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Grand Park Royal Cancun - All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
VIP Access

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Photo gallery for Grand Park Royal Cancun - All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
On the beach, sun loungers, beach towels
Royal Master Suite Hot Tub | 1 bedroom, free minibar, in-room safe, desk
Deluxe Ocean View King | 1 bedroom, free minibar, in-room safe, desk
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

View in a map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪13 min walk‬
  • Place, Forum Beach
    ‪18 min walk‬
  • Place, La Isla Shopping Mall
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪67 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Villa Deluxe

1 bedroom, free minibar, in-room safe, desk

Villa Deluxe

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Junior Suite Plunge Pool

1 bedroom, free minibar, in-room safe, desk

Villa Junior Suite Plunge Pool

  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

1 bedroom, free minibar, in-room safe, desk

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 926 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King | Garden view

Deluxe Swim up King

8.6 out of 10
Excellent
(33 reviews)
  • 570 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | 1 bedroom, free minibar, in-room safe, desk

Master Suite

  • 786 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble | 1 bedroom, free minibar, in-room safe, desk

Premier Ocean Front Doble

8.4 out of 10
Very good
(84 reviews)
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Master Suite Ocean Front

7.4 out of 10
Good
(3 reviews)
  • 786 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Royal Suite Doble Hot Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 753 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double | 1 bedroom, free minibar, in-room safe, desk

Premier Superior Ocean Front Double

  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | 1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View Double

7.6 out of 10
Good
(4 reviews)
  • 388 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Royal Master Suite Hot Tub

  • 1023 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Grand Royal Suite Hot Tub

  • 1109 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King | 1 bedroom, free minibar, in-room safe, desk

Premier Superior Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa Deluxe Ocean Front

Villa Deluxe Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Villa Deluxe Ocean Front

  • 517 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Premier Plunge Pool Ocean Front

Villa Premier Plunge Pool Ocean Front | View from room

Villa Premier Plunge Pool Ocean Front

  • 527 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Villa Master Suite Ocean Front

Grand Villa Master Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Grand Villa Master Suite Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 926 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa Premier PlungePool King OceanFront

Villa Premier PlungePool King OceanFront | 1 bedroom, free minibar, in-room safe, desk

Villa Premier PlungePool King OceanFront

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | 1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View King

8.4 out of 10
Very good
(173 reviews)
  • 388 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Royal Suite King Hot Tub

9.0 out of 10
Wonderful
(36 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Grand Park Royal Cancun - All Inclusive is within a mile (2 km) of other popular sights such as La Isla Shopping Mall. This 247-room property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Chac Mool Beach - 13 min walk - 0.7 miles
  • Forum Beach - 18 min walk - 1.0 mile
  • La Isla Shopping Mall - 8 min drive - 1.4 miles
  • Cancun Convention Center - 9 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • ‪El Oriental - ‬3 min walk
  • ‪Flor De Sal - ‬3 min walk
  • ‪El Mirador - ‬1 min walk
  • ‪Lobby Bar - ‬7 min walk

About this property

Grand Park Royal Cancun - All Inclusive

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Guests of Grand Park Royal Cancun - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. Free valet and self parking are available, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a rooftop terrace, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and iPod docks are also available. Change of towels is available on request.
2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Flor de Sal
  • Koi
  • Le Grand Prime & Lounge
  • Veranda

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses wind energy.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
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Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
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Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
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Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, volleyball, and water fitness classes.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of Nov 22, 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on Nov 30, 2025 start from $326.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do close to Grand Park Royal Cancun - All Inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Forum Beach within a short drive.

Is there parking available at Grand Park Royal Cancun - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Grand Park Royal Cancun - All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, prenatal massages, reflexology, and couples treatments.

Does Grand Park Royal Cancun - All Inclusive feature a casino?

No, Grand Park Royal Cancun - All Inclusive doesn't have a casino.

Will I find an indoor pool at Grand Park Royal Cancun - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Grand Park Royal Cancun - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 2 outdoor pools and a poolside bar with some guestrooms featuring private plunge pools.

Does Grand Park Royal Cancun - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Grand Park Royal Cancun - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Grand Park Royal Cancun - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Will Grand Park Royal Cancun - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Park Royal Cancun - All Inclusive.

Does Grand Park Royal Cancun - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Grand Park Royal Cancun - All Inclusive?

The closest major airport to Grand Park Royal Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 14.9 mi away (24 minutes by car).

Are there rooms with balconies at Grand Park Royal Cancun - All Inclusive?

Yes, every guestroom at Grand Park Royal Cancun - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Grand Park Royal Cancun - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Park Royal Cancun - All Inclusive.

Reviews

Grand Park Royal Cancun - All Inclusive Reviews

8.4

Very Good

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1200 out of 2330 reviews
Rating 8 - Good. 600 out of 2330 reviews
Rating 6 - Okay. 286 out of 2330 reviews
Rating 4 - Poor. 122 out of 2330 reviews
Rating 2 - Terrible. 122 out of 2330 reviews

Reviews

10/10 Excellent

Christina Marie Brown, Fredericksburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved Grand Park Royal. ❤️ travel with a family of 6. Myself, husband and 4 kids (14,18x2 and 21) Kids had their own room (Master suite oceanfront )and husband and I upgraded to the Royal towers to a King grand terrace with plunge pool. Best decision!! Resort was perfect size! Not to big with a lot of walking back and forth. Small enough to let kids do their own thing and explore . Rooms we’ve very clean and any issues we encountered during our stay were handled promptly. Food was delicious, and drink were good too ! The beach felt very exclusive, had service in the Bali beds that were reserved for us. We definitely plan to return one day. Thank you for a great stay Grand Park Royal ☀️
Stayed 4 nights in Jul 2025

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I just returned from the most wonderful trip to Grand Park Royal. I have limited space to write, but will cover the most important things. Service: Excellent. We didn't come across a single employee who didn't have a smile on their face, consistent energy, and a willingness to go above and beyond to make our stay memorable. Yajahira, our Butler, was accommodating, extremely quick to respond to our requests, and super personable. Each AM she would send us a message detailing the events happening at the resort that day, reserve our cabana, make dinner resos, and also put rose petals on our bed one evening and delivered a chocolate cake to celebrate our engagement. Jose Mercedes in the dining staff was incredible - intuitive and rapid service that had us relaxed. Roberto the bartender in the adult pool made the best drinks on the resort, hands down. Rooms and Cleanliness: Beautiful rooms (we upgraded to the Royal Tower - worth it!) that were cleaned within the hour of leaving in the AM and turned down for bed while at dinner. Gorgeous views, comfortable bed, excellent AC. Food: We have no complaints. We are not picky eaters and we love food - buffet was great, seafood restaurant amazing, and Mexican night? Incredible. Do not miss it. Sushi can be skipped but Hibachi cannot. Beach: Peak sargassum season but still stunning, spacious, and swimmable (certain times of day are better than others) Pool: Enjoyable. Not too much entertainment but just enough. Fab resort!!
Stayed 9 nights in Aug 2025

10/10 Excellent

Susan, Shadyside

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is the best part of the stay. Hostesses Manuela, Diana, Alejandra, and Maria José make you feel at home. The waiters are so attentive, José, José, Ivan, and Erika. In Café Sol, Edgar is the best! The entertainment staff are superb: Dario, Leonardo, Ramon, Miguel, Kimberly, and Christina! We have been coming to this resort since 2015 and will continue to do so as long as the caring staff remains.
Stayed 10 nights in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Services and property were good.
Stayed 7 nights in Aug 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place for a vacation; family, friends or romantic partners. There are three restaurants to choose from plus the buffet. Food is good. Two pools one for families a one for adults. Both very nice plenty of activities and entertainment.
Stayed 6 nights in Aug 2025

4/10 Poor

amanda

Liked: Staff & service
Disliked: Room comfort
Stayed 6 nights in Aug 2025

6/10 Okay

Corina Miriam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dining options terrible. They should have better options. Paying 60 usd for 5 shrimps is unacceptable.
Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Robert Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Julianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the adult only pool were amazing!! Big shoutout to Karina and Salvador!!
Stayed 8 nights in Aug 2025

10/10 Excellent

Osama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice will go back again
Stayed 5 nights in May 2025

8/10 Good

Jennifer Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hector was amazing from the moment we arrived to the second we left. Damian was spot on service at the roof top lounge - knew our drinks after just the first night. Roger at Prime...what to say other than thank you for two amazing dinner experiences. There are many more but it would be a novel. Thank you all for a great week!!!?
Stayed 7 nights in Aug 2025

10/10 Excellent

Arthur B

Stayed 4 nights in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Hotel property I ever visited in Cancun
Stayed 3 nights in Aug 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and I didn't like the hot tub, the water is cold.
Stayed 7 nights in Aug 2025

10/10 Excellent

michael

Liked: Amenities, property conditions & facilities
Amazing 10 out of 10
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff Definitely coming back..
Stayed 6 nights in May 2025

10/10 Excellent

NELSON, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their rooms were big and clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Rafaela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean I love Cancun and the people are friendly
Stayed 4 nights in Aug 2025

10/10 Excellent

Vicente

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Jul 2025

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was very nice. Upon arrival we were told of all the dining options. The pizza shop is no longer in service and Italian restaurant was not open for the first few nights of our stay. The resort itself checked all of the boxes. The pools were nice, plenty of seating available. We went to three of the (included) dining options for dinner, all were nice, but came with lengthy wait times and the food wasn’t as warm as we’d have liked, but still a nice option outside of the buffet. The staff were friendly and helpful. Only slight letdowns were the lack of hot water in the rooms, we took cold showers all week, and the nightly activities and shows were a bit lackluster. Overall it was a nice stay, beautiful resort and amazing views! We traveled with three kids (13, 11, and 9), and the resort was able to secure us two neighboring rooms.
Stayed 6 nights in Jul 2025

10/10 Excellent

Mileybi, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
ME ENCANTO EL HOTEL
Stayed 4 nights in Jul 2025

6/10 Okay

Oleg

Too aggressive and problematic time share sales!
Stayed 7 nights in Jul 2025

Hotels