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Comfort Suites Airport

2.5 out of 5.0

Recent guest reviews

The hotel is close to the airport which is great. However, it is very noisy because of the planes and highway nearby. The rooms need some updating also.

room 412. carpets in hallway are beat up. non smoking room but bathroom could smell smoke through ventilation grid. expensive hotel for the condition it was in. it was late and we were very tired, so we stayed. suggestion- pick another hotel.

Between the housekeeping, front desk, and breakfast staff I'm not sure who was worse. Housekeeping placed new towels in our room and left. When we called the front desk to ask what happened they said she was coming back up. She came up and did nothing and when we went downstairs she told the lady she wasn't coming back to clean anything. Then the breakfast attendant told my sister she needed to change her clothing because there were kids around. Yes my sister needed to put on a bra, i had already informed her of that, however that had nothing to do with her job. I would recommend this hotel for one other reason.....the plumbing is horrible. You cant even brush your teeth without the water almost overflowing the sink.

Staff was nice and very helpful. We were only here for about 8 hours between flight.

Nowhere close to walk to eat, old hasn't remodeled for the price it's not worth it!!!!

Front desk friendly and helpful. Breakfast adequate ( like most of hotels with breakfast included.) Room clean and spacious. All in all pleasant stay!

Very nice Hotel. Well maintained. Room is big and well kept. Close to Airport and to major Expressway. Close to downtown. Absolutely loved it! Very nice experience and will be staying at this Hotel again when visiting the City.

This was our fourth stay here in 5 weeks due to child in Charlotte hospital. The location is easy to find, easy access to downtown, price is excellent for the rooms we have used.

It was very clean ,well maintained, and all the staff were friendly and helpful ! And great breakfast ! We will be back for sure !

I stayed at this hotel when stranded in Charlotte on Feb 16, 2015 due to the ice/ snow storm. ****I would most definitely like the management to reward the gentleman who was running the shuttle service that evening AND the next day because he had to work beyond his shift (likely more than 24hrs) due to the weather and inability of other staff to get in to work. He was prompt, courteous, and very friendly despite my suspicion that he had little to no sleep nor the chance to shower. Unfortunately, I misplaced his name, but I hope he is recognized for his service.

The hotel is in the process of upgrading and our room was beautiful and comfortable in every way. Trouble is, a gang of partiers took over the floor from 2 - 3:30 a.m., shouting, arguing, swearing, slamming doors, and making it quite impossible to feel safe, let alone sleep. I complained at the desk the next morning and learned that they had also left a major mess behind. Can't blame the hotel I guess, but it soured my impression of the place.

We had to call the hotel for a pick up at the airport . Also the next morning we had about 20 people in a twelve passenger van, very uncomfortable.

My family and I went to Charlotte, NC for the 4th of July weekend. Although I was not thrilled about the location. The hotel more than made up for it with all they had available. It was very clean, staff was excellent We were given breakfast vouchers, they had a pretty nice spread. The waffles were delicious ! Will definitely stay there again !!

Unfriendly desk staff in evening and the morning. When I called from the airport the clerk was short and snippy because I asked her where to pick up the shuttle. The room had broken light switches, peeling paint, and was dingy. The coffee in the morning was from the previous day and very cold.

Everything was fine. The only problem was not the hotel but I didn't receive a receipt for the cost of my room which I still need. Please send it as soon as possible. I must turn it in at the office to receive credit. Thanks, Ron Bradford

This hotel was close to the airport and easy to get to. Nothing fancy but functional.

Everyone at the comfort Inn and suites especially the girls at the front desk we excellent and very helpful. They made our stay much more enjoyable and would definitely stay there again..

Room was hot and muggy upon arrival. This hotel completely turns off the AC units in the rooms during the day, so when you check in you've got to wait a couple of hours before the room gets tolerable. To add on top of that, out of two A/C Units, only one worked. Hotel staff was non-accomodating and disinterested in communicating with guests. Won't be returning.

Hotel was clean and breakfast was great. Very good stay.

The staff was great. The breakfast was a happy surprise and the bed was wonderful!! The only thing bad was the heater in the pool was out. But that was the ONLY complaint!

3425 Mulberry Church Road Charlotte NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located 2.4 mi (3.9 km) from Carolinas Aviation Museum, Comfort Suites Airport is within a 10-minute drive of Bryant Park. This 84-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. In central Charlotte, the hotel is also within a 15-minute drive of Bank of America Stadium and Spectrum Center.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 84 air-conditioned accommodations feature sitting areas. LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

Guests of Comfort Suites Airport have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Suite, 1 King Bed, Non Smoking, Kitchen

King 1 | Sleeps 3

Guest reviews for Comfort Suites Airport

Everyone (5) Business (9) Couples (5) Family (8) Friends (2) Other (3)
3

hotel stay

Everyone

The hotel is close to the airport which is great. However, it is very noisy because of the planes and highway nearby. The rooms need some updating also.

By , from Pennsylvania on Nov 14, 2017

2

near us national whitewater center

Everyone

room 412. carpets in hallway are beat up. non smoking room but bathroom could smell smoke through ventilation grid. expensive hotel for the condition it was in. it was late and we were very tired, so we stayed. suggestion- pick another hotel.

By , from York, PA on Aug 23, 2017

2

the laziest staff i've ever encountered in my life

Everyone

Between the housekeeping, front desk, and breakfast staff I'm not sure who was worse. Housekeeping placed new towels in our room and left. When we called the front desk to ask what happened they said she was coming back up. She came up and did nothing and when we went downstairs she told the lady she wasn't coming back to clean anything. Then the breakfast attendant told my sister she needed to change her clothing because there were kids around. Yes my sister needed to put on a bra, i had already informed her of that, however that had nothing to do with her job. I would recommend this hotel for one other reason.....the plumbing is horrible. You cant even brush your teeth without the water almost overflowing the sink.

By , from GA on Aug 2, 2017

4

just between flights

Everyone

Staff was nice and very helpful. We were only here for about 8 hours between flight.

By , from IL on Jul 12, 2017

Review comment responded on Jul 17, 2017

Thank you for the kind comments

2
Everyone

Nowhere close to walk to eat, old hasn't remodeled for the price it's not worth it!!!!

By on Apr 8, 2017

5

nice hotel, especially for short term stays

BusinessTravelers

Front desk friendly and helpful. Breakfast adequate ( like most of hotels with breakfast included.) Room clean and spacious. All in all pleasant stay!

By , from Wilmington,NC on Mar 2, 2017

5

big and spacious

BusinessTravelers

Very nice Hotel. Well maintained. Room is big and well kept. Close to Airport and to major Expressway. Close to downtown. Absolutely loved it! Very nice experience and will be staying at this Hotel again when visiting the City.

By on Feb 23, 2016

5

great hotel

Families

This was our fourth stay here in 5 weeks due to child in Charlotte hospital. The location is easy to find, easy access to downtown, price is excellent for the rooms we have used.

By on Sep 10, 2015

5

great weekend stay!!

GetawayWithFriends

It was very clean ,well maintained, and all the staff were friendly and helpful ! And great breakfast ! We will be back for sure !

By on Aug 11, 2015

5

booked last minute stranded due to weather

Singles

I stayed at this hotel when stranded in Charlotte on Feb 16, 2015 due to the ice/ snow storm. ****I would most definitely like the management to reward the gentleman who was running the shuttle service that evening AND the next day because he had to work beyond his shift (likely more than 24hrs) due to the weather and inability of other staff to get in to work. He was prompt, courteous, and very friendly despite my suspicion that he had little to no sleep nor the chance to shower. Unfortunately, I misplaced his name, but I hope he is recognized for his service.

By on Apr 6, 2015