Hotel was VERY dirty. I didn't even want to sleep there. The ceiling light fixture was falling off. Couches were very stained and dirty. The hallway floors were dirty and looked like they haven't been swept in a while. The elevator was not working so we had to carry all our belongings up the side stairs. The girl at the front desk was vey nice and helpful though.
Walked into a lobby in disarray, 9 people waiting to be checked in and no staff in sight. The woman who finally came was very nice and doing her best; she said they are short staffed so she’s trying to do it all. Property was dirty, elevator broken, really a mess.
Orbitz screwed up. Sold me a room . None were avaiiable. Got over there....no room.
It's nothing fancy but it's a great deal for the money. It's clean and quiet.
The management and staff great people
The receptionist with ugly red tip nails red hair was rude I’m going to tell my big family not to ever stay at extended stay for that lil girl being disrespectful I did t know I cud not check in until 3pm her rude ass tone caused me to be rude back I had just gotten off a flight tired hungry then to see her snear get mouthy I don’t think so I don’t allow that !!! I took my business else where to comfort suites it was cozy clean and wonderful 👋 Felicia
I was disappointed that the front desk was so helpless to me. I requested two chairs in our room due to my kids needing to zoom for school. Their response was that no one has ever asked that before. The appropriate response would be to just find a chair and send it to me. How hard can that be? In addition to the chair, I called front desk to ask info on faster wifi (since it was posted on my key card) and again, they had no clue what I was talking about or how to help. Their website also stated that due to covid, their continental breakfast was a grab and go situation. While we were staying there we were told they didn’t have any at all, it would’ve been nice if they just said that on their website. I also arranged for late checkout while I was checking in. I got a phone call telling me to get out at 10, then a knock at my door at 11:20 when I had clearly asked for 12 check out when I arrived. Lastly, there were no linens in the closet for the pull out couch. When I called the front desk to ask for them they said it was too late to deliver. I mean there was no type of service that they were able to do for me. Overall, very unsatisfactory rating for my one night stay.
Friendly staff. Comfortable room. Good location. Nice size kitchen area.
kitchen area was dirty: cooking top with food residuals. an open bread package was in the cabinet
Dirty and no coffee or pastries 1 hour before breakfast ended.
The room wasn’t ready at check-in. Then when we checked in and went to our room, it was still being cleaned. However, the toilet wasn’t clean and they ran out of towels so we had to wait several hours for the towels to be laundered. Lastly, it was an extended stay, but there were no dishes in the room like advertised.
Smelled like smoke but supposed to be a non smoking facility.
The hotel itself - outside was nice, quiet. Staff was really pleasant. The room itself was not good. Curtains: we couldn't open them because there were no sheer curtains underneath the black out drapes. We were on the first floor, with a view to an Auto Shop. Chairs in the dining room - DIRTY! Stained. We did not have extra linen or pillows for the sofa bed, which was very dirty with brown stains on it.
Hotel rooms are out-dated, pillows are uncomfortable, room lacks amenities (i.e., hair dryer, dishes, glasses, coffee pot). The hotel is not in a good part of town. Continental breakfast includes only coffee, oatmeal packets, packaged muffins or granola bars. The only good things - hotel is relatively cheap and staff were generally nice (albeit a bit forgetful as I had to phone twice to get a hair dryer sent to room).
Located in Midtown, Extended Stay America Suites Phoenix Midtown is within 2 miles (3 km) of popular attractions such as Barrow Neurological Institute and Heard Museum. This 129-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 129 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests of Extended Stay America Suites Phoenix Midtown have access to an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a meeting room, and laundry facilities.
Hotel was VERY dirty. I didn't even want to sleep there. The ceiling light fixture was falling off. Couches were very stained and dirty. The hallway floors were dirty and looked like they haven't been swept in a while. The elevator was not working so we had to carry all our belongings up the side stairs. The girl at the front desk was vey nice and helpful though.
Walked into a lobby in disarray, 9 people waiting to be checked in and no staff in sight. The woman who finally came was very nice and doing her best; she said they are short staffed so she’s trying to do it all. Property was dirty, elevator broken, really a mess.
Adam, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Orbitz screwed up. Sold me a room . None were avaiiable. Got over there....no room.
Michael, thank you for sharing your review. We are very sorry about the issues you experienced with your third-party reservation, and even more, that we were unable to accommodate you. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
It's nothing fancy but it's a great deal for the money. It's clean and quiet.
Brian, thank you for your staying with us and sharing your review. It is good to know you liked our hotel and had an overall comfortable stay with us. However, we are sorry if any inconvenience you had while you were here. We hope to be your hotel of choice the next time you visit Phoenix. Sincerely, Hotel Management
The management and staff great people
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
The receptionist with ugly red tip nails red hair was rude I’m going to tell my big family not to ever stay at extended stay for that lil girl being disrespectful I did t know I cud not check in until 3pm her rude ass tone caused me to be rude back I had just gotten off a flight tired hungry then to see her snear get mouthy I don’t think so I don’t allow that !!! I took my business else where to comfort suites it was cozy clean and wonderful 👋 Felicia
First of all, we apologize for the behavior of one of our associates and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
I was disappointed that the front desk was so helpless to me. I requested two chairs in our room due to my kids needing to zoom for school. Their response was that no one has ever asked that before. The appropriate response would be to just find a chair and send it to me. How hard can that be? In addition to the chair, I called front desk to ask info on faster wifi (since it was posted on my key card) and again, they had no clue what I was talking about or how to help. Their website also stated that due to covid, their continental breakfast was a grab and go situation. While we were staying there we were told they didn’t have any at all, it would’ve been nice if they just said that on their website. I also arranged for late checkout while I was checking in. I got a phone call telling me to get out at 10, then a knock at my door at 11:20 when I had clearly asked for 12 check out when I arrived. Lastly, there were no linens in the closet for the pull out couch. When I called the front desk to ask for them they said it was too late to deliver. I mean there was no type of service that they were able to do for me. Overall, very unsatisfactory rating for my one night stay.
Stephanie, thank you for your review. We apologize our service was not up to your expectations and you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, your concerns regarding the internet speed will be shared with the maintenance team for review and action. Moreover, we regret your disappointment with breakfast not being available during your stay. Although it is clearly mentioned on the website, we regret you were unaware of it. We hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Friendly staff. Comfortable room. Good location. Nice size kitchen area.
Thank you for sparing some time out of your busy schedule to share your review. We are thrilled to read you that the comfort of your well-equipped suite and the service you received from our team made for an excellent stay. On behalf of everyone at Extended Stay America, we invite you to visit us again. Sincerely, Hotel Management
kitchen area was dirty: cooking top with food residuals. an open bread package was in the cabinet
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
On behalf of our entire team, please accept our sincerest apologies for the inconvenience you experienced due to our elevator issue and the cleanliness of our accommodations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management