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Recent guest reviews

Just awesome, little pricey but you your money worth.

Pros-Location is ideal. Cons-King size bed room was really congested. For a 4 star hotel there were only basic amenities.

Clean, modern, COVID procedures excellent staff, friendly and helpful. Beautiful city

Great clean hotel. Next time we would prefer a higher floor due to the noise on the 2nd floor in the pool area.

Disappointing on every aspect..way better options around..

Pool was great. Room was very clean and nice. Great views

It was clean close to a lot of restaurants and panthers stadium, one of the day we did find two cockroaches so for it to be as pricey as it was it was disappointing to see. Staff was amazing.

Great Location with access bridge Unfortunately, the bridge door was locked at night. Hotel guest should be able to get in the door...

Lovely hotel...pretty sure I overpaid for the room. It was nice but not spectacular. The mandatory valet parking was a bit annoying for us, would have rather parked our own car. Staff was friendly.

Location is great, food is awesome however the WIFI was not reliable, they need to work on that, I had to be on the phone for 2 hours with the IT personnel to assist me. The front desk people need to be more professional.

We have stayed in numerous Omni properties, this was the worst one, by far. We had issues the evening we moved in to the morning we left. First there are a large herd of homeless loitering in front, side and on the property at the valet stand, at one point we counted 14 of them. They were extremely boisterous and slightly confrontational EVERY day we were there. What was more concerning was to see one of them coming back and forth interacting with the Valet staff, once exchanging headphones. For $33/night I do not want to worry that there is some type of understanding between staff and vagrants regarding parked vehicles and possibly how to score what is inside of them. Our room had not one, not two but 3 serious work order issues when we got in our room. Our door handle, the handle that is responsible to let you in and out of the room was barely still on!! The bathroom lock assembly fell out of the entire door and onto the floor, lastly the shades, both sets did not work at all. Eventually all these items were fixed the day we called but it was annoying and again coming back to price this should have not happened. Food was very good until our last day, it was the worst breakfast we had this year, even the waitress could see our faces, we had eaten there the previous morning as well, which was the same server and it was great. By the way we ordered the same meal as the previous day, it was terrible. 2 nights in a row we called security for drunk guests on our floor!

The overall cleanliness and layout of the rooms and the staff was amazing. Bathroom is too small for 2 people to get ready and there isn’t a conveniently located mirror in the room so a 2nd person can put on makeup or do their hair while someone else is using the restroom area

E Trade St Charlotte NC

Hotel highlights

  • Steps from EpiCentre and Bank of America Corporate Center
  • Onsite dining
  • Health club
  • 24-hour business center

Located in Charlotte Center City, Omni Charlotte Hotel is next to popular attractions like EpiCentre and Blumenthal Performing Arts Center. This 4-star hotel has 374 guestrooms and offers conveniences like a restaurant, a health club, and a 24-hour business center.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a rooftop bar. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.


Rooms

Omni Charlotte Hotel's 374 rooms provide MP3 docks, minibars, and coffee makers. 37-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Omni Charlotte Hotel features a health club, WiFi in public areas, and conference space. Valet parking is available for USD 35.00 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.

Room options

Premier Room, 1 King Bed (Club Premier Room)

1 King Bed | Sleeps 3

Club Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Premier Room, 2 Queen Beds (Club Premier Room)

2 Queen Beds | Sleeps 5

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Omni Charlotte Hotel

Everyone (28) Couples (10) Family (10)
5
Family with small children

Just awesome, little pricey but you your money worth.

By on Apr 5, 2021

Review comment responded on Apr 9, 2021

Thanks for staying with us. We appreciate your feedback!

3
Family Family with small children

Pros-Location is ideal. Cons-King size bed room was really congested. For a 4 star hotel there were only basic amenities.

By on Feb 28, 2021

Review comment responded on Mar 1, 2021

Thank you for the feedback and glad you enjoyed our location. Our apologies that with the current Covid restrictions we have limited our services offered. We look forward to having you back soon.

5
Partner Couples

Clean, modern, COVID procedures excellent staff, friendly and helpful. Beautiful city

By , from Goldsboro MD on Nov 30, 2020

Review comment responded on Nov 30, 2020

Thank you for staying with us Brian at Omni Charlotte. I'm glad you found our new Omni Covid procedures helpful in protecting your safety and equally pleased you enjoyed our friendly staff. We look forward to serving you again soon.

4
Partner Couples Friends

Great clean hotel. Next time we would prefer a higher floor due to the noise on the 2nd floor in the pool area.

By on Sep 7, 2020

Review comment responded on Sep 7, 2020

Thank you for taking the time to give us your feedback. Next time you are here we will gladly put you on higher floor.

5
Everyone

By on Sep 3, 2020

Review comment responded on Sep 7, 2020

Thank you for staying with us and come back soon.

3
Family

Disappointing on every aspect..way better options around..

By , from SC on Sep 1, 2020

Review comment responded on Sep 1, 2020

Thank you for staying with us Mo but sorry to hear you did not enjoy your visit. I certainly would welcome a phone call to discuss to ensure we can regain your confidence in Omni.

3
Everyone

By on Aug 18, 2020

Review comment responded on Aug 24, 2020

Thank you for staying with us at Omni Charlotte and we look forward to having you back soon.

5
Partner Couples

Pool was great. Room was very clean and nice. Great views

By , from Raleigh, NC on Aug 3, 2020

Review comment responded on Aug 6, 2020

Thanks for staying with us C3 and glad you enjoyed our pool and guest rooms. We look forward to seeing you again soon.

3
Family

It was clean close to a lot of restaurants and panthers stadium, one of the day we did find two cockroaches so for it to be as pricey as it was it was disappointing to see. Staff was amazing.

By , from California on Jul 6, 2020

Review comment responded on Jul 6, 2020

Thanks Aida for your feedback and staying with us. I'm glad you enjoyed our location and amazing staff. Our apologies for you finding pests. We have followed up accordingly.

5
Everyone

By on Jun 13, 2020

Review comment responded on Jun 14, 2020

Thank you for taking the time to leave us a review. We hope to see you again in the near future.

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