to highway and getting to things was good and the property was clean and well maintained. The advertised breakfast was comprised of things in small packages (the cereal was in a small box like multi-pack from grocery store) and quantities (the cereal ran out one morning). Left word for a wake up call the night before we left and never received it the next morning. Almost missed the Uber.
Thank you for providing us feedback from your most recent stay here with us. It is with great regret to learn of your dissatisfaction and we want to apologize for providing anything less than a 5-star experience. Your review will be shared with management as we are always looking for ways to improve our services and offerings.
The front desk gentleman was very nice and helpful. Beds were comfortable. Very clean.
Thank you for the perfect 5 out of 5 score. We look forward to you staying with us again in the near future.
Very convenient for my needs with the lightrail dropped us off right wherewe needed downtown. Very Friendly staff
We appreciate you staying with us. There's nothing more convenient than leaving the driving up to someone else. :) We hope to see you again in the future.
the property was very nice it was very clean the staff was very helpful the only drawback is that our microwave in my room did not work but we were offered to use the one downstairs without hesitation there's construction going on nearby so it makes it a little difficult to get in and out but other than that is an excellent location we went to the PNC pavilion and it's right down the street
Thank you for staying with us and completing this review. We look forward to seeing you in the future. Warm regards,
They over booked.. they didn't honor my 2 month old reservation....terrible
We are terribly sorry that we were not able to honor your reservation.
Location was good. Entrance was hard to get to. Construction next door
We appreciate you taking the time to complete this review. We are counting down the days until that project is complete. :)
Thank you for taking the time to provide us this important feedback in regards to your most recent stay here. As we pride ourselves in delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology for the issues you experienced during your stay. We will be addressing theses issues immediately with the appropriate department heads. Our hope is that you will allow us the opportunity to regain your trust and loyalty with Hampton Inn and the Hilton Brand in the near future.