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Recent guest reviews

Bathroom not adequately cleaned, broken hair dryer

clean and well lit.

Tremendous hotel and stay! They had me at the complimentary happy hour drinks. But the burgers for dinner and amazing breakfast took things off the charts. Kids loved the pool and grand open spaces. Great stay, we will be back!

Easily accessible

very untidy in common areas, spills , crumbs, smelly too

The folks who work at this hotel are friendly. The dress code is casual, it was a little confusing as I didn’t expect that. I liked the layout of the hotel as all the floors are open with no walls and you can see every floor and the shuttle service to the airport. Extra linens and blankets are available at the front desk. The guest who stayed in the room before my reservation had set the alarm clock for 3:14 AM, which was a rude awakening. Overall I would stay here again.

Lobby was nice looking. Decor and fixtures updated. Front desk staff accommodating when asked. Check in went well. Property is too remote. No activites or restaurant in walking distance.

location

no towels. half of roll of toilet paper and very nosy well never stay here agai

I thought it was great, orbitz booked me under my middle name, instead of my last name, but Embassy was able to locate it get everything straight.

Everything was good!!!! Even during COVID , the property was close to airport, 10 minutes from downtown.

The best hotel in Charlotte!!! I just the pool was open

Our room was not thoroughly clean, there was hair on the floor in our bathroom and on our bed. The hotel rooms need to be updated as well.

None of the vending machines were working. Ice machines were broken. The room was too warm even though the air was set very low. It needs some TLC throughout.

Along with the price of my hotel stay I paid extra for breakfast which was not included as the restaurant & bar were closed due to COVID which was understandable but I was told because I prepaid through Orbitz that there was nothing I could do about it. This makes me rethink prepaying through Orbitz. Also due to COVID no one was cleaning the room daily which was understandable but frustrating as we didn't have a shower curtain the first night & didn't get one until the next morning. Our trash was filling up & I had to ask front desk to get someone to take it out. We were told to leave dirty towels outside of the door but no one returned fresh towels until we asked for them the next day. Fresh coffee & hot water was supposed to be made in the lobby but was only able to get it one time & after that there wasn't anymore more. Coffee machine in the room water leaking all over the sink but someone brought us a new one once we called the front desk. We found 2 empties alcohol containers underneath the bed within three days of our stay. I expected top of the line with Embassy Suites and I didn't get that. I am a Hilton honors member and they refused to give me my points because I booked with Orbitz. It was just frustrating. The hotel lobby area was really nice but I wouldn't stay there again especially for the price of the stay. I expected so much better. My family and I were better off staying at the courtyard for a chaeper price and we probably would have had the same service.

Great experience. I will come back stay. Proximity to airport is a plus.

I liked the breakfast that was included daily however they didn't know how to cook a basic omelet. They also seemed to run out of things in the restaurant. The staff was friendly howver one night the tv wasnt working and no one ever came to repair it even though we were told someone would check on it. Convenient location however not sure if I'd stay again.

S Tryon St Charlotte NC

Hotel highlights

  • Free on-the-go breakfast
  • Free parking
  • Onsite dining
  • Free airport shuttle

Billy Graham Library is within 2 miles (3 km) of Embassy Suites Hotel Charlotte while other popular attractions such as Renaissance Park are within 3 miles (5 km). This 274-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a free airport shuttle.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

All 274 accommodations afford space to spread out with a separate bedroom and living rooms. 42-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. MP3 docks, sofa beds, and microwaves are other standard amenities.


Property features

At Embassy Suites Hotel Charlotte, guests enjoy features like an indoor pool, a gym, and WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Non Smoking (Conference)

1 King Bed | Sleeps 4

Suite, Accessible, Bathtub

1 King Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking (Parlor)

1 King Bed | Sleeps 4

Premium Suite, 1 King Bed, Non Smoking (Conference)

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites Hotel Charlotte

Everyone (14) Couples (2) Family (20)
4
Family

Bathroom not adequately cleaned, broken hair dryer

By on Dec 23, 2021

Review comment responded on Dec 27, 2021

Thanks so much for your comments and please except our apologies. We will be sure to follow up with the team. We hope to see you again soon.

5
Family

clean and well lit.

By on Nov 20, 2021

Review comment responded on Nov 22, 2021

Thanks so much for you comments. We appreciate you staying with us and hope to see you return soon!

5
Family Family with small children

Tremendous hotel and stay! They had me at the complimentary happy hour drinks. But the burgers for dinner and amazing breakfast took things off the charts. Kids loved the pool and grand open spaces. Great stay, we will be back!

By on Nov 15, 2021

Review comment responded on Nov 15, 2021

Thank you for the excellent feedback regarding your recent stay! We look forward to welcoming you back soon.

5
Family

Easily accessible

By on Nov 2, 2021

Review comment responded on Nov 5, 2021

Thanks so much for choosing our hotel. We hope to see you again soon!

5
Family

very untidy in common areas, spills , crumbs, smelly too

By on Aug 23, 2021

Review comment responded on Aug 23, 2021

Thanks very much for your comments. Please accept our apologies for this issues you encountered during your stay. We will be sure to address this with the team. We hope to see you again in the future.

4
Family

The folks who work at this hotel are friendly. The dress code is casual, it was a little confusing as I didn’t expect that. I liked the layout of the hotel as all the floors are open with no walls and you can see every floor and the shuttle service to the airport. Extra linens and blankets are available at the front desk. The guest who stayed in the room before my reservation had set the alarm clock for 3:14 AM, which was a rude awakening. Overall I would stay here again.

By on Aug 23, 2021

Review comment responded on Aug 23, 2021

Thanks so much for staying with us. We hope to see you back soon!

5
Everyone

By on Jul 31, 2021

3
Family

Lobby was nice looking. Decor and fixtures updated. Front desk staff accommodating when asked. Check in went well. Property is too remote. No activites or restaurant in walking distance.

By on May 31, 2021

Review comment responded on Jun 3, 2021

Thanks so much for choosing our hotel. We hope to see you back again.

5
Everyone

location

By on May 19, 2021

Review comment responded on May 20, 2021

Thanks very much for choosing our hotel

5
Everyone

By on Apr 11, 2021

Review comment responded on Apr 22, 2021

Thank you for choosing our hotel!

Embassy Suites Hotel Charlotte

4800 S Tryon St, Charlotte, NC 28217
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