The hotel had water issues, air vent was extremely dirty, parking area was unsafe and dirty. The desk agent Saturday morning was not pleasant. The red restaurant was great!
The interior design was overall lovely. There were quite a few places where it was obviously old and worn, which is surprising considering it's a Le Meridien property.
I showed up for a quiet, relaxing weekend with my elderly mother right smack into the midst of an anime con. I’m happy that all these fans got the opportunity to celebrate their favorite characters, but with that level of crowding (especially in the midst of a pandemic) we should have absolutely been informed and given the opportunity to make other plans. My mother is 70 and immunocompromised, and we showed up for a nice, quiet weekend and instead there are hundreds of characters crowding around her with variable mask usage and no opportunity for social distancing. We arrive in the evening after dinner and the lobby is overflowing with characters still, some vomiting into trash cans. Trying to ride the elevator was an excruciating process with people piling on like sardines. The entire experience showed a reckless disregard for the pandemic.
This hotel is being operated by the Sheraton that it is attached to.
the room very nice, however we were located by rooftop club and could hear music till 2 am
Rooftop bar is cool. It was a nice, clean hotel and the staff seemed friendly
I like the room, the location across from the small park that’s great for taking awesome photos of Charlotte and the restaurant inside the hotel was absolutely superb. The staff was incredibly nice and treated me like royalty. I truly enjoyed my stay and I’ll put them at the top of my list for Charlotte stays
I loved the decorations and the link to Sheraton which was equally appropriated. The cleanliness was immaculate and the facilities, like the lobby area were great. However, the beds are so small and short, though comfortable, and the hotel needs to pay attention to cleaning showers, to remove stains. It is a turnoff for most discerning guests.
I was selected as guest of the day which meant I got a great little goody bag and the staff was wonderful. But then the room was disappointing. The hair drier didn’t work and neither did the coffee maker. There were mechanical noises all night the first night (but not the second) and my room was not cleaned at all between the first and second night. (My bed was made but my trash was still there, my towels were not replenishes, my coffee pods were not refilled, my shampoo and conditioner were not replenished and nothing in the bathroom was even wiped down.) I was there for a conference and didn’t want to go through any hassle of changing rooms and it was just me so ultimately, I had enough towels and shampoo and I got more coffee at the conference.
We loved the location & convenience of the hotel. Great gym with fruit available, towels & clean. The hotel was beautiful ! Enjoyed it availability to Sheraton. We didn’t like the bathroom . The shower didn’t have a door & water would get many items wet. No hook for your towels or room to place other items in bathroom. A small shelf would of have beneficial. Overall, we’re happy with our stay.
Before arriving, I spoke with Iro to let her know that we were coming to celebrate my birthday and she made a note to make our stay extra special. Once checking in, Bria warmly greeted us and told us we were the guests of the day, granting us lounge access, a room upgrade and a voucher for the hotel restaurants, as well as a yummy box of goodies. We walked into our junior suite and immediately felt so excited to celebrate. The rest of the weekend was wonderful. We were surprised with a cake and champagne for my birthday and all of the staff were extremely friendly, accommodating and professional. Cherish behind the desk helped fix our keys and set us up with breakfast. Tamika in housekeeping provided us with extra toiletries and a birthday dance. Eva in the lounge shared her stories about her travels to Korea and living in Peru. The entire weekend was so special, the hotel was beautiful, the room was clean, spacious, comfortable and I am still on cloud 9 from the amazing weekend we had at le meridian!!
We had a reasonable stay but seemed a bit disorganized. They were running vacuums in the evening and getting communication to housekeeping was a bit of a chore. I had asked them not to clean our room yet they entered anyway.
The staff here are fantastic! Polite, professional and helpful. However, the room was clean, except that the tops of the lampshades look like they are never dusted. They actually have tops, and had fuzz balls on all surfaces. And the shower corners had rust and mold in the corners. It looks like they did not deep clean before installing the new tile. The room stated there was a complimentary robe - which was nowhere to be found. The illy coffee machines are a PAIN! There are no instructions on how to use it. I poured the water into the disposal location, then it leaked out all over the table. I had to call to get instructions and a girl - whose name I wish I could remember - came to the room to help. SHE was wonderful but the coffee was not. The large cups are too large for the dispenser and I had to force it under the dispenser and then I spilled some getting it out because I had to tip and force it. I lost a "cup" into the disposal place because when I opened to see if it was in right - it gets flipped into the disposal! When I called for help they said they would comp me coffee but by the time it came up I was ready to leave and had already made and spilled the original espresso made with the illy. I'm checking to see if I actually get "comped." My bank is currently showing two $50 charges pending, for what I am not sure. Parking should have been $20 and nothing else? Unless I pay for bottled water??!! It says free and clear on the cards in the room.
I called because i was having a delivery and was told it would be held and delivered when I arrived. That sis not happen the hotel clakmed they coildnt locatey package. I was told security had it, then concierge, and finally rhe office manager for involved. It was a horrible experience drom.checking im taking 15 minutes ro calling rhe hotel and getting hing up on. I WILL NEVER STAY AT THIS PROPERTY AGAIN
Le Meridien Charlotte places you in Charlotte Center City, within a leisurely stroll of popular sights such as Spectrum Center and EpiCentre. This 301-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi. It's connected to the convention center in central Charlotte, and also a short walk from Charlotte Convention Center and NASCAR Hall of Fame.
Enjoy dining at Red Salt by David Burke, one of 2 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11:00 AM.
All of Le Meridien Charlotte's 301 air-conditioned rooms provide phones, ironing boards, and desks. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers. Housekeeping is available on request.
At Le Meridien Charlotte, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 20 per night, and there's also limo/town car service. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a 24-hour business center, and a seasonal outdoor pool.
The hotel had water issues, air vent was extremely dirty, parking area was unsafe and dirty. The desk agent Saturday morning was not pleasant. The red restaurant was great!
The interior design was overall lovely. There were quite a few places where it was obviously old and worn, which is surprising considering it's a Le Meridien property.
Thank you for taking a moment to share your thoughts! While we're thrilled that you appreciated our lovely design, it's disappointing to see that some parts of our property were not at their best during your visit. We're grateful for your feedback on these areas for improvement as we are continuously looking for ways to enhance our guest experience. We hope you'll return for a completely five-star worthy stay soon!
I showed up for a quiet, relaxing weekend with my elderly mother right smack into the midst of an anime con. I’m happy that all these fans got the opportunity to celebrate their favorite characters, but with that level of crowding (especially in the midst of a pandemic) we should have absolutely been informed and given the opportunity to make other plans. My mother is 70 and immunocompromised, and we showed up for a nice, quiet weekend and instead there are hundreds of characters crowding around her with variable mask usage and no opportunity for social distancing. We arrive in the evening after dinner and the lobby is overflowing with characters still, some vomiting into trash cans. Trying to ride the elevator was an excruciating process with people piling on like sardines. The entire experience showed a reckless disregard for the pandemic.
We appreciate you taking a moment to share this valuable feedback, and we deeply apologize for any discomfort you and your mother dealt with during your stay. Please know that the health and safety of our guests is our top priority, and because of this, we carefully adhere to all local guidelines regarding social distancing and sanitizing. We truly regret that our current processes were not what you had hoped, and we will be discussing your concerns with our Management Team to see how improvements can be made going forward. We hope you will offer us another chance to change your impression.
This hotel is being operated by the Sheraton that it is attached to.
Although we wish we had further details on exactly where we fell short, we understand from your rating that we missed important opportunities to make your stay enjoyable, and for that we apologize. We hope you will offer us another chance to improve your impression, as we're confident we can show you the first-rate stay you expected and deserved the next time you visit Charlotte.
the room very nice, however we were located by rooftop club and could hear music till 2 am
Although we're thrilled that our beautiful accommodations pleased you, our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. Our team will discuss your feedback to see how we can better serve our guests. Thank you for rating us four stars and we hope you visit us again soon at Le Meridien Charlotte!
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.
Rooftop bar is cool. It was a nice, clean hotel and the staff seemed friendly
I like the room, the location across from the small park that’s great for taking awesome photos of Charlotte and the restaurant inside the hotel was absolutely superb. The staff was incredibly nice and treated me like royalty. I truly enjoyed my stay and I’ll put them at the top of my list for Charlotte stays
I loved the decorations and the link to Sheraton which was equally appropriated. The cleanliness was immaculate and the facilities, like the lobby area were great. However, the beds are so small and short, though comfortable, and the hotel needs to pay attention to cleaning showers, to remove stains. It is a turnoff for most discerning guests.
It was a pleasure to serve as your home base for your recent visit to Charlotte and we thank you for taking the time to share this review of your experience. Whilst it brightened our day to know that our inherent contemporary ambiance and shared amenities with our sister Sheraton property impressed, we do regret that the overall quality of comfort of your guest room fell a little short. We do have a variety of room types available and would love a chance to better accommodate you on your next visit to the Queen City. Yet until then, please know that we will share your additional feedback with our Management Team to review so we can ensure that your next time through our doors will be much more memorable and five-star worthy.
Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.
It's disheartening to see that your stay fell short of our usual high standards, and we would like to sincerely apologize for any discomfort you dealt with. Your feedback is immensely valuable to us and we can assure you that we will be addressing your experience internally to ensure we are providing the clean, comfortable accommodations and exceptional hospitality for which we are typically known. We hope you will allow us to restore your trust with a seamless future stay.