Hotels.com is advertising room photos that are for different rooms. I tried to reach out when this happened but couldn't stay on the chat for more than thirty minutes to complete whatever the chat was asking me to do. Also, this hotel was marked as providing me with a bottle of wine on my stay, which they had, in the front office, and when I asked about it they said they didn't have any notes that I was to be provided a bottle of wine. I chose this hotel based on the room you advertised, which is still here in the picture of my stay, and for the VIP service, which was not provided at all. They also didn't clean my room until the final day of my stay.