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Iberostar Cancun All Inclusive

4.0 out of 5.0

Recent guest reviews

Everything is beautiful.the only negative thing is of the food.not the way it is cooked, but the quality of food which is very poor,not of a 5star hotel.

Upon arrival in early January my wife and two kids were in shock to discover the pools to be cold. The resort had most of the guest out of the water sunbathing. It was weird to see an empty pool. I called the management and complained and they assured me that they would turn in the heaters. Well, 5 days later the water was still cold. My kids left very sad!!!!!! I have never experience this before in Cancun!

Great stay. Eileen, Yael (not sure if I spelled correctly) and Enrinque are a wonderful addition to your staff. Thank you so much.

Pros: Bell boys were very friendly. Most staffs at the restaurant were very nice. We got the room by the beach with pool access balcony so kids enjoyed it a lot. Beach was clean and safe. There were lifeguards and police patrols. Kids also enjoyed playing water in the kid's pool. They loved slides and fountains and all decorations. Food at the steakhouse was superb. Cons: The staff at the front desk couldn't communicate English well but the staff at the guest service was really helpful. We had to make reservations for dinner during our stay on the first day we arrived. However, there were not many choices left. We went there with 2 kids and all we got were after 8 pm slots so we couldn't attend any kid's show taking place at 8:30 pm at all. Otherwise, we had to have dinner at the buffet restaurant where we had breakfast and lunch everyday. That's boring. Food served at the buffet restaurant was pretty low quality. It's good when you arrived there early. They mostly didn't refill the food at the last hour unless you asked them for specific items.

Have stayed at many hotels in Cancun and Iberostar is very nice. Rooms well appointed however, it’s an older hotel in the hotel zone. Really enjoyed the steak house and the hibachi restaurants. The only complaint would be the swimming pool was very cold. It did not appear to be heated.

This is a really nice resort with all Ocean facing rooms, great food/bars and nice staff. The infinity pool and the nightly entertainment was also fantastic.

This was our first full inclusive experience and it turned out to be truely fully inclusive, didn't really had to pay any extra apart from the tips, which again didn't felt compulsary. The hotel location is close to the airport, the view from any part of the hotel are wonderful. The restaurant and bar were really good. The entertainment staff worked really hard and good variety of shows including disney them show that i daughter really enjoyed and some really funny games pre shows.

I didn't think the food and drinks were up to par.

The hotel room was clean and comfortable. I liked the decoration on the bed.

Fantastic i love the place Its a great place to enjoy and relax

This hotel is very beautiful , they treat people very good, I really enjoy my vacation

Our stay was okay but we would not go back nor recommend this hotel. Rooms are really old and the all-inclusive food and drinks are not good. The report areas (pools) were nice, but people go early to reserve locations by the pool, so you also need to worry about it. The hotel says it is kids friendly, but one of the restaurants doesn't accept kids, which was a bummer because we choose this hotel because it accepted kids. The shows at night are really awful, to a point it gets funny.

The hotel lobby reeked of very strong perfume. I complained at the front desk but they said the perfume is already added to the air conditioning so they cannot adjust. There was very minimal entertainment at the lobby as well. Atmosphere was dead. The food was awful. They only had one buffet restaurant that had the same bland food everyday.... for lunch & for dinner. After a couple days of the same bland food, you're dying to leave. You had to make a reservation to dine at their specialty restaurants but it was always fully booked, so you end up eating at buffet again. We were able to book at specialty restaurant a couple nights but noticed that it had small capacity for the size of the hotel.. that's why they can't accommodate everyone. They need more specialty restaurants. But the food there was a disappointment as well, slightly better than buffet but still flavorless. Fish at Mexican restaurant was chewy & rubbery (old). Husband ordered Steak at the Steakhouse and it was hard. I had chicken and it was too bland you had to douse it with sauce. Hibachi was the only food that was decent but stay away from Sushi/sashimi as they were not fresh. They rush you out, even when you're not done to let the next batch of diners in. Evening entertainment was a disappointment as well. It was always half empty or people leave midway since they were lackluster. We should have read other reviews but since we got a deal online, we chose this. We got what we paid for. Beware!!

Nice stay , good food . We had a terrible experience with Aquaworld ! Don't book anything with them , they are irresponsible and they don't care about the people and safety ! Only about the $$$$$ !

The only reason we didnt leave was because of Alexander. there isnt a whole lot of good I can say about this resort. The good is alexander from guest services

Overall, wonderful experience. Would love to come back again. Very close to the beach, variety of pools and everyday activities. Amazing!!

By far out did my expectations I recommend upgrading to the star prestige.

Rooms were very hot! We could not adjust the temp, the bead was lumpy and uncomfortable. We asked for a fan for our room but they didnt have any! The staff was awesome! Food was great!

A was nice y beautiful we are so happy everything was excelente

The staff are so friendly, the Iberostar "friends" are the best, we had the best time and were so impressed with Liliana, Jamilla, David, and Manuel. We felt so comfortable and at home with the environment and the beach was the most beautiful we have ever seen:)

Boulevard Kukulcan, Km. 17 Cancun QROO

Hotel highlights

  • Walking distance to Delfines Beach and El Rey Ruins
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Avenida Kukulkan, Iberostar Cancun All Inclusive is a leisurely stroll from popular sights such as Delfines Beach and El Rey Ruins. This 426-room, 4-star resort has 7 outdoor pools along with a private beach and a golf course. It's also close to Maya Cancun Museum and Aquaworld.


Dining

Free breakfast is included with your stay. There are ample dining options with 5 onsite restaurants, including El Maguey Restaurant, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 426 air-conditioned rooms provide MP3 docks, minibars, and coffee makers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes are also standard.


Property features

Iberostar Cancun All Inclusive features a private beach, a golf course, and a full-service spa. Free parking is available if you drive. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this all-inclusive resort include 7 outdoor pools, a water park, and a children's pool.

Room options

Standard room Ocean view with balcony

Full 2 | King 1 | Sleeps 4

Ocean View Suite

Full 2 | King 1 | Sleeps 4

Garden View Villa

Full 2 | King 1 | Sleeps 4

Ocean Front Villa

Full 2 | King 1 | Sleeps 4

Guest reviews for Iberostar Cancun All Inclusive

Everyone (37) Couples (38) Family (36) Friends (10) Other (3)
4

beautiful hotel on the beach

Everyone

Everything is beautiful.the only negative thing is of the food.not the way it is cooked, but the quality of food which is very poor,not of a 5star hotel.

By , from Columbus, Ohio on Jan 15, 2018

2

cold pools were a terrible experience

Everyone

Upon arrival in early January my wife and two kids were in shock to discover the pools to be cold. The resort had most of the guest out of the water sunbathing. It was weird to see an empty pool. I called the management and complained and they assured me that they would turn in the heaters. Well, 5 days later the water was still cold. My kids left very sad!!!!!! I have never experience this before in Cancun!

By , from los angeles on Jan 13, 2018

5

beautiful hotel with beautiful beach.

Everyone

Great stay. Eileen, Yael (not sure if I spelled correctly) and Enrinque are a wonderful addition to your staff. Thank you so much.

By on Jan 9, 2018

4

nice resort

Families

Pros: Bell boys were very friendly. Most staffs at the restaurant were very nice. We got the room by the beach with pool access balcony so kids enjoyed it a lot. Beach was clean and safe. There were lifeguards and police patrols. Kids also enjoyed playing water in the kid's pool. They loved slides and fountains and all decorations. Food at the steakhouse was superb. Cons: The staff at the front desk couldn't communicate English well but the staff at the guest service was really helpful. We had to make reservations for dinner during our stay on the first day we arrived. However, there were not many choices left. We went there with 2 kids and all we got were after 8 pm slots so we couldn't attend any kid's show taking place at 8:30 pm at all. Otherwise, we had to have dinner at the buffet restaurant where we had breakfast and lunch everyday. That's boring. Food served at the buffet restaurant was pretty low quality. It's good when you arrived there early. They mostly didn't refill the food at the last hour unless you asked them for specific items.

By , from Austin, TX on Dec 25, 2017

4

very nice hotel in cancun

Everyone

Have stayed at many hotels in Cancun and Iberostar is very nice. Rooms well appointed however, it’s an older hotel in the hotel zone. Really enjoyed the steak house and the hibachi restaurants. The only complaint would be the swimming pool was very cold. It did not appear to be heated.

By , from Ohio on Dec 24, 2017

5
Everyone

This is a really nice resort with all Ocean facing rooms, great food/bars and nice staff. The infinity pool and the nightly entertainment was also fantastic.

By on Dec 15, 2017

5

great vacation

Everyone

This was our first full inclusive experience and it turned out to be truely fully inclusive, didn't really had to pay any extra apart from the tips, which again didn't felt compulsary. The hotel location is close to the airport, the view from any part of the hotel are wonderful. The restaurant and bar were really good. The entertainment staff worked really hard and good variety of shows including disney them show that i daughter really enjoyed and some really funny games pre shows.

By , from Delaware on Dec 14, 2017

3
Everyone

I didn't think the food and drinks were up to par.

By on Dec 4, 2017

5

nice hotel

Everyone

The hotel room was clean and comfortable. I liked the decoration on the bed.

By , from Los Angeles on Dec 1, 2017

5

nice hotel beautiful

Everyone

Fantastic i love the place Its a great place to enjoy and relax

By , from boston ma on Nov 16, 2017