The coi pond running through the lobby is amazing. The size and layout of the rooms are great. Huge tvs. The decor in the rooms and the lobby however, look like they have not been updated in like 20 years. Also, the soaps provided are very drying.
Man at front desk very professional. Courtyard was clean & well kept. Rooms look like an upgrade from the cheapest hotels you see on the bad part of the area of your hometown.Carpet needs to be replaced. Bathroom was terrible. Loud leaking faucet, door wouldn’t close completely, exhaust fan hanging by a thread & rust visible in area. I’m not the one to rate hotels but I had to this time.
The hotel was very clean and staff were very friendly! Breakfast was hot and yummy. However the pool was freezing, even my baby didn't wanna swim. And they don't have a hot tub even though it says online they do. That is why my rating is poor. Very disappointing to come down and don't get what expected.
Breakfast included. Omaha steak restaurant good. Pricey Near Biltmore area Plant decor in hotel needs remodeling
Overall, AWESOME! But The AC fan continued to cycle on an off all night. I couldn't figure out how to make it stay on (I like the white noise). Otherwise, the hotel is quiet and wonderful 1!
Jared, Luis and Sarah at the desk are tremendous. Gaberial and the restaurant personal were outstanding, I went to the kitchen and personally tipped the cooks, outstanding steak and asparagus with special sauce. The drinks are very good and the bartenders were excellent. The hotel is alittle older and could use some sheetrock repair in areas and some updating done, the place looks dated. We loved the waterfalls and feeding the fish. Our clothes closet smelled like mildew and the exhaust fan in the bathroom had black stuff growing out of it, looked like it had not been cleaned in many many years. Even though we did not drive there, we ubered from the airport and back, they still tried to charge us 10 dollars a day for parking, after protesting the charge they backed it off. We would stay there again should we go back, great staff.
Very nice, clean and professionally staffed hotel.
It is an older property. The staff is awesome. Breakfast was busy and they ran out of silver wear and plates but they did their best.
I had an excellent visit! All staff members were cheerful and helpful. The facilities were in excellent condition and cleanliness.
I would like to start off by saying this location has been a family favorite for stay vacations for years. However, our last trip there will be just that, our last trip there. The bartender (Pablo) was the rudest bartenders I have ever met. Part of the reason we go to the Embassy Suites is for the manager special (Mom and Dad get a drink or glass of wine and the kids get their Shirley Temples as well as the made to order breakfast. Pablo made it very clear that despite the drinks being "free" tips were expected. (fine I always tip). After tasting our drinks it was clear they did not add alcohol to them I returned to the bar and requested 2 more. I watched as Pablo put no more than a splash in the glass before filling with the mix. I asked for a double or a triple as the pour was no where near a shot as expected. Pablo than made it very clear if I wanted a properly mixed drink I would need to pay for it... What? I did with the 170$ per night cost! This guy even asked my 5 year old for a tip!! Due to the service from Pablo we complained to his supervisor. The next morning we had breakfast (I will say the ladies cooking did a great job and never asked for a tip! as you can imagine I gave them a good one). The most disturbing thing happened after we had left. Upon returning home and reviewing my bank statement I noticed the hotel had charged me $166 to much. I immediately called the hotel where I reached the GM. She explained to me that I was charged a smoking fee for smoking in the room (that's right 2 non smokers with young children were charged fraudulently). When I asked who stated that somebody was smoking as we are nonsmokers she indicated it was her hospitality manager. The same person I complained to about Pablo the bartender. PS. They also started charging for parking but do not offer valet service and parking across the street and the mall is free. Sadly disappointed in AZ We will be looking for a new family favorite for future stays.
I stayed at the Embassy Suites for 5 nights while visiting friends. I booked it for the awesome looking lobby/atrium area. It didn't disappoint. The pool was great, the room was comfortable and clean, and the staff were all very friendly. The breakfast was awesome - I love a fresh cooked omelet my way! They have a meet & greet every evening for about 2 hours where they serve snacks and free alcoholic drinks - that was a fun way to relax and meet other travelers. Overall this was one of my favorite stays at a hotel and I will definitely book Embassy Suites again!
VERY GOOD UBICATION IN THE CENTER OF VERY GOOD MALLS AND RESTAURANTS
We came into town to attend a wedding. We had no problems at all. From the iron in the room to get those wrinkles out....to the hot breakfast the next morning, it was perfect.
minor difficulties with a/c in room and the door to the mini-fridge was broken. Computers in their business center did not have working internet connection. Staff was regularly irritable. Kids loved the pool and indoor pond with fish & turtles.
Wonderful lobby and rooms. Good restaurants across the street in an upscale mall. I think the Internet charge of $15 seems a little high.
no hot water first thing in the am for the entire hotel. $8 dollars to park in an open parkcing lot whre you park at your own risk. Not impressed. gym was very small and not air controlled well.
Located in Camelback East within a 5-minute walk of Biltmore Fashion Park, Embassy Suites Phoenix - Biltmore is within a mile (2 km) of Arizona Biltmore Country Club. This 3.5-star hotel has 232 guestrooms and offers conveniences like free breakfast, an outdoor pool, and a fitness center.
Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 232 accommodations afford space to spread out with a separate bedroom and living rooms. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.
Guests of Embassy Suites Phoenix - Biltmore have access to an outdoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 14.00 per night, and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include WiFi in public areas, conference space, and a 24-hour business center.
The coi pond running through the lobby is amazing. The size and layout of the rooms are great. Huge tvs. The decor in the rooms and the lobby however, look like they have not been updated in like 20 years. Also, the soaps provided are very drying.
Man at front desk very professional. Courtyard was clean & well kept. Rooms look like an upgrade from the cheapest hotels you see on the bad part of the area of your hometown.Carpet needs to be replaced. Bathroom was terrible. Loud leaking faucet, door wouldn’t close completely, exhaust fan hanging by a thread & rust visible in area. I’m not the one to rate hotels but I had to this time.
The hotel was very clean and staff were very friendly! Breakfast was hot and yummy. However the pool was freezing, even my baby didn't wanna swim. And they don't have a hot tub even though it says online they do. That is why my rating is poor. Very disappointing to come down and don't get what expected.
Breakfast included. Omaha steak restaurant good. Pricey Near Biltmore area Plant decor in hotel needs remodeling
Overall, AWESOME! But The AC fan continued to cycle on an off all night. I couldn't figure out how to make it stay on (I like the white noise). Otherwise, the hotel is quiet and wonderful 1!
Jared, Luis and Sarah at the desk are tremendous. Gaberial and the restaurant personal were outstanding, I went to the kitchen and personally tipped the cooks, outstanding steak and asparagus with special sauce. The drinks are very good and the bartenders were excellent. The hotel is alittle older and could use some sheetrock repair in areas and some updating done, the place looks dated. We loved the waterfalls and feeding the fish. Our clothes closet smelled like mildew and the exhaust fan in the bathroom had black stuff growing out of it, looked like it had not been cleaned in many many years. Even though we did not drive there, we ubered from the airport and back, they still tried to charge us 10 dollars a day for parking, after protesting the charge they backed it off. We would stay there again should we go back, great staff.
Thank you for the feedback on our hotel. We will use your comments to make improvements. I will share your comments with the team, they are a great group who love taking care of guests! thank you for recognizing them. We hope to see you again soon. sincerely, Valarie Miceli General Manager