It seems they are short staffed so some of the staff seem stressed and were a bit snippy.
Very nice hotel. Clean & quiet. Loved the kitchen although when we arrived every dish was in the dishwasher running? Maybe they ran out of time. 2 Double beds and a pull out sofa in another room. The pool was nice and the kids enjoyed it. Easy to get to dining nearby. Einstein bagels right next door as well as gas stations. We didn’t get to partake in breakfast it said 6am when I booked but when I checked in they told me it was at 7. All in all it was a pleasant stay.
Great location, amenities and offerings in best operation during Covid. Awesome friendly staff and very clean.
Location was great, but limited towels. Had to request new towels, toilet paper, paper towels, etc. everyday.
Nice hotel, perfect location. Will definitely use again
Size of the room was nice. Staff was friendly. We had a very late check in 2am because of a long road trip & the front desk person called to check on us.
Location. Safety. Well kept grounds. Nice area to stay in.
This is a very clean and comfortable hotel. The breakfast was really good too. We would definitely stay again if we were in the area.
We loved everything about our stay. Location was close to everything. Staff was wonderful. Room was beautiful. Free washers and dryer...
It's great compare with price. Near from highway, so it's easy to go anywhere
This was an excellent choice! The hotel is very clean and breakfast was wonderful. I plan to visit this hotel again when Im in the Charlotte, NC area.
Perfect
Nice Rooms and amenities, free breakfast and free drinks during social afternoons Tuesdays to Thursdays.
This place was absolutely FANTASTIC! I'm something of a world traveler, so I've come to expect the worst when I stay at hotels but this place was like renting an apartment for the weekend! The beds were very comfortable, with soft sheets and real comforters, not the sham ones I've come to expect. The kitchen/dining/living area was wonderfully set up, with a full size fridge, dishwasher, and a two burner stove. There was a dining table, a couch, and an armchair for however you wanted to sit. We had the two bedroom, and only mine (the one with the queen bed) had a desk, but that was fine. We loved that you could actually close off both bedroom areas at night. The staff were wonderful and so helpful when we were ready to venture out. The complimentary breakfast in the morning was tasty, as well. Last, but not least, this is a PHENOMENAL location for a hotel. It's surrounded by shopping centers, restaurants, whatever you need. There's even a CVS in short walking distance should you need to pick up anything you forgot. I highly recommend this hotel!
Located in Ballantyne, Staybridge Suites Charlotte Ballantyne, an IHG Hotel is within a 10-minute drive of popular attractions such as Carolina Place and CSA OrthoCarolina Sportsplex. This 3-star hotel has 118 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:00 AM. For a nice break, mingle with other guests at the free manager's reception.
All 118 soundproofed accommodations feature kitchens and space to spread out with dining areas and sitting areas. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.
At Staybridge Suites Charlotte Ballantyne, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
It seems they are short staffed so some of the staff seem stressed and were a bit snippy.
Very nice hotel. Clean & quiet. Loved the kitchen although when we arrived every dish was in the dishwasher running? Maybe they ran out of time. 2 Double beds and a pull out sofa in another room. The pool was nice and the kids enjoyed it. Easy to get to dining nearby. Einstein bagels right next door as well as gas stations. We didn’t get to partake in breakfast it said 6am when I booked but when I checked in they told me it was at 7. All in all it was a pleasant stay.
Thank you for staying with us on your recent travels to Charlotte. Per our IHG clean promise all dishes are sanitized /cleaned and left in the dishwasher upon your arrival. Thank you for your feedback and choosing the Staybridge Suites Charlotte Ballantyne. Best Regards, Nicole Clyburn General Manager
Thank you for your 5 STAR rating & we hope to host you during your future travels to Charlotte. Best Regards, Nicole Clyburn General Manager
Thank you for your rating & we hope to host you during your future travels to Charlotte. Best Regards, Nicole Clyburn General Manager
Thank you for your five star review!
Great location, amenities and offerings in best operation during Covid. Awesome friendly staff and very clean.
Thank you for your 5 star review & we hope to continue to host you during your future travels to Charlotte.
Location was great, but limited towels. Had to request new towels, toilet paper, paper towels, etc. everyday.
Thank you for providing your feedback, we apologize that your expectations were not met. We hope you will give us a chance to meet these expectations again in the future. Thank you for choosing the Staybridge Charlotte Ballantyne.
Nice hotel, perfect location. Will definitely use again
Thank you for your kind comments and we hope your return again soon.
Size of the room was nice. Staff was friendly. We had a very late check in 2am because of a long road trip & the front desk person called to check on us.
Thank you for taking the time to provide your feedback. We appreciate all your positive comments. We hope to see you again the next time you are in Charlotte. Staybridge Management Team
Location. Safety. Well kept grounds. Nice area to stay in.
Thank you for your kind comments and we hope to host you in the future.
My apologies & I welcome you back to the hotel to provide you with the remarkable service on which IHG has built its reputation.