It smelled funny when I walked in, pool was closed then heard banging like some type of construction going on in the room above me, but room was clean n didn’t smell
OLDER HOTEL NEEDS TO REMODEL FURNITURE AND CARPETS. BEDS NEW ..... STAFF EXTRA NICE AND FRIENDLY
we did not stay here. We stayed at the Holiday Inn Express in Arrowood , NC
The rooms were not clean and were of disrepair. The staff made you feel invisible.
OK, but not great.
Trash and used linens piled outside nearly every door in the hallway and in front out our door. Room was filthy and poorly maintained. Cabinet door fell off when opened—bathroom was dirty. Second room we tried had a plunger sitting outside it with trash. Room inside was dirty and had broken items. Left right away and still waiting for credit card to be refunded. Went to Hyatt Place next door and had a wonderful, clean and even lower price suite available.
The room was dirty I found pubic hair on the bed the couch was extremely torn up the carpet was filthy so they changed my room which was cleaner but the carpets looked so dirty they didn’t have towels until people checked out to supply us with more they wanted us to bring down dirty towels in order to retrieve new ones and if they ever said they would bring anything up to the room it never happened and then the lady at the front desk was rude it just was the worst hotel I’ve ever stayed at I expected more from sonesta
The rooms were really nice. Location was alright. The only real negative I have was the breakfast buffet didnt taste very good. However, they change it everyday so its not the same thing every day.
Rooms need updating. Couch in our room was falling apart. Took pictures.
Very nice room and lots of space. The bed was comfy and the buffet breakfast was really good.
Good bedding and spacious rooms. Our faucet in the shower was broken
Just a great stay. Everyhting you need adn teh staff always was there to help.
The whole Facility was clean, The Staff was friendly, and loved the room. It was cozy, clean, and loved the set up of the kitchen, and colors of the room. Would recommend to Family and Friends
Located in Arrowood, Sonesta ES Suites Charlotte Arrowood is 1.9 mi (3.1 km) from United States Citizenship and Immigration Services office and within a 10-minute drive of other popular attractions like Quail Hollow Club. This 3-star hotel welcomes guests with 119 rooms and conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 9:00 AM.
Guests can expect free WiFi and 39-inch LCD TVs with cable channels. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchens, refrigerators, and microwaves. Weekly housekeeping is available.
Guests of Sonesta ES Suites Charlotte Arrowood enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 5 per night. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, laundry facilities, and a convenience store.
It smelled funny when I walked in, pool was closed then heard banging like some type of construction going on in the room above me, but room was clean n didn’t smell
We appreciate your feedback, Rebeka.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team.We'd love to see you again in the future to share a more positive experience with you.
OLDER HOTEL NEEDS TO REMODEL FURNITURE AND CARPETS. BEDS NEW ..... STAFF EXTRA NICE AND FRIENDLY
we did not stay here. We stayed at the Holiday Inn Express in Arrowood , NC
The rooms were not clean and were of disrepair. The staff made you feel invisible.
OK, but not great.
Trash and used linens piled outside nearly every door in the hallway and in front out our door. Room was filthy and poorly maintained. Cabinet door fell off when opened—bathroom was dirty. Second room we tried had a plunger sitting outside it with trash. Room inside was dirty and had broken items. Left right away and still waiting for credit card to be refunded. Went to Hyatt Place next door and had a wonderful, clean and even lower price suite available.
Thank you for the feedback, Charles.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.