Do not like the hotel charge me parking fee, because the hotel doesn’t locate at a busy area.
I was advised upon arrival of a $12 daily fee for parking, this was not mentioned, i.e. like the breakfast fee. Reception was less than stellar.
My room on the 18th floor was in good condition. My buddies room on the 11th floor was very worn, but still nice. bar and restaurant very expensive, did not eat food there. in the morning elevator did not work due to fire alarm , had to walk down 18 flights of stairs. Stairwell was littered with un-eaten chicken wings strangely enough.
The hotel was just tired. Chair in room had uphostry torn. AC was very noisy. No ice machine working on our floor. Sheets looked like they had already been slept in. 4 standard pillows for a king size bed.
The lobby was nice and clean breakfast could b included and no microwave in room but ok overall
We had to move to another hotel. The lobby smelled so bad of air spray trying to cover up pet odor thst we couldn’t stand it long enough to even check in.
The food is terrible. They were out of a bunch of things on their drink and food menu, and the manager was not even around to help correct any issues. The soap dispenser in the shower was empty. Paperwork from the previous guest was still scattered about the room. I wouldn’t recommend this place to anyone. They get you with the cheap room rate and over charge for everything else.
The heat/Cool exchanger unit was terrible. Instructions stated that there were no controls on the unit it had to be controlled by a controller on the wall, my wife and I could not find this wall unit. The temperature was acceptable but the noisy blower ran all night long. We discovered a small remote control by the telephone in the morning (instructions should state portable remote control, not wall unit.) which seems to operate the unit somewhat but still would not shut the unit off. Also, the toilet was a low sitter with a high water level, I'm a man which means you have to hold yourself or your tip will take a dip. Foggy mirror after shower (low flow exhaust fan). ugly patchwork on bathroom ceiling.
Ok
Located in Executive Park within a mile (2 km) of Tyvola Square, Sonesta Charlotte Executive Park is within 2 miles (3 km) of United States Citizenship and Immigration Services office. This hotel has 300 rooms and welcomes guests with conveniences like a restaurant, an indoor pool, and a 24-hour gym.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also available. Housekeeping is available on request.
Guests of Sonesta Charlotte Executive Park have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 12 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Do not like the hotel charge me parking fee, because the hotel doesn’t locate at a busy area.
I was advised upon arrival of a $12 daily fee for parking, this was not mentioned, i.e. like the breakfast fee. Reception was less than stellar.
Sylvia, thank you for sharing your experience. It seems there were unexpected elements you encountered during your stay, such as the parking fee. We regret that the reception process didn't meet your expectations, and we are always looking to improve communication regarding our additional services. Please know your comments will be taken into consideration by our team members, so we can provide a more seamless experience in the future. We hope you will give us another opportunity to exceed your expectations.
Manuel, we appreciate your visit to Sonesta Charlotte Executive Park as well as your positive rating. We're grateful for your patronage and look forward to your next stay with us. Until then, safe travels!
My room on the 18th floor was in good condition. My buddies room on the 11th floor was very worn, but still nice. bar and restaurant very expensive, did not eat food there. in the morning elevator did not work due to fire alarm , had to walk down 18 flights of stairs. Stairwell was littered with un-eaten chicken wings strangely enough.
Jonathan, it's nice to hear that your room at Sonesta Charlotte Executive Park was in good shape. We strive to uphold a high standard for all accommodation. Regarding your friend's room condition, we assure you that our team members are constantly working towards improving all aspects of our hotel. We understand your concern about the prices and the inconvenience caused by the temporary unavailability of the elevator due to an unexpected situation. We appreciate your understanding and are glad it didn’t mar your entire stay. Lastly, about the unusual finding of chicken wings in the stairwell; such instances are certainly not typical and we'll enhance our efforts to maintain cleanliness. We look forward to having the opportunity to welcome you back and ensure a more seamless stay next time.
The hotel was just tired. Chair in room had uphostry torn. AC was very noisy. No ice machine working on our floor. Sheets looked like they had already been slept in. 4 standard pillows for a king size bed.
Elizabeth, we regret to hear about the issues you encountered during your stay, such as the condition of the chair, noise from the AC, and the availability of ice machines. Being fans of comfort, we also acknowledge your comment about the bed set up. Please know, your feedback is invaluable for improvements. We assure you a more positive experience on your next visit.
Thanks for the perfect rating, Lorna!We're pleased to hear that you have fully enjoyed your stay at Sonesta Charlotte Executive Park, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
The lobby was nice and clean breakfast could b included and no microwave in room but ok overall
We appreciate and value your feedback and we appreciate you being our guest! We hope to see you in the future!
We had to move to another hotel. The lobby smelled so bad of air spray trying to cover up pet odor thst we couldn’t stand it long enough to even check in.
Thank you so much for sharing your feedback. We hope to provide an excellent stay to all of our guests and we sincerely apologize that we missed the mark here. We hope to have the opportunity to welcome you back and show that this is not the norm for our hotel.
Jason, we appreciate your feedback. We understand the concerns about additional charges and regret that the parking fees did not meet your expectations. Please note that these fees contribute to maintaining secure, well-lit surroundings. We are committed to improving and are confident your next experience would be better.