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Sheraton Charlotte Hotel

4.0 star property
Pet-friendly hotel with 2 restaurants connected to the convention center in Charlotte

Choose dates to view prices

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Seasonal outdoor pool
Point of interest
Daily buffet breakfast (USD 25 per person)
1 bedroom, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Place, Charlotte Convention Center
    ‪10 min walk‬
  • Place, Spectrum Center
    ‪12 min walk‬
  • Place, Bank of America Stadium
    ‪20 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(122 reviews)
  • 321 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed

8.6 out of 10
Excellent
(106 reviews)
  • 321 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | View from room

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(18 reviews)
  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View

7.8 out of 10
Good
(19 reviews)
  • 321 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout drapes

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 321 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Charlotte

Located in Uptown Charlotte, Sheraton Charlotte Hotel is a leisurely stroll from popular sights such as Charlotte Convention Center and Spectrum Center. This 305-room, 4-star hotel has a 24-hour gym along with free in-room WiFi and a rooftop terrace. It's connected to the convention center in central Charlotte and also close to Bank of America Stadium and Fillmore Charlotte.

What's nearby

  • NASCAR Hall of Fame - 10 min walk - 0.6 miles
  • Charlotte Convention Center - 10 min walk - 0.6 miles
  • Queen City Quarter - 11 min walk - 0.6 miles
  • Spectrum Center - 12 min walk - 0.6 miles
  • Bank of America Stadium - 20 min walk - 1.1 miles

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive

Restaurants

  • ‪Buffalo Wild Wings - ‬9 min walk
  • ‪Gyu-Kaku Japanese BBQ - ‬5 min walk
  • ‪Dilworth Neighborhood Grille - ‬8 min walk
  • ‪Fahrenheit - ‬10 min walk
  • ‪Tiff's Treats - ‬7 min walk

About this property

Sheraton Charlotte Hotel

Pet-friendly hotel with 2 restaurants connected to the convention center in Charlotte
Sheraton Charlotte Hotel offers a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 35 per night. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a seasonal outdoor pool.
Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (66,737 square feet of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - June 2025
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 29 to September 06.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Frequently asked questions

Is free cancellation available at Sheraton Charlotte Hotel?

Sheraton Charlotte Hotel offers free cancellation on select room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Sheraton Charlotte Hotel?

As of Jan 18, 2026, prices found for a 1-night stay for 2 adults at Sheraton Charlotte Hotel on Feb 8, 2026 start from $139.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Sheraton Charlotte Hotel?

This hotel is situated in Uptown Charlotte within a short 13-minute walk of Spectrum Center and also 20 minutes on foot from Bank of America Stadium. You'll also find NASCAR Hall of Fame and Bojangles' Coliseum within a short drive.

Is parking available on site at Sheraton Charlotte Hotel?

Yes, valet parking is offered for USD 35 per night. Accessible parking and electric car charging are also available for guests.

Does Sheraton Charlotte Hotel feature a casino on the premises?

No, Sheraton Charlotte Hotel doesn't have a casino.

Will I find an indoor pool at Sheraton Charlotte Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 9:00 AM and 9:00 PM and the seasonal pool will be open from May 29 until September 06.

What will couples enjoy most about a stay at Sheraton Charlotte Hotel?

Couples staying at this hotel will appreciate amenities like a bar and 2 restaurants plus some guestrooms include city views.

Does Sheraton Charlotte Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sheraton Charlotte Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton Charlotte Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Sheraton Charlotte Hotel allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Sheraton Charlotte Hotel for a fee of USD 100 per accommodation, per stay.

Does Sheraton Charlotte Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Sheraton Charlotte Hotel?

The closest major airport to Sheraton Charlotte Hotel is Charlotte-Douglas Intl. Airport (CLT), which is 7.3 mi away (11 minutes by car). Another top airport is Concord, NC (USA-Concord Regional), which is located 16.3 mi away (22-minute drive).

Can I book a room with a balcony at Sheraton Charlotte Hotel?

No, there aren't any guestrooms with balconies at Sheraton Charlotte Hotel.

Does Sheraton Charlotte Hotel offer wedding services?

Take advantage of the wedding venue at Sheraton Charlotte Hotel if you plan to say "I do" during your trip.

Sheraton Charlotte Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 958 out of 1540 reviews
Rating 8 - Good. 250 out of 1540 reviews
Rating 6 - Okay. 154 out of 1540 reviews
Rating 4 - Poor. 93 out of 1540 reviews
Rating 2 - Terrible. 85 out of 1540 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Timisha

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great Location
Stayed 2 nights in Oct 2025

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Oct 2025

10/10 Excellent

Pauline, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was incredible !! Southern Hospitals is real ! Only thing is the exterior of the building needs maintenance like a was or a paint job. Also the shower water pressure is so intense. Need to change the fixtures. Other than that everything else was great !
Stayed 3 nights in Oct 2025

10/10 Excellent

Evettea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean. In the city and close to everything
Stayed 2 nights in Oct 2025

6/10 Okay

Akilah

Stayed 2 nights in Oct 2025

6/10 Okay

Sharon

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room size was extremely deceptive, it wasn't very clean as well. Limited dining option. The late night check in gentleman the next day made our stay much more pleasant. He was helpful, told me some things we could do and that wAs nice. Oh, I didnt like the way the staff was treating what i assumed was a homless or less fortunate man. I brought him his food and I was then looked at by staff like a leopard. Sad but that was my experience so we extended our stay but stay elsewhere.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went so smooth and this my first time really planning a trip
Stayed 1 night in Oct 2025

4/10 Poor

Lizbeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t that clean, I expected more. Plus the plumbing was weird. Shower was always cold and the sink faucet would splash everything. Wouldn’t stay here again. Also the parking was kind of a hassle.
Stayed 1 night in Aug 2025

10/10 Excellent

Rainer J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here last night for my BF birthday and everything was amazing!!! Very nice hotel and the staff was beyond extraordinary ❤️ we will be back and I will recommend to everyone!
Stayed 1 night in Oct 2025

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff, enjoyable family time with food and a good time.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ben

Stayed 8 nights in Sep 2025

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with this hotel! Would stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Divonte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing, definitely gonna rebook in the near future.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was spectacular and the roof top just topped it off.
Stayed 1 night in Oct 2025

6/10 Okay

Denisha

Traveled with group
Liked: Amenities
Disliked: Cleanliness
The bathroom wasn’t clean. There was a used toothbrush stuck between the shower gel and shampoo in the shower, and the trash was not emptied.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Stayed 1 night in Oct 2025

8/10 Good

Jaime

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Jul 2025

6/10 Okay

Krisztina, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy
Stayed 1 night in Oct 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great from beginning to end
Stayed 1 night in Oct 2025

10/10 Excellent

Maansi

Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and beautiful hotel in a great location
Stayed 1 night in Oct 2025

8/10 Good

Alex

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allow screen mirroring on the tvs
Stayed 2 nights in Oct 2025

6/10 Okay

Mitchell

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall, it was okay, but the overalls seemed a little old and not very clean. The reception could also be a bit more welcoming.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Stayed 1 night in Sep 2025

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