Clean property and no need to call for assistance because everything a guest needs was provided for before one had to ask.
Safety concerns when going through the parking lot since so many people hang out in cars. Otherwise a good place
Staff at arrival wasn’t friendly. I called to let them know that I was planning to do a late check-in and the kept me in the phone for 16 minutes trying to sell a package. I found a piece of glass under the bed pillow. I will not stay in this hotel again.
Enjoyed my stay and front desk staff were really friendly and helpful.
Property was centrally located to Charlotte Motor Speedway, plenty of dinning within walking distance. Have stayed there before and will continue staying there.
The wait in the restaurant was long, probably due to only 2 people working the bar and sitting area.
Bar always busy. Never room
Clean and comfortable
Nic clean facility
No major issues
Location and efficiency
very high level of service. I needed to print a ticket and one of their sales agents spent ten minutes iwth me to make sure I got it - even let meuse the printer in his office. Very high level of service.
Incredible staff…clean and comfortable. Great location. Good food and bar in the hotel.
Building was gorgeous!!! Parking lot was full of trash. Shame people are so lazy. I’m sure it was cleaned up as soon as the hotel staff saw it. Lots of cars.
Excellent staff, clean and safe.
The accommodated me when Orbitz did not send my confirmation a reservation over.. Orbitz still has not send the confirmation over to them so the Hilton Hotel took it upon themselves to give me a room after I've been waiting over 2 where I paid Orbitz.
Great visit
Located in University Place within a short stroll of University of North Carolina at Charlotte, Hilton Charlotte University Place is within a 10-minute drive Concord Mills. This 393-room, 3.5-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Charlotte, and a short drive from Shoppes at University Place and Atrium Health University City.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 6:00 AM to 10:30 AM.
Guests can expect free WiFi and 37-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. MP3 docks, refrigerators, and microwaves are also standard. Housekeeping is available on request.
Guests of Hilton Charlotte University Place enjoy a 24-hour gym, free WiFi in public areas, and conference space. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
Clean property and no need to call for assistance because everything a guest needs was provided for before one had to ask.
Safety concerns when going through the parking lot since so many people hang out in cars. Otherwise a good place
Thank you for sharing your experience with your stay at our hotel. Please know that your comments are suggestions will be shared with our Executive Team. We look forward to your next visit.
Staff at arrival wasn’t friendly. I called to let them know that I was planning to do a late check-in and the kept me in the phone for 16 minutes trying to sell a package. I found a piece of glass under the bed pillow. I will not stay in this hotel again.
Dear Lisa, Thank you for taking the time to share your feedback. I am terribly sorry that this stay was not up to your and our expectations and for the opportunities you shared. I assure you this is not our standard, I thank you for your gift of feedback as it only helps us to improve. We greatly appreciate your feedback and hope that we will have the opportunity to serve you in the future. Best regards, Adam Brovarone
Enjoyed my stay and front desk staff were really friendly and helpful.
Dear Angelica, Thank you for your recent visit! It was a pleasure having you stay with us and we appreciate you taking the time to share your experience at our hotel! We strive to provide an exceptional experience and we are delighted when our efforts are recognized. We hope to see you again soon! Best regards, Adam Brovarone
Property was centrally located to Charlotte Motor Speedway, plenty of dinning within walking distance. Have stayed there before and will continue staying there.
Dear James, thank you for your recent stay. We appreciate your generous rating and comments and we look forward to welcoming you back again soon. Regards, Feliks Schwartz - General Manager
The wait in the restaurant was long, probably due to only 2 people working the bar and sitting area.
Dear James, thank you for your recent stay and feedback. We appreciate your comments so that we can focus and improve where needed. I assure you that your comments are taken seriously and will be addressed. Thank you for your gift of feedback as it only helps us to get better. We look forward to welcoming you back again soon. Regards, Feliks Schwartz - General Manager
Bar always busy. Never room
Dear Marion L., Thank you for your recent stay. We appreciate the positive rating. I am sorry to hear the bar was so busy during your stay but it is certainly a popular place. We look forward to welcoming you back again soon. Regards, Feliks Schwartz - General Manager
Clean and comfortable
Dear Ni, Thank you for your recent visit! It was a pleasure having you stay with us and we appreciate you taking the time to share your experience at our hotel! We strive to provide an exceptional experience and we are delighted when our efforts are recognized. We hope to serve you again soon! Best regards, Adam Brovarone
Thank you for sharing your recent experience with our hotel. I glad to hear that you enjoyed your stay with us, and we look forward to your next visit.