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DoubleTree Suites by Hilton Hotel Charlotte - Southpark

3.5 out of 5.0
Overview Reviews Amenities & Policies
4.0
out of 5
"Good!"
See all 61 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Family
  • Business

Recent guest reviews

The hotel is nice and the staff is very friendly and helpful. We will be back!

Suites are really nice but don't expect to use pull out sofa bed to sleep on since it was extremely uncomfortable. The regular beds were very nice. Nice deep sink in "kitchen" area too along with refrigerator and microwave. Needed a few more cups though.

Friends and I stayed for a birthday weekend getaway. Great hotel however, the stay was overshadowed by two of our personal wine glasses that went missing while out for the day and a water bug on the wall in the kitchen. Our glasses were not recovered and we were only offered a possibility of a refund. We will be trying another hotel if we are ever in Charlotte again.

The room was too hot when we got there, and it was too late to get maintenance to get it fixed. Next day TV kept going off for no reason. Not as good a time as we have had there over the years. In fact we may not go back to Double Tree.

Whenever we visit our son and his family in Charlotte, we stay at Double Tree in South Park. It is very convenient to shopping and extremely comfortable. We love being able to spread out into two rooms! The staff is helpful, the breakfast buffet is very good, the rooms are clean and the bedding is super comfortable. We never consider another hotel.

This is right near Southpark mall, which is great. The hotel is clean and convenient.

I left our pillow and had a difficult time in finding out whether the staff had recovered it. I went back to the hotel but the pillow they found was not mine.

My wife and I always stay at the Double Tree because it is close to everything we are looking for during the trip. We visit Charlotte 4 or 5 time per year. The staff has always been professional in every way to us. Hotel is within walking distance of the South Park Mall and many other shops. There are many great restaurants close to the hotel.

Unfortunately, there was a problem with a leak in the hotel plumbing system at the time I was there. The hot water had to be turned off at the source. So the sinks and showers, for a day or so, ran rusty and not hot. Everything else was near-perfect. The Symphony on the lawn was amazing!!! What other hotel has THAT?

The location of this doubletree is great, about 1 minute walk from the SouthPark mall in Charlotte. Parking was never a problem, and no extra charge. The lobby was beautiful and our room was very clean and comfortable. The hotel had a very attractive courtyard and pool in the middle of the building that must be regularly used for weddings. Only criticism is that while they did have a functional exercise room, it was a bit cramped and simple for the quality and size of the rest of the hotel. It was rather crowded at times.

lovely, large, quiet and clean suite. not near downtown but if you don't need a closer location, this hotel is a good value.

convenient, comfortable, good staff service, ice machine could be closer to room,

I HAD EYE SURGERY THAT AFTERNOON AND THIS WAS THE PERFECT PLACE TO UNWIND. THE ROOM WAS MORE THAN MY WIFE AND I EXPECTED. THE STAFF WAS FRIENDLY AND HELPFUL. I ALSO ENJOYED THE BARTENDER IN THE CAFE.

We showed up at noon and the staff had a room ready for us. The location was great so that we could walk to most of the places we wanted to go. It was a short trip and our first to Charlotte. We will certainly return.

All the comforts of home + great swimming pool and restaurant. Could have stayed a month, and been comfortable

This hotel is gorgeous. The staff was fabulous. Every single person we spoke to were polite an efficient. The bathrooms are a little small, but the not bad enough to pick a different hotel. We were there for the PGA event, and the shuttle pick up is just up the road about a half mile.

Great location and the staff was top notch. Very helpful when I first checked in and gave excellent directions to various locations.

I was traveling with three adult children to visit their sister and a new baby in the hospital. We drove 9 hours and arrived at 130 AM. We were greeted with warm cookies, two rooms and a smile. The rooms were spacious and functional. Great for business or family travel. If the restaurant doesn't suit you, there are many nearby along with a very nice shopping mall, all within walking distance for most travelers. Wi Fi is not free. . . my only bone to pick. Add free wifi, and "amenities" above gets a 5 and they get a perfect score! This will be our go-to accommodation when visiting family in Charlotte.

The hotel will be wonderful but is currenly under remodeling construction... Location was terrific. Staff were very nice. Would like to try it again when the construction is gone. When this was booked, no offers were seen about including breakfast...We were interested in that. Room was comfortable and roomy. Bathroom baseboard tiles could use new grout or cleaned up better....

this hotel is tired and although they have had renovation design boards on display in the lobby for some time, they either need to move it along or reduce their pricing.

Room options

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

from $127

Suite, 2 Bedrooms, Non Smoking

King 1 | Sleeps 8

Suite, 2 Bedrooms, Non Smoking

King 2 | Sleeps 8

Suite, Accessible, Bathtub

King 1 | Sleeps 6

Room, 1 King Bed, Non Smoking (Wet Bar)

King 1 | Sleeps 4

Guest reviews for DoubleTree Suites by Hilton Hotel Charlotte - Southpark

Everyone (3) Couples (27) Business (7) Family (16) Other (7) Friends (1)
5

we loved this hotel!

Everyone

The hotel is nice and the staff is very friendly and helpful. We will be back!

By on Jul 6, 2017

Review comment responded on Jul 25, 2017

Thank you so much! So happy you enjoyed your stay! Joanie Kastl General Manager

5

staff is wonderful

Everyone

Suites are really nice but don't expect to use pull out sofa bed to sleep on since it was extremely uncomfortable. The regular beds were very nice. Nice deep sink in "kitchen" area too along with refrigerator and microwave. Needed a few more cups though.

By on Jun 28, 2017

Review comment responded on Jul 1, 2017

Thank you for your review. So glad you enjoyed your stay with us. Thank you for your candid input regarding your sofa bed. Joanie Kastl General Manager

3

great hotel however...

Everyone

Friends and I stayed for a birthday weekend getaway. Great hotel however, the stay was overshadowed by two of our personal wine glasses that went missing while out for the day and a water bug on the wall in the kitchen. Our glasses were not recovered and we were only offered a possibility of a refund. We will be trying another hotel if we are ever in Charlotte again.

By , from South Carolina on Apr 25, 2017

Review comment responded on May 3, 2017

Thank you for your review. We are so sorry for the inconvenience you incurred! We posted a credit to your account for the cost of your glasses. Again, we are truly sorry this happened. We hope you will give us another chance and let us accommodate you when your plans bring you back to Charlotte! Sincerely, Joanie Kastl General Manager

2

south park stay

Families

The room was too hot when we got there, and it was too late to get maintenance to get it fixed. Next day TV kept going off for no reason. Not as good a time as we have had there over the years. In fact we may not go back to Double Tree.

By on Nov 28, 2015

5

family visit

Couples

Whenever we visit our son and his family in Charlotte, we stay at Double Tree in South Park. It is very convenient to shopping and extremely comfortable. We love being able to spread out into two rooms! The staff is helpful, the breakfast buffet is very good, the rooms are clean and the bedding is super comfortable. We never consider another hotel.

By on Sep 8, 2015

4

close to the mall

Couples

This is right near Southpark mall, which is great. The hotel is clean and convenient.

By on Aug 31, 2015

4

ok

Couples

I left our pillow and had a difficult time in finding out whether the staff had recovered it. I went back to the hotel but the pillow they found was not mine.

By on Apr 22, 2015

5

trip to charlotte at the double tree

Couples

My wife and I always stay at the Double Tree because it is close to everything we are looking for during the trip. We visit Charlotte 4 or 5 time per year. The staff has always been professional in every way to us. Hotel is within walking distance of the South Park Mall and many other shops. There are many great restaurants close to the hotel.

By on Aug 12, 2014

4

would have given straight 5-star ratings but....

Singles

Unfortunately, there was a problem with a leak in the hotel plumbing system at the time I was there. The hot water had to be turned off at the source. So the sinks and showers, for a day or so, ran rusty and not hot. Everything else was near-perfect. The Symphony on the lawn was amazing!!! What other hotel has THAT?

By on Jun 10, 2014

5

business trip with my wife

Couples

The location of this doubletree is great, about 1 minute walk from the SouthPark mall in Charlotte. Parking was never a problem, and no extra charge. The lobby was beautiful and our room was very clean and comfortable. The hotel had a very attractive courtyard and pool in the middle of the building that must be regularly used for weddings. Only criticism is that while they did have a functional exercise room, it was a bit cramped and simple for the quality and size of the rest of the hotel. It was rather crowded at times.

By on Apr 30, 2014