The room had not been properly cleaned. Previous guest left a Sex toy in the room, which likely my kids did not find! We reported it to reception but they failed to report to management, so we got a call after and were accused of leaving a sex toy in the room! Appalling!
I love the remodeling that was done to the property. The design of the rooms are nice as well. I did not like the amount of hair that was left behind in my room. There were long strands of hair in my refrigerator, sink, shower, and floor. Housekeeping came by while I was away to freshen up. When I returned later that evening I was surprised to see that more hair had been left behind throughout the room. I am under the impression that Housekeeping uses the same towells to clean numerous room as I do not have long hair. There was also urine under my toilet seat that dried up in to an orange crust as well as the outside of the bowl. Not what you would expect from a Hyatt Hotel. I was very disappointed with Housekeeping. Also, there are signs posted throughout the hotel which requires the use of a face mask. I may have been the only person wearing a mask in the entire hotel. Very unfortunate.
Nice clean hotel
no issues, clean nice place,
Liked: Comfortable bed with nice sized balcony. Disliked: Need to provide towels at pool and hot tub needs to be more than luke warm
Great location in downtown. Attached large parking lot. Well maintained.
Good central location. Clean and modern. Staff were all friendly and helpful.
I enjoyed the view. I enjoyed how clean and services provided. However, I didn’t enjoy paying for additional parking across the street.
Great property - clean, nice staff and great views.
On-demand did not work Bathtub could not be used as a tub, shower only Very few options for room service
The rooms were clean, stylish and gorgeous. Bed was very comfortable. Only minor negative was The hotel had some construction going on and the pool was closed, however a different pool location was arranged.
Located in Downtown Phoenix, Hyatt Regency Phoenix is next to popular attractions like Herberger Theater Center and Phoenix Symphony Hall. This 693-room, 4-star hotel has an outdoor pool along with a fitness center and a spa tub.
Enjoy dining at one of 2 onsite restaurants including Compass Arizona Grill, which specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is available for a fee.
All 693 rooms feature iPod docks, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and 55-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Video-game consoles, safes, and phones are also available. Weekly housekeeping is available.
At Hyatt Regency Phoenix, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Self parking is offered for USD 26 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a business center.
The room had not been properly cleaned. Previous guest left a Sex toy in the room, which likely my kids did not find! We reported it to reception but they failed to report to management, so we got a call after and were accused of leaving a sex toy in the room! Appalling!
I love the remodeling that was done to the property. The design of the rooms are nice as well. I did not like the amount of hair that was left behind in my room. There were long strands of hair in my refrigerator, sink, shower, and floor. Housekeeping came by while I was away to freshen up. When I returned later that evening I was surprised to see that more hair had been left behind throughout the room. I am under the impression that Housekeeping uses the same towells to clean numerous room as I do not have long hair. There was also urine under my toilet seat that dried up in to an orange crust as well as the outside of the bowl. Not what you would expect from a Hyatt Hotel. I was very disappointed with Housekeeping. Also, there are signs posted throughout the hotel which requires the use of a face mask. I may have been the only person wearing a mask in the entire hotel. Very unfortunate.
Nice clean hotel
no issues, clean nice place,
Liked: Comfortable bed with nice sized balcony. Disliked: Need to provide towels at pool and hot tub needs to be more than luke warm
Great location in downtown. Attached large parking lot. Well maintained.
Good central location. Clean and modern. Staff were all friendly and helpful.
