Skip to main content
Beginning of main content
Cancun, QROO
1-844-663-2269

Recent guest reviews

I stayed at this Resort for 7 days. The food buffet gets old eventually and it really isn't that good but it is not bad either. You will not starve. The drinks are amazing! and the staff is excellent! I reserved every night for their dinners my personal favorite is the Light House - extremely good! There was only 1 day out of the 7 where my room was not cleaned - i called and they responded immediately. I loved the fact that they gave my son a small cake for his birthday and since I was also celebrating my anniversary they gave me a free bottle of wine. LOVE IT Overall this is a family style Resort and we loved it! Will definitely be coming back again! Thank you!

Ocean front room was amazing with hot tub on the balcony my toddler would have stayed in that all day if I let her. Pools and beach area were very nice and service was great. Kids water slide area was really nice as well. Didn’t care much for the dinner food options but breakfast buffet was great. Best place we got to try for dinner was steak house. Recommend that over the rest. Staff was accommodating when we left an item in the room that had to be sent back to us. Very thankful for that!

Great overall hotel. Rooms were great. And lot of dining options. Has a modern feel to the hotel unlike many other hotels in Cancun. Staff works really hard to make your stay comfortable. Will return.

Guys dont ruin your vacation in this hotel..Very bad service and the food OMG really really bad

The hotel sucks food suck

Terrible servicio en el buffet y restaurant eran muy odiosos las personas que trabajan hay parece que no quieren trabajar los animadores de la picina si eran muy buenos y el servicio en la picina también alejandro muy bueno lo demás no .... no regresaría a ese hotel ni se lo recomiendo a mis amigos 👎 Fuimos por 5 noches un grupo de 30 personas 👎👎 Siempre visito mexico es mi 5ta ves primera ves mal experiencia ......

I’ve been to Mexico many times and this was the worst hotel I’ve been to. The service was terrible and the food was the same every single day at the buffet with not many options. It’s definitely a hotel for the locals not a lot of tourist. I wouldn’t go there again.

I loved the staff they where very attentive and friendly. I did not like the food it was always the same and not filling and not tasty at all. My shower was broken I called to get new shower head and never happened. Room service was the same stuff everyday not even a daily special. Even the restaurants there wasn’t even good. I’m not a picky eater at all and this food was just horrible. 18 peso to the $1 which is a scam as well. Over all not satisfied was waste of money and will not be going back.

The hotel and staff were great. The food is terrible. Better food will improve the ratings.

Welcomed properly rooms were wonderful & as described all inclusive worth it!! My kids had a blast as well in kids club & the pirate ship

THEY OFFER ME A GLUTEN FREE MANU AND THEY NEVER HAVE ANYTHING GLUTEN FREE IN THE RESTAURANTS

This place is really good for family with kids! The hotel is close to the airport!

This place was amazing, all the staff are very friendly and doing everything is possible to make you feel more comfortable! The food is awesome with lot os options to choose from! I’ll definitely be back!

Exceeded our expectations. There was so much to do at the resort that we didn’t need to go anywhere else. The staff was so friendly and the property was very clean. Food and drinks were great too!

Nice beach. Good service. Would recommend for family vacation.

Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Zona Hotelera within a short walk of Aquaworld, Seadust Cancun All Inclusive Family Resort is within 2 miles (3 km) of other popular sights such as Cancun Interactive Aquarium. This 505-room, 3.5-star resort has 3 outdoor pools along with a full-service spa and a free water park.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 11:00 AM. There are multiple options for onsite dining with 10 restaurants, including Le Maison de Michelle, which specializes in French cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Seadust Cancun All Inclusive Family Resort's 505 air-conditioned rooms provide balconies, coffee makers, and safes. Guests can expect 55-inch Smart TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include phones, ironing boards, and wardrobes or closets.


Property features

Seadust Cancun All Inclusive Family Resort features a full-service spa, 3 outdoor pools, and a free water park. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive resort include a nightclub, karaoke, and a children's pool.

Room options

Sunset Suite

1 King Bed | 2 Double Beds | Sleeps 3

Ocean Front Suite-Adults Only

1 King Bed | 2 Double Beds | Sleeps 2

Club Ocean View Suite with Jacuzzi

2 Double Beds | 1 King Bed | Sleeps 4

Luxury Suite

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Seadust Cancun All Inclusive Family Resort

Everyone (46) Couples (4) Family (33)
5
Family with small children

I stayed at this Resort for 7 days. The food buffet gets old eventually and it really isn't that good but it is not bad either. You will not starve. The drinks are amazing! and the staff is excellent! I reserved every night for their dinners my personal favorite is the Light House - extremely good! There was only 1 day out of the 7 where my room was not cleaned - i called and they responded immediately. I loved the fact that they gave my son a small cake for his birthday and since I was also celebrating my anniversary they gave me a free bottle of wine. LOVE IT Overall this is a family style Resort and we loved it! Will definitely be coming back again! Thank you!

By on May 23, 2021

Review comment responded on May 24, 2021

Thank you for taking the time to rate us, we are glad to know that you enjoyed your stay. We also thank you for sharing the areas of opportunity that you identified during your stay. We pledge to work based on them to continue improving and make sure the next time you visit us is even better. See you soon!

4
Family Family with small children

Ocean front room was amazing with hot tub on the balcony my toddler would have stayed in that all day if I let her. Pools and beach area were very nice and service was great. Kids water slide area was really nice as well. Didn’t care much for the dinner food options but breakfast buffet was great. Best place we got to try for dinner was steak house. Recommend that over the rest. Staff was accommodating when we left an item in the room that had to be sent back to us. Very thankful for that!

By on May 17, 2021

Review comment responded on May 17, 2021

Thank you for taking the time to rate us, we are glad to know that you enjoyed your stay. We also thank you for sharing the areas of opportunity that you identified during your stay. We pledge to work based on them to continue improving and make sure the next time you visit us is even better. See you soon!

5
Family

Great overall hotel. Rooms were great. And lot of dining options. Has a modern feel to the hotel unlike many other hotels in Cancun. Staff works really hard to make your stay comfortable. Will return.

By on May 14, 2021

Review comment responded on May 17, 2021

Thank you for taking the time to recommend us, we are happy to know that you enjoyed your stay. We hope to see you soon on your next trip to Cancun!

5
Everyone

By on May 12, 2021

Review comment responded on May 24, 2021

Thank you very much for recommending us, on behalf of the whole team we appreciate your visit. It was a pleasure having you with us and we hope to see you soon!

1
Family with small children

Guys dont ruin your vacation in this hotel..Very bad service and the food OMG really really bad

By on May 12, 2021

Review comment responded on May 13, 2021

Thanks for writing to us, it was a pleasure having you at Seadust Cancun Family Resort. We will have to work on different aspects, including those that you very kindly pointed out. We appreciate you taking the time to write this review as all comments are essential to improve our service.

1
Family Friends

The hotel sucks food suck

By on May 8, 2021

Review comment responded on May 10, 2021

Thank you for your review, we assure you that we will work on all the points you mention. We are taking steps to improve our quality levels both in facilities and in service. We look forward to welcoming you to improve your perception of us.

1
Family Family with small children Partner Couples Friends

Terrible servicio en el buffet y restaurant eran muy odiosos las personas que trabajan hay parece que no quieren trabajar los animadores de la picina si eran muy buenos y el servicio en la picina también alejandro muy bueno lo demás no .... no regresaría a ese hotel ni se lo recomiendo a mis amigos 👎 Fuimos por 5 noches un grupo de 30 personas 👎👎 Siempre visito mexico es mi 5ta ves primera ves mal experiencia ......

By on May 5, 2021

Review comment responded on May 11, 2021

Muchas gracias por traer estos temas a nuestra atención. Hemos realizado un informe detallado de sus comentarios y los hemos enviado a las áreas correspondientes para mejorar los aspectos que ha mencionado. De igual manera, seguiremos dando máxima prioridad a la capacitación y al desarrollo de nuestros colaboradores para garantizar un servicio que garantice la satisfacción de nuestros huéspedes. Gracias por elegir Seadust Cancun Family Resort para sus vacaciones, fue un placer ser sus anfitriones, esperamos que a pesar de los inconvenientes haya disfrutado de las otras amenidades que nos caracterizan; como las actividades familiares y la gran vista al Mar Caribe. Nos encantaría tener la oportunidad de recibirlos nuevamente para que comprueben lo mucho que mejoramos gracias a reseñas constructivas como la que amablemente nos hizo llegar.

1
Family with small children

I’ve been to Mexico many times and this was the worst hotel I’ve been to. The service was terrible and the food was the same every single day at the buffet with not many options. It’s definitely a hotel for the locals not a lot of tourist. I wouldn’t go there again.

By on May 4, 2021

Review comment responded on May 5, 2021

We would like to thank you for taking the time to share your recent experience at Seadust Cancun Family Resort. It is important to mention that it’s not an indication of our high standards of quality and service, and assure you that we'll be taking measures to improve our quality levels in facilities and guest service. We hope to have the opportunity to be your hosts again so you can see how much we improved… all thanks to constructive comments like yours.

2
Family with small children

I loved the staff they where very attentive and friendly. I did not like the food it was always the same and not filling and not tasty at all. My shower was broken I called to get new shower head and never happened. Room service was the same stuff everyday not even a daily special. Even the restaurants there wasn’t even good. I’m not a picky eater at all and this food was just horrible. 18 peso to the $1 which is a scam as well. Over all not satisfied was waste of money and will not be going back.

By on Apr 18, 2021

Review comment responded on Apr 20, 2021

We would like to thank you for taking the time to share your recent experience at Seadust Cancun Family Resort. It is important to mention that it’s not an indication of our high standards of quality and service, and assure you that we'll be taking measures to improve our quality levels in facilities and guest service. We hope to have the opportunity to be your hosts again so you can see how much we improved… all thanks to constructive comments like yours!

3
Family with small children

The hotel and staff were great. The food is terrible. Better food will improve the ratings.

By on Apr 18, 2021

Review comment responded on Apr 20, 2021

We appreciate you taking the time to write to us as this helps us to improve continuously. We are currently taking steps to improve our quality levels both in facilities and in service. We hope to see you again to improve your perception.

Seadust Cancun All Inclusive Family Resort

Cancun, QROO 77500
url importing http://www.orbitz.com/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645-p2.Hotel-Reviews
There was an error importing /Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645-p2.Hotel-Reviews