great ,, feels like home ,sleep at at home cook Wash dishes etc very convenience... thanks
Room was outdated, smelled and the area was just not pleasant
I loved my stay! The staff was extremely friendly and did all they could to make my stay comfortable and pleasant. My room was clean, contemporarily styled and well-maintained. I would highly recommend and will definitely be back!
Room smelled like cigarettes. Had hair on the table, some kind of brown substance dried on the chair, etc. I get that this is no frills, but that doesn't have to mean gross...we ended up leaving for a La Quinta in across the street.
No airport shuttle service, which was advertised. Cost of two taxi fares same as hotel room! One bed had been unmade and Kleenex tissues were under the covers. Breakfast area was dirty; used dishes left with no place to put them internet did not work; could not connect, even with hotel mgs assistance
Water system was being repaired and without water from 10am -2pm. Dishes left in Tupperware bin on ground outside of door.
It was the worst hotel I've ever stayed in... I had to get my room changed after 2 minutes of being in the room. I always pull the sheets back. There was food crumbs hair and dirt all in the sheets, they weren't even changed and the first room had a smell to it. Never will I ever stay in this extended stay location!!!!
Staff was friendly and helpful room was clean AC was great
LOVE THIS HOTEL ALWAYS A HOME FEEL I’ll refer anyone to this location close to the highway staff is always nice
My daughter got there at 1AM and said sorry over booked. No other hotels had rooms . slept in the airport. Refund my money plus $89 in cabs.
When i checked in they gave me a key for room.I went there and i could not open the door.I went back and told them.They gave me key for another room.What i found there was the fridge was broken and there was water under the fridge.So i asked for another room.But there i found out my pillows are without cases.No soap in the restroom.And the room smells bad.This place is a joke.
Extended Stay America Suites Charlotte Airport places you within 2 miles (3 km) of popular sights like Billy Graham Library and United States Citizenship and Immigration Services office. This 137-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 137 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Renovated in 2019, Extended Stay America Suites Charlotte Airport offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a picnic area.
great ,, feels like home ,sleep at at home cook Wash dishes etc very convenience... thanks
Room was outdated, smelled and the area was just not pleasant
Carl, thank you for posting a review of your stay. Our team is committed to providing clean, comfortable suites for our guests, and we apologize this was not the case during your visit. Please know your comments have been shared with our housekeeping staff to ensure a review of our processes. Additionally, we have taken note of your feedback regarding the need to update and renovate. Thank you again for taking the time to share your observations, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
I loved my stay! The staff was extremely friendly and did all they could to make my stay comfortable and pleasant. My room was clean, contemporarily styled and well-maintained. I would highly recommend and will definitely be back!
Stephanie, thank you for the excellent review of Extended Stay America. We are thrilled to know you were impressed with the service you received from our superb associates and that you loved your well-appointed room. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Room smelled like cigarettes. Had hair on the table, some kind of brown substance dried on the chair, etc. I get that this is no frills, but that doesn't have to mean gross...we ended up leaving for a La Quinta in across the street.
Thank you for your review. We apologize for the issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Your comments will also help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
No airport shuttle service, which was advertised. Cost of two taxi fares same as hotel room! One bed had been unmade and Kleenex tissues were under the covers. Breakfast area was dirty; used dishes left with no place to put them internet did not work; could not connect, even with hotel mgs assistance
Thank you for being our guest. We are sorry you were unable to take advantage of our complimentary shuttle service and regret the inconvenience you had due to the internet. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. We also apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Eric, thank you for the excellent feedback about your stay at Extended Stay America. We are glad to know you had a great time with us and that you were impressed with our apartment-style room. It was a pleasure hosting you, and we cannot wait for your next visit. Sincerely, Hotel Management