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Recent guest reviews

Nice clean hotel. Spacious room. Friendly front desk personnel and shuttle driver.

Nice place to stay, the staff was nice. Transportation to the airport was easy and convenient

I liked everything I was pleased The breakfast was very good Cleanliness was very good

No breakfast included with booking through orbitz unfortunately.

Only needed for a night! Staff was very helpful. Shuttle was timely and the room was clean and comfortable!

When I booked my reservation a breakfast buffet was included, however when we checked in we were told they no longer provide the buffet and it would cost us an addition $13 per day per person, So for our 2-night stay they now wanted an additional $56 for a breakfast that was included when I made my reservation. With all the options in Charlotte, I would not have booked the Hyatt if I knew I had to purchase breakfast. By the way it was $3.25 just for a bottle of water because we did not purchase the buffet. As of writing this they are still advertising a free Breakfast buffet that you will not get. The rooms were clean and the facility was in descent shape but the rooms were showing signs of aging, Bathrooms are older and there is popcorn not only on the ceilings but also all the walls.

Very enjoyable place to stay . would definitely stay there again

Very short stay, comfortable bed, clean shower and room, great breakfast and shuttle

The Hyatt Place was a great place to stay while we waited for an early morning flight the following day. The shuttle picked us up at the airport when we turned in our rental car and dropped us off the following morning for our early morning flight. The staff was very friendly and helpful. The only complaint I would have was the bathroom area where the toilet and shower were located was very tight!

Horrivle customer service, horrible hotel, horrible rooms, pretty much a horrible breakfast.

I have stayed in this hotel before. The rooms are always nice and the staffs speaks to you all the time. Will diffidently stay again.

Great hotel! Their staff was nice and very informative of the hotel amenities. The room was clean and very welcoming. I'd definitely stay here again!

I was on the 2nd floor and the entire floor smelled of urine. My room also had a weird mixture of urine and waffle syrup. The staff did come up and spray the carpet but it really needs replacing. My other coworkers were on the 3rd floor and it spelled of smoke. They also had partiers next door that kept them up past 3am yelling and screaming. They were so drunk they kept trying to enter wrong rooms. Additionally, I had a king suite and the closet door was missing. The mattress was broken and the foot of the bed was higher than the head of bed. Free breakfast was ok. We ordered lunch and the lady at counter seemed put out that I ordered the tacos and didn't just buy a salad or sandwich already at the counter. The bar tender told me they had additional food after I asked if they had an actual menu after seeing pics of pizza and other items. I was very disappointed that this was a Hyatt Place. It's definitely not up to par with most other Hyatt locations. Our entire team decided we will not stay here again even though it's more convenient to our office.

South Stream Boulevard Charlotte NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 1.2 mi (1.9 km) from Renaissance Park, Hyatt Place Charlotte Airport/Lake Pointe is within a 5-minute drive of other popular attractions like Billy Graham Library. This 122-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/café.


Rooms

All 122 recently renovated accommodations feature sitting areas. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport down comforters. Refrigerators, coffee makers, and safes are other standard amenities.


Property features

Guests staying at Hyatt Place Charlotte Airport/Lake Pointe enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Room, 2 Double Beds

2 Double Beds | Sleeps 6

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Charlotte Airport/Lake Pointe

Everyone (24) Business (19) Couples (27) Family (21) Other (11) Friends (8)
4
Friends

Nice clean hotel. Spacious room. Friendly front desk personnel and shuttle driver.

By on Sep 4, 2019

4
Everyone

By on Jul 11, 2019

5
Family

Nice place to stay, the staff was nice. Transportation to the airport was easy and convenient

By on Jun 27, 2019

Review comment responded on Jun 29, 2019

Thank you for the feedback regarding your recent stay. We look forward to being at your service in the future.

4
Everyone

By on May 24, 2019

Review comment responded on Jun 4, 2019

Thanks for the review

4
Family Family

I liked everything I was pleased The breakfast was very good Cleanliness was very good

By on Apr 2, 2019

Review comment responded on Apr 26, 2019

We look forward to seeing you again!

5
Everyone

By on Mar 31, 2019

Review comment responded on Apr 29, 2019

Thanks for the great review!

5
Everyone

By on Mar 31, 2019

Review comment responded on Apr 29, 2019

Thanks for the great review!

3
Everyone

By on Feb 25, 2019

4
Everyone

No breakfast included with booking through orbitz unfortunately.

By on Jan 14, 2019

5
Everyone

Only needed for a night! Staff was very helpful. Shuttle was timely and the room was clean and comfortable!

By on Jan 3, 2019

Hyatt Place Charlotte Airport/Lake Pointe

4119 South Stream Boulevard, Charlotte, NC 28217
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