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Recent guest reviews

The pools and the cabanas around the pool area. The staff was excellent in taking your orders for drinks and food. Nightly entertainment was good especially Black Jack Casino night

It was a pleasure staying at this resort, excellent entertainment and pool side service. The restaurants food was pretty good, definitely a variety of chooses to eat.

The staff are very nice, Specially Janeti in the front desk. I have no complaints whatsoever about the staff. Food is delicious, downstairs is really clean. The only thing is that my room had a smell, because it was closed for long i’m guessing, but is is tolerable. I would definitely recommend the hotel.

Needs a bit of freshen up on property . Probably also use disposable cups for pool bar. Cups used are mostly in poor condition

The resort is smaller than others around it so it makes for a great personalized experience. Less people equals more spots at the pool and beach. They put on the best Easter pool show I’ve seen. Full on concert basically.

Excellent accomodating friendly staff. Very helpful! The only thing i could find not attractive is the lobby was very outdated.

Bad food - not to much of a selection - service very bad - they will bring the drink you ordered at almost the end of your meal - you order things like espresso and they forget to bring it (it happened 3 times in 5 days). Cold pool - hot tub not functional - they offer evening entertainment/ dance programs but strange... front desk nice but not very accommodating! There is no Mexican food anywhere on this property and the tropical cocktails have unusual ingredients and they are not very good - only in downtown cancun in regular Mexican places will find good margaritas! Room and building were clean and pretty!

Very nice hotel but we were expecting a more spread out and intimate type of setting, not a tall building. But overall the staff was very professional and helpful. We would love to try their other locations.

Staff at the pool and overall the hotel were so amazing. Henrique, Alberto amazing .

Beds on the beach we’re great Staff was helpful Food could be better

The Staff at Sandos was amazing. Anything we needed was accommodated with a smile. I loved being so close to the ocean, they kept the beach clean, and the beach beds were placed well and maintained. We were also very well attended to beachside. The food was okay, room service was great, and the pools are awesome. Ive never see a harder worker than Tony, jack-of-all-trades. Emmanuel was entertaining and very good at his job. We also had an amazing time at the spa. Angelina was an incredible masseuse, charming, helpful, and very good at her job.

Professional and friendly staff, it was a nice experience. Thank you.

Great Location, nice beach, and excellent staff members.

Very great service. Right next to the beach. Staff was very helpful.

Amazing hotel with a friendly, above and beyond staff. Beach location is hands down the best and food is pretty good for an all inclusive. This hotel is not a giant factory like some of the others on the strip and is a gem in my opinion.

This hotel has to be the best in cancun...This is me & my wife 3rd trip to this hotel & based on our last stay..Everytime we come to cancun..This is gonna be the place..The hospitality the ambiance & everything about the staff & comfortablility is awesome..& extremley secure..& Close to shopping bars & jetskis..You name it..Everything is close...Keep up the good work sandos!

Km 14 Mz 53 Lote 37-1 ZH Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera within 2 miles (3 km) of La Isla Shopping Mall, Sandos Cancun All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 213-room, 4.5-star property welcomes guests with 3 outdoor pools, 5 restaurants, and free in-room WiFi.


Dining

There are multiple options for onsite dining with 5 restaurants, including Zango Restaurant, which specializes in international cuisine and serves breakfast, lunch, and dinner, and St. Trop with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 213 air-conditioned rooms provide free minibar items, iPod docks, and espresso makers. 32-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free bottled water, ceiling fans, and laptop-compatible safes are also standard.


Property features

Renovated in 2017, Sandos Cancun All Inclusive offers 3 outdoor pools, a health club, and a spa tub. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and a conference center.

Room options

Caribe Suite

Full 2 | King 1 | Sleeps 4

Laguna suite

King 1 | Sleeps 3

Sandos Suite

King 1 | Sleeps 3

Deluxe Room Ocean or Lagoon Partial View with Balcony

Full 2 | King 1 | Sleeps 3

Guest reviews for Sandos Cancun All Inclusive

Everyone (70) Couples (125) Business (2) Family (27) Friends (30) Other (7)
5
Families

The pools and the cabanas around the pool area. The staff was excellent in taking your orders for drinks and food. Nightly entertainment was good especially Black Jack Casino night

By on Jul 24, 2019

Review comment responded on Jul 24, 2019

Dear Guest, I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.  We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes. We hope to have the honor of serving you in the future.  Kindest wishes, Victoria Barbero Web Relations Sandos Cancun

5
Families

It was a pleasure staying at this resort, excellent entertainment and pool side service. The restaurants food was pretty good, definitely a variety of chooses to eat.

By , from Chicago on Jul 20, 2019

Review comment responded on Jul 20, 2019

Dear Sasha, I would like to thank you for posting this kind review and sharing the wonderful experience you had during your stay.  We are glad to know that our services exceeded your holiday expectations. We thank you for highlighting our attributes as well as your recommendations.  We hope to have the honor of serving you in the future.  Kindest wishes, Victoria Barbero Web Relations Sandos Cancun

5
Families

The staff are very nice, Specially Janeti in the front desk. I have no complaints whatsoever about the staff. Food is delicious, downstairs is really clean. The only thing is that my room had a smell, because it was closed for long i’m guessing, but is is tolerable. I would definitely recommend the hotel.

By on Jul 11, 2019

Review comment responded on Jul 11, 2019

Dear guest, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Victoria Barbero Web Relations Sandos Cancun

5
Everyone

By on Jun 3, 2019

Review comment responded on Jun 3, 2019

Dear guest, Thank you for choosing Sandos Cancun as your holiday destination. We are happy to know that you enjoyed your vacation and we have reached our goal. We hope to receive you again for other unforgettable holidays. Best regards, Victoria Barbero Web Relations Sandos Cancun

1
Everyone

By on May 27, 2019

4
Everyone

Needs a bit of freshen up on property . Probably also use disposable cups for pool bar. Cups used are mostly in poor condition

By on May 18, 2019

Review comment responded on May 18, 2019

Dear guest, Please accept our apologies. we appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All comments have been addressed. Thank you for staying with us and I hope you will give us another opportunity to serve you Best Regards Victoria Barbero Web Relations Sandos Cancun

3
Everyone

By on May 15, 2019

Review comment responded on May 23, 2019

Dear guest, Thank you for sharing your feedback. We are so sorry to hear that we did not meet your expectations. Please know that this is certainly not the level of service we seek to provide. Best, Victoria Barbero Web Relations Sandos Cancun

5
Partner Couples

The resort is smaller than others around it so it makes for a great personalized experience. Less people equals more spots at the pool and beach. They put on the best Easter pool show I’ve seen. Full on concert basically.

By on Apr 23, 2019

Review comment responded on May 2, 2019

Dear Sam, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Victoria Barbero Web Relations Sandos Cancun

4
Friends

Excellent accomodating friendly staff. Very helpful! The only thing i could find not attractive is the lobby was very outdated.

By on Mar 7, 2019

Review comment responded on Mar 7, 2019

Dear guest, Thank you very much for your positive comments about our resort and for your recognition of the effort and talent of our collaborators. Of course there will always be room for improvement, and we will continue to work hard every day until we reach the goal of meeting all the needs of our guests and exceeding their expectations. Thank you for choosing Sandos Cancun and we hope to see you soon once again. Very cordially,

4
Everyone

Bad food - not to much of a selection - service very bad - they will bring the drink you ordered at almost the end of your meal - you order things like espresso and they forget to bring it (it happened 3 times in 5 days). Cold pool - hot tub not functional - they offer evening entertainment/ dance programs but strange... front desk nice but not very accommodating! There is no Mexican food anywhere on this property and the tropical cocktails have unusual ingredients and they are not very good - only in downtown cancun in regular Mexican places will find good margaritas! Room and building were clean and pretty!

By on Jan 27, 2019

Review comment responded on Jan 28, 2019

Dear Dani, I'd like to thank you for sharing with us all of your very valuable feedback. Rest assured that we will take all of it into serious consideration,and will keep on making the necessary improvements, in order to meet and exceeds all of our guests expectations. Thank you so much staying at Sandos Cancun Lifestyle Resort. We hope to see you again in the future and then surprise and satisfy your every need. Warm regards

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