4/10 Poor
Eileen
Traveled with partner
May 1, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while visiting Phoenix for my graduation, and I really wanted to love this place.
Upon arrival, the general manager was very kind and welcoming—he even gave us popsicles, which was a nice touch and made a great first impression.However, our experience quickly changed.
We specifically booked this hotel because of the pool. Before our stay, I called on Tuesday evening to confirm the pool hours and was told it would be open until 11 PM. The general manager also confirmed this upon our arrival.
The night of my graduation, after a long day and late afternoon photo shoot, my husband and I went to the pool around 8:15 PM—well before the stated closing time. Unfortunately, we were stopped by the bar manager, who blocked our way and told us the pool was closed. When I mentioned we were told it closes at 11 PM, he responded by yelling. I told him I could hear him and there was no need to raise his voice. Instead of apologizing or calmly explaining, he continued to be dismissive and rude, blaming the music.We were not trying to argue or force entry—we simply expected clear and respectful communication. Even a simple “I’m sorry, the pool is closed tonight” would have been enough.
To make things more confusing, a staff member mentioned that the pool lights had not been working for months, which raises concerns about misinformation being given to guests. It felt like the manager just didn’t want to serve guests at the pool.It was also uncomfortable to witness how he spoke to
Eileen
Stayed 2 nights in Apr 2026
