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Seadust Cancun Family Resort - All Inclusive

3.5 out of 5.0

Recent guest reviews

Great location. Short trip to airport. Many restaurant choices. Friendly staff.

We did like the master bedroom view to the bay Restaurants and the buffet good food and entertainment also the hotel services staff. Thank you very much. We will come back agai.

The ac didn’t work properly. It stayed at 80 degrees our entire stay. Miserable

Our vacation was wonderful. There are so many things for the kids to do, lots of activities. The food was ok. It took a while to get the food at the restaurants but overall very nice. The housekeeping did a great job of keeping the rooms tidy however each day/night we had to request wash cloths and hand towels.

Extremely clean, excellent service! Best buffet food at any all inclusive I have ever been too. Restaurants were not as great as buffet.

Access to beach, friendly staff, clean. Great place to be with family!

Our AC was broke for 2 days. Staff came multiple times to try to fix it and stated it should be working but wasn’t bringing the temperature down. On the same day they had problem with their water supply and we had no water on our floor for hours so we had to use a different room to take shower. Food was beyond low quality. The only good things were the amenities for the kids(kids pool, kids club).

Excellent place and great ocean view from the room.

Resort is good, but I will never return here because of the

I went on a vacation with my family- my husband, a toddler and a teenager- and all four of us enjoyed ourselves. This was the perfect resort for our family.

The staff, service, and food were fabulous. Buffet was excellent. The hotel activities were great for my kids and there was easy beach access. A few updates to the property are needed. The hotel is built higher rather than wider so a long common area is in the middle. All the rooms (12 floors) face this main freeway. Every guest has to travel it to get to the pool and ocean, restaurants, activities, and bars. Regardless of what floor you are on, if you are in your room, the noise echos SO BAD! You hear every plate drop, every kid scream, and every door slam. Bring a noise machine if you want to go to bed early or sleep late, it is nearly impossible!

Stay away from infinity people scam at hotel, don’t waste your time for discounts, rooms are very noise and able to heard construction noise all day, rooms supposed to be sea view where another hotel blocking your view, and horrible looking construction from next hotel also

Outstanding in every way! So much for the kids, food was excellent! This place is awesome!!

Nice hotel, nice service, everything about it was fine. The only issue, is that if you’re late due to flight delay and you miss a day (like I did) don’t expect Seadust it Orbitz to refund you the day that you missed. So if something is outside your control, they’ll not refund you. Given this policy, I’ll never return as the hotel told me to go to Orbitz to argue my case.

Good food, great service, very kid friendly. We really enjoued our stay with 3 boys. Planning to come back!

Very disappointing, room not ready first day and after talking to others this is a common problem. Food only very tiresome as only buffet and snack bars open(all the same food) for breakfast and lunch every day. Restaurants are sub par. Japan restaurant was the best, Mexican barely had any real Mexican food. French restaurant was nice but to strict on dress code....running shoes were ok but not dress sandals...sweat pants were ok but not dress shorts...Kids club was good for son just wish they stuck to schedule they always gave options to the kids and never did the stuff on the beach which our son missed. Nothing for adults to do but drink during the day....no posted schedule of events and not even available when ask. Will not go back

Blvd. Kukulcan km.16.9, Lote 52-04 Cancun QROO

Hotel highlights

  • Walking distance to Delfines Beach and El Rey Ruins
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, this property is within a 10-minute walk of popular sights such as Delfines Beach and Maya Cancun Museum. This 505-room, 3.5-star property has 3 outdoor pools along with a casino and a free water park.


Dining

There are multiple options for onsite dining with 11 restaurants, including Le Maison de Michelle, which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

The accommodation is air-conditioned and has an array of amenities, including a coffee maker, a phone, and an ironing board. A Smart TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries.


Property features

This property features 3 outdoor pools, a casino, and a free water park. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include karaoke, a children's pool, and a fitness center.

Room options

Luxury Suite, 1 King Bed

King 1 | Sleeps 4

Sunset Suite-Adults Only

King 1 | Full 2 | Sleeps 2

Ocean Front Suite-Adults Only

King 1 | Sleeps 2

Club Ocean View Suite with Jacuzzi

Full 2 | King 1 | Sleeps 4

Guest reviews for Seadust Cancun Family Resort - All Inclusive

Everyone (55) Family (10)
4
Families

Great location. Short trip to airport. Many restaurant choices. Friendly staff.

By on Jun 15, 2019

1
Everyone

By on Jun 13, 2019

Review comment responded on Jun 13, 2019

Thank you for sharing you feedback with us. We are taking measures to improve our quality levels in facilities and guest services. We hope to have the opportunity of welcoming you back to improve your perception of us.

5
Families

We did like the master bedroom view to the bay Restaurants and the buffet good food and entertainment also the hotel services staff. Thank you very much. We will come back agai.

By on Jun 13, 2019

Review comment responded on Jun 13, 2019

Thank you for your kind feedback after your recent stay at Seadust Cancun Family Resort. We are delighted to hear that our team is doing a good job and we hope to have you with us soon again!

3
Family with small children

The ac didn’t work properly. It stayed at 80 degrees our entire stay. Miserable

By on Jun 8, 2019

Review comment responded on Jun 8, 2019

Thank you for sharing you feedback with us, we’ll be sure to follow up on your commentaries. We hope to have the opportunity of welcome you back in the near future to enhance your perception of our resort.

4
Everyone

Our vacation was wonderful. There are so many things for the kids to do, lots of activities. The food was ok. It took a while to get the food at the restaurants but overall very nice. The housekeeping did a great job of keeping the rooms tidy however each day/night we had to request wash cloths and hand towels.

By on May 23, 2019

Review comment responded on May 23, 2019

First of all, thanks a lot for having chosen Seadust Cancun Family Resort and for sharing a positive comment with us. We are happy to know that our resort pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay at Cancun. Thank you for sharing your experience and for recommending our resort.

4
Family with small children

Extremely clean, excellent service! Best buffet food at any all inclusive I have ever been too. Restaurants were not as great as buffet.

By on May 8, 2019

Review comment responded on May 8, 2019

Thank you for taking the time to write such a great review. It’s a pleasure for us to know that your experience at Seadust Cancun Family Resort exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We are looking forward to welcoming you back soon.

5
Families

Access to beach, friendly staff, clean. Great place to be with family!

By , from Bartlett, IL on Apr 29, 2019

Review comment responded on Apr 29, 2019

Thank you so much for your kind words regarding your recent stay at Seadust Cancun Family Resort. We are glad you enjoyed our location and that you felt at home with us. Thank you again for all your kind comments, we would be very happy to have your with us soon again.

2
Family with small children

Our AC was broke for 2 days. Staff came multiple times to try to fix it and stated it should be working but wasn’t bringing the temperature down. On the same day they had problem with their water supply and we had no water on our floor for hours so we had to use a different room to take shower. Food was beyond low quality. The only good things were the amenities for the kids(kids pool, kids club).

By on Apr 14, 2019

Review comment responded on Apr 14, 2019

First and foremost, thank you for taking the time to write us your comments about your stay at our resort. We have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is to satisfy our guests in every way. It's important to mention that we take every comment into account to improve in every way. We hope to have the opportunity of welcome you back in the near future to enhance your perception of our resort.

4
Family with small children

Excellent place and great ocean view from the room.

By on Apr 12, 2019

Review comment responded on Apr 14, 2019

Thank you for your kind feedback after your recent stay at Seadust Cancun Family Resort. We hope to have you with us soon again!

1
Everyone

Resort is good, but I will never return here because of the

By on Apr 12, 2019

Review comment responded on Apr 14, 2019

We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We are taking measures to improve our quality levels in facilities and guest services. We hope to have the opportunity of welcoming you back to improve your perception of us.

Seadust Cancun Family Resort - All Inclusive

Blvd. Kukulcan km.16.9, Lote 52-04, Cancun, QROO 77500