The lobby was nice and clean breakfast could b included and no microwave in room but ok overall
We had to move to another hotel. The lobby smelled so bad of air spray trying to cover up pet odor thst we couldn’t stand it long enough to even check in.
The food is terrible. They were out of a bunch of things on their drink and food menu, and the manager was not even around to help correct any issues. The soap dispenser in the shower was empty. Paperwork from the previous guest was still scattered about the room. I wouldn’t recommend this place to anyone. They get you with the cheap room rate and over charge for everything else.
The heat/Cool exchanger unit was terrible. Instructions stated that there were no controls on the unit it had to be controlled by a controller on the wall, my wife and I could not find this wall unit. The temperature was acceptable but the noisy blower ran all night long. We discovered a small remote control by the telephone in the morning (instructions should state portable remote control, not wall unit.) which seems to operate the unit somewhat but still would not shut the unit off. Also, the toilet was a low sitter with a high water level, I'm a man which means you have to hold yourself or your tip will take a dip. Foggy mirror after shower (low flow exhaust fan). ugly patchwork on bathroom ceiling.
Ok
Cool lobby. No microwave in rooms, ac was very loud even when cut off, the beds were like full size. Pretty small. And no laundry in the large facility..for over 100 a night... those are basic things
Great hotel beautiful decor
Easy approach and good facility.
The staff was friendly and the pool and gym were great and easily accessible
The property is old and needs some updates. I got three rooms, one of which the AC did not work properly and the other had a mini flood in the bathroom. I also came across a roach on the ceiling in the hallway. I made at least 5 calls to the front desk during my two night stay.
It was beautifully decorated and very comfortable. Clean and fresh.
Located in Executive Park within a mile (2 km) of Tyvola Square, Sonesta Charlotte Executive Park is within 2 miles (3 km) of United States Citizenship and Immigration Services office. This 300-room, 3.5-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also available. Housekeeping is available on request.
Guests of Sonesta Charlotte Executive Park have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 12 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
The lobby was nice and clean breakfast could b included and no microwave in room but ok overall
We had to move to another hotel. The lobby smelled so bad of air spray trying to cover up pet odor thst we couldn’t stand it long enough to even check in.
Thank you so much for sharing your feedback. We hope to provide an excellent stay to all of our guests and we sincerely apologize that we missed the mark here. We hope to have the opportunity to welcome you back and show that this is not the norm for our hotel.
The food is terrible. They were out of a bunch of things on their drink and food menu, and the manager was not even around to help correct any issues. The soap dispenser in the shower was empty. Paperwork from the previous guest was still scattered about the room. I wouldn’t recommend this place to anyone. They get you with the cheap room rate and over charge for everything else.
Hi Noah! Thank you for taking the time to leave us your feedback. We want all guests to have the best experience possible, and it is feedback like yours that helps us make that happen.
The heat/Cool exchanger unit was terrible. Instructions stated that there were no controls on the unit it had to be controlled by a controller on the wall, my wife and I could not find this wall unit. The temperature was acceptable but the noisy blower ran all night long. We discovered a small remote control by the telephone in the morning (instructions should state portable remote control, not wall unit.) which seems to operate the unit somewhat but still would not shut the unit off. Also, the toilet was a low sitter with a high water level, I'm a man which means you have to hold yourself or your tip will take a dip. Foggy mirror after shower (low flow exhaust fan). ugly patchwork on bathroom ceiling.
Thank you so much for your feedback, Irvin. We have passed along your recommendations to the appropriate department. I appreciate your candidness and hope you will give us another opportunity in the future.
We are so glad you have enjoyed your stay! We hope to have you the next time you are in the Charlotte area.
We appreciate and value your feedback and we appreciate you being our guest! We hope to see you in the future!