Tru by Hilton Charlotte Airport Lake Pointe in Charlotte

Property features

Built in 2020, the brand new Tru by Hilton Charlotte Airport Lake Pointe offers an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and a seasonal outdoor pool.

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds | Sleeps 4

Size 356 ft² (33 m²)
Layout Private bathroom
Beds 2 Queen Beds
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels
Bedding
- Linens
Food & drink
- Mini-fridge
Tech & entertainment
- 55-inch LED TV
- Cable TV
- Free local calls
- Free WiFi
Other features
- Air conditioning
- Blackout drapes/curtains
- Desk
- Heating
- Iron/ironing board
- Laptop workspace
Accessibility
- Braille signage
- Closed-captioned TV
- Grab bar in shower
- Grab bar near toilet
- Hand-held showerhead
- Height-adjustable showerhead
- Low-height bed
- Low-height counters and sink
- Low-height desk
- Low-height door lock
- Low-height view port in door
- Raised toilet seat
- Roll-in shower
- Visual fire alarm
- Wheelchair accessible
- Wheelchair-accessible bathroom vanity
- Wheelchair-width doorways
Need to know
- Housekeeping - on request

Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Size 356 ft² (33 m²)
Layout Private bathroom
Beds 2 Queen Beds
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels
Bedding
- Linens
Food & drink
- Mini-fridge
Tech & entertainment
- 55-inch LED TV
- Cable TV
- Free local calls
- Free WiFi
Other features
- Air conditioning
- Blackout drapes/curtains
- Desk
- Heating
- Iron/ironing board
- Laptop workspace
Accessibility
- Braille signage
- Closed-captioned TV
- Doorbell/phone notification
- Visual fire alarm
Need to know
- Housekeeping - on request

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Size 356 ft² (33 m²)
Layout Private bathroom
Beds 2 Queen Beds
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels
Bedding
- Linens
Food & drink
- Mini-fridge
Tech & entertainment
- 55-inch LED TV
- Cable TV
- Free local calls
- Free WiFi
Other features
- Air conditioning
- Blackout drapes/curtains
- Desk
- Heating
- Iron/ironing board
- Laptop workspace
Accessibility
- Braille signage
- Closed-captioned TV
- Visual fire alarm
Need to know
- Housekeeping - on request

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Size 356 ft² (33 m²)
Layout Private bathroom
Beds 2 Queen Beds
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower/tub combination
- Soap
- Toilet paper
- Towels
Bedding
- Linens
Food & drink
- Mini-fridge
Tech & entertainment
- 55-inch LED TV
- Cable TV
- Free local calls
- Free WiFi
Other features
- Air conditioning
- Blackout drapes/curtains
- Desk
- Heating
- Iron/ironing board
- Laptop workspace
Accessibility
- Accessible bathtub
- Braille signage
- Closed-captioned TV
- Grab bar in bathtub
- Grab bar in shower
- Grab bar near toilet
- Hand-held showerhead
- Height-adjustable showerhead
- Low-height bed
- Low-height counters and sink
- Low-height desk
- Low-height door lock
- Low-height view port in door
- Portable bathtub seat
- Portable shower seat
- Raised toilet seat
- Visual fire alarm
- Wheelchair accessible
- Wheelchair-accessible bathroom vanity
- Wheelchair-width doorways
Need to know
- Housekeeping - on request

Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Size 356 ft² (33 m²)
Layout Private bathroom
Beds 1 King Bed
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels
Bedding
- Linens
Food & drink
- Mini-fridge
Tech & entertainment
- 55-inch LED TV
- Cable TV
- Free local calls
- Free WiFi
Other features
- Air conditioning
- Blackout drapes/curtains
- Desk
- Heating
- Iron/ironing board
- Laptop workspace
Accessibility
- Braille signage
- Closed-captioned TV
- Grab bar in shower
- Grab bar near toilet
- Hand-held showerhead
- Height-adjustable showerhead
- Low-height bed
- Low-height counters and sink
- Low-height desk
- Low-height door lock
- Low-height view port in door
- Raised toilet seat
- Roll-in shower
- Visual fire alarm
- Wheelchair accessible
- Wheelchair-accessible bathroom vanity
- Wheelchair-width doorways
Need to know
- Housekeeping - on request

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Size 356 ft² (33 m²)
Layout Private bathroom
Beds 1 King Bed
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels
Bedding
- Linens
Food & drink
- Mini-fridge
Tech & entertainment
- 55-inch LED TV
- Cable TV
- Free local calls
- Free WiFi
Other features
- Air conditioning
- Blackout drapes/curtains
- Desk
- Heating
- Iron/ironing board
- Laptop workspace
Accessibility
- Braille signage
- Closed-captioned TV
- Doorbell/phone notification
- Visual fire alarm
Need to know
- Housekeeping - on request

Arrivals + Departures

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking.

Check-in is from 3:00 PM - anytime
Check-out: noon
Minimum check-in age: 21

Special Check-in Details

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Payment types

Pet Policy

Service animals exempt from fees

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, Mastercard, Visa, and Union Pay.
Debit cards aren't accepted.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast.
This property affirms that it follows cleaning and disinfection practices of CleanStay (Hilton) guidelines.
The seasonal pool is open from May to October.
Pool access available from 9:00 AM to 10:00 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Extended parking fee: USD 25 per week

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

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5.0

out of 5

"Exceptional!"

See all 4 reviews

Room cleanliness 5.0

Service & staff 5.0

Room comfort 0.0

Hotel condition 5.0

This hotel is most popular for:

Recent guest reviews

Great hotel with friendly staff! Very clean and affordable

Friendly staff with an extra level of cleaning. Gym was open. Free airport shuttle

Super stay ! They have great snacks avail 24/7 full breakfast options from eggs sausage to yogurt to cereal comfy beds, great pool gym. It was wonderful

Guest reviews for Tru by Hilton Charlotte Airport Lake Pointe

Partner Couples

By a verified traveler on Mar 1, 2021

Family

By a verified traveler on Feb 19, 2021

Review comment Dexter T, Guest Relations Manager responded on Feb 19, 2021

Thank you for your 5 star review. We appreciate your kind words about our friendly team, clean environment, state of the art fitness facility, and prompt airport shuttle. Please visit us again soon.

Business Business

By Enid, from New York, NY on Oct 14, 2020

Review comment Dexter T, Guest Relations Manager responded on Oct 16, 2020

Thank you for your 5 star review. We are delighted that you had a super stay with us. We appreciate your kind words about our snack bar, hot breakfast, comfortable bedding package, and other amenities. Please visit us again soon.

Everyone

By a verified traveler on Sep 7, 2020

Review comment Dexter T, Guest Relations Manager responded on Sep 9, 2020

Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.

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Tru by Hilton Charlotte Airport Lake Pointe

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This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed

Room, 2 Queen Beds

Guest reviews for Tru by Hilton Charlotte Airport Lake Pointe

Tru by Hilton Charlotte Airport Lake Pointe

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

Please enter a check-out date

Please provide the ages of children below

Please enter your travel dates like this: M/d/yyyy