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Comfort Suites University - Research Park

2.5 out of 5.0

Recent guest reviews

It was a nice stay. I was in town for a 2 day training class. I was able to get a late checkout without a hassle. The tub was a nice surprise. I wished it would have been a bit more clean but it wasn't "nasty" by any means. The bed was comfy and the room was quiet. The breakfast was sufficient and the hotel in general was well maintained. If you are looking for glitz and glamour, this is not the hotel for you. If you are looking for functional and appropriate for a good night's sleep, you have found the best place for it. I would stay again.

My family and I chose Comfort Suites due to how many of us there were (three children and three adults). We needed a place to stay overnight while visiting the city, somewhere that we’d be comfortable and it wouldn’t be too expensive. The reviews for this hotel, price, and it’s proximity to the city, were great! Ms. Bina, the front desk manager, allowed us to check in early on Saturday (03/10/18) and was very nice. Our room had two queen-sized beds and a sofa bed, which would’ve been plenty for us. We needed extra soap and a toothbrush, and the hotel was quick to oblige. The problem arose when it was time for bed. We had two to a bed. When it came time to pull out the sofa bed, we found that it was full of various bits of debris, and the linen that we had asked for was not on the bed, but in a drawer. The sofa bed had not been attended to for some time. To be short, it was filthy. We called the front desk about it (it was around 8-9pm),and my mother-in-law requested that something be done to rectify this issue, and we were told that there was nothing that they could do because they didn’t have any housekeeping staff available to clean and make the bed. The front desk told her that since we booked with a third-party (Orbitz), that maybe they could discount our stay, which we disagreed with-but what can you do? I gave this hotel three stars still because the room, besides the sofa bed, appeared clean. The beds were comfy, and the hot breakfast was palatable.

Location, breakfast, bed comfort and staff all good. Overall room layout decent. Heard showers &/ or water at 1:30/2:00 am. & random ppl talking in hall. A/C fan helped somewhat to drown noise (I rater room comfort as OK bc of this). NOTE I am an avg sleeper, not light but not super deep. College daughter had no issues sleeping.

This was the best hotel experience I have ever had, the staff was wonderful (they even opened the pool for me!), the room was very clean and well stocked and the breakfast was wonderful. The front desk staff went out of their way to make sure I was accommodated and which I very much appreciated. Great hotel and will definitely return.

This hotel staff could not have been more friendly, more accommodating, more kind and helpful. I would highly recommend staying they were FABULOUS. The pool was closed for the season and it was unusually hot in Charlotte, they kindly opened the pool for me to enjoy! It was clean and they even called my room to let me know it was open and ready for me! The breakfast was wonderful, the woman that prepared and kept watch on the service was extremely attentive and friendly. The room staff did a wonderful job, my room was clean and well stocked. I just cannot say enough nice things, I WILL be there again. Thank you staff!!

Overall my stay was very good. We had no problem checking in and the room was just right, not to hot and not to cold, we did not have to change the temperature. The breakfast was good and I appreciated that coffee was available even after breakfast.

There were serious maintenance issues with my room which I had to report multiple times before they would respond. The staff moved me to a different room which smelled of sewage. Had to request yet another room, which was given despite my being just told they were fully booked, even though the empty parking lot arguing otherwise.

The hotel was nice, clean and had a decent breakfast each morning.

Nice stay. Good breakfast. Would recommend to others.

Enjoyed the stay. Will be glad when all the construction around the hotel is finished.

Nice hotel. Super small gym. Didn't speak to much staff. Clean and comfy room. Loved the lights on top of roof!

good hotel for money saver and very close for my bussineed. I'll be back again thank you,

I was really happy with the hotel. My room was nice and clean. The bed was very comfortable and the bathroom was spotless. I had a good night sleep and breakfast was very good. The hotel staff was off for Thanksgiving, but it didn't matter. We were still able to get clean towels. I had a great time and was able to visit my family with no problems. We were only about 5 minutes from my brother's house.

Hotel was clean, comfortable and just right for our one night stay while attending a concert at the PNC Music Pavilion. Free breakfast was good. Some hot dishes such as scrambled eggs, bacon etc. Staff was pleasant. Would stay here again.

Nice, comfortable and quiet only spent about 5 hrs a night here due to work.

Very clean. Very comfortable beds. Large room with small refrigerator, mini coffee / tea maker, wardrobe for hanging clothes, desk, multiple easy-to-reach electric outlets for charging our electronics. Easy Wi-Fi access. Breakfast included freshly made waffles, cold cereal, scrambled & hard boiled egss, toast, muffins, fresh bananas, yogurt. Plenty of restaurants nearby . Outdoor pool was clean & nice to have, though the view of the parking lot & huge power station wasn't attractive. Overall, this hotel was a great value for our family.

I needed a place to stay for a couple of months while in transition in my move. Comfort Suites was a great place to do that-- it was clean, friendly and a great place to stay!

We found this hotel to be very clean, nice and modern. The staff was friendly and the breakfast was very nice. Would definitely go back

My husband and I stayed here for one night for a concert in Charlotte. The room was more than I expected, the bed was comfortable, the shampoo & conditioner were in squeeze bottles (I have a thing about that...you can't get the wash out of the bottle if it's not the squeeze kind!). I would stay here again without a doubt.

The staff was friendly and we enjoyed out stay. The amenities were great. We did find a bug but it was only one. Everything else was clean.

7735 University City Blvd Charlotte NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located in University Place, Comfort Suites University - Research Park is within 2 miles (3 km) of sights such as University of North Carolina at Charlotte and Shoppes at University Place. This 120-room hotel welcomes guests with conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi. It's also near UNC Charlotte Botanical Gardens and Reedy Creek Nature Center and Preserve.


Dining

Start your day off right with a free buffet breakfast.


Rooms

All of Comfort Suites University - Research Park's 120 rooms are air-conditioned and have an array of amenities, including sofa beds, microwaves, and refrigerators. Guests can expect to find cable TV and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include coffee makers, free local calls, and ironing boards.


Property features

Comfort Suites University - Research Park features a 24-hour fitness center, free WiFi in public areas, and 3 meeting rooms. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Handicap Accessible Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Jetted Tub

King 1 | Sleeps 2

Guest reviews for Comfort Suites University - Research Park

Everyone (8) Business (4) Couples (1) Family (6) Friends (1)
5
Business Travelers

It was a nice stay. I was in town for a 2 day training class. I was able to get a late checkout without a hassle. The tub was a nice surprise. I wished it would have been a bit more clean but it wasn't "nasty" by any means. The bed was comfy and the room was quiet. The breakfast was sufficient and the hotel in general was well maintained. If you are looking for glitz and glamour, this is not the hotel for you. If you are looking for functional and appropriate for a good night's sleep, you have found the best place for it. I would stay again.

By on Mar 22, 2018

Review comment responded on Apr 16, 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

3

nice stay, but...

Everyone

My family and I chose Comfort Suites due to how many of us there were (three children and three adults). We needed a place to stay overnight while visiting the city, somewhere that we’d be comfortable and it wouldn’t be too expensive. The reviews for this hotel, price, and it’s proximity to the city, were great! Ms. Bina, the front desk manager, allowed us to check in early on Saturday (03/10/18) and was very nice. Our room had two queen-sized beds and a sofa bed, which would’ve been plenty for us. We needed extra soap and a toothbrush, and the hotel was quick to oblige. The problem arose when it was time for bed. We had two to a bed. When it came time to pull out the sofa bed, we found that it was full of various bits of debris, and the linen that we had asked for was not on the bed, but in a drawer. The sofa bed had not been attended to for some time. To be short, it was filthy. We called the front desk about it (it was around 8-9pm),and my mother-in-law requested that something be done to rectify this issue, and we were told that there was nothing that they could do because they didn’t have any housekeeping staff available to clean and make the bed. The front desk told her that since we booked with a third-party (Orbitz), that maybe they could discount our stay, which we disagreed with-but what can you do? I gave this hotel three stars still because the room, besides the sofa bed, appeared clean. The beds were comfy, and the hot breakfast was palatable.

By , from Atlanta, GA on Mar 13, 2018

4

good location between airport and uncc.

Everyone

Location, breakfast, bed comfort and staff all good. Overall room layout decent. Heard showers &/ or water at 1:30/2:00 am. & random ppl talking in hall. A/C fan helped somewhat to drown noise (I rater room comfort as OK bc of this). NOTE I am an avg sleeper, not light but not super deep. College daughter had no issues sleeping.

By , from Charlotte on Feb 19, 2018

Review comment responded on Mar 18, 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5

the best staff and experience

Everyone

This was the best hotel experience I have ever had, the staff was wonderful (they even opened the pool for me!), the room was very clean and well stocked and the breakfast was wonderful. The front desk staff went out of their way to make sure I was accommodated and which I very much appreciated. Great hotel and will definitely return.

By , from Ohio on Sep 22, 2017

Review comment responded on Oct 20, 2017

Thank you for taking the time to complete a review for our hotel. We are pleased to hear that you enjoyed your stay and hope that we can host you for many years to come.

5

the best experience!

Everyone

This hotel staff could not have been more friendly, more accommodating, more kind and helpful. I would highly recommend staying they were FABULOUS. The pool was closed for the season and it was unusually hot in Charlotte, they kindly opened the pool for me to enjoy! It was clean and they even called my room to let me know it was open and ready for me! The breakfast was wonderful, the woman that prepared and kept watch on the service was extremely attentive and friendly. The room staff did a wonderful job, my room was clean and well stocked. I just cannot say enough nice things, I WILL be there again. Thank you staff!!

By , from Toledo OH on Sep 21, 2017

Review comment responded on Oct 20, 2017

Thank you for taking the time to complete a review for our hotel. We are delighted to hear that you enjoyed your stay at our property and we hope to have the opportunity of hosting you again sometime soon.

5

location good

Families

Overall my stay was very good. We had no problem checking in and the room was just right, not to hot and not to cold, we did not have to change the temperature. The breakfast was good and I appreciated that coffee was available even after breakfast.

By , from Nassau on Mar 15, 2017

2
Everyone

There were serious maintenance issues with my room which I had to report multiple times before they would respond. The staff moved me to a different room which smelled of sewage. Had to request yet another room, which was given despite my being just told they were fully booked, even though the empty parking lot arguing otherwise.

By on Oct 13, 2016

Review comment responded on Oct 17, 2016

Thank you for taking the time to complete a review for our hotel. On behalf of our entire team I would like to apologize for failing to exceed your expectations. We will review your comments with our staff and will use them toward continued improvement at our property. We hope that you will give us another chance in the future so that we may personally show those improvement to you

4

difficult to see entrance on first visit.

Everyone

The hotel was nice, clean and had a decent breakfast each morning.

By on Sep 5, 2016

Review comment responded on Sep 7, 2016

Thank you for taking the time to complete a review for our hotel. We are happy to hear that you enjoyed your stay and hope to see you again the next time that your travels bring you to the Charlotte area.

4
Everyone

Nice stay. Good breakfast. Would recommend to others.

By on Aug 9, 2016

Review comment responded on Jan 1, 1970

Thank you for taking the time to complete a review for our hotel. We are happy to hear that you enjoyed your stay and hope to see you again in the near future.

4

business

Everyone

Enjoyed the stay. Will be glad when all the construction around the hotel is finished.

By , from Georgia on Mar 21, 2016

Review comment responded on Mar 23, 2016

Thank you for taking the time to complete a review for our hotel. We are happy to hear that you enjoyed your time with us and hope to see you again soon.