Iberostar Cancun All Inclusive
4.0 out of 5.0
4.1
out of 5
"Good!"
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Recent guest reviews
A was nice y beautiful we are so happy everything was excelente
The staff are so friendly, the Iberostar "friends" are the best, we had the best time and were so impressed with Liliana, Jamilla, David, and Manuel. We felt so comfortable and at home with the environment and the beach was the most beautiful we have ever seen:)
At first we were hesitant since this was our first trip but the staff and hotel couldn't have been any better. We were greeted with drinks at the lobby and the same level of service continued throughout our stay. I love this place and the staff were ever so pleasant and eager to help; the food is amazing and the night show just tops it off.
We have stayed at Ibetostar several times. There service and staff are great. The food is very good. The beach area is beautiful. We are never disappointed when we stay.
The facilities of this resort are amazing, excellent food, great staffing, the kid club is terrific ....Don't forget to make the reservetion for dinner on the wonderful restaurants.
The staff, pool and beach area make this resort. I wrote a review on TA, check it out.
Very clean resort with a very friendly staff. Only complaint would be having to make dinner reservations for every restaurant
Upgraded our room from ocean view with balcony to a swim up thinking it will make our stay more memorable but it was the opposite! The room is nice and clean but the swim up pool is freezing cold. Not even tolerable with the sun out! Main pool is also cold! Thr jacuzzi is warm not hot! Ive voiced it out to many staff and it feels like the response i get is just to deal with or "we have a jacuzzi you can use"! Well i paid extra for the swim up pool not the jacuzzi! A guy from the front desk even told us that the pool has a thermostat that it stops heating the pool at a certain temp! What the heck, was it set up to stop at 0 degree coz thats what the swim up pool feels like! Everytime i voiced my concern about the temp of the pool all i get is a smile. There was also an incidence when we asked if they can open one of the beach umbrella and the response we got was "yes you can open it!" I was like excuse me? Then they came and help, they were even having a hard time opening it! I never felt the warm welcome and accomodation in this resort! I have been to Cancun before and stayed at Moon palace where i felt that staff will go beyond to accomidate your needs! They even hold your plate for you until you are seated in the buffet resto in moon palace (which btw i think is not necessary but they still do it to make you feel special!) With that said. I will not recommend this resort to anyone. There is so much more to choose from! I will not be coming back here for sure!
Great hotel!!! Friendly hotel stuff. Food is good. Rooms a little autdated but outside amani
This was the 2nd time we've stayed at the hotel. The staff at the hotel overall is wonderful, but the staff handling check-in/customer service were very poor. Having stayed at the hotel before, we knew (or thought) what we had to do beforehand. We made the reservation over three months ago and immediately contacted the hotel to request early check-in. Not only did they make no effort to honor this, our room was to be ready 3 hours late and were told "maybe by then" until we asked for a manager... not the way to treat returning guests!
Food was not good at all. Even the Mexican food was mediocre.
Friendly staff (loved the star friends - especially Roberto). Activities were great and we were never bored. Food was very good and the specialty restaurants were nice. Very clean hotel and pool. Highly recommend it!
Very clean and beautiful resort. Every single staff member was friendly and accommodating. From the front desk staff to the house keepers to the bartenders to the servers on the beach and by the pool. All were awesome. Good job, Iberostar.
The hotel is really nice , located on a beautiful beach. The staff is very helpful and friendly. Interesting people from all over. The pools and food were excellent . I want to return soon ! With the all inclusive package, you can visit their other locations such as Playa del Carmen to eat, drink, and enjoy the beach..... at no additional charge.
We enjoyed the hotel facilities. The hotel is not big, since it is not big, we could reach each facilities in less than 1 minute. The entertainment crew is excellent, especially Manuel, he is smart and extremely friendly! He made our trip fun and enjoyable. This hotel also provided us with many activities that other hotels might not have had, such as archery, rifle shooting, etc. The food is average, but nothing you can complain.
It was my 8th visits to cancun, mexico and this is the worst hotel, I have ever stayed. The hotel is just too old. Not clean at all. Too many bugs and dust all over my hotel room. I got a phone call from an expedia (orbitz) local agent and asked me if there is any issue during my stay. I told them about the issues and she told me not to cpmplain it to the hotel. She said she would do it for me but I got no response at all from either the hotel or the agent until the end of my stay.
Nice resort good location and a great pool and beach. The food at the buffet was very boring and it was the same everyday:( however the other restaurants were great. If the buffet could have changed it up day to day I would have given a 5 star rating.
Excellent services. Beautiful beach. I can' t wait to come back!!
Some staffs are unkind and they charge bottle of wine
the staff was very friendly and helpful! the pool area is amazing and the beach front is spectacular. I have stayed in other all-inclusive hotels in Cancun and this one is definitely on my top list now. The food is above buffet average, the fitness center is really nice, staff was very graceful, pools all over the place, overall experience was great! I just went for a relaxation type trip and the hotel didn't disappoint, would definitely come back!
Hotel highlights
- Walking distance to Delfines Beach and El Rey Ruins
- Free breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Avenida Kukulkan, Iberostar Cancun All Inclusive is a leisurely stroll from popular sights such as Delfines Beach and El Rey Ruins. This 426-room, 4-star resort has 7 outdoor pools along with a private beach and a golf course. It's also close to Maya Cancun Museum and Aquaworld.
Dining
Free breakfast is included with your stay. There are ample dining options with 5 onsite restaurants, including El Maguey Restaurant, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Rooms
All 426 air-conditioned rooms provide MP3 docks, minibars, and coffee makers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes are also standard.
Property features
Iberostar Cancun All Inclusive features a private beach, a golf course, and a full-service spa. Free parking is available if you drive. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this all-inclusive resort include 7 outdoor pools, a water park, and a children's pool.
Guest reviews for Iberostar Cancun All Inclusive
Everyone
A was nice y beautiful we are so happy everything was excelente
heaven on earth!
Everyone
The staff are so friendly, the Iberostar "friends" are the best, we had the best time and were so impressed with Liliana, Jamilla, David, and Manuel. We felt so comfortable and at home with the environment and the beach was the most beautiful we have ever seen:)
awesome hotel and very pleasant staff!
Everyone
At first we were hesitant since this was our first trip but the staff and hotel couldn't have been any better. We were greeted with drinks at the lobby and the same level of service continued throughout our stay. I love this place and the staff were ever so pleasant and eager to help; the food is amazing and the night show just tops it off.
Review comment
Quality Manager responded on May 11, 2017
On behalf of the staff and particularly the hotel Manager, we would like to thank you for the opportunity that you gave us by choosing our hotel. We are glad to know that you enjoyed your stay with us. Thank you for your lovely words about our friendly staff and delicious cuisine. Our Executive Chef and our staff will be delighted to receive your compliments. We are grateful for having served you and we look forward to welcoming you back! Best regards,
great service and awesome beach!
Everyone
We have stayed at Ibetostar several times. There service and staff are great. The food is very good. The beach area is beautiful. We are never disappointed when we stay.
perfect all inclusive resort for family
Everyone
The facilities of this resort are amazing, excellent food, great staffing, the kid club is terrific ....Don't forget to make the reservetion for dinner on the wonderful restaurants.
spring break family of 4
Everyone
The staff, pool and beach area make this resort. I wrote a review on TA, check it out.
Everyone
Very clean resort with a very friendly staff. Only complaint would be having to make dinner reservations for every restaurant
nice hotel but not very accomodating!
Everyone
Upgraded our room from ocean view with balcony to a swim up thinking it will make our stay more memorable but it was the opposite! The room is nice and clean but the swim up pool is freezing cold. Not even tolerable with the sun out! Main pool is also cold! Thr jacuzzi is warm not hot! Ive voiced it out to many staff and it feels like the response i get is just to deal with or "we have a jacuzzi you can use"! Well i paid extra for the swim up pool not the jacuzzi! A guy from the front desk even told us that the pool has a thermostat that it stops heating the pool at a certain temp! What the heck, was it set up to stop at 0 degree coz thats what the swim up pool feels like! Everytime i voiced my concern about the temp of the pool all i get is a smile. There was also an incidence when we asked if they can open one of the beach umbrella and the response we got was "yes you can open it!" I was like excuse me? Then they came and help, they were even having a hard time opening it! I never felt the warm welcome and accomodation in this resort! I have been to Cancun before and stayed at Moon palace where i felt that staff will go beyond to accomidate your needs! They even hold your plate for you until you are seated in the buffet resto in moon palace (which btw i think is not necessary but they still do it to make you feel special!) With that said. I will not recommend this resort to anyone. There is so much more to choose from! I will not be coming back here for sure!
greater amenities
Everyone
Great hotel!!! Friendly hotel stuff. Food is good. Rooms a little autdated but outside amani
beautiful resort, good restaurants, poor check-in
Everyone
This was the 2nd time we've stayed at the hotel. The staff at the hotel overall is wonderful, but the staff handling check-in/customer service were very poor. Having stayed at the hotel before, we knew (or thought) what we had to do beforehand. We made the reservation over three months ago and immediately contacted the hotel to request early check-in. Not only did they make no effort to honor this, our room was to be ready 3 hours late and were told "maybe by then" until we asked for a manager... not the way to treat returning guests!
Thank you for choosing our beautiful hotel for your recent holidays. We appreciate your review about your experience. We are glad to read that you had a fantastic time and have enjoyed the excellent service provided by our attentive staff and our gorgeous beach. Thank you again for staying with us and we hope to welcome you back soon. Kind regards,