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Recent guest reviews

I loved the fact it was in downtown and easy to walk most places. The main reason I chose the hotel

Excellent location. Modern design. Terrific views

Mold in the shower; very hard to find; only available parking is valet at $28 per night. Several other much better alternatives in downtown Charlotte.

It was great staff friendly and rooftop bar was nice to hang out for drinks

Staff were excellent and immediately helpful,and always on station.

Great service , clean environment , over all excellent experience

Everyone from the valet to the staff in the main lobby was amazing. Super friendly and helpful. My room was spotless and HUGE! you definitely get what you pay for. My only issue is how the lobby is on the 10th floor. Kind of inconvenient in regards to checking in and then going back to the car to unload and then going to the room. But its not a major factor. This is a really lovely hotel.

We loved the closeness to Bank of America stadium..

Great experience from beginning to end. The staff was excellent, the room was great and the free breakfast was amazing. I felt like I was at home. The location was super convenient. I HIGHLY recommend this hotel when you are in Charlotte.

Great place but the only thing bad is the pool, was very cold and the access to the pool is very inappropriate

I noticed an unrecognized charge on my room when I checked out on Saturday morning after one night stay (8/18). the front desk staff promised me that they would report this to their manager and perform an investigation, and follow up me with the report next monday. I was told that I wouldn't be charged for that fraud transaction. I haven't heard anything from Hyatt over the passed two weeks. But my credit card were charged twice so far with unrecognized services/goods (the second one was a new transaction). In order to protect my account and prevent any new fraud charges from this hotel, the only solution is to close card, creating a lot of hassles to deal with... This type of hotel experience is not only unbelievable but also extremely hostile and vicious, I am totally dissiappointed by Hyatt service and security management.

Amazing hotel. I will always stay here when I come To charlotte

Great hotel. Room was great. The pool was small but a great stay.

This hotel has a fantastic location. There were a lot of guests leaving at the same time as me so getting my car at valet took longer but they were trying their best to be fair and get to the people as they came down.

Reservation was not in system, no fault of theirs, had booked through Orbitz. They upgraded us to a suite, unfortunately suite was unclean and they had to move us to another suite. The staff was very friendly and accommodating, sent us a bottle of wine. Our experience with all the staff was positive, the roof top bar was nice as was the small pool area. The hotel itself itself was well located . We would not rerun there however as the hotel was too cookie cutter modern. The room itself although huge was bland, empty and odd shaped.

The hotel is very nice on service and location. The only concern that really bothers me is how to find the parking entrance. Other than that, the hotel is perfect.

Probably came at wrong time parking availability was terrible and had to pay to park, used valet service at hotel , but circus was in town, room had smoking smell

The employees were all very nice and welcoming. Could not ask for better customer service.

Great, except valet services. Waited over 30 minutes.

South Caldwell Street Charlotte NC

Hotel highlights

  • Walking distance to NASCAR Hall of Fame and Spectrum Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Charlotte Center City, Hyatt Place Charlotte Downtown is adjacent to NASCAR Hall of Fame and within a 10-minute walk of other popular attractions like Spectrum Center. This 3-star hotel has 172 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Rooms

All of Hyatt Place Charlotte Downtown's 172 air-conditioned rooms provide MP3 docks, sofa beds, and refrigerators. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Coffee makers, free local calls, and safes are also standard.


Property features

At Hyatt Place Charlotte Downtown, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Valet parking is offered for USD 28 per night. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and express check-in.

Room options

Room, 1 King Bed

King 1 | Sleeps 4

Suite, 1 King Bed, Accessible (Shower)

King 1 | Sleeps 5

Deluxe Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Room, 2 Queen Beds, Accessible (Shower)

Queen 2 | Sleeps 6

Guest reviews for Hyatt Place Charlotte Downtown

Everyone (18) Couples (27) Business (10) Family (7) Other (3) Friends (3)
4
Families

I loved the fact it was in downtown and easy to walk most places. The main reason I chose the hotel

By on Oct 8, 2019

Review comment responded on Oct 10, 2019

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

5
Partner Couples Business Business Travelers Families

Excellent location. Modern design. Terrific views

By on Sep 7, 2019

Review comment responded on Sep 8, 2019

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

2
Partner Couples

Mold in the shower; very hard to find; only available parking is valet at $28 per night. Several other much better alternatives in downtown Charlotte.

By on Aug 29, 2019

Review comment responded on Aug 29, 2019

Thank you for choosing the Hyatt Place Charlotte Downtown for your stay. I do apologize that your stay fell short of your expectations. I hope that you will provide us an opportunity to show you that this is not our typical operating procedure. We look forward to serving you again in the near future!

5
Everyone

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

4
Business Business Travelers

It was great staff friendly and rooftop bar was nice to hang out for drinks

By on Mar 23, 2019

Review comment responded on Mar 25, 2019

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

5
Families

Staff were excellent and immediately helpful,and always on station.

By on Mar 18, 2019

Review comment responded on Mar 19, 2019

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

5
Partner Couples

Great service , clean environment , over all excellent experience

By on Mar 10, 2019

Review comment responded on Mar 12, 2019

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

5
Everyone

Everyone from the valet to the staff in the main lobby was amazing. Super friendly and helpful. My room was spotless and HUGE! you definitely get what you pay for. My only issue is how the lobby is on the 10th floor. Kind of inconvenient in regards to checking in and then going back to the car to unload and then going to the room. But its not a major factor. This is a really lovely hotel.

By on Dec 12, 2018

Review comment responded on Dec 17, 2018

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

4
Everyone

We loved the closeness to Bank of America stadium..

By , from Columbia, SC on Oct 8, 2018

Review comment responded on Oct 9, 2018

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

5
Everyone

Great experience from beginning to end. The staff was excellent, the room was great and the free breakfast was amazing. I felt like I was at home. The location was super convenient. I HIGHLY recommend this hotel when you are in Charlotte.

By on Jul 16, 2018

Review comment responded on Jul 17, 2018

Thank you for choosing the Hyatt Place Charlotte Downtown. We greatly appreciate your kind review, and are excited to pass this along to our staff! We look forward to your next stay in Charlotte!

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