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Recent guest reviews

Gorgeous place. Convenient location to the stadium. Dog friendly. Everything was great.

No hot water for entire first night/morning at the hotel. When asking for fresh towels then never brought them. Rooms were not well cleaned.

Liked my city view. Didn’t like that it was few toiletries when it was an adult and 3 children. Found mold inside a cup in the room!!

N/A

A must ! I highly recommend this place .. The staff was so friendly.

It has the amenities that i look for. Had good restaurant and bar. Pool was great. What i did not like was the hot tub was out of service, my bathtub was clogged and water would not drain, and checking out of the parking lot was so frustrating. Was stuck in the parking lot for 45 min with no explanation.

It was conveniently located. I was able to walk everywhere. Great staff.

Speed of service and the staff was very friendly. Rooms were clean p

Very organized and outstanding! One of the best hotels I have stayed in’ I will be visiting again very soon!

Customer service was excellent. Everyone was really nice.

The customer service was great and the manager was so nice.

Great stay ,,,, loved three place . the pool area. the bar.

I was lucky enough to be one of their Guest of the Day when I checked in and got benefits like a King. The staff was friendly and professional. Spacious room, bathroom was on the cramped side though.

The staff was extremely friendly, hotel was beautiful! Only thing for us was the room temp got really hot in the middle of the night and there was a spiderweb by the lamp close to the closet. Other than that it was beautiful and so was the experience!

Heating problem when we arrived, but was corrected the next day. Room wasn’t cleaned after the first night.

South McDowell Street Charlotte NC

Hotel highlights

  • Walking distance to Charlotte Convention Center and Spectrum Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Sheraton Charlotte Hotel places you in Charlotte Center City, within a leisurely stroll of popular sights such as Charlotte Convention Center and Spectrum Center. This 4-star hotel welcomes guests with 305 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi. It's connected to the convention center in central Charlotte, and also a short walk from EpiCentre and NASCAR Hall of Fame.


Dining

Enjoy dining at one of 2 onsite restaurants including Social Bar & Kitchen, which specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

All 305 air-conditioned accommodations feature a separate bedroom. Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available on request.


Property features

At Sheraton Charlotte Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and a rooftop terrace. Self parking is available for USD 23.50 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Club Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 4

Club Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Guest reviews for Sheraton Charlotte Hotel

Everyone (13) Couples (4) Business (2) Family (7) Other (3)
5
Family

Gorgeous place. Convenient location to the stadium. Dog friendly. Everything was great.

By on Dec 28, 2021

Review comment responded on Dec 30, 2021

How exciting to know our uptown vice and stylish decor made your stay worthy of five stars here at Sheraton Charlotte Hotel! Thank you for the raving remarks! We loved welcoming you and your furry friend to our ideal location and cannot wait to do it again! Until next time!

5
Everyone

By on Sep 21, 2021

1
Business Business

No hot water for entire first night/morning at the hotel. When asking for fresh towels then never brought them. Rooms were not well cleaned.

By on Aug 30, 2021

3
Family with small children

Liked my city view. Didn’t like that it was few toiletries when it was an adult and 3 children. Found mold inside a cup in the room!!

By on Jul 3, 2021

4
Family Business Business

N/A

By on Apr 17, 2021

5
Family Family

A must ! I highly recommend this place .. The staff was so friendly.

By on Mar 29, 2021

5
Everyone

By on Oct 16, 2020

2
Friends

It has the amenities that i look for. Had good restaurant and bar. Pool was great. What i did not like was the hot tub was out of service, my bathtub was clogged and water would not drain, and checking out of the parking lot was so frustrating. Was stuck in the parking lot for 45 min with no explanation.

By on Oct 21, 2019

Review comment responded on Oct 23, 2019

We truly appreciate your feedback as it is through comments such as yours that we can keep working toward exceeding each and every one of our guests’ expectations. That said, while our Uptown property was perfectly outfitted for your visit, it was disappointing to learn of the various shortcomings that impacted the quality of your stay. Please know that what you have described is not on par with our normal standard of well-maintained accommodations and we will share your experience with our Management Team to ensure all the appropriate follow up actions are taken. We hope that this experience won’t stray you from returning in the future as we would love to have an opportunity to restore your trust with an authentic Sheraton stay.

5
Business Business

It was conveniently located. I was able to walk everywhere. Great staff.

By on Oct 15, 2019

Review comment responded on Oct 16, 2019

Our Uptown address provides the best of the Queen City just steps away from our doors and we thank you for choosing us as your home-away-from-home for your visit. We’re delighted to learn that we impressed at every turn and on behalf of your many new friends at the Sheraton Charlotte, we look forward to welcoming you back for another five-star stay in the future.

5
Friends

Speed of service and the staff was very friendly. Rooms were clean p

By on Oct 8, 2019

Review comment responded on Oct 10, 2019

Our entire team takes great pride in providing a relaxing home-away-from-home experience where our guests can rest and recharge with ease. Thus, we were thrilled to learn that our welcoming hospitality and well-kept accommodations assisted you to an enjoyable Queen City visit. Thank you for the lovely feedback and we look forward to you visiting again in the future.

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