Hyatt Place Charlotte Airport/Lake Pointe in Charlotte

Property features

At Hyatt Place Charlotte Airport/Lake Pointe, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4

from $86

Room, 2 Double Beds

Full 2 | Sleeps 6

Room, 2 Double Beds (High Floor)

Full 2 | Sleeps 6

Room, 1 King Bed

King 1 | Sleeps 4

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking.

Check-in: 3 PM
Check-out: noon

Special Check-in Details

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is available on request from 4:30 AM to 12:30 AM. Fees may apply. Guests can contact the property in advance for details.

Payment types

Kids + Beds

Children stay free when using existing bedding

Pets

This property welcomes pets for USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Dogs only
Up to 2 per room (50 lbs is the maximum pet weight)
Service animals exempt from fees

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Diners Club, Discover, Mastercard, and Visa.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: USD 11.00 per person (approximately)
Extended parking fee: USD 7.00 per day
Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Hyatt Place Charlotte City Park
Hyatt Place Hotel Charlotte City Park
Hyatt Place Charlotte Airport/Lake Pointe Hotel
Hyatt Place Airport/Lake Pointe Hotel
Hyatt Place Charlotte City Park Hotel Charlotte
Hyatt Place Charlotte Airport/Lake Pointe

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4.2

out of 5

"Good!"

See all 110 reviews

Room cleanliness 4.5

Service & staff 4.5

Room comfort 4.5

Hotel condition 3.5

This hotel is most popular for:

Recent guest reviews

Nice place to stay, the staff was nice. Transportation to the airport was easy and convenient

I liked everything I was pleased The breakfast was very good Cleanliness was very good

No breakfast included with booking through orbitz unfortunately.

Only needed for a night! Staff was very helpful. Shuttle was timely and the room was clean and comfortable!

When I booked my reservation a breakfast buffet was included, however when we checked in we were told they no longer provide the buffet and it would cost us an addition $13 per day per person, So for our 2-night stay they now wanted an additional $56 for a breakfast that was included when I made my reservation. With all the options in Charlotte, I would not have booked the Hyatt if I knew I had to purchase breakfast. By the way it was $3.25 just for a bottle of water because we did not purchase the buffet. As of writing this they are still advertising a free Breakfast buffet that you will not get. The rooms were clean and the facility was in descent shape but the rooms were showing signs of aging, Bathrooms are older and there is popcorn not only on the ceilings but also all the walls.

Very enjoyable place to stay . would definitely stay there again

Very short stay, comfortable bed, clean shower and room, great breakfast and shuttle

The Hyatt Place was a great place to stay while we waited for an early morning flight the following day. The shuttle picked us up at the airport when we turned in our rental car and dropped us off the following morning for our early morning flight. The staff was very friendly and helpful. The only complaint I would have was the bathroom area where the toilet and shower were located was very tight!

Horrivle customer service, horrible hotel, horrible rooms, pretty much a horrible breakfast.

I have stayed in this hotel before. The rooms are always nice and the staffs speaks to you all the time. Will diffidently stay again.

Great hotel! Their staff was nice and very informative of the hotel amenities. The room was clean and very welcoming. I'd definitely stay here again!

I was on the 2nd floor and the entire floor smelled of urine. My room also had a weird mixture of urine and waffle syrup. The staff did come up and spray the carpet but it really needs replacing. My other coworkers were on the 3rd floor and it spelled of smoke. They also had partiers next door that kept them up past 3am yelling and screaming. They were so drunk they kept trying to enter wrong rooms. Additionally, I had a king suite and the closet door was missing. The mattress was broken and the foot of the bed was higher than the head of bed. Free breakfast was ok. We ordered lunch and the lady at counter seemed put out that I ordered the tacos and didn't just buy a salad or sandwich already at the counter. The bar tender told me they had additional food after I asked if they had an actual menu after seeing pics of pizza and other items. I was very disappointed that this was a Hyatt Place. It's definitely not up to par with most other Hyatt locations. Our entire team decided we will not stay here again even though it's more convenient to our office.

It is NOT a safe hotel in addition to the rooms not being clean. Housekeeping entered our room when we had a Do not disturb sign...while we were away. We came home that same evening and found out we were robbed.

Guest reviews for Hyatt Place Charlotte Airport/Lake Pointe

Everyone

By a verified traveler on Jul 11, 2019

Families

By a verified traveler on Jun 27, 2019

Review comment Rudy Vasquez - General Manger responded on Jun 29, 2019

Thank you for the feedback regarding your recent stay. We look forward to being at your service in the future.

By a verified traveler on May 24, 2019

Review comment Candace responded on Jun 4, 2019

Thanks for the review

Families Families

By a verified traveler on Apr 2, 2019

Review comment Candace responded on Apr 26, 2019

We look forward to seeing you again!

By a verified traveler on Mar 31, 2019

Review comment Candace responded on Apr 29, 2019

Thanks for the great review!

By a verified traveler on Feb 25, 2019

By a verified traveler on Jan 14, 2019

By Katrina on Jan 3, 2019

By a verified traveler on Dec 26, 2018

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Hyatt Place Charlotte Airport/Lake Pointe

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This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Double Beds

Room, 2 Double Beds (High Floor)

Room, 1 King Bed

Room, 1 King Bed (High Floor)

Guest reviews for Hyatt Place Charlotte Airport/Lake Pointe

Hyatt Place Charlotte Airport/Lake Pointe

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

Please enter a check-out date

Please provide the ages of children below

Please enter your travel dates like this: M/d/yyyy