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Sunset Marina Resort & Yacht Club - All Inclusive

3.5 out of 5.0

Recent guest reviews

Nice hotel close to the lagoon. No swimming in the lagoon but access by boat or shuttle to other sister resorts. Excellent food and staff. Fun program while we were there. Boat ride to the beach was awesome. Only complaint was brown water in shower probably due to some of their remodel projects and AC didn't work very well first day. They were right on top of it and had it much better the second day.

En general muy buen servicio, Rachel del staff de niños muy buena persona, Gabriel y Octavio del bar de la piscina súper serviciales y don tino mesero del restaurant muy mables la limpieza es muy buena aunque podría mejorar en algunas cosas la comodidad excelente y la comida deliciosa

Access to other properties but all-inclusive did not apply there. Sales agents were pushy. The tour/excursion concierge was very helpful.

Mala,el hotel es demasiado aburido,esta lejos del centro de Cancun,no tiene playa,no ponen musica por la noche ni en loby bar ,ni en pistina,despues del show ,no hay nada que hacer,el personal,exsepto del restaurantes malisimo,el hombre que esta en la recepcion ,no se preocupo ni el minimo que el transporte con el que ibamos a volver al aeropuerto tardava mas de 20 minutos,dos veces le pedi que llame por telefono i ni caso,nos sentimos abandonados por todo el personal,jamas volvere,nunca me han tratado tan mal en ningun hotel,la comida y la cena poca variedad,y repito,no es un hotel para ir a disfrutar y divertirte,es solo para gente mayor que quiere pasear y dormir,muy,muy,muy decepcionados .

Sucks. Bad food, cheap alcohol, service not that great. And its not on the beach. Was at mandala beach club and there was a shooting within feet from us.

If you can get tbe all inclusive package for $170 (for 4 people) GRAB IT! This is a great place for a couple nights stay.

No too good expirience...many issues in only 3 days...

Everything seem to be old. It says you have wifi which is partially true cos the wifi only works in common areas like lobby and restaurant so you have to leave your room and go to d lobby just to get your phone or laptop connected to d wifi which is not convenient. Quality of events in the hotel is pretty basic and d food is just ok

Amedeo the bar tender was awsome. The entertainment was awsome. The front desk person Natalie was very rude. The only place to swim is the pool, not a beach front property.

Customer service was wonderful. Great Mexican food on the buffet every day. My wife and I were so relaxed under the tiki lounge right behind our room looking over the Lagoon even took an afternoon sail on a catamaran then back to the Jacuzzi on our back porch. We didn't bring the kids this time because we needed some couple time but when we got to our room a Junior suite we couldn't believe there was a whole extra bedroom two showers. Kitchen too but all inclusive who needs it. This hotel is not a new build but I like it that way. Quiet enough but very fun and they will shuttle you by boat or van to there sister hotels. I like the Marina Resort the best. And we dive so dive shop on property. Anything else the coinciere can work out pickup right out front. Much more than we expected. Can't wait to get back.

Greetings Reviewers, I just got back to New York from a fabulous vacation at the Sunset Resort. I was a little nervous after reading some of the other reviews, but I have to tell you - this was perhaps one of the best times I have had. Remember, this is not a "RIU" and the cost was half the price, but the service, the room, the food, the location...everything was incredible. From the minute I arrived, my room was ready, the gentleman behind the desk was extremely kind and helpful, and the waiter Manuel as well as the Matre de Alfredo were very welcoming. Anyone out there on the fence about choosing this resort-do it, I promise you won't regret it. I will definitely stay here the next time I come to Cancun.

Orbs should not I repeat should not have anything to do with excursions and activities. Everything is apparently separate from the actual people who run the excursions and they had no IDEA what we payed or didn't pay for. I thankfully didn't purchase but my companion did and she went through a lot trying to book the activities that were already payed for! People were hit or miss friendly, if they felt like they were going to get something out of it. Good price for all inclusive tho. Can't beat that. But orbs needs to stop trying to push people to buy stuff. It def didn't help.

It was a really bad experience It has not beatch is lagoon only, swiming pool to small. It has only one restauran open. They forsed you to go for an orientacion for RCA or time shar, is mandatory when you are booking in this hotel. Wich I din't know, I got my all inclisive package from sat, to sat and they kicked me out on friday,17 my plane was booked until 18th. So it was bad, bad experince. I don't recomend it and is not cheap at all.

This was a very nice hotel for the money. The food is excellent and the staff is great. the only problem(s) were: The flowers they have in the lobby attracts a lot of small flies that are constantly bothering you. They are like little knats. The other problem was that they said the room had WiFi. I bought a weeks worth and when it didnt work, I called the front desk and after a few minutes they told me that you could only get internet in the lobby (it was free). I didnt get my money back for the internet I paid for though. The room sits on the lagoon side of the island and makes for a very peaceful setting. If I had kids they would have much better liked being on teh ocean side but for me it was fine.

nice spacious room, but no elevator for handiacped traveler

At first, you see beautiful display of mixed exotic vegetation and a nice cozy little white houses. However, soon enough you find out that everything is not so perfect as it seems. At our arrival at the airport the transportation Company (G L) did not have our names at their list even when we had our vouchers. So we waited around an hour arguing with the company guy about our transportation which is included in the package. Also, he took our vouchers. Moreover, the service was not that great and all the shows at the hotel were poor and not exciting. Also, they were selling Shares to all of us even when we were not interested, for example, at your arrival you had to see someone from the hotel to explain you what to do and where to go, but he was selling you some share times and he did not take NO for an answer. Furthermore, when we arrived from the airport at two o'clock PM we could not enter our rooms because the check in time is at 4PM and check out time is at 10 AM. This created many problems because when we booked at O....Z our rooms were available till 12 AM and not 10 AM. The staff tried to remove us out from our rooms around eight something AM. In the package, they offering you a free transportation to the other hotel SUNSET ROYAL by boat or a mini bus and of course, both of them were not available because they were broken. As a result, you have to take a taxi or a public transportation at your own expense. On our way back the driver from the Green line company arrived without any notice or any phone call to pick us up. He gave us 10 minutes to leave the hotel. When my girlfriend went down to talk to the driver he told her that some woman made reservation with us at 12 and that we confirmed that. However, that was not a case because nobody made any contact with us regarding our way back to the airport. The driver when we began to plead our cases that there is a mistake and that nobody confirmed with us anything about all this he became rude and used inappropriate language.

The main issue was with the staff; not real friendly. They could hardly understand English. Though the package I booked was an "All-Inclusive", I decided to tip anyone that helped me with 20 Pesos or more. The service never got better. The price I paid reflected the value...I guess. I will do more research the next time.

We went on a bike tour we also ate at the buffet and snack bar. Although we enjoyed the food they were lacking nightly entertainment. The front desk staff were very brief and not to friendly was not very informative. The staff at Sunset Lagoon did not speak much english which made communication ineffective. In other places that we stayed they were able to speak English fluently. If you stay at Sunset Lagoon it is good to know basic spanish. Be sure to take the boat or shuttle to the sister resort Sunset Royal to visit the beach .

Did not include whatvi asked for and the staff was very rude and ignored us and also they always wanted tips for NOTHING!!!

We had the best time! Te staff is great and very nice!! any questions they will answer it or find someone who can. They are the sweetest, i loved everything about this hotel, my hubby and i will deferentially come back to this specific one. The sister resort the sunset royal is beautiful but the staff there is nasty and have attitudes. I recommend the lagoon for any couple or family they have the best pool, people from the royal came to the lagoon just for the pool. The food is pretty good as well. They have alot of activity's going on if you dont like that then they can help you book tours.

Blvd. Kukulkan Km. 5.8, Zona Hotelena Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Avenida Kukulkan, Sunset Marina Resort & Yacht Club - All Inclusive is a leisurely stroll from sights such as Tortuga Beach and Langosta Beach. This 100-room, 3.5-star resort has a marina, a full-service spa, and 3 restaurants. It's on the waterfront and also near La Isla Shopping Mall and Escenica Tower.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11 AM. Relish the international cuisine at La Pergola, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room.


Rooms

The 100 air-conditioned rooms feature kitchens and balconies. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free minibar items, sofa beds, and coffee makers are also standard.


Property features

Guests of Sunset Marina Resort & Yacht Club - All Inclusive have access to a marina, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a spa tub, free WiFi in public areas, and a business center.

Room options

Luxury Room, 1 Bedroom

Full 2 | King 1 | Sleeps 6

Guest reviews for Sunset Marina Resort & Yacht Club - All Inclusive

Everyone (8) Couples (4) Family (3) Other (3) Friends (2)
4

nice hotel close to the lagoon.

Everyone

Nice hotel close to the lagoon. No swimming in the lagoon but access by boat or shuttle to other sister resorts. Excellent food and staff. Fun program while we were there. Boat ride to the beach was awesome. Only complaint was brown water in shower probably due to some of their remodel projects and AC didn't work very well first day. They were right on top of it and had it much better the second day.

By , from Utah USA on Sep 11, 2017

3
Everyone

Access to other properties but all-inclusive did not apply there. Sales agents were pushy. The tour/excursion concierge was very helpful.

By , from North Carolina on Mar 1, 2017

1
Everyone

Sucks. Bad food, cheap alcohol, service not that great. And its not on the beach. Was at mandala beach club and there was a shooting within feet from us.

By on Nov 29, 2016

3

great deal

Everyone

If you can get tbe all inclusive package for $170 (for 4 people) GRAB IT! This is a great place for a couple nights stay.

By on Jun 3, 2016

2
Everyone

No too good expirience...many issues in only 3 days...

By on May 10, 2016

3

hotel definitely needs upgrade

Everyone

Everything seem to be old. It says you have wifi which is partially true cos the wifi only works in common areas like lobby and restaurant so you have to leave your room and go to d lobby just to get your phone or laptop connected to d wifi which is not convenient. Quality of events in the hotel is pretty basic and d food is just ok

By , from Dallas TX on Mar 15, 2016

3

bartender's are excellent and so was the entertainment

Families

Amedeo the bar tender was awsome. The entertainment was awsome. The front desk person Natalie was very rude. The only place to swim is the pool, not a beach front property.

By on Nov 11, 2015

4

wonderful time in cancun

Couples

Customer service was wonderful. Great Mexican food on the buffet every day. My wife and I were so relaxed under the tiki lounge right behind our room looking over the Lagoon even took an afternoon sail on a catamaran then back to the Jacuzzi on our back porch. We didn't bring the kids this time because we needed some couple time but when we got to our room a Junior suite we couldn't believe there was a whole extra bedroom two showers. Kitchen too but all inclusive who needs it. This hotel is not a new build but I like it that way. Quiet enough but very fun and they will shuttle you by boat or van to there sister hotels. I like the Marina Resort the best. And we dive so dive shop on property. Anything else the coinciere can work out pickup right out front. Much more than we expected. Can't wait to get back.

By on Sep 13, 2014

5

sunset lagoon was fabulous......

Singles

Greetings Reviewers, I just got back to New York from a fabulous vacation at the Sunset Resort. I was a little nervous after reading some of the other reviews, but I have to tell you - this was perhaps one of the best times I have had. Remember, this is not a "RIU" and the cost was half the price, but the service, the room, the food, the location...everything was incredible. From the minute I arrived, my room was ready, the gentleman behind the desk was extremely kind and helpful, and the waiter Manuel as well as the Matre de Alfredo were very welcoming. Anyone out there on the fence about choosing this resort-do it, I promise you won't regret it. I will definitely stay here the next time I come to Cancun.

By on Feb 16, 2013

2

it was kind of a mess

GetawayWithFriends

Orbs should not I repeat should not have anything to do with excursions and activities. Everything is apparently separate from the actual people who run the excursions and they had no IDEA what we payed or didn't pay for. I thankfully didn't purchase but my companion did and she went through a lot trying to book the activities that were already payed for! People were hit or miss friendly, if they felt like they were going to get something out of it. Good price for all inclusive tho. Can't beat that. But orbs needs to stop trying to push people to buy stuff. It def didn't help.

By on Dec 23, 2012