Iberostar Selection Cancún - All Inclusive

4.5 star property

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Photo gallery for Iberostar Selection Cancún - All Inclusive

View from property
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Free minibar, in-room safe, desk, laptop workspace
Reception
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive

Explore the area

View in a map
Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Marlin Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

Premium Room, Ocean View

7.8 out of 10
Good
(55 reviews)
  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Partial Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Partial ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront (Swim Out)

7.0 out of 10
Good
(6 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Room, Balcony, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Villa, Poolside

7.0 out of 10
Good
(19 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Villa, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Premium Room, Balcony, Ocean View

  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront (Swim Out)

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Villa, Oceanfront

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room, Ocean View

  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Single Room Premium with Sea View

  • 398 sq ft
  • Sleeps 1

Double Room Premium with Sea View

  • 398 sq ft
  • Sleeps 4

Double Room Premium with Sea View

  • 398 sq ft
  • Sleeps 1

Double Room Premium with Sea View

  • 398 sq ft
  • Sleeps 4

Double Room Premium with Partial Sea View

  • 398 sq ft
  • Sleeps 1

Double Room Premium with Partial Sea View

  • 398 sq ft
  • Sleeps 4

Villa with View

  • 624 sq ft
  • Sleeps 1

Villa with View

  • 624 sq ft
  • Sleeps 4

Villa with View

  • 624 sq ft
  • Sleeps 1

Villa with View

  • 624 sq ft
  • Sleeps 4

Villa with Sea View

  • 624 sq ft
  • Sleeps 1

Villa with Sea View

  • 624 sq ft
  • Sleeps 4

Quadruple Room Premium

  • 398 sq ft
  • Sleeps 4

Single Room Premium

  • 398 sq ft
  • Sleeps 1

Double Room Premium

  • 398 sq ft
  • Sleeps 4

Suite, Oceanfront

  • Ocean view
  • 958 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Suite, Oceanfront

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 958 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Master)

  • Sea view
  • 1475 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

Suite, Ocean View (Master)

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 1475 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room (Promo)

  • Garden view
  • 398 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Premium Room (Promo)

  • Garden view
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Room

  • 398 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite with Sea View

  • 957 sq ft
  • Sleeps 4

Suite with Sea View

  • Sleeps 1

Suite with Sea View

  • Sleeps 4

Suite Master with Sea View

  • Sleeps 3

Suite Master with Sea View

  • Sleeps 1

Quadruple Room Premium with Sea View

  • 398 sq ft
  • Sleeps 4

Quadruple Room Premium with Partial Sea View

  • 398 sq ft
  • Sleeps 4

Villa with View

  • 624 sq ft
  • Sleeps 4

Quadruple Room Premium with Sea View

  • 398 sq ft
  • Sleeps 4

Villa with View

  • 624 sq ft
  • Sleeps 4

Villa

  • 624 sq ft
  • Sleeps 4

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About the neighborhood

Cancun

Located in Zona Hotelera, Iberostar Selection Cancún - All Inclusive is a leisurely stroll from popular sights such as La Isla Shopping Mall and Hotel Zone Beaches. This 426-room, 4.5-star property welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall - 2 min walk - 0.1 miles
  • Hotel Zone Beaches - 5 min walk - 0.3 miles
  • Marlin Beach - 5 min walk - 0.3 miles
  • La Isla Shopping Mall - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪La Veranda - ‬7 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Club Bistro - ‬6 min walk
  • ‪Hacienda Sisal - ‬4 min walk
  • ‪Ilios Restaurant - ‬8 min walk

About this property

Iberostar Selection Cancún - All Inclusive

Iberostar Selection Cancún - All Inclusive features a private beach, a golf course, and a full-service spa. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 700 per person one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include 9 outdoor pools, a free water park, and a children's pool.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, coffee makers, and safes.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a complimentary water park, a private beach, and an outdoor tennis court. 9 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM
  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Al Mar Restaurant
  • American Bistro
  • El Laguito
  • La Horma
  • Naga Hibachi

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 9 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Optional golf privileges
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 108,996 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Eco-friendly cleaning products used
  • Lifeguards
  • Living plant wall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 700 per person (one-way)
  • Airport shuttle fee per child: MXN 700 (one-way)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number RHO910920KG

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 25 years old.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive

Frequently asked questions

Will I find all-inclusive rates at Iberostar Selection Cancún - All Inclusive?

Iberostar Selection Cancún - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and water fitness classes.

Is free cancellation available at Iberostar Selection Cancún - All Inclusive?

Iberostar Selection Cancún - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to do near Iberostar Selection Cancún - All Inclusive?

This property is situated in Zona Hotelera within a short 12-minute walk of La Isla Shopping Mall and also 6 minutes on foot from Hotel Zone Beaches. You'll also find Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Is there a spa available at Iberostar Selection Cancún - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, body wraps, and hydrotherapy.

Does Iberostar Selection Cancún - All Inclusive include a casino at the property?

No, Iberostar Selection Cancún - All Inclusive doesn't have a casino.

Is there an indoor pool at Iberostar Selection Cancún - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools and 2 hot tubs.

Does Iberostar Selection Cancún - All Inclusive have a restaurant with a breakfast menu?

Yes, Iberostar Selection Cancún - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Iberostar Selection Cancún - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Selection Cancún - All Inclusive.

What is the closest airport to Iberostar Selection Cancún - All Inclusive?

The closest major airport to Iberostar Selection Cancún - All Inclusive is Cancun Intl. Airport (CUN), which is 12 mi away (19 minutes by car).

Does Iberostar Selection Cancún - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Iberostar Selection Cancún - All Inclusive.

Iberostar Selection Cancún - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 519 out of 1019 reviews
Rating 8 - Good. 253 out of 1019 reviews
Rating 6 - Okay. 116 out of 1019 reviews
Rating 4 - Poor. 58 out of 1019 reviews
Rating 2 - Terrible. 73 out of 1019 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Clint Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2026

10/10 Excellent

Anita, Houston

Stayed 7 nights in Feb 2026

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff were very nice, welcoming, and helpful.
Stayed 7 nights in Jan 2026

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was an overall nice property with nice location, beautiful beach and pools. The food truck and tacos by the pool were hits for our midday lunch/snack. The buffet always had something we could enjoy. Disappointed in their process for getting into their restaurants and that their room service ends promptly at 11 pm. Their drinks also never tasted like quality alcohol. For those reasons we’d likely look to stay at a different resort next time.
Stayed 6 nights in Dec 2025

6/10 Okay

Amy Hope

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food
Stayed 7 nights in Jan 2026

10/10 Excellent

Ayberk

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food was good, clean, great entertainment.. Swimup bars great service.. Kids activities were awesome. Great customer service..
Stayed 7 nights in Jan 2026

6/10 Okay

Jesse

Traveled with family and small children
Liked: Cleanliness
Room, amenities, the booking of restaurants
Stayed 6 nights in Jan 2026

2/10 Terrible

christina

The room was outdated, the service is nonexistent at the pool, no food service at the pool at all, the food is horrible (my friend got sick immediately after
Stayed 4 nights in Jan 2026

10/10 Excellent

Rachel Elaine, Hillsboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed sitting by the pool. Not a swimmer, but refreshing to just get in the pool. The staff was all very helpful and our room was maintained well while we were there.
Stayed 7 nights in Jan 2026

10/10 Excellent

John

Traveled with partner
Clean, amenities and staff were great!
Stayed 5 nights in Jan 2026

8/10 Good

Donielle

M
Stayed 3 nights in Dec 2025

6/10 Okay

Sainilkumar

Stayed 5 nights in Jan 2026

2/10 Terrible

Sandipkumar

Traveled with family
Disliked: Cleanliness, amenities
The pool floor desperately needs to be fixed. Food needs more vegetarian options. I think they have the wrong impression about vegetarian food. What they have is nothing.
Stayed 5 nights in Jan 2026

6/10 Okay

Filipe Lopes

Traveled with family
Liked: Cleanliness
The beach is absolutely beautiful. The hotel is also beautiful. The food and drinks definitely not the best and service was very slow. We had a great time as a family, but I definitely expected better food quality, and better service.
Stayed 9 nights in Dec 2025

4/10 Poor

Christopher Leitao

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities
For this price point, the overall hotel was lacking. We have stayed at several other hotels on the cheaper and higher end in the area and this just did not meet any of our (group of 8) expectations. The activities both day and night were lacking. Unlike other resorts we did not feel like the staff (despite a few) really went out of their way to say hello or check in on how things were going. However the very last day there was a noticeable change in all the staff's treatment of all guests. There was a strong presence of more management around. I do wish that would have been the case all week during our stay. Most days no one said a word to us at breakfast and on our last day we must have had 10 people ask how we were and how they could help us. I do want to mention the staff members that did take the time to connect with us during our stay - the day time entertainment team members were super nice - esp Jimmy who remembered our names and where we were from after just the 1st day and went out of his way to say hi to us. Raul at the bistro was fantastic, Roger at the El Maguey was great for lunch. Also, Santiago and the entire swim up bar staff was the best part of our stay. We did 2 nights in the regular building and 3 nights with swim out rooms and they were so much better. They are way more expensive, but we did think it was worth it as the rooms have a better layout, views are amazing and the seating area was great. All in all I would not go back here.

2/10 Terrible

kevin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Limited space, otherwise I’d write a book of a review. The rooms we booked were unavailable. They put us in two kings for 6 people. Told us they’d get us the correct rooms when available. 2 of our kids had to sleep on cots. Then they gave those rooms promised to someone else. Finally got in them after 2 days. No discount or refund. Restaurants have no availability. Always full. They send you to the buffet. Hotel rooms old, dark and dirty. No chairs available on beach or at pool. Always occupied by people’s items but no actual people. Buffet food okay but not great. Limited staff. No ice cream bar outside. It’s closed. Staff gives you different answers about everything. Late check out is 15 dollars per room per hour. Only 3 elevators for entire hotel and no stairs. Stairs are emergency exit with alarm only. Filtered water in large glass bottles. Bring your own water bottle. Air conditioner is very loud in rooms. Keeps you awake at night. There are plenty of other hotels in Cancun. Do not stay here no matter how good of a deal you might get. Trust me on this. They are trying to cut too many corners to save money. Also the pool is cold. Heater must be turned off.
Stayed 5 nights in Dec 2025

2/10 Terrible

DAVID

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I have ever stayed at in my whole life. Was booked for 5 nights, left after 2 nights when the AC broke down in our room. Its a 1 star hotel marketed as a 4 star hotel. Food was unedible. Avoid at all costs.
Stayed 5 nights in Dec 2025

4/10 Poor

Pravina

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Hotel is good but food, service is a big problem
Stayed 4 nights in Dec 2025

8/10 Good

Saurabh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in an ocean-facing room with a balcony, which was absolutely beautiful. The resort occupies an excellent location right on the beach, boasting white sand and turquoise blue water. During our stay, we did not encounter any seaweed. The standout feature of the resort is the large infinity pool with a bar, which was a highlight for us. The property offers a variety of activities and nightly shows, providing good entertainment options. However, our experience with the all-inclusive food was mixed. We had one vegetarian guest in our group, and the vegetarian options were quite basic and limited. There seemed to be a lack of understanding of vegetarian cuisine. Additionally, getting onto the waitlist for specialty restaurants was nearly impossible unless you arrived before 6 PM. The guest service did not always meet expectations. At times, staff were rude and lacked empathy, especially when handling requests that fell outside their routine. The approach felt more like they wanted to dismiss the request rather than create a pleasant service experience. Overall, while the resort offers some excellent amenities and entertainment, there are areas, especially food variety and guest service, that could be improved.
Stayed 6 nights in Dec 2025

2/10 Terrible

Arpita

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
No food options for vegetarians. Talked to the chef and he showed me salads. After paying these much who wants to pay for the salad. Completely rip off. The staff for the activity also gave wrong information and when we went there no one did it. Rude staff.
Stayed 4 nights in Dec 2025

2/10 Terrible

Kazumasa

Disliked: Amenities, property conditions & facilities
We stayed at the pool villa, but the facility was unprecedentedly poor.. the toilet got broken every morning and the ceiling fan was also noisy and looks like it will fall off soon. The service was good but considering the price and being high star hotel, we are very regretted to choose the room/hotel.
Stayed 5 nights in Dec 2025

8/10 Good

robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our 5th trip to Cancun over the holidays and our first time at Iberostar. Overall, the accommodations were average. The buffet was OK, compared to others, but the service at times was lacking. One standout was the restaurants, they were top notch. That said, make sure you get there early to put your bar on the list as they don’t take reservations. The pools were clean but again, the service was lacking. If you wanted food or drink you were better off going to the bar on your own. Not a big issue but for what we paid we expected more. The biggest pro, which we loved was access to the beach. Located immediately behind the pool it was easy to jump between the two. Our teenage girls loved this setup. Also, not having to fight for lounge chair was a bonus. Finally, they could use more than one location for coffee. The cafe is nice but gets crowded, especially in the morning. They may want to consider a few self serve coffee stations throughout the resort. This would be a big win for those just looking for their morning caffeine.
Stayed 5 nights in Dec 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Oct 2025

8/10 Good

Gennady

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Good room after I had to pay more money to upgrade. The original room was not good at all. The staff for friendly and very nice. The resort credit system, you MUST CHANGE. The fact that you require customers to spend additional money ($100 spend to receive $25 credit) is absurd. What's the purpose of offering resort credit? The food was good. Overall very accommodating and nice.
Stayed 7 nights in Dec 2025

10/10 Excellent

Erin E

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great stay. Great staff especially the bartenders and day time activities crew!!!
Stayed 8 nights in Dec 2025