Liked the many choices at the checkout food counter. Their Reese's chocolate chip cookies were the best
Very clean, super welcoming desk clerk, comfortable bed, great complementary breakfast at an affordable price!
We had a late check in and the front desk receptionist knew exactly who I was when I walked in! Very friendly, very clean hotel, comfortable beds!!
It's very close to my Charlotte office. Staff is fabulous, professional and friendly. Will definitely stay here again.
Great customer service and very comfortable bedrooms
The staff were incredibly helpful as we were there due to a cancelled flight and had no baggage. Free airport shuttle was great as well
Great stay! The staff are v professional and helpful. We were particularly impressed with Essick the shuttle driver.
Check in staff was very friendly. After a trying trip from SJO airport in Costa Rica I couldn't be more please. There is a full service bar where a Double Tito's & Tonic with extra limes was a pleasing Welcome. The Free Breakfast, starting @ 6AM was splendid. The airport transfers were clean and timely. An excellent choice!
It was okay.
The room was nice and clean. The tv did not work well picture was spotty and could not connect game console. Other entrance way into hotel were very dirty and unsanitary. Air conditioner in room was super loud.
Terrible experience. At 2 am I woke up because I was sweating. AC was not working. Called front desk and spoke with Danica, not sure if this is spelled correctly. Explained the AC was not working. Her immediate and only resonse was: "okay, I'll leave a note so that someone can take a look at it at 7am". Way too many things wrong with her response. 1. Did not apologize for the inconvenience. 2. Did not show any concern. 3. Did not offer to switch us to a different room. 4. Did not offer at least fans. Then when I told her how unprofessional her response was, all she had to say was: " I am by myself, there's nothing I can do". I tried giving her a lesson in customer service. I told her that I understood things happen, however she was giving me no options/solutions. She said they were completely sold out and could not mobe us to a different room. I was over the conversation and I knew it was going nowhere, so I told her I would speak with management in the AM, to what she said someone would come to me at 7am. At 745 the next morning, i jad not heard from anyone. I told my family to pack up that we were leaving. Go downstairs amd there is a gentleman at the front desk. Explained my situation and ask for management, he said, that would be me. I once again tild that i understood things happen but that his employee handled the situation very poorly. He did not seem too concerned either, but was a little better. He refunded both nights.
The decor in the rooms was a little "gray" all the way around. I did not like that it did not have a tub. I did not like that it did not have a microwave:(
Room was very spacious and clean. The staff was so friendly and welcoming from the moment we checked in and throughout our stay. If we’re ever back in the area, I would definitely stay here again.
It seemed a little dingy and not super clean. Not dirty just didn’t have a super clean feel if that makes sense. We used a pack n play and it was very worn and breaking. Nice size room. A little overpriced for what we got. Breakfast was ok.
I thought it was a good place to stay. I was however expecting a cleaner room. Especially the shower area. I don't think it gets cleaned really well. Also room service is not every day. It is every other day. That is not right.
A nice place, but we choose it because it had a pool and it was closed
The a/c in the room was very, very loud!!!!!!!
Everything about this property was amazing. Highly recommend!
Renaissance Park is a short stroll from Hyatt Place Charlotte Airport/Lake Pointe, and other popular attractions like Billy Graham Library are within a 5-minute drive. This 122-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Free continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/cafe.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer hair dryers and designer toiletries. Sitting areas, refrigerators, and coffee makers are also available.
Guests staying at Hyatt Place Charlotte Airport/Lake Pointe enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
Liked the many choices at the checkout food counter. Their Reese's chocolate chip cookies were the best
Very clean, super welcoming desk clerk, comfortable bed, great complementary breakfast at an affordable price!
Thank you for your positive review! We are so pleased to learn that you had a wonderful experience. Should your travels bring you back to Charlotte in the future, we would love the opportunity to have you as our guests again.
We had a late check in and the front desk receptionist knew exactly who I was when I walked in! Very friendly, very clean hotel, comfortable beds!!
Dear Steven: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Hyatt Place Charlotte Airport/Lakepointe
It's very close to my Charlotte office. Staff is fabulous, professional and friendly. Will definitely stay here again.
Dear Ramona: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Hyatt Place Charlotte Airport/Lakepointe
Great customer service and very comfortable bedrooms
Dear Odelis: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Shylynne Silvers Assistant General Manager Hyatt Place Charlotte Airport LakePointe
The staff were incredibly helpful as we were there due to a cancelled flight and had no baggage. Free airport shuttle was great as well
Dear Mr. Joshua Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
Great stay! The staff are v professional and helpful. We were particularly impressed with Essick the shuttle driver.
Dear Stephanie: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Shylynne Silvers Assistant General Manager
Check in staff was very friendly. After a trying trip from SJO airport in Costa Rica I couldn't be more please. There is a full service bar where a Double Tito's & Tonic with extra limes was a pleasing Welcome. The Free Breakfast, starting @ 6AM was splendid. The airport transfers were clean and timely. An excellent choice!
Dear Timothy: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Shylynne Silvers Assistant General Manager Hyatt Place Charlotte Airport/Lakepointe
It was okay.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
Thank you for your positive review! We are so pleased to learn that you had a wonderful experience. Should your travels bring you back to Charlotte in the future, we would love the opportunity to have you as our guests again.