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Hyatt Place Charlotte Airport/Lake Pointe

3.0 out of 5.0

Recent guest reviews

Nice place to stay, the staff was nice. Transportation to the airport was easy and convenient

I liked everything I was pleased The breakfast was very good Cleanliness was very good

No breakfast included with booking through orbitz unfortunately.

Only needed for a night! Staff was very helpful. Shuttle was timely and the room was clean and comfortable!

When I booked my reservation a breakfast buffet was included, however when we checked in we were told they no longer provide the buffet and it would cost us an addition $13 per day per person, So for our 2-night stay they now wanted an additional $56 for a breakfast that was included when I made my reservation. With all the options in Charlotte, I would not have booked the Hyatt if I knew I had to purchase breakfast. By the way it was $3.25 just for a bottle of water because we did not purchase the buffet. As of writing this they are still advertising a free Breakfast buffet that you will not get. The rooms were clean and the facility was in descent shape but the rooms were showing signs of aging, Bathrooms are older and there is popcorn not only on the ceilings but also all the walls.

Very enjoyable place to stay . would definitely stay there again

Very short stay, comfortable bed, clean shower and room, great breakfast and shuttle

The Hyatt Place was a great place to stay while we waited for an early morning flight the following day. The shuttle picked us up at the airport when we turned in our rental car and dropped us off the following morning for our early morning flight. The staff was very friendly and helpful. The only complaint I would have was the bathroom area where the toilet and shower were located was very tight!

Horrivle customer service, horrible hotel, horrible rooms, pretty much a horrible breakfast.

I have stayed in this hotel before. The rooms are always nice and the staffs speaks to you all the time. Will diffidently stay again.

Great hotel! Their staff was nice and very informative of the hotel amenities. The room was clean and very welcoming. I'd definitely stay here again!

I was on the 2nd floor and the entire floor smelled of urine. My room also had a weird mixture of urine and waffle syrup. The staff did come up and spray the carpet but it really needs replacing. My other coworkers were on the 3rd floor and it spelled of smoke. They also had partiers next door that kept them up past 3am yelling and screaming. They were so drunk they kept trying to enter wrong rooms. Additionally, I had a king suite and the closet door was missing. The mattress was broken and the foot of the bed was higher than the head of bed. Free breakfast was ok. We ordered lunch and the lady at counter seemed put out that I ordered the tacos and didn't just buy a salad or sandwich already at the counter. The bar tender told me they had additional food after I asked if they had an actual menu after seeing pics of pizza and other items. I was very disappointed that this was a Hyatt Place. It's definitely not up to par with most other Hyatt locations. Our entire team decided we will not stay here again even though it's more convenient to our office.

It is NOT a safe hotel in addition to the rooms not being clean. Housekeeping entered our room when we had a Do not disturb sign...while we were away. We came home that same evening and found out we were robbed.

4119 South Stream Boulevard Charlotte NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge
  • Free airport shuttle

Located 1.2 mi (1.9 km) from Renaissance Park, Hyatt Place Charlotte Airport/Lake Pointe is within a 10-minute drive of other popular attractions like Billy Graham Library. This 122-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels and pay movies. Beds sport down comforters and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a sofa bed, a sitting area, and a refrigerator.


Property features

At Hyatt Place Charlotte Airport/Lake Pointe, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 6

Room, 2 Double Beds (High Floor)

Full 2 | Sleeps 6

Room, 1 King Bed

King 1 | Sleeps 4

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Guest reviews for Hyatt Place Charlotte Airport/Lake Pointe

Everyone (24) Business (19) Couples (27) Family (21) Other (11) Friends (8)
4
Everyone

By on Jul 11, 2019

5
Families

Nice place to stay, the staff was nice. Transportation to the airport was easy and convenient

By on Jun 27, 2019

Review comment responded on Jun 29, 2019

Thank you for the feedback regarding your recent stay. We look forward to being at your service in the future.

4
Everyone

By on May 24, 2019

Review comment responded on Jun 4, 2019

Thanks for the review

4
Families Families

I liked everything I was pleased The breakfast was very good Cleanliness was very good

By on Apr 2, 2019

Review comment responded on Apr 26, 2019

We look forward to seeing you again!

5
Everyone

By on Mar 31, 2019

Review comment responded on Apr 29, 2019

Thanks for the great review!

5
Everyone

By on Mar 31, 2019

Review comment responded on Apr 29, 2019

Thanks for the great review!

3
Everyone

By on Feb 25, 2019

4
Everyone

No breakfast included with booking through orbitz unfortunately.

By on Jan 14, 2019

5
Everyone

Only needed for a night! Staff was very helpful. Shuttle was timely and the room was clean and comfortable!

By on Jan 3, 2019

4
Everyone

By on Dec 26, 2018

Hyatt Place Charlotte Airport/Lake Pointe

4119 South Stream Boulevard, Charlotte, NC 28217
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.