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Sheraton Charlotte Hotel

4.0 star property

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Photo gallery for Sheraton Charlotte Hotel

Rooftop bar
1 bedroom, down comforters, in-room safe, desk
Indoor pool, seasonal outdoor pool
Daily buffet breakfast (USD 25 per person)
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Place, Charlotte Convention Center
    ‪10 min walk‬
  • Place, Spectrum Center
    ‪12 min walk‬
  • Place, Bank of America Stadium
    ‪20 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds

1 bedroom, down comforters, in-room safe, desk

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(129 reviews)
  • 321 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(108 reviews)
  • 321 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | View from room

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(20 reviews)
  • City view
  • 321 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed, City View

7.8 out of 10
Good
(19 reviews)
  • City view
  • 321 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, down comforters, in-room safe, desk

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | LCD TV

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | LCD TV

Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down comforters, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Charlotte

Located in Uptown Charlotte, Sheraton Charlotte Hotel is a leisurely stroll from popular sights such as Charlotte Convention Center and Spectrum Center. This 305-room, 4-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi. It's connected to the convention center in central Charlotte and also close to Bank of America Stadium and Fillmore Charlotte.

What's nearby

  • NASCAR Hall of Fame - 10 min walk - 0.6 miles
  • Charlotte Convention Center - 10 min walk - 0.6 miles
  • Queen City Quarter - 11 min walk - 0.6 miles
  • Spectrum Center - 12 min walk - 0.6 miles
  • Bank of America Stadium - 20 min walk - 1.1 miles

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive

Restaurants

  • ‪Buffalo Wild Wings - ‬9 min walk
  • ‪Dilworth Neighborhood Grille - ‬8 min walk
  • ‪The Public House - ‬10 min walk
  • ‪Gyu-Kaku Japanese BBQ - ‬5 min walk
  • ‪Chipotle Mexican Grill - ‬11 min walk

About this property

Sheraton Charlotte Hotel

At Sheraton Charlotte Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and a rooftop terrace. Valet parking is offered for USD 35 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Guests can expect to find free WiFi and LCD TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers and designer toiletries. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 3 bars/lounges
  • A restaurant

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen
  • Tannin & Toast

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (66,737 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - June 2025
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 15 to September 30.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

Is free cancellation available at Sheraton Charlotte Hotel?

Sheraton Charlotte Hotel offers free cancellation on select room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Sheraton Charlotte Hotel?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at Sheraton Charlotte Hotel on Apr 12, 2026 start from $188, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Sheraton Charlotte Hotel?

This hotel is situated in Uptown Charlotte within a short 13-minute walk of Spectrum Center and also 20 minutes on foot from Bank of America Stadium. You'll also find NASCAR Hall of Fame and Fillmore Charlotte within a short drive.

Is there parking available at Sheraton Charlotte Hotel?

Yes, valet parking is offered for USD 35 per night and self parking is available for USD 25 per night. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Does Sheraton Charlotte Hotel feature a casino on the premises?

No, Sheraton Charlotte Hotel doesn't have a casino.

Will I find an indoor pool at Sheraton Charlotte Hotel?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 9:00 AM and 9:00 PM and the seasonal pool will be open from May 15 until September 30.

What do couples enjoy most about Sheraton Charlotte Hotel?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and 3 bars/lounges.

Are there hot tubs at Sheraton Charlotte Hotel?

No, this hotel doesn't have a spa tub.

Does Sheraton Charlotte Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton Charlotte Hotel serves buffet breakfast for a surcharge each morning at Social Bar & Kitchen.

Will Sheraton Charlotte Hotel allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Sheraton Charlotte Hotel for a fee of USD 100 per accommodation, per stay.

Are there connecting rooms at Sheraton Charlotte Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Sheraton Charlotte Hotel?

The closest major airport to Sheraton Charlotte Hotel is Charlotte-Douglas Intl. Airport (CLT), which is 7.3 mi away (11 minutes by car). Another top airport is Concord, NC (USA-Concord Regional), which is located 16.3 mi away (22-minute drive).

Are there rooms with balconies at Sheraton Charlotte Hotel?

No, there aren't any guestrooms with balconies at Sheraton Charlotte Hotel.

Does Sheraton Charlotte Hotel offer wedding services?

Take advantage of the wedding venue at Sheraton Charlotte Hotel if you plan to say "I do" during your trip.

Sheraton Charlotte Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 946 out of 1521 reviews
Rating 8 - Good. 245 out of 1521 reviews
Rating 6 - Okay. 150 out of 1521 reviews
Rating 4 - Poor. 91 out of 1521 reviews
Rating 2 - Terrible. 89 out of 1521 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Timisha

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great Location
Stayed 2 nights in Oct 2025

8/10 Good

Quintilla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant, establishment was clean and welcoming.
Stayed 1 night in Dec 2025

10/10 Excellent

Deniqua

Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan Kirk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. A tad bit out of downtown but that's not a bad thing. Clean room and staff was attentive to everything.
Stayed 2 nights in Jan 2026

10/10 Excellent

Taquaisha

Stayed 2 nights in Jan 2026

10/10 Excellent

Warren

Traveled with group
Liked: Cleanliness, staff & service, amenities
Everything was fantastic
Stayed 1 night in Dec 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
Great customer service, love the roof top with drinks and good food. Room was clean and spacious. Breakfast buffet including was very nice. Staff were very sweet. The gated parking lot was nice. I would recommend this hotel near Spectrum Center. I would stay again.
Roof top very nice and beautiful scenery
Stayed 1 night in Dec 2025

4/10 Poor

Dimitri, Austin

Liked: Cleanliness
Disliked: Property conditions & facilities
Scalding hot water in the shower only, air conditioning making startlingly loud clanging sounds every 20 minutes or so.
Stayed 1 night in Jan 2026

10/10 Excellent

ceseley

Stayed 3 nights in Jan 2026

6/10 Okay

Kayla

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I was extremely disappointed, especially given how this hotel is marketed as “renovated” and upgraded. My room was not clean, and the condition was absolutely unacceptable. The bathroom sink had a yellowish residue around it that honestly looked like mucus, which was disgusting. I contacted the front desk, and they did send housekeeping along with the housekeeping manager. She explained that the residue was supposedly glue left behind from renovations, but regardless of the explanation, it should never have been left visible. It looked filthy and unhygienic. The bathtub was also dingy, with what appeared to be more glue residue around the edges. The bathroom door, which has frosted glass, was covered in paint and glue stains as well. The wallpaper in the room was peeling, and the carpet was lifting in places. There were also tiles missing in the elevator, which added to the overall rundown feel of the property. While the hotel itself did not meet cleanliness or renovation standards, I do want to note that the staff was extremely friendly and professional. The housekeeping staff and the housekeeping manager were especially kind and made a genuine effort to reclean the bathroom the best they could. Unfortunately, this hotel is being promoted as newly renovated or “new-ish,” which is very misleading. Overall, the property felt unfinished and poorly maintained, and I would not stay here again or recommend it to others expecting a clean, truly renovated hotel.
Stayed 1 night in Jan 2026

2/10 Terrible

Tenacious

Stayed 1 night in Dec 2025

10/10 Excellent

Martin

Stayed 1 night in Dec 2025

2/10 Terrible

Jade

Disliked: Cleanliness, amenities
.
Stayed 2 nights in Dec 2025

10/10 Excellent

Erik, Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff! Great location! For a game. Go Seahawks!
Stayed 3 nights in Dec 2025

10/10 Excellent

Mira

Stayed 1 night in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very accommodating
Stayed 1 night in Dec 2025

6/10 Okay

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a bad experience witj ppl banging on our doors in the middle the night, drunk. My husband had to be up at 530 for heart surgery. Didnt stay 2 days, left early.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ruben

Stayed 1 night in Dec 2025

10/10 Excellent

Zaida

Stayed 1 night in Dec 2025

10/10 Excellent

Fungalei

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. I have a late flight and they were helpful with check out time. Flight is at 8pm 12/26/25 checked out late as well, 6pm. & yes I will come back to this hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Gene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice skyline view, good service. Building is a bit dated. Nice lobby n bar.
Stayed 1 night in Dec 2025

10/10 Excellent

Nima

Clean room, good staff
Stayed 1 night in Dec 2025

8/10 Good

Edward, Palms

Traveled with family
Liked: Cleanliness
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Benjamin

Stayed 2 nights in Dec 2025

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