Skip to main content
Beginning of main content

Embassy Suites Hotel Charlotte

3.5 out of 5.0

Recent guest reviews

everything was wonderful and the staff was very helpful.

The air conditioning in my room was horrible all night.

I had an emergency at work and could not travel. I called to cancel my trip, understanding the cancellation policy and was placed on hold for over an hour, after being on hold for that amount of time, I did not have anymore time and hung up. I was subsequently charged, not only the cost of the room, which I understood, but an additional $50 for not showing up. If you can’t talk to someone and are on hold about the situation, how can you notify someone.

The staff went above and beyond to make sure we were able benefit from the whole trip. They asdisted us with transportation also ensured safe night life experience. The place was great and the staff is amazing!

Plenty of parking, convenient to Carolina Medical Center, comfortable room & beds, good breakfast and restaurant.

Awesome!!! everyone is is very nice . The rooms are great nice and clean . Breakfast was delicious

The hotel is pretty nice and the location is in a good area to go everywhere. Plenty of parking. Customer reception is pretty good and the staff is really nice.

Intermediate stop on way to HHI. Hotel is convenient to I77 and we enjoy amenities of Embassy Suites.

Check in went smooth, friendly staff, problems began when we went into the rooms. We booked 3 rooms for family for one night. My youngest son graduated hs & wanted to go to Carowinds. The rooms appeared clean except for the one my daughter was in with the children, kfc bucket and trash , water in glasses provided by hotel. We were on the 8th floor & you would think it would be quiet, wrong, trains come through this area frequently, apparently the tracks are close because it sounds like you’re going through a car wash & the blower is drying you’re vehicle it’s that loud. The “restaurant “ has a sanitary rating of 96.5! A few other issues, but, the staff were helpful. However, I will never stay in the hotel again & I would never recommend it. When my husband complained the next morning the front desk told him he needed to contact orbitz for any refunds because the room was booked through them, I have no clue if this is correct or not... not happy with most of this stay.

Stayed here for its central location. The hotel was clean, bright and the staff was very helpful and friendly. Breakfasts were very good and the bar and food at the bar was excellent. Met the assistant GM and he was a most hospitable host. If I'm ever staying in Charlotte again I'll be staying here.

Overall good experience. The room is very nicely decorated.

The bed had a significant amount of hair in the bed when I got in it. I provided pictures and they said they would send housekeeping up to change the bedding. We were excited for the hot tub and turns out it doesn’t exist as advertised or pictured. Very disappointing overall. The only positive was the friendly staff.

This was a quick in and out for an overnight prior to early morning flight. Everything was as I expected it to be with NO surprises.

Very nice and affordable. Family friendly hotel. Close to the Airport and Downtown. We had two families stay for trip to see the Hornets play. Queen suites wee perfect for a family of four and family of five (2 rooms total). Also had one person fly in on Wednesday and another fly out on Thursday. Very convenient to the Charlotte Airport. We used the hotel shuttle and light rail system to go back and forth to the basketball game.

My 87 year old mother and I like to stay at Embassy Suites while traveling. The waterfalls, streams and plantings make for a lovely experience. This location has remodeled and everything is stark. Not inviting at all. No plants, no ambiance. Still a good place to stay but no where near as nice.

My biggest gripe about the hotel is that it was being remodeled and had we have known we would have stayed at the Ayrsley location. Another was that the fire exit went off, which caused my family to trek down the stairs from the 7th floor, only to end up being a false alarm. I understand that the system works but an intercom would have saved my 5 month pregnant wife from having to make the trip back up 3 flights of stairs since the elevators were also inoperable.

Entire hotel was under construction. Should not have been open. Hotel was still charging premium rate.

This will be a great hotel once their renovation is complete. Right now, it is a mess. Our toilet backed up, the internet was slow, the TV lost it's signal. They have major construction going on between 9am and 5pm. This means a cement sander in the atrium...not just a couple of hammers and nails. The staff is fantastic and they are trying to be accommodating, e.g., a FREE full breakfast, FREE 2 hour Happy Hour each night. But it was impossible to work in the room with all the mid-day noise. There was NOTHING on the Orbitz site stating that the hotel was under construction. I selected Embassy Suites because they are usually fantastic.

4800 S Tryon St Charlotte NC

Hotel highlights

  • Free cooked-to-order breakfast
  • Free parking
  • Onsite dining
  • Free airport shuttle

Embassy Suites Hotel Charlotte places you within 2 miles (3 km) of Billy Graham Library and Charlotte Regional Farmers Market. This 3.5-star hotel has 274 rooms and welcomes guests with free breakfast, an indoor pool, and free self parking.


Dining

Free cooked-to-order breakfast is included with your stay. Enjoy a bite to eat at the onsite restaurant, mingle with other guests at the free daily manager's reception, or savor a meal from the comfort of your room with room service.


Rooms

A 42-inch LCD TV comes with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport down comforters and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an MP3 dock, a sofa bed, and a living room.


Property features

At Embassy Suites Hotel Charlotte, guests enjoy features like an indoor pool, a fitness center, and WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

King, Premium Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

King, Premium Suite, 1 King Bed, Non Smoking, Corner

King 1 | Sleeps 4

Premium Suite, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 4

Suite, Accessible, Non Smoking (Roll-in Shower)

King 1 | Sleeps 4

Guest reviews for Embassy Suites Hotel Charlotte

Everyone (15) Couples (22) Business (10) Family (25) Friends (6) Other (5)
5
Families Families

everything was wonderful and the staff was very helpful.

By on Aug 18, 2019

Review comment responded on Aug 20, 2019

Thanks so much for your rating!

3
Business Business Travelers

The air conditioning in my room was horrible all night.

By on Aug 12, 2019

Review comment responded on Aug 13, 2019

Thanks very much for your comments. Please accept our apologies on the air conditioning. We had a chiller malfunction that needed repair. We hope you will give us another opportunity. All the best

5
Everyone

By on Jun 26, 2019

Review comment responded on Jun 27, 2019

Thanks for your rating!

1
Families Family with small children Families

I had an emergency at work and could not travel. I called to cancel my trip, understanding the cancellation policy and was placed on hold for over an hour, after being on hold for that amount of time, I did not have anymore time and hung up. I was subsequently charged, not only the cost of the room, which I understood, but an additional $50 for not showing up. If you can’t talk to someone and are on hold about the situation, how can you notify someone.

By , from Atlanta on Jun 24, 2019

Review comment responded on Jun 26, 2019

Thanks very much for your comments. Please accept my apologies for the lack of service you received over the phone. This should have been a simple fix. I hope the additional $50 was just a credit hold and that has been returned.

5
Families

The staff went above and beyond to make sure we were able benefit from the whole trip. They asdisted us with transportation also ensured safe night life experience. The place was great and the staff is amazing!

By on Mar 26, 2019

Review comment responded on Apr 23, 2019

Thanks so much for the great review!!

5
Families Business Business Travelers

Plenty of parking, convenient to Carolina Medical Center, comfortable room & beds, good breakfast and restaurant.

By on Mar 18, 2019

Review comment responded on Apr 23, 2019

Thanks so much for your comments. We appreciate you choosing our hotel and hope to have you back soon!

5
Everyone

Awesome!!! everyone is is very nice . The rooms are great nice and clean . Breakfast was delicious

By on Jan 28, 2019

5
Everyone

The hotel is pretty nice and the location is in a good area to go everywhere. Plenty of parking. Customer reception is pretty good and the staff is really nice.

By , from Va on Oct 21, 2018

4
Everyone

By on Sep 30, 2018

4
Everyone

Intermediate stop on way to HHI. Hotel is convenient to I77 and we enjoy amenities of Embassy Suites.

By on Jul 14, 2018

Embassy Suites Hotel Charlotte

4800 S Tryon St, Charlotte, NC 28217
url importing https://www.orbitz.com/Charlotte-Hotels-Embassy-Suites-Hotel-Charlotte.h21398-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.