The price was right but the property needs care and updating. The elevator was disgusting - interior panels torn off exposing glue, floor numbers written on Sharpie on the wall, and that was when it was working. Also, lots of loud guests yelling and honking and being annoying. Wish we would have spent a bit more to stay somewhere nicer.
While waiting for checking in, Front desk Customer Service did skip me should been more aware of the only 4 people on line. When I told him he responded with an attitude.
Our 4 year old loved it, so we loved it.
Their customer service was superb! Loved staying there and can’t wait to go back!
I like the individual unit access from outside. Didnt like all machines were out of sierra mist.
Nice
Loved the pool side suites. The staff was super nice!
Nice for family stay with water park.
Kind staff! Good restaurants and such a fun water park!!
Hotel was very nice and clean! We loved the water park. Very fun place for the whole family.
The hotel was terrific. Clean, tons of free parking. Several outdoor swimming pools and a mini golf course on site were just some of the amenities to take advantage of. The on site restaurant had a good election of of options for breakfast, lunch and dinner, although it was no free. The room I had was a suite. Very nice with a big in-room safe and frig. Overall, I would recommend the Hilton Phoenix Resort of the Peak. The price was well worth the ammenities and cleanliness of the room.
The property was a nice place I just think that due to Covid the room would have been a little more cleaner than it was.
This property is in need of renovation and major updates. The pool by the hotel room was nice but the water park is dirty and needs updating. The pictures of the water park make it look very nice but it’s actually a disappointment. I will not stay here again.
Very old and dated. Dirty carpet and walls. Furniture stained.
This property had so much potential but it was not well kept. In the elevators there were huge chunks of the wall torn off and not fixed. The first room #2220 we got assigned smelled like smoke, the carpet had stains all over it and the couch had huge dirty stains on it. I went and talked to the staff and they kindly gave me a different room that did not smell and did not have stains on the carpet and did not have a dirty couch. The rooms need an update and the building could use some update like the planter boxes don't have any plants in them. The ice machine is missing the panels to the machine, these small things make the hotel seem not well taken care of. The water park needs an update as well. As you go around the relaxing lazy river there are bridges that have huge chunks of paint missing and could be easily fixed so they are not such an eye sore. The water park closes way too early, 7pm was the perfect time to be at the park due to the heat but it closes at 7pm. At the water park there was a hot tub that was half full of brown dirty water and had caution tape around, so gross, They just need to fix it or empty it, it did not look nice at all. The staff at the hotel and water park were great, helpful and kind. I was just disappointed for how run down both the hotel and water park were. I did appreciate how I could check out of my room, leave my luggage at the front desk and go enjoy the water park on the day I checked out.
The property was ok I just think it needs an upgrade for it's name
We were looking for a last minute stay to escape some heat. Upon looking at the photos,this location looked amazing! Upon arrival it also looked pretty cool. We get to our 2nd floor 1 br suite,which was $400.. Carpet totally worn and old,no microwave,and our AC was not working properly. The little balcony was cute,however 2 broken chairs and a table was a little surprising. Head to the water area... Oh my gosh... Literally drink adults everywhere,empty drink bottles and cups littered all over the water area. Debris floating all over the water,leaves,cups,bandaids.... Decide to take a float in the lazy river. Absolutely disgusting,as hot as a hot tub and filthy. Decide to try out our pool by the room,hot water as well. Clearly these pools are not being maintained and in 112 degree weather floating in hot water was so gross,and just a recipe for germs. Definitely think twice about booking. No where near worth $400 a night!
It was an ok park, and friendly staff. Hotel ia a bit outdated and probably needs to be remodeled.
Located in Camelback East, Hilton Phoenix Resort at the Peak is within a few miles (5 km) of sights such as Wrigley Mansion and Arizona Biltmore Country Club. This 563-room, 4-star resort has 6 outdoor pools along with a full-service spa and a free water park.
There are ample dining options with 3 onsite restaurants, including Hole-in-the-Wall, which specializes in American cuisine. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start your day off with full breakfast, available for a fee.
All of Hilton Phoenix Resort at the Peak's 563 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and LCD TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include ironing boards and desks. Housekeeping is available on request.
Hilton Phoenix Resort at the Peak features a full-service spa, 6 outdoor pools, and a free water park. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa resort include a lazy river, a children's pool, and a gym.
The price was right but the property needs care and updating. The elevator was disgusting - interior panels torn off exposing glue, floor numbers written on Sharpie on the wall, and that was when it was working. Also, lots of loud guests yelling and honking and being annoying. Wish we would have spent a bit more to stay somewhere nicer.
While waiting for checking in, Front desk Customer Service did skip me should been more aware of the only 4 people on line. When I told him he responded with an attitude.
Hi Mily, I apologize for that experience. I will follow up with my front office team on the issue.
Our 4 year old loved it, so we loved it.
Hi Nick, we're excited that you and your family had a great time. Tell your 4 year old we said hello!
Their customer service was superb! Loved staying there and can’t wait to go back!
We can't wait to have you back, please come see us again soon Miriam!
I like the individual unit access from outside. Didnt like all machines were out of sierra mist.
Hi Josh, Thank you for sharing. I will make sure we get the Sierra Mist back in stock ASAP!
Nice
We're glad you had a great time, thank you for staying with us.
Loved the pool side suites. The staff was super nice!
We're glad you enjoyed it, thank you for staying with us!
Nice for family stay with water park.
We're glad your family enjoyed the water park, please come visit us again soon!
Kind staff! Good restaurants and such a fun water park!!
We're glad you got to enjoy everything, please come visit us again soon!
Hotel was very nice and clean! We loved the water park. Very fun place for the whole family.
We're glad you loved the water park, thank you for choosing us for your getaway!
Erin, thank you for the feedback. I will share this with my operational leaders so we're able to address the issues.