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Recent guest reviews

I was completely lied to about the gym. I train everyday and I only picked this hotel for its gym. The majority of what the hotel advertises in their gym is non functional or not there. I got scammed.

We love the hotel and our suite was immaculate and very comfortable. Our king size bed was very comfortable, we both slept well. Walking distance to the mall and restaurants.

The property itself was fine. Polite staff, clean. There was a very very very loud party in the room right behind the wall behind my bed. Loud enough and enough bass to shake my bed and my floor. Screaming, jumping off furniture. Weed smoke coming under my door. This went from approx 8:30-12:30. I called the front desk twice. Nothing was done. They needed to call the police. I need a refund.

Receptionist greeting was so nice.

Stayed for 5 nights. Very homey and convenient with separate bedroom.

Beautiful and clean spaces! Helpful staff.

Great property

The staff were terrific. The hotel was a little more basic than we expected. It has a great location that is centrally located within the city.

Room door not functioning with swipe of keycard. Maintenance had to come pull on door and turn handle in opposite direction in order to gain access to room. Sofa bed mattress was stained. Front desk staff was unwilling to replace the stained mattress or provide another accommodation. This property needs to retrain the entire staff on proper hospitality industry standards from housekeeping to front desk service.

Ants in the bedroom and kitchenette, musty smell in the hallways. Staff was super nice, coffee in the lobby was decent.

I liked the 2 bedroom layout with a kitchen. I didn't like the condition of the rear elevator. Covid is going on and there is NO AIR circulating on the elevator! And the elevator was dirty 😒 .

I went on a Guys Trip with my Dad and Nephews. We were greeted by two African-American gentleman who were nice and attentive. One of them heard my "accent" and knew I was from Washington D.C, which sparked a fun exchange. I called the property a few days before my arrival to confirm that room service was available upon request, and I was to let the rep who checked me in know that I wanted my room cleaned. I followed those instructions and to my dismay. my room was not cleaned the second day. When I called the front desk attendant she informed me that there is a 24 hour notice to get a room service. I let her know that I had asked for both days of services and she was able to confirm it in my notes. She said that she would get someone to clean my room. When I came back from a very long outing, the room still was not cleaned so I called again. The same lady said " I am reaching out to my Executive Housekeeper so that it can be taken care of." Something in me told me that nothing was going to happen and I was right. I know that a host of businesses are low staffed or purposely not hiring for various reasons, however, being led on like that put a bad taste in my mouth. I stay at hotels because I like to come back to a serviced room, and if this is going to be best practices going forward, I will opt to stay at an Air B&B next time. I am am avid fan of the Hilton brand and have stayed many times, however, I left very displeased.

Very friendly and helpful staff. Confusing layout; needs better signage.

The suite was the perfect size for my family of 4, and the beds were comfortable. Perhaps the hotel was understaffed, which is a nationwide problem across industries, BUT basic service is still expected. The room and hallways were dingy and ant-infested. Sticky kitchenette floor and countertop that I cleaned myself. Either no coffee or no coffee cups. No towels at the pool, and slow room service. Scarce availability at the front desk. We won’t stay again unless they renovate and are under “new management”.

Surprised that I had a balcony, nice too

No new towels received, breakfast cost was high. Overall hotel was not what I expected

Morrison Blvd Charlotte NC

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in SouthPark, DoubleTree Suites by Hilton Hotel Charlotte - Southpark is adjacent to SouthPark Mall and within a mile (2 km) of Phillips Place. This 207-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym.


Dining

In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11 AM.


Rooms

Flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include dining areas, sitting areas, and microwaves.


Property features

At DoubleTree Suites by Hilton Hotel Charlotte - Southpark, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Bedrooms, Non Smoking

1 King Bed and 2 Queen Beds | Sleeps 8

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 6

Room, 2 Queen Beds, Non Smoking (Wet Bar)

2 Queen Beds | Sleeps 6

Suite, Accessible, Bathtub

1 King Bed and 2 Queen Beds | Sleeps 8

Guest reviews for DoubleTree Suites by Hilton Hotel Charlotte - Southpark

Everyone (29) Couples (5) Family (12)
1
Business Business

I was completely lied to about the gym. I train everyday and I only picked this hotel for its gym. The majority of what the hotel advertises in their gym is non functional or not there. I got scammed.

By on Nov 4, 2022

Review comment responded on Nov 17, 2022

Matthew,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Joanie KastlGeneral Manager

5
Partner Couples

We love the hotel and our suite was immaculate and very comfortable. Our king size bed was very comfortable, we both slept well. Walking distance to the mall and restaurants.

By on Oct 25, 2022

Review comment responded on Nov 2, 2022

Roberto,Thank you for sharing your feedback regarding your stay at DoubleTree by Hilton Charlotte SouthPark. We are happy you enjoyed your visit and were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We look forward to welcoming you back!Best,Joanie KastlGeneral Manager

3
Everyone

By on Aug 1, 2022

Review comment responded on Nov 2, 2022

Mohamad,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.Sincerely,Joanie KastlGeneral Manager

1
Everyone

The property itself was fine. Polite staff, clean. There was a very very very loud party in the room right behind the wall behind my bed. Loud enough and enough bass to shake my bed and my floor. Screaming, jumping off furniture. Weed smoke coming under my door. This went from approx 8:30-12:30. I called the front desk twice. Nothing was done. They needed to call the police. I need a refund.

By on May 2, 2022

Review comment responded on May 12, 2022

Robin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Joanie Kastl General Manager

5
Family with small children

Receptionist greeting was so nice.

By on Apr 19, 2022

Review comment responded on May 3, 2022

Claudia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best, Joanie Kastl General Manager

5
Partner Couples

Stayed for 5 nights. Very homey and convenient with separate bedroom.

By on Apr 6, 2022

Review comment responded on Apr 12, 2022

Lynn, Thank you for the great review! We appreciate your feedback and are delighted to hear that you enjoyed your stay in Charlotte. Thank you for staying with us, and we look forward to welcoming you back on your next visit! Best, Joanie Kastl General Manager

5
Family

Beautiful and clean spaces! Helpful staff.

By on Mar 21, 2022

Review comment responded on Mar 24, 2022

Lesley B, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best, Joanie Kastl General Manager

4
Everyone

By on Mar 14, 2022

Review comment responded on Oct 4, 2022

Germaine,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Joanie KastlGeneral Manager

5
Family

Great property

By on Feb 18, 2022

Review comment responded on Feb 23, 2022

Clint, Thank you so much for your great rating. We hope to welcome you back soon! Best, Joanie Kastl General Manager

4
Family

The staff were terrific. The hotel was a little more basic than we expected. It has a great location that is centrally located within the city.

By , from Sammamish on Jan 5, 2022

Review comment responded on Jan 13, 2022

Perry, Thanks so much for your review! So happy to hear you enjoyed your guest suite and amenities. We hope to assist you again on your next trip to Charlotte! Best, Joanie Kastl General Manager

DoubleTree Suites by Hilton Hotel Charlotte - Southpark

6300 Morrison Blvd, Charlotte, NC 28211
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