Trash and used linens piled outside nearly every door in the hallway and in front out our door. Room was filthy and poorly maintained. Cabinet door fell off when opened—bathroom was dirty. Second room we tried had a plunger sitting outside it with trash. Room inside was dirty and had broken items. Left right away and still waiting for credit card to be refunded. Went to Hyatt Place next door and had a wonderful, clean and even lower price suite available.
The room was dirty I found pubic hair on the bed the couch was extremely torn up the carpet was filthy so they changed my room which was cleaner but the carpets looked so dirty they didn’t have towels until people checked out to supply us with more they wanted us to bring down dirty towels in order to retrieve new ones and if they ever said they would bring anything up to the room it never happened and then the lady at the front desk was rude it just was the worst hotel I’ve ever stayed at I expected more from sonesta
The rooms were really nice. Location was alright. The only real negative I have was the breakfast buffet didnt taste very good. However, they change it everyday so its not the same thing every day.
Rooms need updating. Couch in our room was falling apart. Took pictures.
Very nice room and lots of space. The bed was comfy and the buffet breakfast was really good.
Good bedding and spacious rooms. Our faucet in the shower was broken
Just a great stay. Everyhting you need adn teh staff always was there to help.
The whole Facility was clean, The Staff was friendly, and loved the room. It was cozy, clean, and loved the set up of the kitchen, and colors of the room. Would recommend to Family and Friends
It was a nice hotel.. better breakfest options would be my only suggestion.
Pretty nice suite, clean and spacious. We only spent one night during our trip to Carowinds, which is less than 10 minutes away.
I liked the style and decor. The room layout was nice. The room was very clean. And had a full fridge.
Property was very clean and quiet. The furniture in the front room was vinyl which isn't very comfortable. Some fabric furniture would be appreciated. They bed was great, however. Some peeling paint in the bathroom needs touching up.
Even though the hotel went through major renovations, turned out to be a really nice hotel.
They force you to give your id. They copy your address onto a paper that has your name and phone number on it, they make you sign it and initial where you will not be rowdy!! Illigal and insulting. They were very highly rated by a lot of people on Orbitz which makes me very suspicious of Orbitz rating legitimacy… tbd. Stayed across the street at Hyatt place, not great but cleaner, newr and cheaper… go elsewhere.
Michelle was awesome and even gave my mom a birthday card when I told her we were staying in town for my moms bday.
Located in Arrowood, Sonesta ES Suites Charlotte Arrowood is within a 10-minute drive of popular attractions such as United States Citizenship and Immigration Services office and Quail Hollow Club. This 3-star hotel welcomes guests with 119 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.
For a nice break, mingle with other guests at the free manager's reception.
The 119 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 39-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are also standard.
Guests of Sonesta ES Suites Charlotte Arrowood enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a seasonal outdoor pool, laundry facilities, and a picnic area.
Trash and used linens piled outside nearly every door in the hallway and in front out our door. Room was filthy and poorly maintained. Cabinet door fell off when opened—bathroom was dirty. Second room we tried had a plunger sitting outside it with trash. Room inside was dirty and had broken items. Left right away and still waiting for credit card to be refunded. Went to Hyatt Place next door and had a wonderful, clean and even lower price suite available.
The room was dirty I found pubic hair on the bed the couch was extremely torn up the carpet was filthy so they changed my room which was cleaner but the carpets looked so dirty they didn’t have towels until people checked out to supply us with more they wanted us to bring down dirty towels in order to retrieve new ones and if they ever said they would bring anything up to the room it never happened and then the lady at the front desk was rude it just was the worst hotel I’ve ever stayed at I expected more from sonesta
The rooms were really nice. Location was alright. The only real negative I have was the breakfast buffet didnt taste very good. However, they change it everyday so its not the same thing every day.
Rooms need updating. Couch in our room was falling apart. Took pictures.
Very nice room and lots of space. The bed was comfy and the buffet breakfast was really good.
Good bedding and spacious rooms. Our faucet in the shower was broken
Just a great stay. Everyhting you need adn teh staff always was there to help.
The whole Facility was clean, The Staff was friendly, and loved the room. It was cozy, clean, and loved the set up of the kitchen, and colors of the room. Would recommend to Family and Friends
