The property was nice and the front desk staff was excellent. The only issue was the bumper to bumper traffic we had to deal with when trying to leave or get to the hotel.
The pool was so green we could never use it and at one point it was closed for more than a day. That was one of the amenities I purposely looked for. I asked for the manger thinking we should receive some kind of reimbursement and was told I would receive a call back but never did. I would still like some type of reimbursement as my kids were never able to go swimming on our four days at this hotel! Also, it was EXTREMELY loud d/t the highway location.
The front desk personnel (Taylor) was not only professional in every sense but also kind and attentive, PROPER customer service!!!
There’s a serious security and safety breach at this hotel . Someone broke into my assigned room & upon check in , i found out the man hiding in my room was paying for sex from the lady across the hall who has been staying here for about a month .
If you are a light to moderate sleeper, do no stay at this property, or request a room that faces the front parking lot. What the profile picture of this property does not show is that directly behind the hotel is the on-ramp to a major highway. The hum of the highway itself isn't too bad, but the car, trucks and motorcycles accelerating up the on-ramp at all hours of the night made it sound like there was drag-racing outside of our window constantly (apparently, the residents of the area REALLY like their souped-up loud engines.) I have never slept so poorly in many years of travel, and that includes travel to many other loud, major cities like NY, Chicago, LA, Washington DC, etc. Marriott could improve this situation by updating the windows and insulation, but clearly have not made the effort to do so. Our room also did not have working wi-fi for 3 out 6 six nights of our stay, and the refrigerator and iron did not work. The management did address and correct these problems, but it would have been nice to have had it right from the get-go. The staff was friendly and polite.
Poorly insulated walls made for a terrible night's sleep. Even with the fan on, I could hear loud traffic noise. Also, there was hair and sand in the bed. No free breakfast. Would never stay here again.
Clean, comfortable. Must like highway traffic sound.
The place was great in a lot of ways. Glad that we stayed there.
Property near Freeway and you could really hear the noise.
Outdated property. Front desk staff was not there at checkin had to walk around to find them. Upon checkout the front desk receptionist was not there also. Called for room service and no one answered phone. Rooms are outdated. Tv is old and small awkwardly positioned. No USB charge ports. Needs a renovation and updated appliances.
Right next to the freeway. Got woke up several times from loud cars getting on the freeway. They seem to think they need to floor it. Other than that nice place.
The complementary water, the breakfast and property.
Beautiful courtyard, large pool, very nice hot tub, only negative is no complimentary breakfast. They do have a starbucks. 6 miles from the stadium. I would stay again.
Located in Maryvale Village, Courtyard by Marriott Phoenix West/Avondale is 2.3 mi (3.8 km) from Talking Stick Resort Amphitheatre and within a 10-minute drive of other popular attractions like State Farm Stadium. This 127-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. You can sip a beverage at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 6:00 AM to 10:00 AM.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and phones. Housekeeping is available once per stay.
Guests staying at Courtyard by Marriott Phoenix West/Avondale enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a spa tub, conference space, and a 24-hour business center.
The property was nice and the front desk staff was excellent. The only issue was the bumper to bumper traffic we had to deal with when trying to leave or get to the hotel.
Thank you for taking the time to rate our property. We hope to see you again soon!
The pool was so green we could never use it and at one point it was closed for more than a day. That was one of the amenities I purposely looked for. I asked for the manger thinking we should receive some kind of reimbursement and was told I would receive a call back but never did. I would still like some type of reimbursement as my kids were never able to go swimming on our four days at this hotel! Also, it was EXTREMELY loud d/t the highway location.
Thank you for taking the time to review our property. Please contact the hotel directly to be connected with a manager to discuss your stay.
The front desk personnel (Taylor) was not only professional in every sense but also kind and attentive, PROPER customer service!!!
WOOHOO! Thank you so much for taking the time to rate your stay and let us know about Taylor!
There’s a serious security and safety breach at this hotel . Someone broke into my assigned room & upon check in , i found out the man hiding in my room was paying for sex from the lady across the hall who has been staying here for about a month .
Thank you again for bringing this to our attention. We take matters such as this very seriously. We have shared your message to the appropriate departments within our organization. I see you extended your stay and we had comped that room for you due to the incident upon check in. We hope the remainder of your stay was better.
If you are a light to moderate sleeper, do no stay at this property, or request a room that faces the front parking lot. What the profile picture of this property does not show is that directly behind the hotel is the on-ramp to a major highway. The hum of the highway itself isn't too bad, but the car, trucks and motorcycles accelerating up the on-ramp at all hours of the night made it sound like there was drag-racing outside of our window constantly (apparently, the residents of the area REALLY like their souped-up loud engines.) I have never slept so poorly in many years of travel, and that includes travel to many other loud, major cities like NY, Chicago, LA, Washington DC, etc. Marriott could improve this situation by updating the windows and insulation, but clearly have not made the effort to do so. Our room also did not have working wi-fi for 3 out 6 six nights of our stay, and the refrigerator and iron did not work. The management did address and correct these problems, but it would have been nice to have had it right from the get-go. The staff was friendly and polite.
Thank you for your review. We apologize for the issues you experienced while at our property. Be assured we will address them with the appropriate departments. We hope to see you again, and be able to showcase how incredible our staff & property are.
Poorly insulated walls made for a terrible night's sleep. Even with the fan on, I could hear loud traffic noise. Also, there was hair and sand in the bed. No free breakfast. Would never stay here again.
We do apologies for your poor experience, we love to discuss further if you contact the hotel directly. Look forward to your call and have a wonderful day.
Clean, comfortable. Must like highway traffic sound.
Thank you for your valuable feedback.
The place was great in a lot of ways. Glad that we stayed there.
Thank you for taking the time to send us some feedback. We are so pleased you enjoyed your stay. We hope to see you again soon!
Thank you for taking the time to rate and review our property. We are sorry we didn't meet you expiations for your stay with us. We hope to you again soon.