Plane was full so American Airlines offered to check my suitcase for free to final destination, London England. Connection time in Phoenix, AZ was short so I asked a staff member if my case would make it and she assured me it would. It did not and it's now day 2 in London and still no case. What American Airlines blatantly lie and essentially make promises they can't keep says a great deal about what kind of company they are and how utterly inefficient they are. I won't be flying with them again and do no recommend them.