The coi pond makes the place especially nice.
The staff was so so accommodating friendly kind and customer service oriented
Excellent hot breakfast with lots of choices. Very friendly front desk person.
Filthy, disgusting avoid at all cost
A hotel that has seen its glory days - spacious and well fitted but age and accumulated dirt in corners and dirty carpets. The breakfast counter was good and the lady serving cheerful and happy. Staff was responsive and immediately changed our faulty microwave.
Filthy
The coi pond running through the lobby is amazing. The size and layout of the rooms are great. Huge tvs. The decor in the rooms and the lobby however, look like they have not been updated in like 20 years. Also, the soaps provided are very drying.
Man at front desk very professional. Courtyard was clean & well kept. Rooms look like an upgrade from the cheapest hotels you see on the bad part of the area of your hometown.Carpet needs to be replaced. Bathroom was terrible. Loud leaking faucet, door wouldn’t close completely, exhaust fan hanging by a thread & rust visible in area. I’m not the one to rate hotels but I had to this time.
The hotel was very clean and staff were very friendly! Breakfast was hot and yummy. However the pool was freezing, even my baby didn't wanna swim. And they don't have a hot tub even though it says online they do. That is why my rating is poor. Very disappointing to come down and don't get what expected.
Breakfast included. Omaha steak restaurant good. Pricey Near Biltmore area Plant decor in hotel needs remodeling
Overall, AWESOME! But The AC fan continued to cycle on an off all night. I couldn't figure out how to make it stay on (I like the white noise). Otherwise, the hotel is quiet and wonderful 1!
Jared, Luis and Sarah at the desk are tremendous. Gaberial and the restaurant personal were outstanding, I went to the kitchen and personally tipped the cooks, outstanding steak and asparagus with special sauce. The drinks are very good and the bartenders were excellent. The hotel is alittle older and could use some sheetrock repair in areas and some updating done, the place looks dated. We loved the waterfalls and feeding the fish. Our clothes closet smelled like mildew and the exhaust fan in the bathroom had black stuff growing out of it, looked like it had not been cleaned in many many years. Even though we did not drive there, we ubered from the airport and back, they still tried to charge us 10 dollars a day for parking, after protesting the charge they backed it off. We would stay there again should we go back, great staff.
Very nice, clean and professionally staffed hotel.
It is an older property. The staff is awesome. Breakfast was busy and they ran out of silver wear and plates but they did their best.
I had an excellent visit! All staff members were cheerful and helpful. The facilities were in excellent condition and cleanliness.
Located in Camelback East, Embassy Suites by Hilton Phoenix Biltmore is adjacent to Biltmore Fashion Park and a short stroll from Arizona Biltmore Resort - Links Course. This 3.5-star hotel has 232 guestrooms and offers conveniences like free breakfast, an outdoor pool, and a gym.
Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Sofa beds, refrigerators, and microwaves are other standard amenities.
Guests of Embassy Suites by Hilton Phoenix Biltmore have access to an outdoor pool, a gym, and WiFi in public areas. If you drive, self parking is USD 14.00 per night, and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, meeting rooms, and conference space.
The coi pond makes the place especially nice.
The staff was so so accommodating friendly kind and customer service oriented
Thank you so much Mr. Orbitz for taking the time to leave feedback about your stay. We cannot wait to see you again! Thank you for being a guest here at the Embassy Suites Phoenix Biltmore!
Excellent hot breakfast with lots of choices. Very friendly front desk person.
Filthy, disgusting avoid at all cost
A hotel that has seen its glory days - spacious and well fitted but age and accumulated dirt in corners and dirty carpets. The breakfast counter was good and the lady serving cheerful and happy. Staff was responsive and immediately changed our faulty microwave.
Filthy
Thank you for taking the time to submit your review. We appreciate you choosing Embassy Suites Phoenix Biltmore. Your low score is very concerning to us. We would like to know if you would care to give more detail, so we can try to make it right for you, and future guests.
The coi pond running through the lobby is amazing. The size and layout of the rooms are great. Huge tvs. The decor in the rooms and the lobby however, look like they have not been updated in like 20 years. Also, the soaps provided are very drying.
Thank you for staying with us! We are glad you enjoyed the koi pond. We look forward to seeing you again soon!