This hotel is poorly designed. The parking garage is used for 2 different hotels and a shopping center. My room key NEVER worked getting in and out of the garage. Every time I had to contact the help due to the keys and/or paper tickets not working. The room was quiet but had no amenities. It had soap for dishes but no toiletries, no pens or paper next to the phones? Won't be staying here again.
Close to metro, close to the convention center and to a lot of restaurants. Nice place, clean. Staff was very nice and welcoming.
Economic and roomy hotel room right next to the train station, bball arena, and walking distance to a number of bars and restaurants.
This hotel was very clean! Nice staff, very friendly! Gorgeous room views from. No pool which was disappointing, and also they had the rooftop bar closed off for a private event the only night I stayed, I can’t blame them for that but that was just very inconvenient for me because I looked forward to it! Other than that everything was super nice about this hotel I can definitely stay here again and recommend it to anyone!
Had some difficulty to find the correct elevator from Parking garage to the Hotel Lobby. I was surprised that there are actually two Hotels in one building. Lower levels (up to 13th floor) and upper floors (14th up to 21st is the Residence Inn). But since I like the upper floors I was happy with the view I've had :)
Located in Charlotte Center City, Residence Inn Charlotte City Center is next to popular attractions like EpiCentre and Spectrum Center. This 116-room, 3-star hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.
Free full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. This hotel serves as home to a bar, along with a restaurant that specializes in Mediterranean cuisine.
The 116 air-conditioned rooms feature kitchens with refrigerators, microwaves, and dishwashers. Guests can expect 47-inch LCD TVs with cable channels and Netflix, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are other standard amenities.
At Residence Inn Charlotte City Center, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Self parking is available for USD 29 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a terrace.
This hotel is poorly designed. The parking garage is used for 2 different hotels and a shopping center. My room key NEVER worked getting in and out of the garage. Every time I had to contact the help due to the keys and/or paper tickets not working. The room was quiet but had no amenities. It had soap for dishes but no toiletries, no pens or paper next to the phones? Won't be staying here again.
Close to metro, close to the convention center and to a lot of restaurants. Nice place, clean. Staff was very nice and welcoming.
Dear Russell, We are glad you enjoyed your time in Charlotte! Thank you for recognizing the nice and welcoming staff.
Economic and roomy hotel room right next to the train station, bball arena, and walking distance to a number of bars and restaurants.
Thank you for the feedback and we are happy you are enjoyed our hotel! Hope to see you again soon!
This hotel was very clean! Nice staff, very friendly! Gorgeous room views from. No pool which was disappointing, and also they had the rooftop bar closed off for a private event the only night I stayed, I can’t blame them for that but that was just very inconvenient for me because I looked forward to it! Other than that everything was super nice about this hotel I can definitely stay here again and recommend it to anyone!
Look forward to your return and let me know if I can personally assist with your Rooftop access. Thank you for the feedback!
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
Had some difficulty to find the correct elevator from Parking garage to the Hotel Lobby. I was surprised that there are actually two Hotels in one building. Lower levels (up to 13th floor) and upper floors (14th up to 21st is the Residence Inn). But since I like the upper floors I was happy with the view I've had :)
Good Morning Jekyll, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Charlotte City Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Residence Inn Charlotte City Center and we hope you choose to create more memories here whenever your travels bring you back to Charlotte.
Good Evening, Thank you for choosing us during your most recent trip to Charlotte. Have a Great Day!
I deeply apologize for the challenges you experienced with the garage and gates. I will also make note to Housekeeping leadership regarding the missing items in the room. Thank you for the feedback.