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 Phoenix • 1 Room
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JW Marriott Phoenix Desert Ridge Resort & Spa

4.5 out of 5.0
Overview Reviews Amenities & Policies
5350 E Marriott Dr, Phoenix, AZ
1-844-663-2269
4.4
out of 5
"Very good!"
See all 43 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.5

This hotel is most popular for:

  • Couples
  • Family
  • Everyone

Recent guest reviews

I liked the lazy river the most. Didn't use any other amenities like other pools. The stone grille breakfast buffet was excellent

Beautiful resort, comfortable beds, large TV screen and good wifi. Quality food is served in the restaurants.

The spa pool and gym were nice. Got overcharged at the Stone Grill bar for wine.

Great stay! Really enjoyed all that was offered and the credit to the resort. We rode bikes, ate, drank, and relaxed.

They need more wait staff handling the pool on Saturday.

Great hotel. Really nice property. I would definitely go back again

Very good experience was there just one night so not a lot of experience.

Beautiful resort but a little dated. It could stand a refresh in the spa. Spa services were excellent and the staff was so friendly. I wish the breakfast was included in the package. The breakfast buffet was excellent but pricey.

Wish there were two sinks in separate locations so we could get ready at the same time.

Amazing place to unwind and relax and let your hair down!!!! When you are here you are stress free no worries just you and nature.

Everyone at the resort was very friendly and always ready to help with what ever you needed. Pool was nice, and the lazy river was great. Definitely will be going back

golf was great - paying extra for the adult only pool at the spa and having breakfast there great. All the hotel restaurants had good food and service. Place was just all together to crowded and noisy with families/children on the weekend. During the week it was much better

This is a very nice looking hotel, but service and amenities don't match appearances or cost. Unlike most hotels these days, Internet is not free and quite expensive. Along with other things that other hotels have for free, I found no mention of free breakfast, nor water, anywhere. Missing one of these things is no problem but all of them together just makes me feel like the hotel puts making and saving money ahead of comfort of its guests. If you have a room above the main lobby, the terrible acoustics carry everyone's voice from the cocktail area, even up to the 6th floor, and the door did little to block the sound. Most of the day this was not an issue but 19:00 to midnight, be prepared for noise. Room cleaning was a bit lacking as well dirty towels were taken but not replaced some days, the breakfast ordering card was never replaced after the first day, and even with lacking service and high cost, they leave a note in the table with the room cleaner's name and asking for tips. Lastly, no complimentary valet, valet drivers drive the cars extremely aggressively, and if you don't want to do valet, expect a 10 minute walk to your car walking. Decent hotel, just expect lots of added on expenses instead of paying upfront, and phone calls to get what you want.

Great restaurants on site, amazing pool, friendliest staff you could hope for... Highly recommend

Stayed here with wife for baby moon. This is a beautiful hotel with immaculate grounds, pools, facilities. Not sure if it was just our room but the bed was very uncomfortable, too hard, bad enough that we both had terrible sleep for 4 nights. TV was in very bad shape as far as functionality; screen cut out often. Room was near elevator which was extremely loud (#3551). The problems made me feel the stay was not worth the cost. If the room had been better I would give this hotel top marks.

great place for vacation, nice pool, delicious food, nice people!

Everything was excellent. I had dinner at the StoneGrill three consecutive nights as the salmon was outstanding, albeit it was a little too spicy the third night. The only problem was the chillingly cold temperature throughout most of the hotel; I enjoyed going back to my room periodically where I had the temp set at a comfortable 72 degrees.

E Marriott Dr Phoenix AZ

Hotel highlights

  • Walking distance to Desert Ridge Marketplace
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Desert Ridge within a short walk of Desert Ridge Marketplace, JW Marriott Phoenix Desert Ridge Resort & Spa is within 2 miles (3 km) of other popular sights such as Musical Instrument Museum. This 950-room, 4.5-star resort has 5 outdoor pools along with a golf course and a full-service spa.


Dining

Have a drink at the cocktail bar or enjoy dining at one of 6 onsite restaurants like Stonegrill, which specializes in American cuisine and serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

The 950 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. 63-inch TVs come with satellite channels and Netflix, and guests can stay connected with WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

JW Marriott Phoenix Desert Ridge Resort & Spa features a golf course, a full-service spa, and 5 outdoor pools. Valet parking is available for USD 35.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury resort include a free water park, a lazy river, and a children's pool.

Room options

Room

King 1 | Full 2 | Sleeps 4
$299* Per night/room Oct 30 - Oct 31

Premium Room, Balcony, View

King 1 | Full 2 | Sleeps 4

Club Room, Business Lounge Access (Guest)

King 1 | Full 2 | Sleeps 4

Room

King 1 | Full 2 | Sleeps 5

Executive Suite, 1 Bedroom, Balcony

King 1 | Sleeps 4

Guest reviews for JW Marriott Phoenix Desert Ridge Resort & Spa

Everyone (9) Business (8) Couples (11) Family (11) Other (2) Friends (3)
4
Everyone

By on Jul 16, 2019

5
Everyone

By on Jul 15, 2019

4
Families

I liked the lazy river the most. Didn't use any other amenities like other pools. The stone grille breakfast buffet was excellent

By on Jul 14, 2019

5
Families

Beautiful resort, comfortable beds, large TV screen and good wifi. Quality food is served in the restaurants.

By on Jun 23, 2019

4
Families Partner Couples

The spa pool and gym were nice. Got overcharged at the Stone Grill bar for wine.

By on Jun 17, 2019

5
Partner Couples

Great stay! Really enjoyed all that was offered and the credit to the resort. We rode bikes, ate, drank, and relaxed.

By on Jun 3, 2019

4
Families

They need more wait staff handling the pool on Saturday.

By on Jun 2, 2019

5
Everyone

By on May 19, 2019

5
Everyone

Great hotel. Really nice property. I would definitely go back again

By on Feb 4, 2019

Review comment responded on Feb 16, 2019

Dear Guest, thank you for taking the time to review your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks about our hotel and are glad you enjoyed our inspired service and premium amenities. It was our pleasure accommodating you, and we look forward to seeing you on your next visit to our beautiful city. Best Regards, Kimberly Geng, Guest Experience Specialist

5
Everyone

Very good experience was there just one night so not a lot of experience.

By on Feb 3, 2019

Review comment responded on Feb 3, 2019

Dear Guest, thank you for choosing JW Marriott Phoenix Desert Ridge Resort & Spa for your overnight stay. We appreciate the flattering remarks and are glad you enjoyed your time with us. Thank you for the kind review, and we look forward to accommodating you again soon. Best Regards, Kimberly Geng, Guest Experience Specialist

JW Marriott Phoenix Desert Ridge Resort & Spa

5350 E Marriott Dr, Phoenix, AZ 85054
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