The property was extremely clean and close proximity to various restaurants. However, the breakfast buffet was the bare minimal.
From the time we walked in to check out was extremely easy. We were there for a huge Rugby festival, and the staff put up with more than I could've handled. The room was amazing with plenty of room.
I loved the bar, the pool area and the basketball court
No sticker at the door when checked in. One phone was broken. At the check out, I was charged wrongly - it took my time away when I need to rush airport. I was expecting much better than this. A/c in the elevator was broken and warm air coming out. The staff was sweet. Place was rundown. Towels and bed covering. Mobil key didn’t work at all. It didn’t let me have WiFi until I have room number. Overall it’s ok.
Very good location near I-485. Quiet (except for the person upstairs who thumped around until 2:30 a.m.). A number of restaurants are in walking distance. Hotel decor is modern. Could use a dimmer switch on ceiling lights. Shower water pressure is extra strong. Hot water is almost instant. Room coffee was poor. No hot breakfast provided Saturday morning - only a mystery brown bag to be taken from a cart. We went to McDonalds. This is a good hotel overall.
Liked comfortable bed - good for a day-end rest, and a hot breakfast.
Had to switch rooms twice due to cleanliness or problems with the room.
The hotel did not properly address the loud noises made by other guests above us. I was in contact with the night manager 4 times!!!! He couldn't find the source of the noise. He even came in our room and observe the noise. Yet the noised started around 11pm and last to 3am. I would like a full refund.
The room was great. Spacious and comfortable, and appreciated the kitchenette.
Front desk a little messy. First impressions. Otherwise stay ok
In room microwave is not working, slow wifi, below average breakfast, not friendly staff when check-in
We are a family of five, and the room layout was perfect!
Clean and good location. I would recommend this for anyone staying in this area.
They had a great room for 6 of us and it was very clean and breakfast was delicious
Very CLEAN facilities. Overwhelmingly friendly staff!!!
This property had bugs! My baby was bitten by bed bugs when we stayed here. We thought it might be a rash but later found one with luggage later. I will NEVER stay here again. Hotels have high risk for bugs but one would think a hotel of this caliber would treat for insects frequently. I will not return!
Homewood Suites by Hilton Charlotte Ballantyne, NC is located 3.1 mi (4.9 km) from Carolina Place and within a 10-minute drive of Promenade on Providence. This 117-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception on select days.
The 117 rooms feature kitchens. Guests can expect 40-inch LED TVs with cable channels, along with free WiFi and wired Internet. Coffee makers, free weekday newspapers, and free local calls are also standard.
Built in 2014, the brand new Homewood Suites by Hilton Charlotte Ballantyne, NC offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a free grocery shopping service, and free newspapers.
The property was extremely clean and close proximity to various restaurants. However, the breakfast buffet was the bare minimal.
From the time we walked in to check out was extremely easy. We were there for a huge Rugby festival, and the staff put up with more than I could've handled. The room was amazing with plenty of room.
Thank you for taking the time out to give us your feedback. We hope to welcome you back soon.
I loved the bar, the pool area and the basketball court
Thank for taking the time out to give us your honest feedback. We are glad that you were able to enjoy the amenities while you were here. Can't wait to welcome you back!
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
No sticker at the door when checked in. One phone was broken. At the check out, I was charged wrongly - it took my time away when I need to rush airport. I was expecting much better than this. A/c in the elevator was broken and warm air coming out. The staff was sweet. Place was rundown. Towels and bed covering. Mobil key didn’t work at all. It didn’t let me have WiFi until I have room number. Overall it’s ok.
Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Very good location near I-485. Quiet (except for the person upstairs who thumped around until 2:30 a.m.). A number of restaurants are in walking distance. Hotel decor is modern. Could use a dimmer switch on ceiling lights. Shower water pressure is extra strong. Hot water is almost instant. Room coffee was poor. No hot breakfast provided Saturday morning - only a mystery brown bag to be taken from a cart. We went to McDonalds. This is a good hotel overall.
Thank you for taking the time out to give us your honest feedback. Can't wait to welcome you back We apologize on behalf of the breakfast as we are working on brining back the safest environment for you'll.
Liked comfortable bed - good for a day-end rest, and a hot breakfast.
Thank you for your wonderful feedback! We cant wait to welcome you back soon!
Had to switch rooms twice due to cleanliness or problems with the room.
Dear previous guest, Thank you for staying at the Homewood Suites by Hilton Ballantyne. My apologies for you not being pleased with your stay. Our staff takes pride in their work and ensures each guest is satisfied. I will share your feedback with our executive housekeeper. We cannot wait to have you home again! Hospitably yours, Michelle Peralta Assistant General Manager Homewood Suites Ballantyne
The hotel did not properly address the loud noises made by other guests above us. I was in contact with the night manager 4 times!!!! He couldn't find the source of the noise. He even came in our room and observe the noise. Yet the noised started around 11pm and last to 3am. I would like a full refund.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Thank you for taking the time out to give us your feedback. We hope to welcome you back soon.