Iberostar Selection Cancún - All Inclusive

Choose dates to view prices

Where to?

Dates

May 2026

June 2026

5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub
All inclusive

Explore the area

Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500

Place, Kukulcan Plaza Shopping Mall
‪1 min walk‬
Place, Hotel Zone Beaches
‪5 min walk‬
Place, Marlin Beach
‪5 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪35 min drive‬

Room options

Premium Room, Ocean View

Good

Ocean view
398 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free WiFi

Premium Room, Partial Ocean View

Very good

Partial ocean view
398 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free WiFi

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

Ocean view
624 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free WiFi

Villa, Oceanfront (Swim Out)

Good

Ocean view
624 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free WiFi

Premium Room, Balcony, Ocean View

Good

Ocean view
398 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free WiFi

Villa, Poolside

Good

Garden view
624 sq ft
1 bedroom
Sleeps 4
1 King Bed
Free WiFi

Villa, Poolside

Exceptional

Garden view
624 sq ft
1 bedroom
Sleeps 1
1 King Bed
Free WiFi

Premium Room, Balcony, Ocean View

Ocean view
398 sq ft
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
Free WiFi

Villa, Oceanfront (Swim Out)

Ocean view
624 sq ft
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
Free WiFi

Villa, Oceanfront

Ocean view
624 sq ft
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
Free WiFi

Premium Room, Partial Ocean View

Exceptional

Partial ocean view
398 sq ft
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
Free WiFi

Premium Room, Ocean View

Ocean view
398 sq ft
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed
Free WiFi

Single Room Premium with Sea View

398 sq ft
Sleeps 1
Free WiFi

Double Room Premium with Sea View

398 sq ft
Sleeps 4
Free WiFi

Double Room Premium with Sea View

398 sq ft
Sleeps 1
Free WiFi

Double Room Premium with Sea View

398 sq ft
Sleeps 4
Free WiFi

Double Room Premium with Partial Sea View

398 sq ft
Sleeps 1
Free WiFi

Double Room Premium with Partial Sea View

398 sq ft
Sleeps 4
Free WiFi

Villa with View

624 sq ft
Sleeps 1
Free WiFi

Villa with View

624 sq ft
Sleeps 4
Free WiFi

Villa with View

624 sq ft
Sleeps 1
Free WiFi

Villa with View

624 sq ft
Sleeps 4
Free WiFi

Villa with Sea View

624 sq ft
Sleeps 1
Free WiFi

Villa with Sea View

624 sq ft
Sleeps 4
Free WiFi

Quadruple Room Premium

398 sq ft
Sleeps 4
Free WiFi

Single Room Premium

398 sq ft
Sleeps 1
Free WiFi

Double Room Premium

398 sq ft
Sleeps 4
Free WiFi

Suite, Oceanfront

Ocean view
958 sq ft
1 bedroom
Sleeps 1
1 King Bed
Free WiFi

Suite, Oceanfront

Excellent

Sea view
958 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free WiFi

Suite, Ocean View (Master)

Sea view
1475 sq ft
1 bedroom
Sleeps 1
1 King Bed
Free WiFi

Suite, Ocean View (Master)

Very good

Sea view
1475 sq ft
1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Premium Room (Promo)

Garden view
398 sq ft
Sleeps 1
1 King Bed OR 2 Double Beds
Free WiFi

Premium Room (Promo)

Garden view
398 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds
Free WiFi

Standard Room

Exceptional

398 sq ft
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free WiFi

Standard Room

398 sq ft
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
Free WiFi

Suite with Sea View

957 sq ft
Sleeps 4
Free WiFi

Suite with Sea View

Sleeps 1
Free WiFi

Suite with Sea View

Sleeps 4
Free WiFi

Suite Master with Sea View

Sleeps 3
Free WiFi

Suite Master with Sea View

Sleeps 1
Free WiFi

Quadruple Room Premium with Sea View

398 sq ft
Sleeps 4
Free WiFi

Quadruple Room Premium with Partial Sea View

398 sq ft
Sleeps 4
Free WiFi

Villa with View

624 sq ft
Sleeps 4
Free WiFi

Quadruple Room Premium with Sea View

398 sq ft
Sleeps 4
Free WiFi

Villa with View

624 sq ft
Sleeps 4
Free WiFi

Villa

624 sq ft
Sleeps 4
Free WiFi

About the neighborhood

Cancun

Located in Zona Hotelera, Iberostar Selection Cancún - All Inclusive is a leisurely stroll from popular sights such as La Isla Shopping Mall and Hotel Zone Beaches. This 426-room, 4.5-star property welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.

What's nearby

Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 miles
Luxury Avenue Shopping Mall - 2 min walk - 0.1 miles
Hotel Zone Beaches - 5 min walk - 0.3 miles
Marlin Beach - 5 min walk - 0.3 miles
La Isla Shopping Mall - 14 min walk - 0.8 miles

Getting around

Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

‪La Veranda - ‬7 min walk
‪El Fish Fritanga - ‬5 min walk
‪Club Bistro - ‬6 min walk
‪Hacienda Sisal - ‬4 min walk
‪Ilios Restaurant - ‬8 min walk

About this property

Iberostar Selection Cancún - All Inclusive

Iberostar Selection Cancún - All Inclusive features a private beach, a golf course, and a full-service spa. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 700 per person one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include 9 outdoor pools, a free water park, and a children's pool.

Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, coffee makers, and safes.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a complimentary water park, a private beach, and an outdoor tennis court. 9 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Pool
Hot tub
All inclusive
Spa

$234 nightly

May 19 - May 20

Total with taxes and fees

2 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Breakfast included
All inclusive
Spa

$231 nightly

May 26 - May 27

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available daily 8:00 AM to 11:00 AM
5 bars/lounges
5 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Al Mar Restaurant
American Bistro
El Laguito
La Horma
Naga Hibachi

Things to do

18-hole golf course
2 hot tubs
9 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Golf
Golf clubhouse
Golf clubs/equipment
Gym
Optional golf privileges
Outdoor tennis court
Playground
Pro golf shop
Sauna
Shopping
Steam room
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting (surcharge)
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

108,996 square feet of conference space
24-hour business center
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On a private beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel

1 building
9 floors
Ballroom
Banquet hall
Built in 1992
Eco-friendly cleaning products used
Lifeguards
Living plant wall
Reception hall
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

32-inch LCD TV with cable channels

Food and drink

Coffee/tea maker
Free stocked minibar
Limited room service

Air conditioning
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Up to 2 kids 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 700 per person (one-way)
Airport shuttle fee per child: MXN 700 (one-way)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 25 years old

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Check-in: 3 PM
Check-out: 11 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

Property Registration Number RHO910920KG

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The minimum check-in age for Spring Break is 25 years old.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Iberostar

All Inclusive Iberostar Cancun

Cancun All Inclusive Iberostar

Cancun Iberostar

Cancun Iberostar All Inclusive

Iberostar All Inclusive Cancun

Iberostar Cancun

Iberostar Cancun All Inclusive

Hilton Cancun Resort

Hilton Golf Spa Resort Cancun

Iberostar Cancun Hotel Cancun

Iberostar Cancun All Inclusive All-inclusive property

Iberostar All Inclusive All-inclusive property

Iberostar All Inclusive

Iberostar Selection Cancun All Inclusive All-inclusive property

Iberostar Selection All Inclusive All-inclusive property

Iberostar Selection All Inclusive

All-inclusive property Iberostar Selection Cancun All Inclusive

Iberostar Selection Cancun All Inclusive Cancun

Iberostar Cancun All Inclusive

Iberostar Selection Inclusive

Frequently asked questions

Will I find all-inclusive rates at Iberostar Selection Cancún - All Inclusive?

Iberostar Selection Cancún - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and water fitness classes.

How much does it cost to stay at Iberostar Selection Cancún - All Inclusive?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at Iberostar Selection Cancún - All Inclusive on May 3, 2026 start from $373, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Iberostar Selection Cancún - All Inclusive?

Iberostar Selection Cancún - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to do near Iberostar Selection Cancún - All Inclusive?

This property is situated in Zona Hotelera within a short 12-minute walk of La Isla Shopping Mall and also 6 minutes on foot from Hotel Zone Beaches. You'll also find Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Will I be able to park at Iberostar Selection Cancún - All Inclusive?

Yes, valet and self parking are offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Iberostar Selection Cancún - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, body wraps, and hydrotherapy.

Does Iberostar Selection Cancún - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and an ocean-view restaurant at this property.

Does Iberostar Selection Cancún - All Inclusive include a casino at the property?

No, Iberostar Selection Cancún - All Inclusive doesn't have a casino.

Is there an indoor pool at Iberostar Selection Cancún - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools and 2 hot tubs.

What amenities will couples enjoy at Iberostar Selection Cancún - All Inclusive?

This waterfront property offers many amenities for couples such as a private beach and some guestrooms include a private pool and a private hot tub.

Are there hot tubs at Iberostar Selection Cancún - All Inclusive?

No, but guests can enjoy a sauna at this property.

Does Iberostar Selection Cancún - All Inclusive have a restaurant with a breakfast menu?

Yes, Iberostar Selection Cancún - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Iberostar Selection Cancún - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Selection Cancún - All Inclusive.

Are there connecting rooms at Iberostar Selection Cancún - All Inclusive?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Iberostar Selection Cancún - All Inclusive?

The closest major airport to Iberostar Selection Cancún - All Inclusive is Cancun Intl. Airport (CUN), which is 12 mi away (19 minutes by car).

Can I book a room with a balcony at Iberostar Selection Cancún - All Inclusive?

Yes, some guestrooms at this property offer either a furnished balcony and a terrace where guests can enjoy ocean and garden views.

Does Iberostar Selection Cancún - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Iberostar Selection Cancún - All Inclusive.

Iberostar Selection Cancún - All Inclusive Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8/10 Good

Clint Michael

Mar 10, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Mar 2026

10/10 Excellent

William

Traveled with family

Feb 28, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lived up to everything we heard and researched.

Stayed 6 nights in Feb 2026

10/10 Excellent

Anita, Houston

Feb 23, 2026

Stayed 7 nights in Feb 2026

10/10 Excellent

Kristina, Oneida

Traveled with partner

Jan 28, 2026

Liked: Cleanliness, property conditions & facilities

The rooms were cleaned daily. The staff was all very accommodating, friendly and helpful. We were thrilled with our whole entire experience from arriving to leaving. The restaurants were all very organized and the food was all great. The pool fun was great and the beach was clean and relaxing! coming from a real couple- we can’t reccomend this place enough!!

Stayed 7 nights in Jan 2026

4/10 Poor

flavia

Jan 25, 2026

Stayed 5 nights in Jan 2026

8/10 Good

Pawel

Jan 24, 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Nigorakhon

Jan 22, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Excellent service

Stayed 5 nights in Dec 2025

10/10 Excellent

Gerardo

Jan 19, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

All of the staff were very nice, welcoming, and helpful.

Stayed 7 nights in Jan 2026

8/10 Good

Sharon

Traveled with family

Jan 17, 2026

Liked: Cleanliness, amenities, property conditions & facilities

This was an overall nice property with nice location, beautiful beach and pools. The food truck and tacos by the pool were hits for our midday lunch/snack. The buffet always had something we could enjoy. Disappointed in their process for getting into their restaurants and that their room service ends promptly at 11 pm. Their drinks also never tasted like quality alcohol. For those reasons we’d likely look to stay at a different resort next time.

Stayed 6 nights in Dec 2025

6/10 Okay

Amy Hope

Traveled with family

Jan 16, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The food

Stayed 7 nights in Jan 2026

10/10 Excellent

Ayberk

Traveled with family and small children, Traveled with group

Jan 16, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Food was good, clean, great entertainment.. Swimup bars great service.. Kids activities were awesome. Great customer service..

Stayed 7 nights in Jan 2026

6/10 Okay

Jesse

Traveled with family and small children

Jan 16, 2026

Liked: Cleanliness

Room, amenities, the booking of restaurants

Stayed 6 nights in Jan 2026

2/10 Terrible

christina

Jan 14, 2026

The room was outdated, the service is nonexistent at the pool, no food service at the pool at all, the food is horrible (my friend got sick immediately after

Stayed 4 nights in Jan 2026

10/10 Excellent

Rachel Elaine, Hillsboro

Traveled with family

Jan 14, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed sitting by the pool. Not a swimmer, but refreshing to just get in the pool. The staff was all very helpful and our room was maintained well while we were there.

Stayed 7 nights in Jan 2026

10/10 Excellent

John

Traveled with partner

Jan 13, 2026

Clean, amenities and staff were great!

Stayed 5 nights in Jan 2026

8/10 Good

Donielle

Jan 13, 2026

Stayed 3 nights in Dec 2025

6/10 Okay

Sainilkumar

Jan 12, 2026

Stayed 5 nights in Jan 2026

2/10 Terrible

Sandipkumar

Traveled with family

Jan 11, 2026

Disliked: Cleanliness, amenities

The pool floor desperately needs to be fixed. Food needs more vegetarian options. I think they have the wrong impression about vegetarian food. What they have is nothing.

Stayed 5 nights in Jan 2026

6/10 Okay

Filipe Lopes

Traveled with family

Jan 9, 2026

Liked: Cleanliness

The beach is absolutely beautiful. The hotel is also beautiful. The food and drinks definitely not the best and service was very slow. We had a great time as a family, but I definitely expected better food quality, and better service.

Stayed 9 nights in Dec 2025

4/10 Poor

Christopher Leitao

Traveled with family and small children, Traveled with family

Jan 8, 2026

Liked: Cleanliness

Disliked: Amenities

For this price point, the overall hotel was lacking. We have stayed at several other hotels on the cheaper and higher end in the area and this just did not meet any of our (group of 8) expectations. The activities both day and night were lacking. Unlike other resorts we did not feel like the staff (despite a few) really went out of their way to say hello or check in on how things were going. However the very last day there was a noticeable change in all the staff's treatment of all guests. There was a strong presence of more management around. I do wish that would have been the case all week during our stay. Most days no one said a word to us at breakfast and on our last day we must have had 10 people ask how we were and how they could help us. I do want to mention the staff members that did take the time to connect with us during our stay - the day time entertainment team members were super nice - esp Jimmy who remembered our names and where we were from after just the 1st day and went out of his way to say hi to us. Raul at the bistro was fantastic, Roger at the El Maguey was great for lunch. Also, Santiago and the entire swim up bar staff was the best part of our stay. We did 2 nights in the regular building and 3 nights with swim out rooms and they were so much better. They are way more expensive, but we did think it was worth it as the rooms have a better layout, views are amazing and the seating area was great. All in all I would not go back here.

2/10 Terrible

kevin

Traveled with family and small children, Traveled with family

Jan 6, 2026

Disliked: Cleanliness, property conditions & facilities

Limited space, otherwise I’d write a book of a review. The rooms we booked were unavailable. They put us in two kings for 6 people. Told us they’d get us the correct rooms when available. 2 of our kids had to sleep on cots. Then they gave those rooms promised to someone else. Finally got in them after 2 days. No discount or refund. Restaurants have no availability. Always full. They send you to the buffet. Hotel rooms old, dark and dirty. No chairs available on beach or at pool. Always occupied by people’s items but no actual people. Buffet food okay but not great. Limited staff. No ice cream bar outside. It’s closed. Staff gives you different answers about everything. Late check out is 15 dollars per room per hour. Only 3 elevators for entire hotel and no stairs. Stairs are emergency exit with alarm only. Filtered water in large glass bottles. Bring your own water bottle. Air conditioner is very loud in rooms. Keeps you awake at night. There are plenty of other hotels in Cancun. Do not stay here no matter how good of a deal you might get. Trust me on this. They are trying to cut too many corners to save money. Also the pool is cold. Heater must be turned off.

Stayed 5 nights in Dec 2025

2/10 Terrible

DAVID

Traveled with family

Jan 6, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Worst hotel I have ever stayed at in my whole life. Was booked for 5 nights, left after 2 nights when the AC broke down in our room. Its a 1 star hotel marketed as a 4 star hotel. Food was unedible. Avoid at all costs.

Stayed 5 nights in Dec 2025

4/10 Poor

Pravina

Traveled with family

Jan 6, 2026

Liked: Cleanliness

Disliked: Amenities

Hotel is good but food, service is a big problem

Stayed 4 nights in Dec 2025

8/10 Good

Saurabh

Traveled with family

Jan 5, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We stayed in an ocean-facing room with a balcony, which was absolutely beautiful. The resort occupies an excellent location right on the beach, boasting white sand and turquoise blue water. During our stay, we did not encounter any seaweed. The standout feature of the resort is the large infinity pool with a bar, which was a highlight for us. The property offers a variety of activities and nightly shows, providing good entertainment options. However, our experience with the all-inclusive food was mixed. We had one vegetarian guest in our group, and the vegetarian options were quite basic and limited. There seemed to be a lack of understanding of vegetarian cuisine. Additionally, getting onto the waitlist for specialty restaurants was nearly impossible unless you arrived before 6 PM. The guest service did not always meet expectations. At times, staff were rude and lacked empathy, especially when handling requests that fell outside their routine. The approach felt more like they wanted to dismiss the request rather than create a pleasant service experience. Overall, while the resort offers some excellent amenities and entertainment, there are areas, especially food variety and guest service, that could be improved.

Stayed 6 nights in Dec 2025

2/10 Terrible

Arpita

Traveled with group, Traveled with family

Jan 4, 2026

Liked: Property conditions & facilities

Disliked: Amenities

No food options for vegetarians. Talked to the chef and he showed me salads. After paying these much who wants to pay for the salad. Completely rip off. The staff for the activity also gave wrong information and when we went there no one did it. Rude staff.

Stayed 4 nights in Dec 2025

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Premium Room, Ocean View

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Premium Room, Partial Ocean View

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Villa, Oceanfront

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Villa, Oceanfront (Swim Out)

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Premium Room, Balcony, Ocean View

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Villa, Poolside

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Villa, Poolside

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Premium Room, Balcony, Ocean View

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Villa, Oceanfront (Swim Out)

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Villa, Oceanfront

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Premium Room, Partial Ocean View

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Premium Room, Ocean View

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Single Room Premium with Sea View

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Double Room Premium with Sea View

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Double Room Premium with Sea View

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Double Room Premium with Sea View

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Double Room Premium with Partial Sea View

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Double Room Premium with Partial Sea View

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Villa with View

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Villa with View

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Villa with View

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Villa with View

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Villa with Sea View

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Villa with Sea View

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Quadruple Room Premium

Single Room Premium

Double Room Premium

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Suite, Oceanfront

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Suite, Oceanfront

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Suite, Ocean View (Master)

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Suite, Ocean View (Master)

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Premium Room (Promo)

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Premium Room (Promo)

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Standard Room

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Standard Room

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Suite with Sea View

Suite with Sea View

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Suite with Sea View