Ugh!!! No restaurants in safe walking distance-- didn't feel safe at all there! Early check IF you are willing to pay an extra $25. Coffee maker in room didn't work and while there were two staff at the front desk, neither could or would replace (I'm sure its working, I was told.) I could go on and on. I travel a LOT so do know the difference when it comes to being treated with respect. So disappointing.
The sheets were dirty and we couldn’t even take a shower as the shower was also dirty, had shoe prints in the tub.
Nice
Affordable, clean, good size rooms. Breakfast ok. Very basic. Some eggs would be a lot better
clean comfortable, easy check in and location
I was a little hesitant when I got to the property but honestly it was great. The rooms were better than expected. It felt like a whole different world. Enjoyed our stay and would stay again.
Clean, quiet, and a free airport shuttle!
Quick and easy checkin
Desperately in need of repairs. Seedy neighborhood.
Clean, well lit, nice little pool
I landed, called the hotel, spoke with Linda, who gave me easy & clear instructions to catch shuttle bus outside. Bus, which is a nearby parking lot's bus that's contracted out by hotel, came in 6 mins. Driver was cool, was listening to radio, playing Ozzy & Paul McCartney, my type of music. Bus took 8 mins to get to hotel. Driver told me not to walk around area at night as there is a homeless insane asylum nearby, and the loonies walk around. Check-in fast & easy. Hotel had motel feel to it. Room had musty odor. Noticed AC filter was filthy, as if it hadn't been cleaned or replaced in years, which would cause the musty room odor. Furniture sorta old, but it was fine. Squeezable bottle of hand soap in bathroom was great. Water pressure, texture and temperature were perfect. Squeezable shower gel and shampoo were also great. TV worked perfectly, I was able to watch Fox News my entire stay, except volume only went up halfway, I guess for consideration of other guests. Room had iron, board, fridge, microwave, blow dryer, etc. Everything I needed. Nothing to eat nearby in walking distance other than Jack-in-the-Box, but because it was unsafe outside, I ordered Uber Eats. Bed was comfortable, but a little soft. WIFI worked perfectly my entire stay, and everywhere I went in the hotel. Hotel and area were pretty quiet. Breakfast was small, but had OJ, Frosted Flakes, bananas, toast & bagels, so it was good for me. Checkout fast & easy, woman wasn't overly friendly.
The breakfast bar did not open until 6 am. My flight transportation van left at 5 am. The front desk women would not let me have anything front the breakfast bar. Other motels open their breakfast bar at 5 am. This should change. thanks, Scott
liked the fact that there was a complimentary breakfast and airport shuttle
Convenient to the airport. Newly renovated rooms. Spacious. Easy check in. Not in the best neighborhood., however, I would definitely consider staying here again.
convenient
I had a great experience here.
Located in Downtown Phoenix within a short stroll of Celebrity Theater, SureStay Hotel by Best Western Phoenix Airport is within a 10-minute drive Footprint Center. This hotel has 95 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 9:00 AM.
Guests can expect free WiFi and 49-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Guests of SureStay Hotel by Best Western Phoenix Airport enjoy an outdoor pool, free WiFi in public areas, and a business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Ugh!!! No restaurants in safe walking distance-- didn't feel safe at all there! Early check IF you are willing to pay an extra $25. Coffee maker in room didn't work and while there were two staff at the front desk, neither could or would replace (I'm sure its working, I was told.) I could go on and on. I travel a LOT so do know the difference when it comes to being treated with respect. So disappointing.
Hello Angela,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
The sheets were dirty and we couldn’t even take a shower as the shower was also dirty, had shoe prints in the tub.
Hello Emily, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.
Nice
Hello Mark,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to someday have another opportunity to host your stay.
Affordable, clean, good size rooms. Breakfast ok. Very basic. Some eggs would be a lot better
Hello, Daniel. We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. We appreciate your comments on improving our breakfast service and will take this into consideration. Please come see us again.
clean comfortable, easy check in and location
Hi, Adam. Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
I was a little hesitant when I got to the property but honestly it was great. The rooms were better than expected. It felt like a whole different world. Enjoyed our stay and would stay again.
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.
Hello Daniel Fernando,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
Clean, quiet, and a free airport shuttle!
Hi David,We're thrilled to hear that you enjoyed your stay with us and that you found our hotel to be comfortable and convenient. Thank you for taking the time to leave a review, and we hope to welcome you back soon!
Quick and easy checkin
Hello Steven,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Hello Laura, I'm truly sorry to hear about the negative experience you had during your stay. Your feedback is important, and it's clear that we fell short of your expectations, which is disappointing to hear. We apologize for the inconvenience you faced with the lack of nearby restaurants and the safety concerns, as well as the additional charge for early check-in and the issue with the coffee maker in your room. This is not the level of service we strive to provide to our guests, and we will address these concerns with our team to ensure that such issues are not repeated. Your comfort and safety are our top priorities, and we appreciate your feedback, which will help us make necessary improvements. We hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future. Thank you for bringing these issues to our attention.