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Recent guest reviews

New, very clean, and the service I received from Michael Christian was over the top excellent! There was nothing about the property I didn’t like.

The hotel is recently renovated. Room was bright, colorful & very comfortable. The lobby was bright and actually attractive. People were relaxing in chairs and playing pool, etc. So refreshing to stay in a bright and attractive hotel after staying in too many dark and drab ones.

modern sleek design. very clean. friendly staff.

Every thing was quite nice except the housekeeping. My room was never cleaned or dirty towels changed. Poor cleaning schedule.

Loved the pool table in the lobby. Free breakfast was great. Decorated nice and felt very hip.

Fantastic stay!

Staff were friendly and cheerful. I was informed of complimentary breakfast.

Very friendly staff and clean.

Great property

Door stuck badly; room was small

This is a nice hotel, close to the airport. Would mostly recommend for an overnight stay. However, our room was right next to the lobby and it was quite noisy at night. I was able to get a few hours sleep by wearing earplugs all night, but it was definitely not as restful as I would have hoped.

I got stuck in Charlotte because of AA and spent five hours 'napping' here. It's a very clean comfortable hotel with great amenities that Sadly I didn't get to enjoy. But I did enjoy the wonderful friendly staff and my free shuttle back to the airport.

Tru is the brand new section of the hotel. Very clean nice and a great breakfast!

As an airport hotel this place struck out. I woke early for my 7:30 shuttle. A van with no apparent windows pulled up I went outside and the driver looked at me an pulled away. An airport hotel must be able to get guests to the airport on time. So if you need to make it to the airport timely avoid this hotel. Otherwise it would have been excellent.

Great Hotel! So Clean and easy to get in and out of! The staff was So Friendly! We enjoyed our stay!

Great hotel - great location.

Cascade Point Blvd Suite Charlotte NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located within 2 miles (3 km) of Charlotte Regional Farmers Market, Tru by Hilton Charlotte Airport Lake Pointe is within 3 miles (5 km) of York Road Community Park. This 108-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served on weekends from 6:30 AM to 9:30 AM. Quench your thirst with a drink at the bar/lounge.


Rooms

The 108 rooms are air-conditioned and have an array of amenities, including free local calls, ironing boards, and desks. 55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Housekeeping is available on request.


Property features

Built in 2020, the brand new Tru by Hilton Charlotte Airport Lake Pointe offers an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Tru by Hilton Charlotte Airport Lake Pointe

Everyone (12) Couples (6) Family (7)
5
Business Business

New, very clean, and the service I received from Michael Christian was over the top excellent! There was nothing about the property I didn’t like.

By on May 11, 2022

Review comment responded on May 12, 2022

Darrell, we appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our relaxing accommodations in addition to our devoted associates. We will surely share your compliments with Michael for a job well. Thank you for choosing us, and we hope to have a chance to host you again in the future. Drew Dunston General Manager

5
Everyone

The hotel is recently renovated. Room was bright, colorful & very comfortable. The lobby was bright and actually attractive. People were relaxing in chairs and playing pool, etc. So refreshing to stay in a bright and attractive hotel after staying in too many dark and drab ones.

By on Apr 7, 2022

Review comment responded on Apr 8, 2022

Leslie, we appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know how much you enjoyed our newly renovated, relaxing accommodations in addition to our welcoming lobby area. Thank you for the excellent rating, and we hope to have a chance to host you again in the future. Drew Dunston, General Manager

5
Family

modern sleek design. very clean. friendly staff.

By on Apr 2, 2022

Review comment responded on Apr 3, 2022

Jin, thank you for being a guest at Tru by Hilton Charlotte Airport Lake Pointe and for the perfect rating. We are thrilled to know you were pleased with our courteous associates and well-maintained property. It was a pleasure hosting you, and we look forward to your return visit. Drew Dunston, General Manager

5
Everyone

By on Jan 15, 2022

4
Everyone

Every thing was quite nice except the housekeeping. My room was never cleaned or dirty towels changed. Poor cleaning schedule.

By on Jan 13, 2022

Review comment responded on Jan 14, 2022

Kim, thank you for being a guest at Tru by Hilton Charlotte Airport Lake Pointe. We are glad to know you enjoyed your overall stay with us. However, we apologize for your disappointment with the changes in our housekeeping policy and the inconvenience it caused. This information is updated on our website, and we are sorry if this was not adequately communicated to you. Thank you again for your feedback, and we hope to see you again soon. Drew Dunston, General Manager

5
Family

Loved the pool table in the lobby. Free breakfast was great. Decorated nice and felt very hip.

By on Dec 30, 2021

Review comment responded on Dec 31, 2021

Dionne, thank you for choosing Tru by Hilton Charlotte Airport Lake Pointe and for the perfect rating. We are glad to know you were pleased with our well-maintained property and liked our thoughtful amenities. We also appreciate you mentioning our complimentary breakfast. It was a pleasure to host you, and we look forward to your return visit. Drew Dunston, General Manager

5
Everyone

Fantastic stay!

By on Dec 14, 2021

Review comment responded on Dec 14, 2021

Robin, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Tru by Hilton Charlotte Airport Lake Pointe; we hope to see you again soon. Drew Dunston, General Manager

5
Family

Staff were friendly and cheerful. I was informed of complimentary breakfast.

By on Dec 6, 2021

Review comment responded on Dec 6, 2021

Abayomi, thank you for taking the time to share the details of your stay at Tru by Hilton Charlotte Airport Lake Pointe. We enjoyed reading your generous comments about our associates, and we will be sure to share this review with our whole team. It was our pleasure hosting your visit, and we look forward to having you as our guest again! Drew Dunston General Manager

5
Everyone

By on Nov 8, 2021

5
Everyone

Very friendly staff and clean.

By on Oct 5, 2021

Review comment responded on Oct 6, 2021

Christopher, thank you for taking the time to share the details of your stay at Tru by Hilton Charlotte Airport Lake Pointe. We enjoyed reading your generous comments about our associates, and we will be sure to share this review with our whole team. It was our pleasure hosting your visit, and we look forward to having you as our guest again! Drew Dunston, General Manager

Tru by Hilton Charlotte Airport Lake Pointe

2227 Cascade Point Blvd Suite, Charlotte, NC 28208
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