I waited 7 hours just to give up and drive to PHX, because the flight was so unreliable. I needed to be in Anchorage for a family emergency all the while the airline promised us to get us to our destinations. It was getting late enough that if I waited one more hour in that airport I'd miss my opportunity to get to Anchorage. I had to get a family member to DRIVE me to the PHX AIRPORT and they had to get a hotel for the night! I was lucky enough to get to PHX without an issue DRIVING and I had received a different flight from PHX to Anchorage. I'm very disappointed at American Airlines for this screw up and you will be hearing from myself and the person who bought the tickets for me for this if we don't receive a refund for the flights I was never on.