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Grand Park Royal Cancun Caribe All Inclusive

4.0 out of 5.0

Recent guest reviews

We had a beautiful stay for my 30th birthday. The staff was very accommodating and attentive. They even decorated my room for my birthday while I was at the pool. Food was good. Buffet was very small, other than that I can’t complain.

Second time at the hotel, will say that everything was great except for our Concierge,,,, Jaimie,,, he called us once and never even bothered to meet us.... Our first visit the Concierge we had was wonderful ! explained everything, helped us get where we needed to go,,, explained everything and checked on us to be sure we were happy. The rest of the staff, especially the staff in the main Buffet were fantastic. The food was good, but the waiters made it so pleasant to be there ! Loved the pool, the grounds and the room also. Cancun was great, had no troubles going anywhere and everyone treated us kindly and with respect.

The hotel in it self is nice. The position is lovely. The food is nice, wouldn’t say outbof this world and definitely set up for in and out. Would have been nicer if a little more thought and care in the meals. However the staff were lovely.

8 days, first was high-pressure sales for memberships. Room was great, food was good, dress codes for dinning are inconsistent would be nice if they had better top call dinks.

I broight my mom in a wheelchair to this trip and the staff couldn't be more helpful, kind and warm! Food was very good, nice facilities the view from our room was incredible! The beach excellent, I will definitely come back and recommend to my family, the staff has the best customer service ever!

The people excellent. Food, amenities, the make you feel like home. Never thought cancun and that hotel was gonna give me an unforgettable experience in my life. Definitely coming back and I will choose the same hotel. I hope same staff is working there when I come back

We had an amazing stay at the Grand Park Royal. We got an upgraded room for being an Expedia VIP which was amazing we had a perfect ocean view from the top floor room. The hotel was also able to offer and upgrade to others in out group for a reasonable price they all loved the rooms too. The only negative I would say about the room was the mini bar, it had pops and waters but only two beers total each day. I realize I could get beer from any of the many bars but if we just wanted to sit and have a relaxing drink on the patio my wife and I could only enjoy one each. Also there was no liquor mini bar like I have had in other Cancun resorts, but again this was a small thing in an overall amazing room. The food at all of the restaurants was awesome the buffet was changing daily for breakfast and lunch. We had meals at all of the reservation restaurants, twice at the Italian one, and they were some of the best we have had at resorts. The staff was amazing all of the bartenders and waitstaff were very friendly and positive. The activities staff were awesome getting people involved in volleyball, waterpolo and other games. The cleaning staff had our rooms cleaned and ready very quickly often as soon as we were finished with breakfast. I really can't say enough about this resort we had an amazing time and of all the all inclusive resorts we have been to this is definitely top of the list and one we definitely hope to return too.

staff could not have been more friendly and accommodating. One of the better places for food compared to other resorts I've visited.

First time to Cancun. The entire stay was wonderful and everyone was very accommodating. Had a wonderful time. It would be nice to know prior to arrival that dress slacks are required for the restaurants. We traveled into town and were treated very well and felt very safe. We enjoyed the local atmosphere and authentic food.

I had a wonderful time. There could be more entertainment.

We had a great experience at this resort beautiful beach beautiful pool fun activities poolside,We did the turtle release that was the highlight of our trip, The patio was awkward in the position of the two chairs you could not sit side-by-side .... The thermostat didn't work the coffee maker didn't work and we had ants in the room the first and the fourth night.... Great room when we got all that fixed ... Eric the concierge was great no pressure about the vacation program ..... The Oriental an Italian restaurants were great the little Mexican restaurant out by the pool the food was not good ... Portside food was great pizza nachos hamburgers hotdogs .. We were very disappointed in the buffet a lot of rice a lot of potatoes and whatever you had for breakfast seem to appear in a different form of food at night time not sure if it was due to being off-season .. We would definitely return great waitstaff and resort employees

There was to much pressure to become a member, my toilet and shower had issues. The shower drain plug didn't work it was not letting the water drain. Almost like waiting to fill up the tub to take a bath.... some guy came "fixed" it and when I wanted to take a bath , the drain plug didn't plug the water. He made it the complete opposite.. I should have demanded a different room. Then my toilet got clogged twice. And the bathroom downstairs from the lobby flooded and I stepped all over the water God only knows where it came from I wasn't walking in there to find out.. Also, Some of the bar tenders outside give you an attitude if you don't tip them every time you get a drink. Last time I checked gratuity was included in the trip. I spent $2,200 which is more or less $36,852 pesos, So if I tip you every other or every 3rd drink, why is that not appreciated??? Tipping is optional you shouldn't be talking about other people who didn't tip you to other guests at the bar. It's low class, and very unprofessional.

Really nice property. Huge white sand beach compared to most other resorts nearby. The other resorts seemed to have a huge number of rooms with a much smaller property to work with. When busy I would imagine a resort with fewer rooms wouldn't feel as crowded. I noticed every room has an ocean view. We upgraded to the best room in the resort for an extra $40 per night. They reduced the amount from $60 after we declined We got such a good deal that the upgrade was an easy choice ($600 per person for four nights all inclusive and this price included airfare from Chicago). We booked it the night before after our trip to Charleston had to be abandoned due to Hurricaine Irma's approach. The place is spotless. I saw them actually scrubbing the driveway! Food overall good with a few standout items. Very well run resort with managers always visible and employees going above and beyond with or without tips. I didn't expect much for the price paid but were so happy. I would go back in a heartbeat.

I enjoyed the hotel. The restaurant where really good. The rooms are nice. 3 pools a swim up bar. It's was a great stay

I was very disappointed in this hotel, which I have stayed in six times, two of which were in 2017. (I have been to Cancun about 16 times.) The lower pool was sparklingly clean, but the upper pool was very cloudy all week. The quality of the food was generally lower than during my previous stays. The drinks were often watered down and did not taste as they should. A glass of Amaretto (not di Sarano) tasted strongly of some chemical that I could not identify (I am a retired molecular biologist). The Miami Vice drink was still quite good. Guests now have to pay a $15 charge if they order room service more than once per day. The entertainment staff were good as usual, but they have turned up the volume on the music at the lower pool to the point that it is very bothersome. The staff was friendly and hardworking and the hotel was clean. There was an abundance of seaweed in the ocean nearly every day (not the hotel's fault, which turned the water a brownish color. This has been a widespread problem at times throughout the Caribbean in recent years. Unfortunately, I don't think we will visit this hotel again.

Overall the hotel seems to have gone low-budget. The staff are mostly friendly, however the food and drinks are not good. Our chicken tacos had bones in the chicken. Pulled pork also had bones. Drinks contained very little alcohol, tasted like water unless you specifically went to the bar and requested more. Need to request if you want top shelf liquor. Room was clean but very thin walls--had to change rooms due to a screaming baby next door. Can hear people walking on the floor above. The gym is not included in the "all-inclusive" rate, need to pay extra. Tons of kids in the pool. Do not choose this hotel if you prefer adults only. Currently the beach is filled with brown seaweed--not the hotel's fault but never seen the water so dirty.

Everything was perfect, the room was nice and very clean. Looking forward to go back soon.

The beds are super hard. Extra firm I guess you can say. The towels & face cloths are awful & rough to the skin touch. I got a massage done & that wasn't good either. The same rough towles in the room & the blue pool towles are the same towles they used in the massage rooms. I had to my face & body for 50 minutes on roughness. It was very uncomfortable. No heated tables if you are use to those when getting a massage. Other than these 3 things the hotel is great. Good food & drinks. Very polite & helpful staff. Kid friendly but also one pool side just for adults. The swim up bar is awesome. Other guest were nice as well. It says on thier site strict dress code in 3 of the 4 Dining areas but it's geared more towards men. I did asked at check out if thier Villas & other up graded rooms had different bed mattress & towles. I was told yes they are newer. But she couldnt confirm the softness. It's hard to believe the towles & face cloths are different in upgraded rooms when the massage polar used the same rough towles. If extra from is how you like to sleep & you bring your own towels I say this is a nice location to try. Do the all inclusive. Very neat & clean hotel. AC wasn't working properly. Had a minor issue with the shower however not even 3 minutes after I called someone was there for the repairs & fixed it.

good. you need me add a it more review, l would say entertainment near improve; buffet needs variety every day,

I had a horrible experience here with the staff and the room was not cleaned and saw a huge rat during my stay.

Boulevard Kukulkan Km 10.5 Cancun QROO

Hotel highlights

  • Close to La Isla Shopping Mall
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free valet and self parking

Located in Avenida Kukulkan within a short walk of Chac Mool Beach, Grand Park Royal Cancun Caribe All Inclusive is within a mile (2 km) of La Isla Shopping Mall. This 344-room, 4-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants. It's on the beach and also near Forum By The Sea Mall and Forum Beach.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. There are ample dining options with 4 onsite restaurants, including Cocay, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 344 rooms are air-conditioned and have an array of amenities, including balconies, iPod docks, and minibars. Guests can expect WiFi and 40-inch LED TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Coffee makers, free bottled water, and laptop-compatible safes are also available.


Property features

Guests of Grand Park Royal Cancun Caribe All Inclusive have access to a full-service spa, 2 outdoor pools, and a fitness center. Free valet and self parking are available, and there's also an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this all-inclusive resort include a spa tub, a sauna, and a rooftop terrace.

Room options

Deluxe Premier Beach Front

Full 2 | Sleeps 4

Royal Tower Room w/Jacuzzi

Full 2 | King 1 | Sleeps 3

Royal Room (Romance royal tower room)

Full 2 | King 1 | Sleeps 2

Super Saver Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Guest reviews for Grand Park Royal Cancun Caribe All Inclusive

Everyone (86) Couples (206) Business (1) Family (88) Friends (48) Other (8)
5

royal towers ocean view

Everyone

We had a beautiful stay for my 30th birthday. The staff was very accommodating and attentive. They even decorated my room for my birthday while I was at the pool. Food was good. Buffet was very small, other than that I can’t complain.

By , from brooklyn, ny on Nov 4, 2017

Review comment responded on Nov 6, 2017

Dear Melissa We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. It is very heartwarming to read that the staff played such a great part in making your stay memorable, making your 30th birthday celebration extra special. Thank you very much for having chosen Grand Park Royal Cancún Caribe for this wonderful occasion, we look forward to your return. 

4

great staff except for our concierge

Everyone

Second time at the hotel, will say that everything was great except for our Concierge,,,, Jaimie,,, he called us once and never even bothered to meet us.... Our first visit the Concierge we had was wonderful ! explained everything, helped us get where we needed to go,,, explained everything and checked on us to be sure we were happy. The rest of the staff, especially the staff in the main Buffet were fantastic. The food was good, but the waiters made it so pleasant to be there ! Loved the pool, the grounds and the room also. Cancun was great, had no troubles going anywhere and everyone treated us kindly and with respect.

By , from Michigan on Oct 25, 2017

Review comment responded on Oct 27, 2017

Dear Donna Thank you very much for your review and for mentioning so many positive elements you have experienced in Grand Park Royal Cancún Caribe. Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we have to work at in order to meet our guests expectations. Thank you again for your kind comments, we hope to have the pleasure of seeing you back soon.

4

nice hotel and on the beach

Everyone

The hotel in it self is nice. The position is lovely. The food is nice, wouldn’t say outbof this world and definitely set up for in and out. Would have been nicer if a little more thought and care in the meals. However the staff were lovely.

By on Oct 25, 2017

Review comment responded on Oct 27, 2017

Dear Guest: Thank you for your stay at Grand Park Royal Cancún Caribe and for such a positive review. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Your every comment is very constructive as it encourages us to become better each day. We are certain that we can make you feel at home every time you come. We will be waiting for your next visit.

5

great hotel, nice rooms great restarunts

Everyone

8 days, first was high-pressure sales for memberships. Room was great, food was good, dress codes for dinning are inconsistent would be nice if they had better top call dinks.

By , from Colorado on Oct 24, 2017

Review comment responded on Oct 26, 2017

Dear Michael Thank you for your stay at Grand Park Royal Cancún Caribe and for such a positive review. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. In our specialty restaurants have established dress codes, that in order to offer our guests a place where they can enjoy a pleasant evening and an elegant atmosphere. This information is provided to guests when they arrive at the hotel, and reinforced at the time of booking in the specialty restaurants. Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.

5

the service and staff were amazing!

Everyone

I broight my mom in a wheelchair to this trip and the staff couldn't be more helpful, kind and warm! Food was very good, nice facilities the view from our room was incredible! The beach excellent, I will definitely come back and recommend to my family, the staff has the best customer service ever!

By , from Canada on Oct 24, 2017

Review comment responded on Oct 26, 2017

Dear Elena, Thank you for selecting Grand Park Royal Cancún Caribe as host for your most recent visit to Cancún. Our team work hard in creating a truly memorable experience to each and every guest. So it brings me joy to know our team extended welcoming and helpful service. I am also pleased to read how much you enjoyed our accommodations as well as our beautiful property. It was a pleasure hosting you and we certainly hope our Resort becomes your resort of choice during future travels.

5

nice hotel beach ,pool and weather

Everyone

The people excellent. Food, amenities, the make you feel like home. Never thought cancun and that hotel was gonna give me an unforgettable experience in my life. Definitely coming back and I will choose the same hotel. I hope same staff is working there when I come back

By on Oct 17, 2017

Review comment responded on Oct 19, 2017

Dear Guest: Thank you very much for your review and for mentioning so many positive elements you have experienced in Grand Park Royal Cancun Caribe. We are pleased to know you enjoyed all aspects of our Resort, especially our service. I will be sure to share your comments with the staff, comments like yours are a source of great motivation, as we can see our hard work reflected in a satisfied customer. We are looking forward to the opportunity to welcome you back soon.

5

amazing stay

Everyone

We had an amazing stay at the Grand Park Royal. We got an upgraded room for being an Expedia VIP which was amazing we had a perfect ocean view from the top floor room. The hotel was also able to offer and upgrade to others in out group for a reasonable price they all loved the rooms too. The only negative I would say about the room was the mini bar, it had pops and waters but only two beers total each day. I realize I could get beer from any of the many bars but if we just wanted to sit and have a relaxing drink on the patio my wife and I could only enjoy one each. Also there was no liquor mini bar like I have had in other Cancun resorts, but again this was a small thing in an overall amazing room. The food at all of the restaurants was awesome the buffet was changing daily for breakfast and lunch. We had meals at all of the reservation restaurants, twice at the Italian one, and they were some of the best we have had at resorts. The staff was amazing all of the bartenders and waitstaff were very friendly and positive. The activities staff were awesome getting people involved in volleyball, waterpolo and other games. The cleaning staff had our rooms cleaned and ready very quickly often as soon as we were finished with breakfast. I really can't say enough about this resort we had an amazing time and of all the all inclusive resorts we have been to this is definitely top of the list and one we definitely hope to return too.

By , from OH on Oct 15, 2017

Review comment responded on Oct 19, 2017

Dear Luke Thank you for selecting Grand Park Royal Cancún Caribe as host for your most recent visit to Cancun. Our team work hard in creating a truly memorable experience to each and every guest. So it brings me joy to know our team extended welcoming and helpful service. I am also pleased to read how much you enjoyed our accommodations as well as our beautiful property. It was a pleasure hosting you and we certainly hope our Resort becomes your resort of choice during future travels.

5
Everyone

staff could not have been more friendly and accommodating. One of the better places for food compared to other resorts I've visited.

By on Oct 3, 2017

Review comment responded on Oct 5, 2017

Dear Guest: Thank you for your stay at Grand Park Royal Cancún Caribe and for such a positive review. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. We look forward to welcome you back to have the pleasure of serving you again.

4

perfect first cancun visit

Everyone

First time to Cancun. The entire stay was wonderful and everyone was very accommodating. Had a wonderful time. It would be nice to know prior to arrival that dress slacks are required for the restaurants. We traveled into town and were treated very well and felt very safe. We enjoyed the local atmosphere and authentic food.

By on Sep 27, 2017

Review comment responded on Sep 29, 2017

Dear Guest: We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. We have no doubts that your review will be of a great help for many travelers while making their decision to visit Grand Park Royal Cancún Caribe. We hope you come back soon!

4

great hotel. all rooms are ocean view.

Everyone

I had a wonderful time. There could be more entertainment.

By on Sep 26, 2017

Review comment responded on Sep 27, 2017

Dear Guest: Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún Caribe. There is still a lot more to come to Grand Park Royal Cancún Caribe so please be sure to you visit us again in the near future.