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Recent guest reviews

COULDNT EVEN CHECK INTO THIS PLACE. SAID WITHIN 30 MILES NO LOCAL CHECK IN. AT THE TIME IT WASNT ON THEIR SITE OR ANY INFO WHEN CHECKING IN. THE PROPERTY LOOKED PRETTY NICE FROM THE OUTSIDE BUT THE POLICIES WERE VERY STUPID.

The room was very nice and pleasant. I didn’t feel like the room had been sterilized and have an overwhelming odor. The hard floors helped and I was completely comfortable in the room. The beds and service was quick and very kind.

Room was very good, Clean,excellent AC, more upscale than I expected (in a bit sketchy neighborhood) closest to airport though and 5am shuttle very efficient

The employee at the front desk did not allow me to check in, even though I had pre-paid for two nights. I suggest that Orbitz drop this property from their listings.

Clean

The customer service was horrible. Room had a bad oder as if there was dead body in it.

Rooms are very clean and the customer service is great.

When I walked into room I noticed right away there was no bedding, I looked around and saw a can of bed bug spray on table along with opened soda cans everywhere. There was also a small ladder in the room. I was given another room but was traumatized and didn't sleep well due to what I had experiance in other room

Free Shuttle, 1.5 miles from airport...quiet...Rooms spacious... everything geared towards a wonderful rest

it was clean. I didn't like the fact that I was a non smoking room and outside my door next to the Air Conditioner was the trash can and the cigarette ash box for smokers. The hair dryer only worked from plugging it in and off by unplugging it. The towels were plenty but very thin. I was surprised at the updated interior and design of the room.

Loved the jetted bath...and the 3:00 Am shuttle was so helpful

They were very helpful with shuttling returning rental car, back and then to the airport in the morning. Bed was comfy and pretty quiet.

My room reeked of cigarette smoke. I know the price was great so I won't complain about the cold floors or the noisy batroom fan.....maid tried to get into my room without knocking before checkout....I never received a confirmation e-mail which proved to be very inconvenient.

definitely not worth the price you pay for these rooms. i would have cancelled but it was non-refundable so i was forced to stay for the night. scary neighborhood, the arizona prison is right close to this hotel. lot of homeless people and drug addicts walking around this place. crappy breakfast. terrible, rude staff at the front desk. definitely not coming back to this place!

Decent bed but everything else was disappointing. breakfast was lame, they ran out of milk and I asked the front desk staff if they could refill the milk. They gave me a stern look and said no. Staff is very unprofessional and treat you like a low class person. Not safe neighborhood. No restaurants nearby other than Jack in the Box. I would avoid staying here at all cost.

For one it is surrounded by boarded up property- think skid row It is obviously an old Motel 6 building with a very poor renovation Walls paper thin, upon getting into our room the couple next store began making noise, and then we’re doing the cha cha, needless to say my wife was very shaken. There was a door between the rooms and no sound buffer. The floor have no carpet and the room above produced clippity clip and even the maid sweeping with a broom could be heard. The hotel had the feel of being rented by the hour. With some homeless given shelter there by the city. It was a non refundable payment or we would have left. DONT STAY THERE!!!!!!! We will be “ sure ‘ to ‘ stay’ away What happened to Best Western standards?

Decent motel, very sketchy neighborhood, Rude front desk staffs (especially Alicia). They could use some training to be friendly to their customers. Dull breakfast. Good clean beds tho.

Found out in small print on ORBITZ on second page that this is a SMOKING ROOM & for 25.00 more i could get a non SMOKING ROOM....to his credit he did change me to a regular Non SMOKING ROOM without the increase. I wouldn’t bother for breakfast do to moldy and old stale cereal but..... coffee was hot! Room was acceptable.

worth the money. Central in location. Clean. Couldn’t really ask for much else

E Van Buren St Phoenix AZ

Room options

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle
  • Outdoor pool

Located in Downtown Phoenix within a short stroll of Celebrity Theater, SureStay Hotel by Best Western Phoenix Airport is within a 10-minute drive Phoenix Convention Center. This 95-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

All 95 rooms provide microwaves, refrigerators, and coffee makers. 49-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are also standard.


Property features

Guests of SureStay Hotel by Best Western Phoenix Airport enjoy an outdoor pool, free WiFi in public areas, and a business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Guest reviews for SureStay Hotel by Best Western Phoenix Airport

Everyone (50) Couples (10) Family (26)
1
Family Friends

COULDNT EVEN CHECK INTO THIS PLACE. SAID WITHIN 30 MILES NO LOCAL CHECK IN. AT THE TIME IT WASNT ON THEIR SITE OR ANY INFO WHEN CHECKING IN. THE PROPERTY LOOKED PRETTY NICE FROM THE OUTSIDE BUT THE POLICIES WERE VERY STUPID.

By , from SS PHX on Sep 20, 2020

5
Family

The room was very nice and pleasant. I didn’t feel like the room had been sterilized and have an overwhelming odor. The hard floors helped and I was completely comfortable in the room. The beds and service was quick and very kind.

By on Sep 10, 2020

4
Everyone

Room was very good, Clean,excellent AC, more upscale than I expected (in a bit sketchy neighborhood) closest to airport though and 5am shuttle very efficient

By , from Vail co on Sep 9, 2020

1
Everyone

The employee at the front desk did not allow me to check in, even though I had pre-paid for two nights. I suggest that Orbitz drop this property from their listings.

By , from Phoenix on Sep 4, 2020

1
Everyone

By on Aug 27, 2020

5
Everyone

Clean

By on Aug 24, 2020

1
Business Business

The customer service was horrible. Room had a bad oder as if there was dead body in it.

By , from Flagstaff,Az on Aug 3, 2020

5
Business Business

Rooms are very clean and the customer service is great.

By on Jun 2, 2020

1
Business Business

When I walked into room I noticed right away there was no bedding, I looked around and saw a can of bed bug spray on table along with opened soda cans everywhere. There was also a small ladder in the room. I was given another room but was traumatized and didn't sleep well due to what I had experiance in other room

By on Apr 19, 2020

5
Business Business

Free Shuttle, 1.5 miles from airport...quiet...Rooms spacious... everything geared towards a wonderful rest

By on Apr 5, 2020

SureStay Hotel by Best Western Phoenix Airport

3037 E Van Buren St, Phoenix, AZ 85008
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