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The Ballantyne, A Luxury Collection Hotel, Charlotte

4.0 out of 5.0

Recent guest reviews

A luxury hotel this is not, perhaps wayback in the day it might’ve been. Rooms are old and worn, and the cleanliness was more than subpar. Black mold in the shower, dirty cups, hair and dirt all over the floor, and improperly stocked coffee service to name a few. While the staff was friendly, when shown in photos of their disgusting shower and notified of the issues it was not met with any real concern. I was disgusted Very disappointing. If you can get past the dirty room a few items to note are their pool is not heated, and the indoor pool and facilities are in poor condition. Saiuna is not maintained, locker rooms dirty as well Food service items such as peoples plates and glassware all over the hotel and not cleaned up by staff, which is not surprising considering the poor condition of the room. This would not be acceptable in any hotel let alone a “luxury” hotel.

Great hotel from arrival to departure. Courteous, professional staff and great accommodations.

Not really a true resort. Only 1 smallish outdoor pool. Only 1 restaurant. Golf course very obviously gets too much play...nice, not spectacular and in marginal condition. Tee boxes are horrendous.

Wonderful hotel in great location in Charlotte. Its direct proximity to restaurants and shopping as well as a golf course makes it a great location to not only enjoy business.

I had very good stay. Very helpful and friendly staff.

Excellent hotel with great amenities ! great. Location

Lovely rooms and friendly staff made for an excellent overall experience.

Staff is exceptional. Every single staff member I passed during the 2 days I was there greeted me with a smile and hello, and each request was pleasantly and efficiently met. Rooms very nice with marble floors, and all expected amenities and a few unexpected (makeup remover pads, nail file, Q-tips, etc.). Beautiful lobby and grounds/golf course. Thoroughly enjoyed my stay. Free parking available or valet, if preferred.

From the beginning of our arrival, the staff was warm and friendly. All of the staff we encountered were helpful. The room was just beautiful. I played golf on the great golf course which was at the hotel and my wife spent the entire day in the spa. The golf was one of the best I have played. My wife had a wonderful day at the spa with a massage, facial and mud treatment. I will come back when in Charlotte.

The staff were excellent. Check in was seamless and the room was fantastic. I loved their Ballantyne martini and food was superb. Will definitely stay there again.

THis is a top notch hotel. The service, the staff, the rooms, the amenities -- there is simply nothing not to like about the Ballantyne. The area was build about 10 years ago by developers that had a personal interest in the land and with amazing insight and tremendous attention to detail have developed an area rich in culture, beauty, comfort, relaxation, business, and leisure. The Ballantyne Resort was thoughtfully built and decorated. The Gallery Restaurant was very good, from service to selection. The social gatherings range from weekly Pool Parties, to Ice-Cream Socials, Wine and Cheese Pairings and Cooking Classes. Whether you plan a romantic weekend, a gala event, a family getaway or just a private retreat, you will find it all at Ballantyne. Golf, Tennis it's all here. Most of all - you can hear yourself think here. Visit the full service SPA for a special retreat. Next time I'm going alone. This time I went with the kids.

Just a really nice place, with a great staff of people. Were always very helpful and attentive to your needs.

10000 Ballantyne Commons Pkwy Charlotte NC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Ballantyne, The Ballantyne, A Luxury Collection Hotel, Charlotte is a short stroll from Reclining Bulls Statue and within a 10-minute drive of President James K. Polk State Historic Site. This 244-room, 4-star resort has a golf course, a full-service spa, and a restaurant. Carolina Place is also close to this Charlotte resort.


Dining

Enjoy a bite to eat at Gallery Restaurant, the resort's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 244 air-conditioned rooms feature minibars, coffee makers, and free weekday newspapers. 37-inch LED TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other standard amenities include free bottled water, laptop-compatible safes, and phones.


Property features

Guests of The Ballantyne, A Luxury Collection Hotel, Charlotte have access to a golf course, a full-service spa, and an indoor pool. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include an outdoor pool, a 24-hour fitness center, and a spa tub.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Grand Deluxe

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Balcony

King 1 | Sleeps 2

Deluxe Room, 2 Queen Beds, Balcony

Queen 2 | Sleeps 4

Guest reviews for The Ballantyne

Everyone (2) Business (5) Couples (1) Family (1) Other (2)
2
Everyone

A luxury hotel this is not, perhaps wayback in the day it might’ve been. Rooms are old and worn, and the cleanliness was more than subpar. Black mold in the shower, dirty cups, hair and dirt all over the floor, and improperly stocked coffee service to name a few. While the staff was friendly, when shown in photos of their disgusting shower and notified of the issues it was not met with any real concern. I was disgusted Very disappointing. If you can get past the dirty room a few items to note are their pool is not heated, and the indoor pool and facilities are in poor condition. Saiuna is not maintained, locker rooms dirty as well Food service items such as peoples plates and glassware all over the hotel and not cleaned up by staff, which is not surprising considering the poor condition of the room. This would not be acceptable in any hotel let alone a “luxury” hotel.

By , from silicon Valley on Apr 4, 2018

Review comment responded on Apr 6, 2018

Dear Bobbie, Our sincerest apologies for the disappointing items you experienced during your stay. We are reviewing each item with our managers to address and prevent these issues in the future. Please contact our Rooms Director, Schuyler Clark to discuss further. We strive to offer exceptional facilities and services daily and are very sorry that your experience was not exceptional. We do hope we get an opportunity to welcome you back in the future.

5

a++ hotel.

Business Travelers

Great hotel from arrival to departure. Courteous, professional staff and great accommodations.

By on Dec 23, 2017

Review comment responded on Dec 26, 2017

Thank you for the compliments!

3

so so place, nice rooms and lobby.

Everyone

Not really a true resort. Only 1 smallish outdoor pool. Only 1 restaurant. Golf course very obviously gets too much play...nice, not spectacular and in marginal condition. Tee boxes are horrendous.

By , from CT on Aug 23, 2017

5

comfortable business trip

BusinessTravelers

Wonderful hotel in great location in Charlotte. Its direct proximity to restaurants and shopping as well as a golf course makes it a great location to not only enjoy business.

By on Aug 19, 2015

5

excellent for business and leisure

BusinessTravelers

I had very good stay. Very helpful and friendly staff.

By on Jan 17, 2015

4

excellent accommodations

Couples

Excellent hotel with great amenities ! great. Location

By on May 8, 2014

5

fantastic location close to the office

BusinessTravelers

Lovely rooms and friendly staff made for an excellent overall experience.

By on Apr 17, 2014

4

great retreat

Singles

Staff is exceptional. Every single staff member I passed during the 2 days I was there greeted me with a smile and hello, and each request was pleasantly and efficiently met. Rooms very nice with marble floors, and all expected amenities and a few unexpected (makeup remover pads, nail file, Q-tips, etc.). Beautiful lobby and grounds/golf course. Thoroughly enjoyed my stay. Free parking available or valet, if preferred.

By on Nov 17, 2013

5

fantastic

BusinessTravelers

From the beginning of our arrival, the staff was warm and friendly. All of the staff we encountered were helpful. The room was just beautiful. I played golf on the great golf course which was at the hotel and my wife spent the entire day in the spa. The golf was one of the best I have played. My wife had a wonderful day at the spa with a massage, facial and mud treatment. I will come back when in Charlotte.

By on Jul 29, 2013

5

weekend getaway!

BusinessTravelers

The staff were excellent. Check in was seamless and the room was fantastic. I loved their Ballantyne martini and food was superb. Will definitely stay there again.

By on May 13, 2013