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Hyatt Place Charlotte Airport/Lake Pointe

3.0 out of 5.0

Recent guest reviews

Great hotel! Their staff was nice and very informative of the hotel amenities. The room was clean and very welcoming. I'd definitely stay here again!

I was on the 2nd floor and the entire floor smelled of urine. My room also had a weird mixture of urine and waffle syrup. The staff did come up and spray the carpet but it really needs replacing. My other coworkers were on the 3rd floor and it spelled of smoke. They also had partiers next door that kept them up past 3am yelling and screaming. They were so drunk they kept trying to enter wrong rooms. Additionally, I had a king suite and the closet door was missing. The mattress was broken and the foot of the bed was higher than the head of bed. Free breakfast was ok. We ordered lunch and the lady at counter seemed put out that I ordered the tacos and didn't just buy a salad or sandwich already at the counter. The bar tender told me they had additional food after I asked if they had an actual menu after seeing pics of pizza and other items. I was very disappointed that this was a Hyatt Place. It's definitely not up to par with most other Hyatt locations. Our entire team decided we will not stay here again even though it's more convenient to our office.

It is NOT a safe hotel in addition to the rooms not being clean. Housekeeping entered our room when we had a Do not disturb sign...while we were away. We came home that same evening and found out we were robbed.

Everything was great except no room service and a draft from window/heater.

Great hotel! I loved it. I love Hyatt Place. The rooms are awesome

I stayed here while attending a training seminar nearby. The hotel is fairly isolated. If you don't have a car, food options are limited to the mediocre bar across the parking lot or the mediocre room service food. Luckily Uber rides are fairly inexpensive and you can get into downtown in about 15 minutes. What really killed this hotel for me was the HORRIBLE internet service. Unusable is the best way to describe it.

very nice hotel,clean comfortable and the staff was very friendly

Excellent staff..very helpful. Only negative was tiny, narrow closet.. Not wide enough for hangers to hang straight. Nice gym for a hotel. Good variety of breakfast choices.

Second stay here and me and my husband love it ! Great staff and wonderful breakfast :)

I've stayed at Hyatt Places in the past for work and this was the same. Room overall was fine and what I expect of Hyatt Place though it felt a little bit more dated than others I've stayed at. Still a nice, clean room. While the rooms aren't big, I've always liked the separation between the seating area and the beds. The simple partial wall really makes the room more pleasing to me. Breakfast was great as usual, I really like the hot skillet items they have now, much better than any continental breakfast I've had in this price range. The only frustrating part of the stay was the horribly slow wifi. Anything internet connection below 10 Mbps feels really slow these days and I tested it at 1 Mbps. Yikes! Perhaps something was just not working right that night, but working from the room was an exercise in frustration. Staff was fine but could be friendlier. A warm and welcoming staff can't overcome everything, but it is always nice to feel like you're a welcome guest. I've stayed at the Hyatt Place in Arrowood several times, and I would say it isn't drastically different, but is a notch above this one.

enjoyed our stay at hotel, the staff was very helpful concerning our needs. Breakfast was excellent. Location was a little far from major attractions and restaurants.Did have one problem, the cleaning staff missed cleaning room on two different days. But the night staff did what they could to correct problem.We were ther for 9 nights.

Was in town to visit a friend. Hotel was great, room was one of the nicest I have stayed in. Location is wonderful. Your close to everything.

It was good really comfortable. I would love to come back and stay a little longer. I would have wanted more channels on the tv.

The room smelled, the beds were ridiculously small, but semi comfortable...but it was hard to get comfortable in a super small bed. Besides smell it seemed clean. Pool area was clean. When we got there our room key didn't work. 3 separate people helped us while standing there for about a half hour before they finally just switched out our room...so I was pretty irritated by the point. Breakfast was decent.

Reservations were made 3days prior to us arriving for a king suit. Check-in is at 3:00pm. We arrive at 3:15p.m. Customer service was no help. The rooms were not ready when checkout is at noon.they didn't try to see when they would be ready. So they offered me a handicap or a double. I asked them, what was the point of reserving something you want but can't get it. So aftergoing back an forth with them I settled for a double an I didn't check in until 4:00..

Great stay, picked up at airport in timely manor, not too far from airport, had an overnight flight so was a great option for staying and having shuttle from and to airport

we had an early am flight so we booked this awesome hotel nearby. great people, beautiful room, wish we could have stayed longer!

Most everything was OK-Good except the bed was too soft for me...I like a firm bed

The Staff was exemplary, they made sure my power point was up and running before they left me on my own. That's customer service. Also kudos to the front ,sales and housekeeping. As Arnold said " I'll be back" Danny

4119 South Stream Boulevard Charlotte NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located within 2 miles (3 km) of Charlotte Regional Farmers Market, Hyatt Place Charlotte Airport/Lake Pointe places you within a few miles (5 km) of United States Citizenship and Immigration Services office. This 122-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's near the airport and also close to Billy Graham Library and Carolinas Aviation Museum.


Dining

Start your day off right with a free buffet breakfast offered each morning. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

All 122 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport down comforters. MP3 docks, sofa beds, and refrigerators are also standard.


Property features

At Hyatt Place Charlotte Airport/Lake Pointe, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 3 meeting rooms, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Room, 1 King Bed with Sofa bed (High Floor)

King 1 | Sleeps 4

Room, Multiple Beds (High Floor)

Full 2 | Sleeps 6

Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4

Guest reviews for Hyatt Place Charlotte Airport/Lake Pointe

Everyone (10) Business (19) Couples (27) Family (18) Other (11) Friends (8)
5

nice south clt hotel

Everyone

Great hotel! Their staff was nice and very informative of the hotel amenities. The room was clean and very welcoming. I'd definitely stay here again!

By on Aug 20, 2017

2

need of serious updating

Everyone

I was on the 2nd floor and the entire floor smelled of urine. My room also had a weird mixture of urine and waffle syrup. The staff did come up and spray the carpet but it really needs replacing. My other coworkers were on the 3rd floor and it spelled of smoke. They also had partiers next door that kept them up past 3am yelling and screaming. They were so drunk they kept trying to enter wrong rooms. Additionally, I had a king suite and the closet door was missing. The mattress was broken and the foot of the bed was higher than the head of bed. Free breakfast was ok. We ordered lunch and the lady at counter seemed put out that I ordered the tacos and didn't just buy a salad or sandwich already at the counter. The bar tender told me they had additional food after I asked if they had an actual menu after seeing pics of pizza and other items. I was very disappointed that this was a Hyatt Place. It's definitely not up to par with most other Hyatt locations. Our entire team decided we will not stay here again even though it's more convenient to our office.

By , from Arkansas on Aug 10, 2017

Review comment responded on Aug 16, 2017

Thank you for completing a Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

1

we were robbed

Everyone

It is NOT a safe hotel in addition to the rooms not being clean. Housekeeping entered our room when we had a Do not disturb sign...while we were away. We came home that same evening and found out we were robbed.

By on Aug 9, 2017

4

romantic getaway

Everyone

Everything was great except no room service and a draft from window/heater.

By , from Trenton, NJ on Oct 29, 2016

5

staff was very friendly. hotel was clean and the

Everyone

By on Oct 24, 2016

5
Everyone

Great hotel! I loved it. I love Hyatt Place. The rooms are awesome

By on Jul 18, 2016

3

a business hotel lacking basic business amenities.

BusinessTravelers

I stayed here while attending a training seminar nearby. The hotel is fairly isolated. If you don't have a car, food options are limited to the mediocre bar across the parking lot or the mediocre room service food. Luckily Uber rides are fairly inexpensive and you can get into downtown in about 15 minutes. What really killed this hotel for me was the HORRIBLE internet service. Unusable is the best way to describe it.

By on Jul 18, 2016

5

nice hotel,staff and shuttle driver very friendly

Everyone

very nice hotel,clean comfortable and the staff was very friendly

By , from willow ak on May 11, 2016

4
Everyone

Excellent staff..very helpful. Only negative was tiny, narrow closet.. Not wide enough for hangers to hang straight. Nice gym for a hotel. Good variety of breakfast choices.

By , from K on Mar 20, 2016

5

amazing

Everyone

Second stay here and me and my husband love it ! Great staff and wonderful breakfast :)

By , from Miami, FL on Mar 18, 2016