The place was very clean and organized, staff was welcoming and rooms were quiet. AC unit could've have been more powerful and less loud but that didn't stop me from sleeping and relaxing
Never again. Everything was great but how they handled the virus in sanitary. Police were there all the time
Smokey Room. Wasn’t clean..I want a refund. I stayed 20 mins and could not take it anymore
The blankets for the sofa bed should already be in the room you shouldn’t have to ask for them if you book for 6 people, and the property needs Improvement, the staff is nice and friendly
Location and price was a plus. Laminate floors were real dirty and blanket was dirty and stained, interior door and walls were dirty.
Staff was nice. The unit smelled bad and the sofa was filthy to be used as bed. Will not stay there ever again.
Bed comfy and like the full size fridge. No complaints but room
UPON CHECKING IN, RECEPTIONIST WAS HELPING ANOTHER GUEST CHANGE ROOMS UNKNOWN TO ME AT THE TIME WHY. RECEPTIONIST HELPS ME WITH CHECKING IN AND I PROCEED TO MY ROOM. THE ROOM IS EXTREMELY DIRTY. FLOORS NOT VACUUMED OR SWEPT AND MOPPED IN CERTAIN REQUIRED AREA OF UNIT. HAIR IN BATHTUB AND BATHROOM SINK. THE QUEEN SIZE BED WAS MISSING A PILLOW AS WELL AS PILLOW CASE FOR REMAINING PILLOW AND ON TOP OF THAT THE BED DID NOT HAVE A COMPLETE SET OF SHEETS AND COULD EASILY TELL IT WAS NOT CLEANED IN ANY MANNER AS THERE WAS HAIR AND GENERAL SIGNS OF BEING USED ALREADY. IMMEDIATELY I RETURN TO THE LOBBY TO REQUEST A ROOM CHANGE AND THE GUEST WHO WAS THERE EARLIER HAD RETURNED AS WELL AND ASKED FOR ANOTHER ROOM CHANGE AS HERS WAS SAME CONDITION AS MINE. THAT WAS HER 2ND ROOM CHANGE AND TRYING FOR ANOTHER. AT THAT MOMENT ANOTHER GUEST, ONE THAT HAD CHECKED IN AFTER ME HAD RETURNED FOR THE EXACT SAME REASONS AS MYSELF AND OTHER WOMAN GUEST. RECEPTIONIST ATTEMPTS TO SECURE ME ANOTHER ROOM AND TO HER SURPRISE IT WAS ALSO IN SAME CONDITION AS OTHERS. AT THIS POINT SHE CALLED THE HOTEL MANAGER & PRESENTED HER FINDINGS & ASKED THE MANAGER WHAT IS GOING ON AND HOW CAN SO MANY ROOMS BE THIS DIRTY. PLEASE KEEP IN MIND THIS IS CHECK IN AROUND 8PM. AT THIS TIME WITH NO OTHER IMMEDIATE OPTIONS AVAILABLE. I ASKED RECEPTIONIST FOR ALL THE MISSING THINGS FROM MY ROOM SUCH AS PILLOWS & COVERS, BED SHEET SET, TOILET PAPER, SHOWER SOAP & SHAMPOO AND ALL OTHER MISSING ESSENTIALS & CLEANED ROOM MYSELF.
Power hungry staff obsessed with controlling pointless details that have no effect on them
The rooms having a kitchen area and a full size refrigerator.
Clogged sink, Broken shelves, and no changing of towels and
You ave to go to the office for forks knifes and spoons. Then go back for a coffee pot.
Didn’t feel safe, penalized for checking out by 6 pm first day.
Very no frills, just the basics, no Kleenex in the bathroom and no washcloths either.
Friendly, accommodating staff. Room was clean and quiet! Close wall amenities.
The place is super run down. I was afraid to take off my shoes!
The safety lock knob latch was missing in the door. The rug was extremely dirty However, the bed was comfortable & the sheets were clean. Not sure if I would recommend to friend.
Located in Camelback East, Extended Stay America Suites Phoenix Airport E Oak St is 2.8 mi (4.5 km) from Celebrity Theater and within a 10-minute drive of other popular attractions like Old Town. This 138-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 138 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Sofa beds, coffee makers, and phones are also standard. Housekeeping is available on request.
Guests staying at Extended Stay America Suites Phoenix Airport E Oak St enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Staff members can help with accommodation requests, and provide front-desk service during limited hours. Additional amenities include conference space, coffee/tea in a common area, and laundry facilities.
The place was very clean and organized, staff was welcoming and rooms were quiet. AC unit could've have been more powerful and less loud but that didn't stop me from sleeping and relaxing
Never again. Everything was great but how they handled the virus in sanitary. Police were there all the time
Smokey Room. Wasn’t clean..I want a refund. I stayed 20 mins and could not take it anymore
Thank you for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the issues you experienced in your suite. We have discussed your comments with the housekeeping team to ensure corrective actions are taken to improve our guest experience. Your feedback regarding the smoke smell will help us enforce our no-smoking policy effectively. Please allow us to deliver you a better visit in the future. Sincerely, Hotel Management
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The blankets for the sofa bed should already be in the room you shouldn’t have to ask for them if you book for 6 people, and the property needs Improvement, the staff is nice and friendly
Erika, thank you for being our guest. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We are also sorry that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Location and price was a plus. Laminate floors were real dirty and blanket was dirty and stained, interior door and walls were dirty.
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Staff was nice. The unit smelled bad and the sofa was filthy to be used as bed. Will not stay there ever again.
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Bed comfy and like the full size fridge. No complaints but room
Thank you for being our guest at Extended Stay America. We are glad to know you had a nice stay and that you liked our well-equipped kitchen as well as our comfortable accommodations. We appreciate your business and hope to see you soon. Sincerely, Hotel Management
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you liked our well-kept property and were impressed by the service provided by our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management