Considering how big the property is, it felt cramped. Parking is extremely tight. The night we stayed was very busy with a lot of large loud groups. We requested a quiet area/room. And they put us right in the middle of a loud area. We eventually moved and the 2nd room was much better!
The pool area wasn't cleaned at night- the tables, chairs, and pavement were filthy. I would have thought it would have gotten cleaned, but I was wrong! It was really dirty- straws, ketchup, cups laying around from the night before. Bird poop all over the chairs- tree seeds EVERYWHERE. Other than the cleanliness issue, the main pool was really nice.
Pool area was great and the rooms were nice.
We had a fantastic time at the Pointe Hilton. The pools and grounds were beautiful. The hotels themselves are showing some wear but this didn't bother us. The staff was helpful and we enjoyed the restaurants and appreciated having food and beverage options right on site.
Even for a weekend get away my fiancé and I were able to do a lot in a short time. There is a lot to do and see at the resort alone. This resort is in the middle of everything so it’s easy and affordable to get wherever you want to go. The only negative I have to mention on the trip is that booking my tee time for Lookout Mountain was not the best experience. The golf pro shop was very short with me on the phone and in person with the questions I had. Otherwise the stay was great and I would definitely recommend!
Very friendly and helpful staff with a great property to relax and enjoy.
Pretty poor experience at this Hilton property that is clearly run down. I admit it looked run down in the pictures and with the pricing but they could do much better. Booked through orbitz and picked a falls location room. Pictures suggest
Our family absolutely loved it there! We would def go back.
Beds super, comfortable. Rooms are dated. Internet not so great if you need to work and then the next day it was fine. TV's are little. 27" Property is nice just needs a bit of a lift. Stuffy so had to leave patio doors open.
First impression of the place upon arrival was the check in staff arguing with a guest about the room that they received. I decided to not let this influence me, but then when we checked into our room, we arrived to a dingy, outdated, carpeted room that was difficult to get to because there are so many hills there. It was very late, just near midnight, we asked the check in staff if there was anything better available, but there wasn't. I wasn't about to stay there for 3 nights, with their outrageous resort fees, so we let them know that we would only be staying one night. I cleaned and disinfected our room, many stains and dirt was found. The refrigerator that was supposed to be in our room was actually only a tiny mini-fridge. The pictures on the website were not accurate, this place is very run down, in need of a lot of repairs and way overpriced.
The AC units only went down to 70 degrees, the beds were very uncomfortable and don’t try bringing your own food/drink to the pool because they will not let you in.
The room was good but not great. The different pool options were a plus but I don't think they are worth the high resort fee. The bath tub would not drain so we were standing in water to shower. The patios attached to the room are never cleaned, small and messy. People were not too concerned about social distancing at the pool but at least there were other options to move to. Food was just okay, drinks by the pool were overpriced.
Located in North Mountain, Pointe Hilton Tapatio Cliffs Resort is 10.1 mi (16.2 km) from Children's Museum of Phoenix and 10.6 mi (17.1 km) from Musical Instrument Museum. This 584-room, 4-star resort welcomes business and leisure travelers with 8 outdoor pools, a golf course, and a full-service spa.
Enjoy dining at Different Pointe of View, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a to-go breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
The 584 air-conditioned accommodations feature balconies or patios and afford space to spread out with a separate bedroom and living rooms. Guests can expect WiFi, wired Internet, and 27-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, refrigerators, and coffee makers.
Pointe Hilton Tapatio Cliffs Resort features a golf course, a full-service spa, and 8 outdoor pools. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this spa resort include a free water park, a 24-hour fitness center, and 7 spa tubs.
Considering how big the property is, it felt cramped. Parking is extremely tight. The night we stayed was very busy with a lot of large loud groups. We requested a quiet area/room. And they put us right in the middle of a loud area. We eventually moved and the 2nd room was much better!
The pool area wasn't cleaned at night- the tables, chairs, and pavement were filthy. I would have thought it would have gotten cleaned, but I was wrong! It was really dirty- straws, ketchup, cups laying around from the night before. Bird poop all over the chairs- tree seeds EVERYWHERE. Other than the cleanliness issue, the main pool was really nice.
Pool area was great and the rooms were nice.
We had a fantastic time at the Pointe Hilton. The pools and grounds were beautiful. The hotels themselves are showing some wear but this didn't bother us. The staff was helpful and we enjoyed the restaurants and appreciated having food and beverage options right on site.
Even for a weekend get away my fiancé and I were able to do a lot in a short time. There is a lot to do and see at the resort alone. This resort is in the middle of everything so it’s easy and affordable to get wherever you want to go. The only negative I have to mention on the trip is that booking my tee time for Lookout Mountain was not the best experience. The golf pro shop was very short with me on the phone and in person with the questions I had. Otherwise the stay was great and I would definitely recommend!
Very friendly and helpful staff with a great property to relax and enjoy.
Pretty poor experience at this Hilton property that is clearly run down. I admit it looked run down in the pictures and with the pricing but they could do much better. Booked through orbitz and picked a falls location room. Pictures suggest
Our family absolutely loved it there! We would def go back.
