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Recent guest reviews

Great place to stay!!

We had a wonderful stay last weekend. Delicious fresh buffet breakfast that we prebooked through Orbitz. The room was clean and quiet with a soft, comfortable bed and Gilchrist and Soames bathroom amenities. Gym is big and has wide variety of equipment. Indoor pool was "temporarily" closed for maintenance but didnt look like it had been open for a while. Outdoor pool (and poolside bar) are seasonal. Year-round, there are two bars and a restaurant in the hotel. A 10-minute walk to downtown. Self-parking in uncovered lot $25 for 6-24 hours.

Good value for the price and good location.

First day they gave me room and it was dirty they change it and second one has roaches :( not clean

Overall our stay was pleasant. Check in was very easy and staff in the lobby were very pleasant. However, 2 things disappointed us. First, maid service knocked on our door at 8:30 am to see what time we were leaving. We were still sleeping. Second, we recommend you have breakfast somewhere else. The $40 bill for the breakfast buffet was not worth it! Cold eggs, watery grits and you have to ask the wait staff for water, coffee, juice. Nothing was offered to you.

I brought my mother and grandparents with me on a vacation. Overall was nice. I did not like however, afterhours a rep was joking around about my grandfathers condition to me. About a matter i had asked pertaining to his health on the clock, was loudly broadcasted across the dinning section of the hotel once the rep saw me. I had to kindly remind him he is loud & does not know me, to be joking around carlessly as my family and I were headed to dinner. It was very disrespectful, even moreso about how loud he was as he made the joke, he made the whole room awkward and silent. My grandfather is 70years old beat stage 4cancer and has had 3 major surgeries, one to correct a hole in his stomach during a surgery to remove tumors. I didn't find his joke amusing not one bit. They do have microwaves and refrigerators available upon request which is nice because my papa needed insulin cooled.

Great hotel! I enjoyed my stay and the staff was professional and helpful.

No hot water during our stay. Also, you could hear what was going on in each room as you walk down the halls.

Gorgeous place. Convenient location to the stadium. Dog friendly. Everything was great.

No hot water for entire first night/morning at the hotel. When asking for fresh towels then never brought them. Rooms were not well cleaned.

Liked my city view. Didn’t like that it was few toiletries when it was an adult and 3 children. Found mold inside a cup in the room!!

N/A

A must ! I highly recommend this place .. The staff was so friendly.

It has the amenities that i look for. Had good restaurant and bar. Pool was great. What i did not like was the hot tub was out of service, my bathtub was clogged and water would not drain, and checking out of the parking lot was so frustrating. Was stuck in the parking lot for 45 min with no explanation.

It was conveniently located. I was able to walk everywhere. Great staff.

Speed of service and the staff was very friendly. Rooms were clean p

South McDowell Street Charlotte NC

Hotel highlights

  • Close to Bank of America Stadium
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Charlotte Center City, Sheraton Charlotte Hotel is a leisurely stroll from popular sights such as Charlotte Convention Center and Spectrum Center. This 305-room, 4-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi. It's connected to the convention center in central Charlotte and also close to Bank of America Stadium and Fillmore Charlotte.


Dining

Enjoy dining at one of 2 onsite restaurants including Social Bar & Kitchen, which specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.


Property features

At Sheraton Charlotte Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and a rooftop terrace. Parking is available for USD 25 per night (USD 35 per night for valet parking), and there's also an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Club Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 4

Club Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Guest reviews for Sheraton Charlotte Hotel

Everyone (16) Couples (2) Family (7)
5
Partner Couples

Great place to stay!!

By on Feb 6, 2023

5
Partner Couples

We had a wonderful stay last weekend. Delicious fresh buffet breakfast that we prebooked through Orbitz. The room was clean and quiet with a soft, comfortable bed and Gilchrist and Soames bathroom amenities. Gym is big and has wide variety of equipment. Indoor pool was "temporarily" closed for maintenance but didnt look like it had been open for a while. Outdoor pool (and poolside bar) are seasonal. Year-round, there are two bars and a restaurant in the hotel. A 10-minute walk to downtown. Self-parking in uncovered lot $25 for 6-24 hours.

By on Jan 18, 2023

Review comment responded on Jan 20, 2023

We cannot thank you enough, Grace, for your positive feedback. It is wonderful to know we met all of your travel needs here at Sheraton Charlotte Hotel and provided the most comfortable home away from home. We hope to do it again very soon.

4
Family

Good value for the price and good location.

By on Jan 5, 2023

Review comment responded on Jan 7, 2023

Providing competitive rates for our valued guests is always a joy, Andrew! We are happy this made your stay perfect in addition to our incredible location. We hope you will choose Sheraton Charlotte Hotel whenever you travel to our area!

2
Business Business

First day they gave me room and it was dirty they change it and second one has roaches :( not clean

By on Dec 9, 2022

Review comment responded on Dec 10, 2022

Amit, we are shocked to read the details about your stay. We are not aware of this but take these claims seriously as we follow a strict protocol. We will investigate and resolve this immediately. We hope to restore your confidence one day soon.

4
Everyone

Overall our stay was pleasant. Check in was very easy and staff in the lobby were very pleasant. However, 2 things disappointed us. First, maid service knocked on our door at 8:30 am to see what time we were leaving. We were still sleeping. Second, we recommend you have breakfast somewhere else. The $40 bill for the breakfast buffet was not worth it! Cold eggs, watery grits and you have to ask the wait staff for water, coffee, juice. Nothing was offered to you.

By on Sep 20, 2022

Review comment responded on Sep 23, 2022

Thank you, Evangelia, for your helpful input. While we love that the majority of our experience was stellar, we regret a few moments left something to be desired. We apologize for the disruption. We will speak with housekeeping about this right away. Also, we will convey your feedback about breakfast to the chef. We are eager to improve these areas and win you over completely when you return to Sheraton Charlotte Hotel!

5
Family with small children

I brought my mother and grandparents with me on a vacation. Overall was nice. I did not like however, afterhours a rep was joking around about my grandfathers condition to me. About a matter i had asked pertaining to his health on the clock, was loudly broadcasted across the dinning section of the hotel once the rep saw me. I had to kindly remind him he is loud & does not know me, to be joking around carlessly as my family and I were headed to dinner. It was very disrespectful, even moreso about how loud he was as he made the joke, he made the whole room awkward and silent. My grandfather is 70years old beat stage 4cancer and has had 3 major surgeries, one to correct a hole in his stomach during a surgery to remove tumors. I didn't find his joke amusing not one bit. They do have microwaves and refrigerators available upon request which is nice because my papa needed insulin cooled.

By , from Raleigh on Aug 23, 2022

Review comment responded on Oct 16, 2022

Thank you for reaching out to us with your feedback, Shantrell. While we are glad to know you enjoyed your stay overall, it is disappointing to learn that this unusual interaction with a member of our team marred your experience. Providing warm, considerate service is always our priority, and we will be discussing your comments with our team as a reminder to uphold our high standards at all times. Hopefully, you will allow us another chance to win you over completely.

5
Everyone

Great hotel! I enjoyed my stay and the staff was professional and helpful.

By on Jul 8, 2022

Review comment responded on Jul 8, 2022

Melonie, our team loved welcoming you to Sheraton Charlotte Hotel and assisting you with all of your needs throughout your stay! Thank you for the kind words. Join us again soon!

2
Everyone

By on Jun 9, 2022

4
Everyone

By on May 24, 2022

3
Family

No hot water during our stay. Also, you could hear what was going on in each room as you walk down the halls.

By on Feb 22, 2022

Review comment responded on Feb 23, 2022

Thank you for your review. We were glad you could be our guest, but we are sorry for the disruption you endured. We never want to cause our guests any inconvenience. I will surely look into these areas to see how we can improve your future visits. Hopefully, we can earn another star or two very soon!

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