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Recent guest reviews

Convenient to the airport. Newly renovated rooms. Spacious. Easy check in. Not in the best neighborhood., however, I would definitely consider staying here again.

convenient

I had a great experience here.

The motel said they cannot let me stay there because my ID says I live in the same city. They only service people from out of town

The staff was amazing, the property was clean, and the pool was beautiful! I utilized the shuttle to the airport and it was convenient and the driver was nice and helpful with bags.

It was close to the airport and the room was comfortable and well furnished. The big problem for me was the lighting at night outside which was brighter than daylight. There were no room darkening shades so I kept waking up thinking it was morning. And it made me feel like the neighborhood was really unsafe so I felt insecure. The breakfast is minimal and has nothing for the gluten intolerant.

the room was renovated and clean. breakfast had more choices than other hotels of the same price.

Check in was so slow and not sure why. There were two people at the front desk but it took way to long in my opinion. Room was very nice for the price and the shuttle was an added bonus.

Accidentally booked a smoking room and they were unable to change the room. Which is unfortunate. Dated property ins rough part of town. Best part is the free shuttle to the airport.

The towels were dirty, the bedding had dirt on it, and the floor was cracked and sinking in. Not even close to being worth the money we paid just to be closer to the airport.

Okay for a quick stay close to the airport. Old facility, with basic necessities.

Pictures not representative of reality. Bad underdeveloped area around airport. Poor condition and felt unsafe.

Very nice renovation of the rooms, with modern and bright bathroom mirror and lighting, and nice big screen TV. Also has a fridge which is very convenient. A good value for the price, though be aware it is not really in a 'walkable' area. But a short Uber ride will get you to anything you need. I would stay here again when needing close access to the airport.

Got a crank call about the computers being down and the General Manager needing my info over the phone. I ignored him and reported it to the front desk in the morning. The calls were blocked earlier. Why not all night long?

Great

property was as pictured. close to the airport with airport shuttle every hour. its located about 10 mins from downtown phoenix.

It was clean and safe people were great

E Van Buren St Phoenix AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle
  • Outdoor pool

Located in Downtown Phoenix within a short stroll of Celebrity Theater, SureStay Hotel by Best Western Phoenix Airport is within a 10-minute drive Phoenix Zoo. This 95-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

Guests can expect free WiFi and 49-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests of SureStay Hotel by Best Western Phoenix Airport enjoy an outdoor pool, free WiFi in public areas, and a business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Hotel by Best Western Phoenix Airport

Everyone (39) Couples (20) Family (30)
4
Business Business

Convenient to the airport. Newly renovated rooms. Spacious. Easy check in. Not in the best neighborhood., however, I would definitely consider staying here again.

By on Sep 21, 2022

Review comment responded on Sep 23, 2022

Hello Edith, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. I hope that we will impress you with exemplary service during future visits.

4
Everyone

convenient

By on Sep 14, 2022

Review comment responded on Sep 15, 2022

Hello Howard, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please do consider us again on your next visit to the area.

5
Business Business

I had a great experience here.

By on Sep 7, 2022

Review comment responded on Sep 9, 2022

Hello Christina, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. I hope that we will impress you with exemplary service during future visits.

1
Business Business

The motel said they cannot let me stay there because my ID says I live in the same city. They only service people from out of town

By on Jun 30, 2022

Review comment responded on Jun 30, 2022

Hello Roman,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

5
Everyone

The staff was amazing, the property was clean, and the pool was beautiful! I utilized the shuttle to the airport and it was convenient and the driver was nice and helpful with bags.

By on Jun 25, 2022

Review comment responded on Jun 27, 2022

Hello Ashley, We appreciate that you've taken the time to share with us regarding our staff as well as our shuttle. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4
Everyone

It was close to the airport and the room was comfortable and well furnished. The big problem for me was the lighting at night outside which was brighter than daylight. There were no room darkening shades so I kept waking up thinking it was morning. And it made me feel like the neighborhood was really unsafe so I felt insecure. The breakfast is minimal and has nothing for the gluten intolerant.

By on Jun 18, 2022

Review comment responded on Jun 18, 2022

Hello Gaynl, Thank you for your valuable opinion regarding our breakfast as well as our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4
Everyone

By on Jun 14, 2022

Review comment responded on Sep 13, 2022

Hello Gaynl, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

5
Everyone

By on Jun 4, 2022

Review comment responded on Sep 2, 2022

Hello Ricardo,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

5
Partner Couples

the room was renovated and clean. breakfast had more choices than other hotels of the same price.

By on May 24, 2022

Review comment responded on Jun 10, 2022

Hello Carole, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our breakfast and also our price. We hope to see you again to provide you with an exceptional level of service and hospitality.

2
Friends

Check in was so slow and not sure why. There were two people at the front desk but it took way to long in my opinion. Room was very nice for the price and the shuttle was an added bonus.

By on May 15, 2022

Review comment responded on May 16, 2022

Hello Gary,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

SureStay Hotel by Best Western Phoenix Airport

3037 E Van Buren St, Phoenix, AZ 85008
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