Grand Park Royal Cancun - All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
VIP Access

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Photo gallery for Grand Park Royal Cancun - All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
On the beach, sun loungers, beach towels
Royal Master Suite Hot Tub | 1 bedroom, free minibar, in-room safe, desk
6 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Ocean View King | 1 bedroom, free minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

View in a map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪3 min drive‬
  • Place, Gaviota Azul Beach
    ‪4 min drive‬
  • Place, La Isla Shopping Mall
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Villa Deluxe

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Villa Junior Suite Plunge Pool

  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 926 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Swim up King

8.6 out of 10
Excellent
(33 reviews)
  • 570 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Master Suite

  • 786 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

Premier Ocean Front Doble

8.4 out of 10
Very good
(84 reviews)
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Master Suite Ocean Front

7.4 out of 10
Good
(3 reviews)
  • 786 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Royal Suite Doble Hot Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 753 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premier Superior Ocean Front Double

  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Ocean View Double

7.6 out of 10
Good
(4 reviews)
  • 388 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Royal Master Suite Hot Tub

  • 1023 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Grand Royal Suite Hot Tub

  • 1109 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Premier Superior Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

Villa Deluxe Ocean Front

  • 517 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Villa Premier Plunge Pool Ocean Front

  • 527 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Grand Villa Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • 926 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa Premier PlungePool King OceanFront

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

8.4 out of 10
Very good
(173 reviews)
  • 388 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Royal Suite King Hot Tub

9.0 out of 10
Wonderful
(36 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Grand Park Royal Cancun - All Inclusive is within a mile (2 km) of other popular sights such as La Isla Shopping Mall. This 247-room property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Chac Mool Beach - 13 min walk - 0.7 miles
  • Forum Beach - 18 min walk - 1.0 mile
  • Cancun Convention Center - 3 min drive - 1.1 miles
  • Gaviota Azul Beach - 4 min drive - 1.4 miles
  • La Isla Shopping Mall - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • ‪Flor De Sal - ‬3 min walk
  • ‪Lobby Bar - ‬7 min walk
  • ‪El Oriental - ‬3 min walk
  • ‪El Mirador - ‬1 min walk

About this property

Grand Park Royal Cancun - All Inclusive

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Guests of Grand Park Royal Cancun - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. Free valet and self parking are available, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a rooftop terrace, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and iPod docks are also available. Change of towels is available on request.
2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Flor de Sal
  • Koi
  • Le Grand Prime & Lounge
  • Veranda

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses wind energy.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
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Grand Park Royal Caribe All Inclusive
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, volleyball, and water fitness classes.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on Oct 29, 2025 start from $282.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do close to Grand Park Royal Cancun - All Inclusive?

This property is situated in Zona Hotelera within a short 6-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 13 minutes on foot from Chac Mool Beach. You'll also find La Isla Shopping Mall and Forum Beach within a short drive.

Is parking available on site at Grand Park Royal Cancun - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Grand Park Royal Cancun - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, couples treatments, and aromatherapy.

Does Grand Park Royal Cancun - All Inclusive feature a casino?

No, Grand Park Royal Cancun - All Inclusive doesn't have a casino.

Will I find an indoor pool at Grand Park Royal Cancun - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Grand Park Royal Cancun - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers many amenities for couples such as 2 outdoor pools and a poolside bar with some guestrooms featuring private plunge pools.

Does Grand Park Royal Cancun - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Grand Park Royal Cancun - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Grand Park Royal Cancun - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Will Grand Park Royal Cancun - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Park Royal Cancun - All Inclusive.

Are there connecting rooms at Grand Park Royal Cancun - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Grand Park Royal Cancun - All Inclusive?

The closest major airport to Grand Park Royal Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 14.9 mi away (24 minutes by car).

Can I book a room with a balcony at Grand Park Royal Cancun - All Inclusive?

Yes, every guestroom at Grand Park Royal Cancun - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Grand Park Royal Cancun - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Park Royal Cancun - All Inclusive.

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1197 out of 2326 reviews
Rating 8 - Good. 601 out of 2326 reviews
Rating 6 - Okay. 282 out of 2326 reviews
Rating 4 - Poor. 124 out of 2326 reviews
Rating 2 - Terrible. 122 out of 2326 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Stayed 4 nights in Jul 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Brought up several concerns to the staff, they listened, but nothing was ever followed thru. Had no hot water 3-4 nights.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ulises

Stayed 3 nights in Jul 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Sonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-In Quick process (about 15 min) in a spacious lobby with seating. No welcome drink offered. We inquired about reserving a Bali bed ($400 p/d), and that it would be best to upgrade to The Royal for $500 extra for our full stay. Isaias was polite, but our room keys didn’t work, so we had to return to the front desk. Membership Sales Avoid the timeshare tour! They promise 90 minutes, but we were stuck for nearly 2.5 hours and passed through 7 different people. After repeatedly saying no, we had to walk out. Pushy and unprofessional—do yourself a favor and skip it. Butler Service Jessica was amazing! Although we weren’t contacted on time, once we met her, she provided 5-star service—great communication via WhatsApp, handled all our dinner reservations, and reserved our Bali bed daily. She truly elevated our experience. Restaurants • La Veranda: Great buffet, Fermin on the grill was fantastic. • Flor de Sal: Friendly staff, but food took 30+ mins. Great cappuccinos. • Koi: Fun hibachi experience, food was okay but not hot. • Café Solé: Great spot for ice cream, pastries, and light bites. Adult Pool Bar Belmai, Fanny, and Santiago gave us exceptional service by the premier pool. Very attentive and friendly! Beach Seaweed was heavy in July—beach closed 4 out of 5 days. Luckily, the water cleared on our last day and we enjoyed it with a Bali bed. Check-Out Seamless! Jessica arranged luggage pick-up and our taxi. We relaxed at La Veranda and Cassis Bar until departure.
Stayed 5 nights in Jul 2025

10/10 Excellent

Shunda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Amazing Stay at Grand Park Royal Cancun! From the moment we arrived at Grand Park Royal Cancun, we were blown away by the beauty of the resort and the warmth of the staff. Check-in was smooth and welcoming, with everyone going out of their way to make us feel comfortable and special. The room was spotless, modern, and had an absolutely breathtaking ocean view. Waking up to the sound of the waves and watching the sunrise from our balcony was unforgettable. The food was good. My Butler Yajahira treated me like a queen. she was truly the best. Every meal felt like a treat, and the staff made sure we always had what we needed. The pools were clean and well-maintained, with plenty of loungers and great service at the swim-up bar. The beach area was just as perfect—powdery white sand and crystal-clear water. We also loved the nightly entertainment and activities throughout the day. What truly made the experience exceptional was the service. Every staff member we encountered was friendly, professional, and genuinely caring. They went above and beyond to ensure we were happy at every turn. We will absolutely be returning and highly recommend Grand Park Royal to anyone looking for a luxurious and relaxing vacation in Cancun. Thank you for an unforgettable stay!
Stayed 3 nights in Jul 2025

8/10 Good

Donna Trinidad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property and amenities are superb! Just need more improvement on your concierge services. Few times my requests were not met.
Stayed 4 nights in Jul 2025

2/10 Terrible

Maria

I stayed at Grand Park Royal Cancún, and while the hotel itself seems nice, I had a terrible and misleading experience with Royal Holiday, whose sales team operates inside the hotel with the full support of management. I was sold a “trial vacation package” by [insert names of salespeople, Samara and Alfonso under the promise that I could “try the membership benefits” before committing to a full contract. They made it sound exclusive and risk-free, claiming I’d receive access to discounted luxury resorts, booking flexibility, special deals, and member-only privileges. ➡️ All of that was false. The “trial” included zero real benefits — no discounted rates, no better booking options, and no added value at all. Then, when you actually try to book a trip using the trial, you find out that: • You still have to pay separately for the all-inclusive plan, which adds hundreds of dollars per stay, • And the final price ends up being the same or even more than booking directly on Expedia or any public travel site, often at better-rated hotels. They rush you through the presentation, use high-pressure tactics, and don’t give you clear written terms. The staff wear hotel uniforms and work from offices inside the resort — so this isn’t just on Royal Holiday. The Grand Park Royal Cancún is enabling these shady practices on their property. This is not a legitimate “trial.” It’s a trap to get money from unsuspecting tourists who think they’re getting a deal. Avoid the sales team
Stayed 7 nights in Jul 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. Dinner isn’t served until 7 so plan accordingly.property is clean. There are amenities that children are not allowed, including a restaurant. So you are more limited if traveling with children. There isn’t a lot to do other than sit at the pool or beach on the property. Have stayed at hotels that have more interaction at the pool which was nice. They didn’t have a lot of interaction for adults. More games for kids. Overall nice hotel.
Stayed 6 nights in Apr 2025

10/10 Excellent

Brittne

Stayed 4 nights in Jul 2025

10/10 Excellent

Maikel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have an unforgettable staying.
Stayed 6 nights in Jul 2025

10/10 Excellent

juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

myrna

Stayed 5 nights in Jul 2025

10/10 Excellent

Nick

The staff were amazing, especially Yajirra who was our personal attendant, and she made sure we got everything we could ever want before I finished the sentence asking for anything. The views wife as Rd
Stayed 4 nights in Jul 2025

8/10 Good

Joan

Stayed 5 nights in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The staff is wonderful and the resort is beautiful
Stayed 5 nights in Jul 2025

10/10 Excellent

Marilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made our vacation unforgettable
Stayed 6 nights in May 2025

6/10 Okay

GERARDO

Stayed 6 nights in Jul 2025

6/10 Okay

andres

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I do not appreciate the fact that we were tricked into a 4 hr pyramid scheme seminar the first morning of my vacation. Pushy and uptight sales people think they can walk all over you just because they speak a bit of English.
Stayed 7 nights in Jun 2025

10/10 Excellent

Perfecto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay at this hotel! Everything was excellent—the food was delicious, and the staff was incredibly friendly and helpful. My only suggestion would be to extend the pool hours, especially for the adult pool. Closing at 8 PM feels a bit early; a later closing time would make the experience even better. Overall, a fantastic stay!
Stayed 4 nights in Jul 2025

6/10 Okay

Adugodi

Traveled with family
Liked: Property conditions & facilities
Cafe was great. Hospitality crew were excellent. Food quality was very unauthentic and very ordinary.
Stayed 4 nights in Jul 2025

10/10 Excellent

lee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

6/10 Okay

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

8/10 Good

Long

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are really friendly. Beach area are nicely setup, however, the beach itself was horrible. Could only really swim 1 day out of our whole entire stay since the Sargassum seaweed are overwhelming and everywhere. Rather than trying to grind them up, the hotel should pick them up instead. Buffet are good but they can add more variety. Most of the restaurants do no need dinner reservation which is good. Snack bar has a variety of ice cream flavor which is excellent for the whole family. The pool area is kind of small & needs some shades. They can get overcrowded since most of the people can't swim in the beach. Overall a 4/5 stars.
Stayed 4 nights in Jul 2025