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Recent guest reviews

Why did they run out of meat on a Wednesday for breakfast and then shrimp for a prebooked hibachi dinner. Good was Luke warm most days.

All were good.

Good service by everyone

very friendly staff. Made friends with one of the guys in the pool area name Diego. Room was always clean and room service was available as soon as we called. very happy with Sandos Cancun.

Loved the atmosphere and the location.

Our room could have used some freshening up but was clean. Plenty of food options. The staff at Sandos were wonderful. Diego at the pool and beach and Kenny bringing drinks all day-both were fantastic. Lots of fun but without the spring break vibe. Overall a great time.

Buffet was great, room service was really nice but the mixed drinks were amazing! Staff was super friendly.

I have enjoyed my stay in Sandos Cancun. Great place to spent my vacation time.

Would return. Very clean. Friendly staff

Nice property and the staff was always responsive and friendly. I'm sure there are some more upscale resorts but I was entirely pleased with the accommodations and services.

The food at Sandos was incredible! Don't miss the cheeseburger and the hibachi. The buffet was awesome as well. We'll be back!

Love the staff. They were excellent and especially the service at the pool! He was right on top of bringing us drinks!!! The only thing that could have been better was the food.

very relaxed atmosphere food could be better everything else ok

Bad service . Rooms didn’t seam clean

Old facilities. One buffet area, old furniture and beds. Small elevators. Long line to check in.

Km 14 Mz 53 Lote 37-1 ZH Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera within 2 miles (3 km) of La Isla Shopping Mall, Sandos Cancun All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 213-room, 4.5-star property welcomes guests with 3 outdoor pools, 5 restaurants, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. Get your fill of international cuisine for breakfast, lunch, or dinner at Zango Restaurant, one of 5 onsite restaurants, or enjoy the ocean views at St. Trop. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

32-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free minibar items, iPod docks, and espresso makers are other standard amenities.


Property features

Renovated in 2017, Sandos Cancun All Inclusive offers 3 outdoor pools, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include free WiFi in public areas, a spa tub, and a conference center.

Room options

Laguna suite

1 King Bed | Sleeps 3

Caribe Suite

2 Double Beds and 1 King Bed | Sleeps 4

Superior Room Ocean or Lagoon Partial View

1 King Bed | 2 Double Beds | Sleeps 3

Deluxe Room Ocean or Lagoon Partial View with Balcony

1 King Bed | 2 Double Beds | Sleeps 3

Guest reviews for Sandos Cancun All Inclusive

Everyone (31) Couples (12) Family (17)
3
Family

Why did they run out of meat on a Wednesday for breakfast and then shrimp for a prebooked hibachi dinner. Good was Luke warm most days.

By on Mar 14, 2024

Review comment responded on Mar 18, 2024

Dear Cherelle,
I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. 

We are glad to know that our services exceeded your holiday expectations.We thank you for highlighting our attributes as well as your recommendations. 

We hope to have the honor of serving you in the future. 

Kindest wishes,Web RelationsSandos Cancún

5
Everyone

All were good.

By on Mar 11, 2024

Review comment responded on Mar 12, 2024

Dear Philippe,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun

5
Family

Good service by everyone

By on Aug 10, 2023

Review comment responded on Aug 10, 2023

Dear Mallikarjuna,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel. Kindest wishes,

5
Partner Couples

very friendly staff. Made friends with one of the guys in the pool area name Diego. Room was always clean and room service was available as soon as we called. very happy with Sandos Cancun.

By on Jun 27, 2023

Review comment responded on Jun 28, 2023

Dear Jesus,While extending you a warm regard, I would like to thank you for sharing your views and comments related to your recent stay at Sandos Cancún.We are very happy to see that you had a great time in our hotel and that you enjoyed your stay with us.We hope to see you next year at Sandos Cancún, your home away from home...Warm regards,

5
Family

Loved the atmosphere and the location.

By on Jun 21, 2023

Review comment responded on Jun 22, 2023

Dear Feras,

On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel. 

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. 

Kindest wishes,Web RelationsSandos Cancún

4
Everyone

Our room could have used some freshening up but was clean. Plenty of food options. The staff at Sandos were wonderful. Diego at the pool and beach and Kenny bringing drinks all day-both were fantastic. Lots of fun but without the spring break vibe. Overall a great time.

By on Jun 12, 2023

Review comment responded on Jun 12, 2023

Dear Margaret,

Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. 

Our team is truly motivated and we love to know that our guests are having wonderful experiences. 

Your comments made us so happy and so proud to work in this little piece of Paradise.

Let us know as soon as you are ready to come back; our great team will be ready to exceed your expectations again.Sincerely,Web RelationsSandos Cancún

4
Family

Buffet was great, room service was really nice but the mixed drinks were amazing! Staff was super friendly.

By on Jun 10, 2023

Review comment responded on Jun 12, 2023

Dear Mary,

On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel. 

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. 

Kindest wishes,Web RelationsSandos Cancún

5
Everyone

By on Apr 28, 2023

5
Everyone

By on Apr 22, 2023

5
Everyone

I have enjoyed my stay in Sandos Cancun. Great place to spent my vacation time.

By on Apr 18, 2023

Review comment responded on Apr 18, 2023

Dear Carl,

I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay. 

We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations. 

We hope to have the honor of serving you in the future. 

Kindest wishes,Web RelationsSandos Cancún

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