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Recent guest reviews

Amazing room, staff, grounds and food. We felt secluded and far away from the world, even though we were close to anything in Charlotte. We will definitely go back

The staff was very friendly and efficient. The hotel and rooms inside were very clean

Beauty, luxurious hotel. Such a nice getaway! I had a room with a balcony and golf course view. I highly recommend it. The only downside is that this hotel did not provide promotions or discounts for healthcare providers. I am a physician in the area and I needed to get away for a little bit as COVID-19 cases in Charlotte have been rising. When I asked the person at the front desk if they offer promotions for healthcare providers, she matter of factly said no. I find this hard to believe.

Cleanliness location the new decor was great. Stayed last 7yrs ago. The updates were fantastic

Very nice place, clean, and all staff were very friendly, the only thing I didn't like was that there was no coffee maker in the room, but besides that the place was excellent.

Nice hotel, very clean, great staff. Good location!

A luxury hotel this is not, perhaps wayback in the day it might’ve been. Rooms are old and worn, and the cleanliness was more than subpar. Black mold in the shower, dirty cups, hair and dirt all over the floor, and improperly stocked coffee service to name a few. While the staff was friendly, when shown in photos of their disgusting shower and notified of the issues it was not met with any real concern. I was disgusted Very disappointing. If you can get past the dirty room a few items to note are their pool is not heated, and the indoor pool and facilities are in poor condition. Saiuna is not maintained, locker rooms dirty as well Food service items such as peoples plates and glassware all over the hotel and not cleaned up by staff, which is not surprising considering the poor condition of the room. This would not be acceptable in any hotel let alone a “luxury” hotel.

Great hotel from arrival to departure. Courteous, professional staff and great accommodations.

Not really a true resort. Only 1 smallish outdoor pool. Only 1 restaurant. Golf course very obviously gets too much play...nice, not spectacular and in marginal condition. Tee boxes are horrendous.

Wonderful hotel in great location in Charlotte. Its direct proximity to restaurants and shopping as well as a golf course makes it a great location to not only enjoy business.

I had very good stay. Very helpful and friendly staff.

Excellent hotel with great amenities ! great. Location

Lovely rooms and friendly staff made for an excellent overall experience.

Staff is exceptional. Every single staff member I passed during the 2 days I was there greeted me with a smile and hello, and each request was pleasantly and efficiently met. Rooms very nice with marble floors, and all expected amenities and a few unexpected (makeup remover pads, nail file, Q-tips, etc.). Beautiful lobby and grounds/golf course. Thoroughly enjoyed my stay. Free parking available or valet, if preferred.

From the beginning of our arrival, the staff was warm and friendly. All of the staff we encountered were helpful. The room was just beautiful. I played golf on the great golf course which was at the hotel and my wife spent the entire day in the spa. The golf was one of the best I have played. My wife had a wonderful day at the spa with a massage, facial and mud treatment. I will come back when in Charlotte.

The staff were excellent. Check in was seamless and the room was fantastic. I loved their Ballantyne martini and food was superb. Will definitely stay there again.

THis is a top notch hotel. The service, the staff, the rooms, the amenities -- there is simply nothing not to like about the Ballantyne. The area was build about 10 years ago by developers that had a personal interest in the land and with amazing insight and tremendous attention to detail have developed an area rich in culture, beauty, comfort, relaxation, business, and leisure. The Ballantyne Resort was thoughtfully built and decorated. The Gallery Restaurant was very good, from service to selection. The social gatherings range from weekly Pool Parties, to Ice-Cream Socials, Wine and Cheese Pairings and Cooking Classes. Whether you plan a romantic weekend, a gala event, a family getaway or just a private retreat, you will find it all at Ballantyne. Golf, Tennis it's all here. Most of all - you can hear yourself think here. Visit the full service SPA for a special retreat. Next time I'm going alone. This time I went with the kids.

Just a really nice place, with a great staff of people. Were always very helpful and attentive to your needs.

Ballantyne Commons Pkwy Charlotte NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Ballantyne, The Ballantyne, A Luxury Collection Hotel, Charlotte is within a 15-minute drive of popular attractions such as Quail Hollow Club and Carowinds Theme Park. This 244-room, 5-star resort has 3 indoor pools along with a golf course and a full-service spa.


Dining

Enjoy a bite to eat at Gallery Restaurant, the resort's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a continental breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM.


Rooms

All 244 rooms feature minibars, free weekday newspapers, and free local calls. 55-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, rainfall showers, designer toiletries, and bathrobes. Free bottled water, laptop-compatible safes, and ironing boards are also available.


Property features

The Ballantyne, A Luxury Collection Hotel, Charlotte features a golf course, a full-service spa, and 3 indoor pools. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury resort include an outdoor pool, a 24-hour health club, and a spa tub.

Room options

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Grand Room, 2 Queen Beds, Non Smoking, Golf View

2 Queen Beds | Sleeps 4

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for The Ballantyne, A Luxury Collection Hotel, Charlotte

Everyone (5) Business (5) Couples (2) Family (3) Other (2)
5
Everyone

By on Oct 27, 2020

Review comment responded on Oct 28, 2020

Dear Guest, thank you for rating your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Schuyler Clark Hotel Manager

5
Partner Couples

Amazing room, staff, grounds and food. We felt secluded and far away from the world, even though we were close to anything in Charlotte. We will definitely go back

By on Oct 6, 2020

Review comment responded on Oct 7, 2020

Dear Guest, thank you for your excellent review of The Ballantyne, A Luxury Collection Hotel, Charlotte. It is delightful to know you were impressed not only with your rejuvenating room and our convivial associates but also with our beautiful grounds and the food we serve. We are also glad to read you loved our ideal location. In addition to our great accessibility to Charlotte's countless attractions, we are set amidst shopping and dining in the thriving Ballantyne community. We value your business and look forward to welcoming you back to the area. Schuyler Clark, Hotel Manager

5
Friends

The staff was very friendly and efficient. The hotel and rooms inside were very clean

By , from Savannah on Aug 6, 2020

Review comment responded on Aug 7, 2020

Dear Jamal, thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and your modern, rejuvenating room. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Schuyler Clark, Hotel Manager

4
Everyone

Beauty, luxurious hotel. Such a nice getaway! I had a room with a balcony and golf course view. I highly recommend it. The only downside is that this hotel did not provide promotions or discounts for healthcare providers. I am a physician in the area and I needed to get away for a little bit as COVID-19 cases in Charlotte have been rising. When I asked the person at the front desk if they offer promotions for healthcare providers, she matter of factly said no. I find this hard to believe.

By on Jul 28, 2020

Review comment responded on Jul 29, 2020

Dear Guest, thank you for staying at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is a pleasure to know you loved the scenic views from our graciously appointed accommodations. We value your feedback and hope you will choose us again on your next visit to our area. Schuyler Clark, Hotel Manager

5
Family

Cleanliness location the new decor was great. Stayed last 7yrs ago. The updates were fantastic

By on Sep 12, 2019

Review comment responded on Sep 12, 2019

Dear Guest, thank you for returning to stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted you enjoyed our convenient location and elegant property. It was a pleasure having you as our guest, and we look forward to seeing you soon. Schuyler Clark, Director of Rooms

5
Family

Very nice place, clean, and all staff were very friendly, the only thing I didn't like was that there was no coffee maker in the room, but besides that the place was excellent.

By on May 14, 2019

Review comment responded on May 16, 2019

Dear Guest, thank you for staying at The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted you liked our immaculate property and that you were impressed with our excellent service. It was a pleasure having you as our guest, and we look forward to seeing you soon. Raj Radke, General Manager

5
Everyone

Nice hotel, very clean, great staff. Good location!

By on Feb 2, 2019

Review comment responded on Feb 28, 2019

Thank you!

2
Everyone

A luxury hotel this is not, perhaps wayback in the day it might’ve been. Rooms are old and worn, and the cleanliness was more than subpar. Black mold in the shower, dirty cups, hair and dirt all over the floor, and improperly stocked coffee service to name a few. While the staff was friendly, when shown in photos of their disgusting shower and notified of the issues it was not met with any real concern. I was disgusted Very disappointing. If you can get past the dirty room a few items to note are their pool is not heated, and the indoor pool and facilities are in poor condition. Saiuna is not maintained, locker rooms dirty as well Food service items such as peoples plates and glassware all over the hotel and not cleaned up by staff, which is not surprising considering the poor condition of the room. This would not be acceptable in any hotel let alone a “luxury” hotel.

By , from silicon Valley on Apr 4, 2018

Review comment responded on Apr 6, 2018

Dear Bobbie, Our sincerest apologies for the disappointing items you experienced during your stay. We are reviewing each item with our managers to address and prevent these issues in the future. Please contact our Rooms Director, Schuyler Clark to discuss further. We strive to offer exceptional facilities and services daily and are very sorry that your experience was not exceptional. We do hope we get an opportunity to welcome you back in the future.

5

a++ hotel.

Business

Great hotel from arrival to departure. Courteous, professional staff and great accommodations.

By on Dec 23, 2017

Review comment responded on Dec 26, 2017

Thank you for the compliments!

3

so so place, nice rooms and lobby.

Everyone

Not really a true resort. Only 1 smallish outdoor pool. Only 1 restaurant. Golf course very obviously gets too much play...nice, not spectacular and in marginal condition. Tee boxes are horrendous.

By , from CT on Aug 23, 2017

The Ballantyne, A Luxury Collection Hotel, Charlotte

10000 Ballantyne Commons Pkwy, Charlotte, NC 28277
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