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Recent guest reviews

My group of friends had a fantastic time here during spring break. It was more calm and family friendly than other resorts, but it had everything we wanted and needed. The food was great— the buffet for breakfast, lunch, and dinner, and 3 a la carte specialty restaurants for dinner were all delicious. The bars were great. Staff was so friendly and attentive; I can’t say enough great things. For what we paid, we were definitely impressed and happy!

Nothing to do, pool very dirty, hotel smells, food sucks.

Was The worst vacation and I hadThe room has no light the AC was broken the elevator got stuck with my kids and stay for an hour nobody did anything everybody was so calm

We enjoyed the views and the staff at the bars were super helpful and kind. Our rooms AC did not work properly, even after calling in and walking down to the front lobby the issue was not resolved. Maintenance did come up to our room. I asked if there were fans available, which we were informed there were not. Maintenance informed us the lines were in fact iced up, we were told we would be moved the next day, however there was never any follow up by the hotel staff. We stayed in the room despite the inconvenience, as it was very humid in the room, we spent most of the day by the pool/ocean so this was only a problem when sleeping at night. There is a club on site, however there was an additional charge for hotel guests.

Great a la carte restaurants, equinox rooftop bar but you have to pay, I didn’t like the buffet, they need to improve quality in the food and more variety , but excelent service (Jose Poot, Alejandro,Ismael), great photo spots, I enjoyed the palapa with the hammocks, the mayan ruins (scorpion temple for pictures. Need to improve Air Conditioning in the buildings, feel warmer and some rooms. But overall good.

The staff it’s very friendly. Easy to get to the beach, in the restaurant El Pescador they have good glifos, etc.

Only staff and management were very nice and hospitable!! For

Friendly staff, excellent service I would definitely recommend this hotel

Property was clean. Near shopping center. Drinks were watered down. No fridge in room.

Everything was perfect. I only wish the beds were longer and softer :)

Awesome experience, it was my third time in Cancun,first here at this hotel, but would definitely recommended to all my family & friends👍👌

Beach was nice and clean. Poor work manship on interiors. No ice or cofee machine on my wing. I was told to come yo the lobby. Staff speaks very little English. Food was horrible at both restaurants. The first room i wss in air conditioner wasnt working and you could hear construction going on. After pressing for a manager and asking for a room change. I was given a nicer room which i apprxiyed howe er there ws no deadbolt on the door which i thiught was odd. Early one morning a staff member opened the door no warning no knock just opened it and gave us a pamphlet. I still dont understand why he didn't just slide it under the door. Anyway overall my stay was okay. They definitely need to offer better food options and educate staff.

Kukulcan Blvd., Km. 12.5, Lote 18 Cancun QROO

Room options

Family Suite with Terrace

2 Double Beds | 1 Double Murphy Bed | Sleeps 6

Deluxe Room

2 Double Beds | Sleeps 4

Family Suite

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Super Saver

2 Double Beds | Sleeps 4

Hotel highlights

  • Walking distance to Cancun Interactive Aquarium and La Isla Shopping Mall
  • Free WiFi and wired Internet in public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, Park Royal Beach Cancun - All Inclusive is within a 5-minute walk of Cancun Interactive Aquarium and within 15 minutes of other popular attractions like La Isla Shopping Mall. This 289-room, 3.5-star property has 2 outdoor pools along with a private beach and 4 restaurants.


Dining

Enjoy the pool views at La Veranda, one of 4 onsite restaurants.


Rooms

All of Park Royal Beach Cancun - All Inclusive's 289 rooms are air-conditioned and have an array of amenities, including free bottled water, phones, and ironing boards. 32-inch LED TVs come with cable channels. Desks and free toiletries are other standard amenities.


Property features

Guests of Park Royal Beach Cancun - All Inclusive have access to a private beach, 2 outdoor pools, and a children's pool. If you drive, take advantage of free valet parking. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a fitness center, free WiFi in public areas, and a TV in a common area.

Guest reviews for Park Royal Beach Cancun - All Inclusive

Everyone (36) Couples (8) Family (9) Other (2) Friends (5)
5
Everyone

By on Mar 24, 2020

Review comment responded on Mar 25, 2020

First of all, we would like to thank you for choosing Park Royal Golden Resort Cancún as host of your recent holidays and for the time taken to share your charming experience. This kind of reviews encourages us to strive for a service of excellence.

5
Friends

My group of friends had a fantastic time here during spring break. It was more calm and family friendly than other resorts, but it had everything we wanted and needed. The food was great— the buffet for breakfast, lunch, and dinner, and 3 a la carte specialty restaurants for dinner were all delicious. The bars were great. Staff was so friendly and attentive; I can’t say enough great things. For what we paid, we were definitely impressed and happy!

By , from Miami, FL on Mar 12, 2020

Review comment responded on Mar 14, 2020

First and foremost, we would like to express our gratitude for staying at Park Royal Golden Resort Cancún. Thank you for taking the time to share the delightful experience you had. This kind of reviews encourages us to strive for a service of excellence. Hopefully we will have the opportunity of welcoming you another time to create more memorable experiences.

4
Everyone

By on Jan 12, 2020

Review comment responded on Jan 14, 2020

Muchas gracias por su preferencia y por su amable reseña. Fue un placer haberlo recibido en Park Royal Golden Resort Cancún. Nos dará mucho gusto recibirlo nuevamente y sobrepasar sus expectativas.

5
Everyone

By on Jan 8, 2020

Review comment responded on Jan 15, 2020

Thank you for your preference and your kind review. It was a pleasure to welcome you to Park Royal Golden Resort Cancún. We look forward to welcome you back to have the pleasure of serving you again.

5
Everyone

By on Nov 1, 2019

Review comment responded on Nov 1, 2019

Gracias por su estancia en Park Royal Golden Resort Cancún y por su reseña tan positiva. Nos dará mucho gusto recibirlo nuevamente y sobrepasar sus expectativas. Thank you for your stay at Park Royal Golden Resort Cancún and for such a positive review. We will be glad to welcome you back and go beyond your expectations.

1
Family

Nothing to do, pool very dirty, hotel smells, food sucks.

By on Sep 2, 2019

Review comment responded on Sep 2, 2019

Thank you for your preference. It was a pleasure to welcome you to Park Royal Cancún. It is thanks to comments like yours that we are able to identify our opportunity areas to continue to provide a quality service. It would be a pleasure to host your upcoming vacations for you to testify the changes managed.

1
Family Family with small children Family

Was The worst vacation and I hadThe room has no light the AC was broken the elevator got stuck with my kids and stay for an hour nobody did anything everybody was so calm

By , from USA on Jun 25, 2019

Review comment responded on Jun 25, 2019

First and foremost, we would like to express our gratitude for staying at Park Royal Cancún. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We extend an honest apology to you for the unpleasant situation occurred during your stay. Proper measures have been taken alongside the staff to avoid future situations on these matters. We hope you granted us the opportunity to change your perspective towards the resort.

3
Friends

We enjoyed the views and the staff at the bars were super helpful and kind. Our rooms AC did not work properly, even after calling in and walking down to the front lobby the issue was not resolved. Maintenance did come up to our room. I asked if there were fans available, which we were informed there were not. Maintenance informed us the lines were in fact iced up, we were told we would be moved the next day, however there was never any follow up by the hotel staff. We stayed in the room despite the inconvenience, as it was very humid in the room, we spent most of the day by the pool/ocean so this was only a problem when sleeping at night. There is a club on site, however there was an additional charge for hotel guests.

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Thank you for your stay at Park Royal Cancún. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. We are truly sorry to read the inconveniences you went through during your stay. The corresponding departments have been aware of this situation in order to avoid future discontents. We hope you granted us the opportunity to change your perspective towards the resort.

4
Everyone

Great a la carte restaurants, equinox rooftop bar but you have to pay, I didn’t like the buffet, they need to improve quality in the food and more variety , but excelent service (Jose Poot, Alejandro,Ismael), great photo spots, I enjoyed the palapa with the hammocks, the mayan ruins (scorpion temple for pictures. Need to improve Air Conditioning in the buildings, feel warmer and some rooms. But overall good.

By , from Texas on Jun 22, 2019

Review comment responded on Jun 25, 2019

Let us thank you in the first place for staying at Park Royal Cancún and for taking the time to share your pleasant experience. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. This kind of reviews encourages us to strive for a service of excellence.

4
Partner Couples

The staff it’s very friendly. Easy to get to the beach, in the restaurant El Pescador they have good glifos, etc.

By on Jun 20, 2019

Review comment responded on Jun 20, 2019

Let us thank you in the first place for staying at Park Royal Cancún and for taking the time to share your pleasant experience. It is pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. It is thanks to comments like yours that we want to work hard every day to offer a greater service. Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.

Park Royal Beach Cancun - All Inclusive

Kukulcan Blvd., Km. 12.5, Lote 18, Cancun, QROO 77500
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