Skip to main content
Beginning of main content

Recent guest reviews

We emptied our own trash. Really no customer service offered. Apparently, there is a custom in the city. People with very loud cars drive around all night, every night, and rev their engines so the echo keeps people up. This must be common because I spoke to a repeat guest who experienced it both times. We got very little sleep. We'll stay in the suburbs next time.

Located directly across from major restaurant and businesses so was noisy. Every twenty minutes the tram came by ringing that bell and sometimes it's horn. Also, constant Police and emergency vehicles blaring thier horns was cause for a very sleepless night.

Great location. You can hear neighbors pretty clearly though.

Good stay

Gre

It was a great hotel. Parking was a bit difficult because they don’t have valet due to covid.

Good

liked the location in heart of city with everything available at walking distance including very fine restaurants.

Room next door TV on all night long loud reported it to staff inattentive to the matter until the second phone call 2 hours later as a result did not sleep very well

Great location, staff and facility. I would stay there again and recommend to others.

Great hotel with friendly staff!! Excellent location within City Center! I highly recommend this hotel.

Overall satisfactory. Breakfast was late with room service and incomplete. Concierge did not meet our needs for local restaurant recommendations. Stoke restaurant was very good

The hotel met our expectations and the location was very convenient for the Panthers game. They were remodeling their lobby area but we did not hear any noise from construction. Overall a great stay!

The hotel was fine but it was under renovation when we were there. They should be for another year too. A free drink or a discount would have been nice to offset the incovneiece of no air and water for amounts of time.

Very nice , safe , fun restaurant sports bar down stairs, starbucks , walking distance to TWC arena and Epicentre ,the best part was having transpotation available at the hotel.

The hotel was just ok, the extra charges for the premium rooms are not worth the price charged. the standard room rates are just ok

Great place to stay, wonderful location. If you are going to visit charlotte and want to walk around you need to stay here.

We were in a great, central location with many restaurants and places to see within easy walking distance. No problems. Another wonderful stay at a Marriott :)

West Trade Street Charlotte NC

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center
  • Business center

Located in Fourth Ward, Charlotte Marriott City Center is next to popular attractions like Bank of America Corporate Center and Blumenthal Performing Arts Center. This 446-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with to-go breakfast, available for a fee from 7:00 AM to noon.


Rooms

All 446 rooms provide iPod docks, refrigerators, and coffee makers. 55-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Renovated in 2016, Charlotte Marriott City Center offers a 24-hour gym, free WiFi in public areas, and a business center. Valet parking is offered for USD 30 per day. The front desk is staffed 24 hours a day to help with concierge services and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and an ATM.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, Corner

1 King Bed | Sleeps 3

City Suite, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Concierge Room, Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Charlotte Marriott City Center

Everyone (8) Couples (12) Family (6) Friends (6) Other (2)
3
Family

We emptied our own trash. Really no customer service offered. Apparently, there is a custom in the city. People with very loud cars drive around all night, every night, and rev their engines so the echo keeps people up. This must be common because I spoke to a repeat guest who experienced it both times. We got very little sleep. We'll stay in the suburbs next time.

By on Oct 6, 2021

Review comment responded on Oct 7, 2021

Dear Kari, thank you for your review. We apologize for the inconvenience and frustration you experienced. We hope you will give us another chance to provide you with the service and hospitality you should always expect from our hotel. Thank you, Lauren Vallantini Director of Services

3
Partner Couples

Located directly across from major restaurant and businesses so was noisy. Every twenty minutes the tram came by ringing that bell and sometimes it's horn. Also, constant Police and emergency vehicles blaring thier horns was cause for a very sleepless night.

By on Sep 3, 2021

4
Everyone

Great location. You can hear neighbors pretty clearly though.

By on Aug 19, 2021

Review comment responded on Aug 20, 2021

Dear Guest, thank you so much for choosing to stay at the Charlotte Marriott City Center. We are happy our location was convenient for your visit to our city's many attractions. The NASCAR Hall of Fame, EpiCentre, and many other Uptown attractions are all within easy reach! We hope we will be the first hotel you think of on future trips to the area. Thank you, Lauren Vallantini, Director of Services

5
Everyone

Good stay

By on Jul 25, 2021

4
Everyone

Gre

By on Jul 19, 2021

4
Partner Couples

It was a great hotel. Parking was a bit difficult because they don’t have valet due to covid.

By on Jun 4, 2021

Review comment responded on Jun 5, 2021

Dear Guest, We hope you had an overall enjoyable stay at Charlotte Marriott City Center. However, we regret any disappointment with valet parking not being available during your stay due to the current circumstances. We thank you for your patience and look forward to providing our full services again once it is safe for our guests. Thank you, Lauren Vallantini, Director of Services

5
Family

By on May 10, 2021

Review comment responded on May 11, 2021

Dear Guest, Thank you for your rating of the Charlotte Marriott City Center. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Thank you, Lauren Vallantini Director of Services

5
Everyone

Good

By on Apr 26, 2021

Review comment responded on Apr 27, 2021

Dear Guest, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Charlotte Marriott City Center, and we look forward to welcoming you again soon. Thank you, Lauren Vallantini Director of Services

1
Family Family

liked the location in heart of city with everything available at walking distance including very fine restaurants.

By on Apr 6, 2021

Review comment responded on Apr 15, 2021

Dear Guest, although your rating does not reflect your review, we are pleased to know you enjoyed our convenient location. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Thank you, Lauren Vallantini, Director of Services

3
Everyone

By on Apr 2, 2021

Review comment responded on May 3, 2021

Dear Guest, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Thank you, Lauren Vallantini Director of Services

Charlotte Marriott City Center

100 West Trade Street, Charlotte, NC 28202
url importing http://www.orbitz.com/Charlotte-Hotels-Charlotte-Marriott-City-Center.h7582-p2.Hotel-Reviews
There was an error importing /Charlotte-Hotels-Charlotte-Marriott-City-Center.h7582-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Charlotte-Hotels-Charlotte-Marriott-City-Center.h7582-p2.Hotel-Reviews

Frequently asked questions