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Recent guest reviews

Awesome

The property has the reputation of being first class. Our stay was great. Everyone was helpful and cheerful.

Amazing room, staff, grounds and food. We felt secluded and far away from the world, even though we were close to anything in Charlotte. We will definitely go back

The staff was very friendly and efficient. The hotel and rooms inside were very clean

Beauty, luxurious hotel. Such a nice getaway! I had a room with a balcony and golf course view. I highly recommend it. The only downside is that this hotel did not provide promotions or discounts for healthcare providers. I am a physician in the area and I needed to get away for a little bit as COVID-19 cases in Charlotte have been rising. When I asked the person at the front desk if they offer promotions for healthcare providers, she matter of factly said no. I find this hard to believe.

Cleanliness location the new decor was great. Stayed last 7yrs ago. The updates were fantastic

Very nice place, clean, and all staff were very friendly, the only thing I didn't like was that there was no coffee maker in the room, but besides that the place was excellent.

Nice hotel, very clean, great staff. Good location!

A luxury hotel this is not, perhaps wayback in the day it might’ve been. Rooms are old and worn, and the cleanliness was more than subpar. Black mold in the shower, dirty cups, hair and dirt all over the floor, and improperly stocked coffee service to name a few. While the staff was friendly, when shown in photos of their disgusting shower and notified of the issues it was not met with any real concern. I was disgusted Very disappointing. If you can get past the dirty room a few items to note are their pool is not heated, and the indoor pool and facilities are in poor condition. Saiuna is not maintained, locker rooms dirty as well Food service items such as peoples plates and glassware all over the hotel and not cleaned up by staff, which is not surprising considering the poor condition of the room. This would not be acceptable in any hotel let alone a “luxury” hotel.

Great hotel from arrival to departure. Courteous, professional staff and great accommodations.

Not really a true resort. Only 1 smallish outdoor pool. Only 1 restaurant. Golf course very obviously gets too much play...nice, not spectacular and in marginal condition. Tee boxes are horrendous.

Wonderful hotel in great location in Charlotte. Its direct proximity to restaurants and shopping as well as a golf course makes it a great location to not only enjoy business.

I had very good stay. Very helpful and friendly staff.

Excellent hotel with great amenities ! great. Location

Ballantyne Commons Pkwy Charlotte NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Ballantyne, The Ballantyne, A Luxury Collection Hotel, Charlotte is 8.2 mi (13.2 km) from SouthPark Mall and 9.5 mi (15.2 km) from Carowinds Theme Park. This 244-room, 5-star hotel has 2 indoor pools along with a full-service spa and a restaurant.


Dining

Enjoy a bite to eat at Gallery Restaurant, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a continental breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM.


Rooms

55-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries, and pillowtop beds with Frette Italian sheets ensure a restful night. Minibars, free weekday newspapers, and free local calls are also standard.


Property features

Guests of The Ballantyne, A Luxury Collection Hotel, Charlotte have access to a full-service spa, 2 indoor pools, and a 24-hour gym. Free valet and self parking are available, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a spa tub.

Room options

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Grand Room, 2 Queen Beds, Balcony, Park View

2 Queen Beds | Sleeps 4

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for The Ballantyne, A Luxury Collection Hotel, Charlotte

Everyone (10) Couples (2) Business (5) Family (5) Other (2)
5
Everyone

By on Aug 16, 2022

Review comment responded on Nov 20, 2022

Dear Zinaida, It is wonderful to know you enjoyed everything about your time at The Ballantyne, A Luxury Collection Hotel, Charlotte, and that we exceeded your expectations. We appreciate your fantastic rating and look forward to seeing you again soon. George Beattie,Director of Rooms

5
Everyone

By on May 24, 2022

Review comment responded on Nov 20, 2022

Dear Jermaine, Thank you so much for the perfect rating of your time at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is always a pleasure to know when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.George Beattie,Director of Rooms

5
Family

Awesome

By on Dec 5, 2021

Review comment responded on Dec 5, 2021

Dear Oleksandr, thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and resort amenities here in the heart of Charlotte, North Carolina. Experiencing a welcoming and relaxing environment throughout your visit is our top priority. Thank you for choosing us, and we look forward to hosting you again. Luciano Bengardino, Director of Operations

5
Everyone

By on Nov 1, 2021

1
Everyone

By on Aug 1, 2021

5
Family

The property has the reputation of being first class. Our stay was great. Everyone was helpful and cheerful.

By on Jun 20, 2021

Review comment responded on Jun 20, 2021

Thank you for your review. The team strives to give our guest great service. We will be sure to recognize them for a job well done.

5
Everyone

By on Apr 18, 2021

Review comment responded on Apr 29, 2021

Dear Guest, We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at The Ballantyne, A Luxury Collection Hotel, Charlotte, I invite you to come back and stay with us again whenever you are in the area! Luciano Bengardino Director Of Rooms

5
Everyone

By on Oct 27, 2020

Review comment responded on Oct 28, 2020

Dear Guest, thank you for rating your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Schuyler Clark Hotel Manager

5
Partner Couples

Amazing room, staff, grounds and food. We felt secluded and far away from the world, even though we were close to anything in Charlotte. We will definitely go back

By on Oct 6, 2020

Review comment responded on Oct 7, 2020

Dear Guest, thank you for your excellent review of The Ballantyne, A Luxury Collection Hotel, Charlotte. It is delightful to know you were impressed not only with your rejuvenating room and our convivial associates but also with our beautiful grounds and the food we serve. We are also glad to read you loved our ideal location. In addition to our great accessibility to Charlotte's countless attractions, we are set amidst shopping and dining in the thriving Ballantyne community. We value your business and look forward to welcoming you back to the area. Schuyler Clark, Hotel Manager

5
Friends

The staff was very friendly and efficient. The hotel and rooms inside were very clean

By , from Savannah on Aug 6, 2020

Review comment responded on Aug 7, 2020

Dear Jamal, thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and your modern, rejuvenating room. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Schuyler Clark, Hotel Manager

The Ballantyne, A Luxury Collection Hotel, Charlotte

10000 Ballantyne Commons Pkwy, Charlotte, NC 28277
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