I loved the decorations and the link to Sheraton which was equally appropriated. The cleanliness was immaculate and the facilities, like the lobby area were great. However, the beds are so small and short, though comfortable, and the hotel needs to pay attention to cleaning showers, to remove stains. It is a turnoff for most discerning guests.
I was selected as guest of the day which meant I got a great little goody bag and the staff was wonderful. But then the room was disappointing. The hair drier didn’t work and neither did the coffee maker. There were mechanical noises all night the first night (but not the second) and my room was not cleaned at all between the first and second night. (My bed was made but my trash was still there, my towels were not replenishes, my coffee pods were not refilled, my shampoo and conditioner were not replenished and nothing in the bathroom was even wiped down.) I was there for a conference and didn’t want to go through any hassle of changing rooms and it was just me so ultimately, I had enough towels and shampoo and I got more coffee at the conference.
We loved the location & convenience of the hotel. Great gym with fruit available, towels & clean. The hotel was beautiful ! Enjoyed it availability to Sheraton. We didn’t like the bathroom . The shower didn’t have a door & water would get many items wet. No hook for your towels or room to place other items in bathroom. A small shelf would of have beneficial. Overall, we’re happy with our stay.
Before arriving, I spoke with Iro to let her know that we were coming to celebrate my birthday and she made a note to make our stay extra special. Once checking in, Bria warmly greeted us and told us we were the guests of the day, granting us lounge access, a room upgrade and a voucher for the hotel restaurants, as well as a yummy box of goodies. We walked into our junior suite and immediately felt so excited to celebrate. The rest of the weekend was wonderful. We were surprised with a cake and champagne for my birthday and all of the staff were extremely friendly, accommodating and professional. Cherish behind the desk helped fix our keys and set us up with breakfast. Tamika in housekeeping provided us with extra toiletries and a birthday dance. Eva in the lounge shared her stories about her travels to Korea and living in Peru. The entire weekend was so special, the hotel was beautiful, the room was clean, spacious, comfortable and I am still on cloud 9 from the amazing weekend we had at le meridian!!
We had a reasonable stay but seemed a bit disorganized. They were running vacuums in the evening and getting communication to housekeeping was a bit of a chore. I had asked them not to clean our room yet they entered anyway.
The staff here are fantastic! Polite, professional and helpful. However, the room was clean, except that the tops of the lampshades look like they are never dusted. They actually have tops, and had fuzz balls on all surfaces. And the shower corners had rust and mold in the corners. It looks like they did not deep clean before installing the new tile. The room stated there was a complimentary robe - which was nowhere to be found. The illy coffee machines are a PAIN! There are no instructions on how to use it. I poured the water into the disposal location, then it leaked out all over the table. I had to call to get instructions and a girl - whose name I wish I could remember - came to the room to help. SHE was wonderful but the coffee was not. The large cups are too large for the dispenser and I had to force it under the dispenser and then I spilled some getting it out because I had to tip and force it. I lost a "cup" into the disposal place because when I opened to see if it was in right - it gets flipped into the disposal! When I called for help they said they would comp me coffee but by the time it came up I was ready to leave and had already made and spilled the original espresso made with the illy. I'm checking to see if I actually get "comped." My bank is currently showing two $50 charges pending, for what I am not sure. Parking should have been $20 and nothing else? Unless I pay for bottled water??!! It says free and clear on the cards in the room.
I called because i was having a delivery and was told it would be held and delivered when I arrived. That sis not happen the hotel clakmed they coildnt locatey package. I was told security had it, then concierge, and finally rhe office manager for involved. It was a horrible experience drom.checking im taking 15 minutes ro calling rhe hotel and getting hing up on. I WILL NEVER STAY AT THIS PROPERTY AGAIN
I love the decor, the location and the bedding is so comfortable! Love the toiletries and shower.
The staff was exceptional. Once Lucas found out it was our anniversary he made us his guest of the day. It included free drinks, valet, and breakfast. Everyone was so nice. The only complaint we have is in the bed. It was definitely in need of an upgrade. It was very uncomfortable and had our backs feeling terrible. We had to sleep at the bottom of the bed just to get any relief. Other than the bed everything was great.
Great hotel, unfortunately the heated pools were cold , not great for my kid.
issue with dampness in room...hotel did the right thing by refunding room
This hotel was one of the best I’ve stayed in. I stay in hotels quiet often and this was the most clean and very beautiful facility. For the cost, I’
It was good just we had in night time in our floor smell of some people that smoking grass , and we stay two night and our room was 15 level but both of the night was this problem
Le Meridien Charlotte places you in Charlotte Center City, within a leisurely stroll of popular sights such as NASCAR Hall of Fame and Charlotte Convention Center. This 301-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour business center, and a conference center. It's connected to the convention center in central Charlotte and also close to Spectrum Center and EpiCentre.
Enjoy dining at Red Salt by David Burke, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11:00 AM.
All of Le Meridien Charlotte's 301 air-conditioned rooms provide phones, ironing boards, and desks. Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers.
At Le Meridien Charlotte, guests have access to an outdoor pool, free WiFi in public areas, and a conference center. If you drive, self parking is USD 23.50 per day, and there's also limo/town car service. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
I loved the decorations and the link to Sheraton which was equally appropriated. The cleanliness was immaculate and the facilities, like the lobby area were great. However, the beds are so small and short, though comfortable, and the hotel needs to pay attention to cleaning showers, to remove stains. It is a turnoff for most discerning guests.
Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.
I was selected as guest of the day which meant I got a great little goody bag and the staff was wonderful. But then the room was disappointing. The hair drier didn’t work and neither did the coffee maker. There were mechanical noises all night the first night (but not the second) and my room was not cleaned at all between the first and second night. (My bed was made but my trash was still there, my towels were not replenishes, my coffee pods were not refilled, my shampoo and conditioner were not replenished and nothing in the bathroom was even wiped down.) I was there for a conference and didn’t want to go through any hassle of changing rooms and it was just me so ultimately, I had enough towels and shampoo and I got more coffee at the conference.
It was a pleasure to welcome you for your recent conference, and we thank you for taking the time to share these details following your stay. Starting with the ‘Guest of the Day’ honors upon arrival, we were delighted that the genuine hospitality of our team impressed throughout your experience. That said, what you have described in regards to the maintenance of your guest room and the shortcomings with our housekeeping personnel are surprising and we sincerely apologize. These conditions are not on par with our standards and the concerns with certain amenities in your guest room should have been detected prior to your arrival. We know that we cannot take back your experience, but we hope whether for business or leisure, we will have the opportunity to provide you with an authentic Le Méridien visit in the future.
We loved the location & convenience of the hotel. Great gym with fruit available, towels & clean. The hotel was beautiful ! Enjoyed it availability to Sheraton. We didn’t like the bathroom . The shower didn’t have a door & water would get many items wet. No hook for your towels or room to place other items in bathroom. A small shelf would of have beneficial. Overall, we’re happy with our stay.
It was a pleasure to have you settle in with us at Le Méridien Charlotte and we thank you for sharing some of your lasting impressions following your stay. We’re thrilled to read that our convenient Uptown location and shared amenities with our sister Sheraton property made us a wonderful choice for your home base in the Queen City. We appreciate your added feedback regarding the design and layout of our accommodations’ bathroom and will pass on your suggestions to our Management Team. On behalf of all of us, we look forward to welcoming you back through our doors in the future.
Before arriving, I spoke with Iro to let her know that we were coming to celebrate my birthday and she made a note to make our stay extra special. Once checking in, Bria warmly greeted us and told us we were the guests of the day, granting us lounge access, a room upgrade and a voucher for the hotel restaurants, as well as a yummy box of goodies. We walked into our junior suite and immediately felt so excited to celebrate. The rest of the weekend was wonderful. We were surprised with a cake and champagne for my birthday and all of the staff were extremely friendly, accommodating and professional. Cherish behind the desk helped fix our keys and set us up with breakfast. Tamika in housekeeping provided us with extra toiletries and a birthday dance. Eva in the lounge shared her stories about her travels to Korea and living in Peru. The entire weekend was so special, the hotel was beautiful, the room was clean, spacious, comfortable and I am still on cloud 9 from the amazing weekend we had at le meridian!!
What a memorable birthday celebration in the Queen City, Michelle, and thank you for taking a moment to let us relive all of the five-star worthy moments with you! It was wonderful to see that our contemporary design and Uptown location were a perfect backdrop for your festive visit. As you noted so eloquently in your review, more than those aspects of our property, it is our Le Méridien Charlotte staff and their dedication to our guests’ experiences that set us apart from the rest. It was heartwarming to hear that each and every team member you encountered, from Iro before your arrival to Eva in our Lounge, were helpful, friendly, and genuinely celebratory! We love to hear that their authentic care, along with our special birthday surprises, made your weekend one to remember. We have shared your shout-outs with all of the recipients who were beaming with pride and on “Cloud 9” themselves. On behalf of all of your new Le Méridien friends, Happy Birthday once more and we hope to have the honor of celebrating more of your life’s special moments with you in the future.
Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.
We had a reasonable stay but seemed a bit disorganized. They were running vacuums in the evening and getting communication to housekeeping was a bit of a chore. I had asked them not to clean our room yet they entered anyway.
Our dedicated housekeeping personnel are there to help our guests have a true home-away-from-home experience. What you have described are additional stressors which we never wish for our guests to experience during their visit and we sincerely apologize that your relaxation was interrupted. We thank you for bringing this to our attention so we can ensure a better experience for our future guests. We hope that this will include a return visit from you as we would love to have a chance to regain your full trust.
We are sorry to see your low rating and hope that you will give us another chance to create a better experience for you.
We regret that your stay was not what you anticipated. We hope for the opportunity to welcome you back to improve your experience.
The staff here are fantastic! Polite, professional and helpful. However, the room was clean, except that the tops of the lampshades look like they are never dusted. They actually have tops, and had fuzz balls on all surfaces. And the shower corners had rust and mold in the corners. It looks like they did not deep clean before installing the new tile. The room stated there was a complimentary robe - which was nowhere to be found. The illy coffee machines are a PAIN! There are no instructions on how to use it. I poured the water into the disposal location, then it leaked out all over the table. I had to call to get instructions and a girl - whose name I wish I could remember - came to the room to help. SHE was wonderful but the coffee was not. The large cups are too large for the dispenser and I had to force it under the dispenser and then I spilled some getting it out because I had to tip and force it. I lost a "cup" into the disposal place because when I opened to see if it was in right - it gets flipped into the disposal! When I called for help they said they would comp me coffee but by the time it came up I was ready to leave and had already made and spilled the original espresso made with the illy. I'm checking to see if I actually get "comped." My bank is currently showing two $50 charges pending, for what I am not sure. Parking should have been $20 and nothing else? Unless I pay for bottled water??!! It says free and clear on the cards in the room.
We value all forms of guest feedback and thank you for sharing yours. While we were thrilled that the warm welcoming hospitality of our team impressed from check-in to check-out, we regret that there were a few shortcomings that negatively impacted your lasting impression of us. In regards to your billing statement, we apologize if this authorization for incidentals came as a surprise. Like most hotels, we authorize a daily amount towards any incidental charges that may be billed to the room on your card. This authorization is released at the time of departure, though the credit may take within five to seven days to be restored in full. We appreciate you reaching out about this issue and hope that we will have a future opportunity to welcome you back and better impress.
It was a pleasure to serve as your home base for your recent visit to Charlotte and we thank you for taking the time to share this review of your experience. Whilst it brightened our day to know that our inherent contemporary ambiance and shared amenities with our sister Sheraton property impressed, we do regret that the overall quality of comfort of your guest room fell a little short. We do have a variety of room types available and would love a chance to better accommodate you on your next visit to the Queen City. Yet until then, please know that we will share your additional feedback with our Management Team to review so we can ensure that your next time through our doors will be much more memorable and five-star worthy.