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Sandos Cancún All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with 3 outdoor pools
VIP Access

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Breakfast meal
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5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillowtop beds, free minibar, in-room safe, desk

Balcony Deluxe Room

8.0 out of 10
Very good
(119 reviews)
  • Partial ocean view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | Pillowtop beds, free minibar, in-room safe, desk

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 797 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Laguna suite

Laguna suite | Pillowtop beds, free minibar, in-room safe, desk

Laguna suite

9.4 out of 10
Exceptional
(9 reviews)
  • Lagoon view
  • 900 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Caribe Suite

Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 1160 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room

Deluxe room | Pillowtop beds, free minibar, in-room safe, desk

Deluxe room

8.4 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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  • Pool
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8.0 out of 10, Very Good, 1,498 reviews
$428 nightly
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About the neighborhood

Cancun

Located in Zona Hotelera within 2 miles (3 km) of La Isla Shopping Mall, Sandos Cancún All Inclusive - Adults Only is within a few miles (5 km) of other popular sights such as Delfines Beach. This 213-room, 4.5-star property welcomes guests with 3 outdoor pools, 5 restaurants, and free in-room WiFi.

What's nearby

  • Ballenas Beach - 3 min walk - 0.2 miles
  • Aquaworld - 13 min walk - 0.7 miles
  • Kukulcan Plaza Shopping Mall - 15 min walk - 0.8 miles
  • Hotel Zone Beaches - 2 min drive - 1.1 miles
  • La Isla Shopping Mall - 3 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬2 min walk
  • ‪Club 91 Lounge - ‬9 min walk
  • ‪Cafetto - ‬7 min walk
  • ‪Restaurante Zen - ‬7 min walk
  • ‪La Madalena - ‬7 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
Renovated in 2017, Sandos Cancún All Inclusive - Adults Only offers 3 outdoor pools, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include free WiFi in public areas, a hot tub, and a conference center.
32-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free minibar items, iPod docks, and espresso makers are other standard amenities.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,254 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.
Property Registration Number 005-007-006265/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Frequently asked questions

Are there all-inclusive rates at Sandos Cancún All Inclusive - Adults Only?

Sandos Cancún All Inclusive - Adults Only is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include tennis, volleyball, and water fitness classes.

What's there to see within easy reach of Sandos Cancún All Inclusive - Adults Only?

This property is situated in Zona Hotelera within a 10-minute walk of Ballenas Beach and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Hotel Zone Beaches within a short drive.

Is there parking available at Sandos Cancún All Inclusive - Adults Only?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Sandos Cancún All Inclusive - Adults Only?

Spa services at the property include hot stone massages, sports massages, couples treatments, and aromatherapy.

Does Sandos Cancún All Inclusive - Adults Only include a casino on the premises?

No, Sandos Cancún All Inclusive - Adults Only doesn't have a casino.

Is there an indoor pool at Sandos Cancún All Inclusive - Adults Only?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Sandos Cancún All Inclusive - Adults Only a good place to stay for couples?

This adults-only all-inclusive property offers many amenities for couples, including in-room massages as well as 3 outdoor pools and 2 bars.

Does Sandos Cancún All Inclusive - Adults Only have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Cancún All Inclusive - Adults Only have a restaurant with a breakfast menu?

Yes, Sandos Cancún All Inclusive - Adults Only has 5 restaurants, and serves breakfast for a surcharge.

Does Sandos Cancún All Inclusive - Adults Only allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sandos Cancún All Inclusive - Adults Only.

Does Sandos Cancún All Inclusive - Adults Only have connecting rooms?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Sandos Cancún All Inclusive - Adults Only?

The closest major airport to Sandos Cancún All Inclusive - Adults Only is Cancun Intl. Airport (CUN), which is 11.1 mi away (18 minutes by car).

Can I book a room with a balcony at Sandos Cancún All Inclusive - Adults Only?

Yes, some guestrooms at Sandos Cancún All Inclusive - Adults Only offer a furnished balcony and may feature sea views.

Does Sandos Cancún All Inclusive - Adults Only offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Cancún All Inclusive - Adults Only.

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1048 out of 2218 reviews
Rating 8 - Good. 530 out of 2218 reviews
Rating 6 - Okay. 366 out of 2218 reviews
Rating 4 - Poor. 149 out of 2218 reviews
Rating 2 - Terrible. 125 out of 2218 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Glenda, Surprise

Traveled with partner
Liked: Cleanliness
The room was perfect along with the service in the restaurants and bars. what threw us off is that in order to have certain liquors you have to be a member of their "Royal Elite", they advertise the property as all inclusive, that is not all inclusive. We will never stay there again. We have been to Cancun several times, and neve came across something like this in any of the resort we stayed in the past.
Stayed 6 nights in Oct 2025

10/10 Excellent

DeAndre

Stayed 3 nights in Oct 2025

8/10 Good

David Frederick

Traveled with family
Liked: Cleanliness
Comfortable beds and good service
Stayed 4 nights in Nov 2025

6/10 Okay

Jeffery

Stayed 5 nights in Nov 2025

8/10 Good

Oxana

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Finally got around to writing this review! My friends and I stayed at Sandos in Cancun from November 4th to 8th, and I just had to share our experience. I’ve been to Cancun many times — I truly love this place. But this was my first time staying at this particular hotel. To be honest, at first, I was ready to write a very negative review because the hotel turned out to be a bit different from what I expected. It’s definitely not new anymore and has quite a few flaws. But everything completely changed when the manager, Stefano Rayo, paid attention to our complaints… He turned out to be some kind of magician! Initially, we received a free room upgrade since I have Platinum membership with Expedia, but there was no hot water in the shower — we had to take cold showers even though we reported it several times. The issue wasn’t resolved… until Stefano found out about our problem. He gave us another, even better room with hot water! And his attitude toward us was simply outstanding — very respectful, polite, and professional. We truly felt like queens! 👑 We’re so grateful to him for doing everything possible to make our stay comfortable. Thanks to Stefano, our opinion about the hotel completely changed! We’d also like to mention Esdras, our waiter — he was always kind, friendly, and polite. Thank you! Overall, most of the hotel staff were nice and courteous, with just a few exceptions. In the end, our vacation turned out to be wonderful and full of fun!
Stayed 4 nights in Oct 2025

10/10 Excellent

Suhani

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. Have 0 complaints
Stayed 3 nights in Nov 2025

2/10 Terrible

Ahmad

Stayed 2 nights in Nov 2025

4/10 Poor

Manuel Moran

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beach I have seen in Cancun by far. The property was poorly maintained (old worn out furniture, chipped paint, moldy smell, pool water had paint chips and cigarette buds) staff was not helpful with questions kept getting the run around. Dinner reservations were a nightmare. Food was cold and buffet was not the best. I can say room service was great and dinner at the masquerade was fantastic. No nightlife entertainment and the activities are minimal.
Stayed 5 nights in Oct 2025

6/10 Okay

Amy L

Food was awful. Buffet was cold or dried out. Service was average at best in restaurants. The adults only crowd was loud w party music, not relaxing or peaceful. Not enough seats at pool or on beach. Massage, room service staff and housekeeping staff were wonderful. Sauna in spa broke, hot tub dirty and needed cleaned. OVERALL GREAT LOCATION, would not recommend for adults looking for peace & quiet to relax.
Stayed 5 nights in Oct 2025

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a vacation. All the staff were really amazing specially the animation crew with a lot of fun activities.
Stayed 3 nights in Oct 2025

10/10 Excellent

Adnan, calgary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious , clean . Good variety of food and restaurants , friendly staff and very good entertainment . Lots of space in the pool and the beach was great .
Stayed 9 nights in Oct 2025

10/10 Excellent

David Denis

Stayed 6 nights in Oct 2025

10/10 Excellent

Christopher

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at sandos Cancun for our honeymoon and we loved it. This was our first time at an all inclusive resort and it was completely worth it! The staff were very friendly and attentive. There was a pool party everyday and it was super fun! There were also parties and shows every night, very cool and fun! It felt like a dream, especially after getting married to the love of my life!
Stayed 4 nights in Oct 2025

10/10 Excellent

Alita

Stayed 7 nights in Oct 2025

6/10 Okay

Miguel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Place seemed under staffed.
Stayed 3 nights in Oct 2025

10/10 Excellent

Akilah

Stayed 4 nights in Oct 2025

2/10 Terrible

Kwok

Traveled with partner
The bed spring was very bad. The ceiling of the bathroom was leaking water and eventually part of it fell down. I was unable to take a shower during that day. It took a day before they exchanged a new room for me. It was not a good experiment.
Stayed 4 nights in Oct 2025

6/10 Okay

Veronika

Traveled with partner
Disliked: Property conditions & facilities
Beautiful ocean views and a comfy bed, but everything else missed the mark. Service was super slow, food was mediocre, pool was murky. The place feels run down, and you’ll likely have to pay extra every day for a cabana since there are never enough chairs. If you’re looking to drink and party, this might be your spot. But if you want to relax or enjoy good food, spend a little more on a nicer hotel. Won’t be coming back.
Stayed 5 nights in Oct 2025

10/10 Excellent

Tyrone

Liked: Cleanliness
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Shereese

Traveled with group
Liked: Cleanliness, property conditions & facilities
Room and staff were excellent!
Stayed 4 nights in Oct 2025

10/10 Excellent

Neha

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stunning view and east access from the airport
Stayed 4 nights in Oct 2025

4/10 Poor

Cuauhtemoc

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is definitely NOT what is advertised in Expedia . This was my second time in Cancun on a different resort but for sure will never come back to this place ! The attitude and attention is terrible! Do not book with Sandos Cancun waste of money !
Stayed 3 nights in Oct 2025

10/10 Excellent

Okehelem

Traveled with partner
Liked: Cleanliness, staff & service
Beach view and pools were pleasant and fun however the property needs to be upgraded. Air conditioning water was leaking in my room,You see crack on the walls by the balcony.
Stayed 4 nights in Oct 2025

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The stay was just okay nothing to rave about the buffet was terrible. I got a massage and facial it was horrible!!!!! It wasn’t a real massage the lady just rubbed oil on me and put a mask on my face that’s it just the mask then she washes out a complete waist of money. The view was beautiful and the pool was pretty overall 10/10 do not recommend it’s not a resort it’s a small hotel
Stayed 5 nights in Oct 2025

6/10 Okay

Zedena Marie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Entertainment staff was great. Too many areas that are only open to members and not regular people.
Stayed 4 nights in Oct 2025

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