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Recent guest reviews

It has the amenities that i look for. Had good restaurant and bar. Pool was great. What i did not like was the hot tub was out of service, my bathtub was clogged and water would not drain, and checking out of the parking lot was so frustrating. Was stuck in the parking lot for 45 min with no explanation.

It was conveniently located. I was able to walk everywhere. Great staff.

Speed of service and the staff was very friendly. Rooms were clean p

Very organized and outstanding! One of the best hotels I have stayed in’ I will be visiting again very soon!

Customer service was excellent. Everyone was really nice.

The customer service was great and the manager was so nice.

Great stay ,,,, loved three place . the pool area. the bar.

I was lucky enough to be one of their Guest of the Day when I checked in and got benefits like a King. The staff was friendly and professional. Spacious room, bathroom was on the cramped side though.

The staff was extremely friendly, hotel was beautiful! Only thing for us was the room temp got really hot in the middle of the night and there was a spiderweb by the lamp close to the closet. Other than that it was beautiful and so was the experience!

Heating problem when we arrived, but was corrected the next day. Room wasn’t cleaned after the first night.

The room was really run down, didn't seem clean. Hole in the bed sheet, hair in the bathtub. And lots of noise from the nearby highway, sirens all night etc. I'm sure they give a cheap room when we get a good rate from the booking site, which Is fine but it should still be clean. Hotel staff, and common areas were wonderful!! Wish the rooms were even half as good.

Room was a little noisy but therest of the hotel was great and staff was excellent

I had an emergency layover in Charlotte and paid an exorbitant price for a few hours of sleep. The hotel staff person who checked me was wrong about the time the restaurant closed, the direction of the elevators and just about everything else. The shower scalded me and so did the sink - for full minutes I couldn't get the temperature under control. The bathroom wasn't properly cleaned. Overall it was fine. It wasn't going to kill me. But for more than $250, I expect more to detail.

Lots of things added up to an overall experience that was not very good. When I got into the room, the temperature was 77 degrees and never cooled down maintenance came and fixed it but the room didn't get comfortable until after midnight. Also, the iron didn't work very well (couldn't get any steam) the coffee pot was broken (they did bring me a pot of coffee on the house though) the shower was either scalding hot or freezing cold it took 15 minutes to get my car out of valet parking even though there was only one other person ahead of us, and we could see the car 100 feet from the front entrance!

IT WAS CLEAN,FRIENDLY STAFF, EASY TO GET AROUND. FOOD WAS A LITTLE EXPENSIVE AT THE HOTEL.

Staying at the Sheraton was honestly a wonderful experience. The staff greeted each of us with lovely smiles. The check-in process was very smooth and easy. The whole hotel was very clean and the rooms were very spacious. We did utilize the indoor pool which was also amazing. We walked past the fitness center which looked 100x better than any hotel fitness center I've ever seen. Overall, the experience was great! I'd recommend this hotel to my friends and family and definitely stay again.

Experience was great, staff was awesome. Room wasn't that great but overall the vicinity and the check in staff made it a worthwhile stay for me to make a comeback.

South McDowell Street Charlotte NC

Hotel highlights

  • Walking distance to Charlotte Convention Center and NASCAR Hall of Fame
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Outdoor pool and indoor pool

Sheraton Charlotte Hotel places you in Charlotte Center City, within a leisurely stroll of popular sights such as Charlotte Convention Center and NASCAR Hall of Fame. This 4-star hotel welcomes guests with 305 rooms and conveniences like an outdoor pool, an indoor pool, and a fitness center. It's connected to the convention center in central Charlotte and also close to Spectrum Center and EpiCentre.


Dining

Enjoy dining at one of 2 onsite restaurants including Social Bar & Kitchen, which specializes in American cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

All 305 air-conditioned accommodations feature a separate bedroom. Guests can expect WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Other standard amenities include coffee makers, safes, and ironing boards.


Property features

Sheraton Charlotte Hotel features an indoor pool, an outdoor pool, and a fitness center. Self parking is available for USD 23.50 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Club Room, 1 King Bed

1 King Bed | Sleeps 3

Traditional Room, 2 Double Beds

2 Double Beds | Sleeps 4

Club Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Room, 1 King Bed, City View

1 King Bed | Sleeps 3

Guest reviews for Sheraton Charlotte Hotel

Everyone (11) Business (2) Couples (4) Family (3) Other (4) Friends (1)
2
Friends

It has the amenities that i look for. Had good restaurant and bar. Pool was great. What i did not like was the hot tub was out of service, my bathtub was clogged and water would not drain, and checking out of the parking lot was so frustrating. Was stuck in the parking lot for 45 min with no explanation.

By on Oct 21, 2019

Review comment responded on Oct 23, 2019

We truly appreciate your feedback as it is through comments such as yours that we can keep working toward exceeding each and every one of our guests’ expectations. That said, while our Uptown property was perfectly outfitted for your visit, it was disappointing to learn of the various shortcomings that impacted the quality of your stay. Please know that what you have described is not on par with our normal standard of well-maintained accommodations and we will share your experience with our Management Team to ensure all the appropriate follow up actions are taken. We hope that this experience won’t stray you from returning in the future as we would love to have an opportunity to restore your trust with an authentic Sheraton stay.

5
Business Business

It was conveniently located. I was able to walk everywhere. Great staff.

By on Oct 15, 2019

Review comment responded on Oct 16, 2019

Our Uptown address provides the best of the Queen City just steps away from our doors and we thank you for choosing us as your home-away-from-home for your visit. We’re delighted to learn that we impressed at every turn and on behalf of your many new friends at the Sheraton Charlotte, we look forward to welcoming you back for another five-star stay in the future.

5
Friends

Speed of service and the staff was very friendly. Rooms were clean p

By on Oct 8, 2019

Review comment responded on Oct 10, 2019

Our entire team takes great pride in providing a relaxing home-away-from-home experience where our guests can rest and recharge with ease. Thus, we were thrilled to learn that our welcoming hospitality and well-kept accommodations assisted you to an enjoyable Queen City visit. Thank you for the lovely feedback and we look forward to you visiting again in the future.

5
Family

Very organized and outstanding! One of the best hotels I have stayed in’ I will be visiting again very soon!

By on Jun 28, 2019

Review comment responded on Jul 2, 2019

We’re counting the days until we see you come back though our doors at the Sheraton Charlotte! Yet until then, we wish to extend our sincerest thanks to you for not only gifting us with your five-star score, but for sharing such humbling praise for our Uptown property and amazing team. The pleasure was all ours and we’re proud to now be your home-away-from-home in the Queen City. See you soon!

5
Everyone

Customer service was excellent. Everyone was really nice.

By on May 20, 2019

Review comment responded on May 22, 2019

We’re proud to have some of the nicest people in the Queen City within our walls, both on our staff and as our guests! Thank you for brightening our day with this thoughtful review and we hope that the Sheraton Charlotte will continue to be your five-star worthy home-away-from-home for future visits to the area.

5
Everyone

By on May 6, 2019

Review comment responded on May 7, 2019

Thank you for your five-stars. We look forward to your return and we hope it's soon!

5
Business Business

The customer service was great and the manager was so nice.

By on Apr 8, 2019

Review comment responded on Apr 10, 2019

Thank you for sharing such a kind review of your Sheraton Charlotte experience. We love to hear that our staff went above and beyond to ensure that you had a comfortable and enjoyable visit to the Queen City! We appreciate you gifting us this perfect score and look forward to welcoming you back again in the future.

4
Everyone

Great stay ,,,, loved three place . the pool area. the bar.

By on Dec 20, 2018

5
Everyone

By on Dec 18, 2018

5
Everyone

By on Nov 4, 2018

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