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Grand Park Royal Cancun Caribe All Inclusive

4.0 out of 5.0

Recent guest reviews

This is the second time my husband and I have stayed at this resort. The first time was sort of magical since we didn't have any kids at the time. We had a room on the ground level which was great to sneak out to the pool or beach without walking through the lobby of the resort. This time we had a room on the second floor. not as great a view since we were at palm tree level. Although that view is way better than snow. Both times we chose an all inclusive package. Both times we were in love with the buffet that the hotel serves its main meals in. There is always a beautiful selection of fresh fruit, and a wide variety of freshly baked desserts. They have themes for their meals each day which makes it interesting and we never got tired of the food they served. The service is amazing. The servers really take care of you and have hospitality as a priority. Please tip the servers and cleaning staff!!! They deserve it and often don't make much. We didn't tip much our first time at the resort and later learned that the staff really rely on tips and don't make as much on their base salary alone. We tipped much more this time and the staff were much more appreciative! The drinks are amazing! Best Pina Colada and Margaritas!! I wish we were still there!!!

The private beach is long and not crowed. The view is pretty nice. The pools and bars are amazing. However, most of the food is terrible. Only the buffet restaurant is good because the taste is normal. The Oriental Restaurant is horrible, the taste is so weird, which is absolutely not the Japanese and Chinese style as the menu marked (the grill salmon is the most tasty dish in this restaurant however the fish scale was still on it). Moreover, I really like Mexican food and I had a lunch in a Mexican restaurant out of the hotel, it was really amazing. Therefore, I made a reservation of the hotel's Mexican restaurant. But it made me disappointed. There were some small ants and unnameable insects around the washroom and bathroom (probably due to my room is on the ground level?) I request a 2 double bed room when I booked this hotel last year. However, when I checked in the room, it is a king size bed room. The stuff explained that Request not equals to Garanteed. I agree but this issue really made me and my friend embarrassed.

I loved the way hotel staff took care of us..I loved visiting one on one with entertainment personnel, Edwin . He stressed how much family means and this hotel was about family!! Thank you Edwin for such a great memory for an old lady!

The view is very nice, the pools and bars are amazing. However, the food is... Only the buffet restaurant is nice. The oriental restaurant is terrible. Some of the dishes is weird, which is absolutely not the taste of Chinese or Japanese food as the menu marked. Also, I really like mexican food and I had try a Mexican restaurant out of the hotel and it was definitely amazing! But the one in the hotel is not palatable. BTW, I requested 2 double bed when I made the booking, but they gave me a king size bed, which really made my male friend and me embarrassing. Also, there were ants and unnameable insects in washroom and bathroom.

We had an amazing time! My only real complaint was that it was not very kid friendly. We were only able to have dinner in the buffet because our kids were not allowed in the specialty restaurants. We were able to order from the Asian restaurant and have the food delivered to the buffet, which was nice. The other thing was that kids under 4 weren't allowed in the kids club unless a parent was there to accompany them. So basically if you stay here with children under 4 you get no breaks! Staff was amazing and helpful! I heard that other resorts are more kid friendly, so I hope that they reconsider their policies.

Excellent experience again. We upgraded our room when we got there so we had our own terrace with plunge pool, it was great. Jaime was our butler, and he did whatever he could to make our vacation perfect. He arranged a surf and turf dinner at El Mirador that was fantastic. The chef even brought it out to our table and came back after we finished to make sure it was to our satisfaction. All staff was very friendly. Our maid did an excellent job every day, cleaning all indoor and outdoor areas. New entertainment this year that included a Michael Jackson Tribute Show that was performed by the entertainment staff--it was great--they are very talented! Overall food was very good--nice selection. Friendly wait staff and bartenders--especially the bartender at the rooftop bar. Great vacation.

Overall we had a great experience. The best decision we made was to upgrade to a master villa suite on our arrival. The cost is much cheaper to do so upon arrival than when booking. We had our own room, living room, large patio and pool overlooking the ocean. Comes with a number of other amenities. The food was good overall, although the Oriental restaurant can be skipped, that was underwhelming. The is a wide array of guests here, as there are a large amount of options for accommodations at the resort, but the villa was perfect to have our own privacy, whether on the patio or our own cabana.

The best part of this hotel is its location with gorgeous views of the Caribbean sea and its turquoise waters. The checkin was great and our family got a free upgrade to the royal tower room for booking through Orbitz and glad the room had an impression on the whole family. The staff are helpful, the only quibble I have is scheduling for dinners is not quite fun especially knowing whether your kids are allowed or not into El Mirador and El Oriental restaurants. I thought that my six year old is not allowed but owing to her height she is allowed only at 6:30 pm seating. I wish I had known this at the start. Apart from this, the stay had been nothing short of spectacular. Hanging out in the beach, soaking in the glorious sun and retiring to your well kept hotel room after some great dinners made it really memorable. Would recommend it to anyone!

We stayed for 4 nights on our honeymoon. Fabulous place to stay. The service is phenomenal. The ocean front view was amazing. Overall we had a great time and plan on returning next year. One tip... for the men please bring a pair of slacks with you to be able to enjoy the restaurants (other than the buffet) that are there.

This was the best of 3 vacations to Mexico. Our room was upgraded to a villa which are amazing, and we even received complimentary champagne to celebrate our anniversary.

After returning from our 5th trip staying at Grand Park Royal we can not wait to plan our next trip. This resort is very clean and the staff is very friendly. The entertainment staff keeps you busy during the day and at night with different activities. Their Michael Jackson Tribute show is defiantly a must see! Can not wait to see what they have planned for the future.

We recently returned from a 4 night stay trip with some friends. The hotel staff was amazing! Everything from check in to check out was great. Felipe at the front desk was incredibly helpful. Our friends stayed in the Villas, which I would highly recommend. The personal butler service was well worth it! Roberto was so kind and always willing to help.

When we arrived we were quickly whisked away and talked into listening to sales presentation which was only supposed to take 90 minutes, but ended up being over 2 1/2 hours. We booked an ocean view room, but all we could see was palm trees from the first floor balcony. We complained and the next day they moved us to another room with a beautiful view, and gave us a honeymoon package. The rest of our stay was very nice. Skip the sales pitch and enjoy the beach.

Hotel was kept very clean. Was disappointed with the room we received. I requested a 1st floor room and called and verified twice before our stay that we were on the 1st floor. When we checked in we were on the 6th floor. Hotel staff checking us in was not accommodating and did not seem to care that we paid extra for this room choice. There are also not a lot of chairs out on the beach. We got up early to get chairs and there just were not enough to go around. Food was great! Bartenders were great! Would go back but would not upgrade next time due to the problems we had this time.

This resort is in a great location, walking distance to shopping and bars. The beach is beautiful with white sand, and clear water.

Great location, probably has the best beach along the resort row in that area. Clean, beautiful water, and plenty of room. You can walk to shopping either along the beach or on the sidewalk. You can watch the sunrise every morning, and the sunset on the rooftop bar. We had 15 in our group, and everyone was satisfied. Came home all relaxed!!!!!

Amazing! Second time we've been there and they never disappoint.

As many reviewers have said, the service at the hotel is impeccable. Everyone from reception to the bartenders and servers were all fantastic and upbeat. Our group did tip well so I imagine that made a difference. The hotel is in a great location, the beach is absolutely spectacular. We spent all of our time at the "relaxation" pool which was a beautiful infinity pool with a great view of the ocean and a fantastic swim-up bar. The other key thing is this pool gets sun all day. I was with a heavy drinking group and the bartenders are very willing to make strong (and good) drinks. Semi-premium alcohol (Absolut, Bacardi, Jack Daniels at the main bars...Belvidere and Grey Goose at the rooftop bar at night). I stayed in an ocean front room. It's a bit of a walk to the lobby, but the rooms are nicer versus the standard rooms and it's closer to the relaxation pool, Italian restaurant, gym and rooftop bar. Small fridge in the room that is stocked with water, soda and beer, but no snacks. The food was okay. Highlights include the pizza corner near the pools (great for daytime snacking) and El Jardin where you can get nachos, burgers, chips, etc. The buffet was okay. Breakfast is the best out of all of the meals. We made reservations for the Asian and Italian restaurants. Both were okay and nice if you wanted a seated meal. At the end of the day, it's a great hotel for the cost. You can use Orbitz discount codes making it very affordable. We had a great time.

Our hotel stay was awesome and we can say the hotel staff worked so hard to make everything nice.

Great hotel! Love that it was walking distance to nightlife, shops and malls. Felt very safe in the area. Would get a little boring at times bc they cut music and shows off by 10:30pm and rooftop is open until 1am but the music sucked and felt like I was at a spa. Overall it was a good time, staff was nice. I HATED the part where they try and sell you a timeshare! I'm not there to listen to deals, I'm there to vacation and those 90minutes are wasteful! That part was very annoying, they don't know how to take NO for an answer! I had to walk away from the guy. Another annoying thing is that men must have sleeves on for dinner! I get it for the restaurants but at the buffet line? Really? After a long day of drinks, sun and fun the last thing you want to do is worry about wearing the wrong shirt to the buffet dinner! Ridiculous! Other than those 2 annoying items- the rest was fabulous! Would return again to the resort.

Boulevard Kukulkan Km 10.5 Cancun QROO

Located in Avenida Kukulkan within a short walk of Chac Mool Beach, Grand Park Royal Cancun Caribe All Inclusive is within a mile (2 km) of La Isla Shopping Mall. This 344-room, 4-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants. It's on the beach and also near Forum By The Sea Mall and Forum Beach.


Dining

Start your day off right with a free buffet breakfast, served each morning from 8 AM to 11 AM. Enjoy dining at Cafe Cocay, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 344 rooms are air-conditioned and have an array of amenities, including balconies, iPod docks, and minibars. Guests can expect WiFi and 40-inch LED TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Coffee makers, free bottled water, and laptop-compatible safes are also available.


Property features

Guests of Grand Park Royal Cancun Caribe All Inclusive have access to a full-service spa, 2 outdoor pools, and a fitness center. You can take advantage of free parking, along with an airport shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this all-inclusive resort include a spa tub, a sauna, and a rooftop terrace.

Room options

Deluxe Room, Ocean View

King 1 | Full 2 | Sleeps 4

Deluxe Premier Beach Front

Full 2 | Sleeps 4

Royal Tower Room w/Jacuzzi

King 1 | Full 2 | Sleeps 3

Royal Room (Romance royal tower room)

Full 2 | King 1 | Sleeps 2

Guest reviews for Grand Park Royal Cancun Caribe All Inclusive

Everyone (40) Couples (205) Business (1) Family (88) Friends (48) Other (8)
5

we love this resort!

Everyone

This is the second time my husband and I have stayed at this resort. The first time was sort of magical since we didn't have any kids at the time. We had a room on the ground level which was great to sneak out to the pool or beach without walking through the lobby of the resort. This time we had a room on the second floor. not as great a view since we were at palm tree level. Although that view is way better than snow. Both times we chose an all inclusive package. Both times we were in love with the buffet that the hotel serves its main meals in. There is always a beautiful selection of fresh fruit, and a wide variety of freshly baked desserts. They have themes for their meals each day which makes it interesting and we never got tired of the food they served. The service is amazing. The servers really take care of you and have hospitality as a priority. Please tip the servers and cleaning staff!!! They deserve it and often don't make much. We didn't tip much our first time at the resort and later learned that the staff really rely on tips and don't make as much on their base salary alone. We tipped much more this time and the staff were much more appreciative! The drinks are amazing! Best Pina Colada and Margaritas!! I wish we were still there!!!

By , from MN on Mar 23, 2017

3

nice view, bad food

Everyone

The private beach is long and not crowed. The view is pretty nice. The pools and bars are amazing. However, most of the food is terrible. Only the buffet restaurant is good because the taste is normal. The Oriental Restaurant is horrible, the taste is so weird, which is absolutely not the Japanese and Chinese style as the menu marked (the grill salmon is the most tasty dish in this restaurant however the fish scale was still on it). Moreover, I really like Mexican food and I had a lunch in a Mexican restaurant out of the hotel, it was really amazing. Therefore, I made a reservation of the hotel's Mexican restaurant. But it made me disappointed. There were some small ants and unnameable insects around the washroom and bathroom (probably due to my room is on the ground level?) I request a 2 double bed room when I booked this hotel last year. However, when I checked in the room, it is a king size bed room. The stuff explained that Request not equals to Garanteed. I agree but this issue really made me and my friend embarrassed.

By , from Chicago on Mar 22, 2017

5

a wonderful, fun time with family.....

Families

I loved the way hotel staff took care of us..I loved visiting one on one with entertainment personnel, Edwin . He stressed how much family means and this hotel was about family!! Thank you Edwin for such a great memory for an old lady!

By , from minnesota on Mar 21, 2017

3

nice view, bad food

Everyone

The view is very nice, the pools and bars are amazing. However, the food is... Only the buffet restaurant is nice. The oriental restaurant is terrible. Some of the dishes is weird, which is absolutely not the taste of Chinese or Japanese food as the menu marked. Also, I really like mexican food and I had try a Mexican restaurant out of the hotel and it was definitely amazing! But the one in the hotel is not palatable. BTW, I requested 2 double bed when I made the booking, but they gave me a king size bed, which really made my male friend and me embarrassing. Also, there were ants and unnameable insects in washroom and bathroom.

By on Mar 20, 2017

4

beautiful beach! very friendly staff!

Families

We had an amazing time! My only real complaint was that it was not very kid friendly. We were only able to have dinner in the buffet because our kids were not allowed in the specialty restaurants. We were able to order from the Asian restaurant and have the food delivered to the buffet, which was nice. The other thing was that kids under 4 weren't allowed in the kids club unless a parent was there to accompany them. So basically if you stay here with children under 4 you get no breaks! Staff was amazing and helpful! I heard that other resorts are more kid friendly, so I hope that they reconsider their policies.

By on Mar 20, 2017

Review comment responded on Mar 22, 2017

Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderfully experience. We all at Grand Park Royal Cancun Caribe look forward to welcome you back in the near future for more relaxing experiences.

5

5th trip to grand park royal cancun

Everyone

Excellent experience again. We upgraded our room when we got there so we had our own terrace with plunge pool, it was great. Jaime was our butler, and he did whatever he could to make our vacation perfect. He arranged a surf and turf dinner at El Mirador that was fantastic. The chef even brought it out to our table and came back after we finished to make sure it was to our satisfaction. All staff was very friendly. Our maid did an excellent job every day, cleaning all indoor and outdoor areas. New entertainment this year that included a Michael Jackson Tribute Show that was performed by the entertainment staff--it was great--they are very talented! Overall food was very good--nice selection. Friendly wait staff and bartenders--especially the bartender at the rooftop bar. Great vacation.

By , from Illinois on Mar 9, 2017

Review comment responded on Mar 11, 2017

Thank you very much for taking time out of your day to share your experience on this site. I am pleased to learn that we were able to make your vacation enjoyable and I would like to invite you to stay with us again, we would be more than happy to be your hosts on your next trip to Cancun.

4

the villas are worth it.

Couples

Overall we had a great experience. The best decision we made was to upgrade to a master villa suite on our arrival. The cost is much cheaper to do so upon arrival than when booking. We had our own room, living room, large patio and pool overlooking the ocean. Comes with a number of other amenities. The food was good overall, although the Oriental restaurant can be skipped, that was underwhelming. The is a wide array of guests here, as there are a large amount of options for accommodations at the resort, but the villa was perfect to have our own privacy, whether on the patio or our own cabana.

By , from Crown Point, IN on Mar 3, 2017

Review comment responded on Mar 7, 2017

Thank you for your review, I am happy you enjoyed your stay with us so much. We look forward to seeing you again.

5

a wonderful hotel in a beautiful place

Families

The best part of this hotel is its location with gorgeous views of the Caribbean sea and its turquoise waters. The checkin was great and our family got a free upgrade to the royal tower room for booking through Orbitz and glad the room had an impression on the whole family. The staff are helpful, the only quibble I have is scheduling for dinners is not quite fun especially knowing whether your kids are allowed or not into El Mirador and El Oriental restaurants. I thought that my six year old is not allowed but owing to her height she is allowed only at 6:30 pm seating. I wish I had known this at the start. Apart from this, the stay had been nothing short of spectacular. Hanging out in the beach, soaking in the glorious sun and retiring to your well kept hotel room after some great dinners made it really memorable. Would recommend it to anyone!

By , from Portland,OR on Mar 2, 2017

Review comment responded on Mar 7, 2017

Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún Caribe. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. This kind of reviews encourages us to strive for a service of excellence. We look forward to your next visit to make your stay even more pleasant and memorable.

5

fabulous resort!!!!!

Everyone

We stayed for 4 nights on our honeymoon. Fabulous place to stay. The service is phenomenal. The ocean front view was amazing. Overall we had a great time and plan on returning next year. One tip... for the men please bring a pair of slacks with you to be able to enjoy the restaurants (other than the buffet) that are there.

By , from Mesa, Arizona on Mar 1, 2017

Review comment responded on Mar 3, 2017

Thank you very much for taking time out of your day to share your experience on this site. I am pleased to learn that we were able to make your vacation enjoyable and I would like to invite you to stay with us again, we would be more than happy to be your hosts on your next trip to Cancun.

4

beautiful

Everyone

This was the best of 3 vacations to Mexico. Our room was upgraded to a villa which are amazing, and we even received complimentary champagne to celebrate our anniversary.

By , from MA on Feb 25, 2017

Review comment responded on Feb 28, 2017

We truly appreciate your review! Thank you again for your great review and we hope that you come back and enjoy once again of all our services!!