Hilton Phoenix Resort at the Peak

4.0 star property

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Photo gallery for Hilton Phoenix Resort at the Peak

7 outdoor pools, pool umbrellas, sun loungers
Poolside bar
Couples treatment rooms, steam room, body treatments, aromatherapy
Property grounds
Ballroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Restaurant

Explore the area

View in a map
7677 N 16th St, Phoenix, AZ, 85020
  • Place, Arizona Canal
    ‪9 min walk‬
  • Place, Biltmore Fashion Park
    ‪6 min drive‬
  • Place, Phoenix Zoo
    ‪20 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪18 min drive‬

Room options

AMBASSADOR 1 KING BED AGAVE SUITE 1.5 BATH

  • Sleeps 2

Suite, 1 Bedroom, Accessible, Bathtub (Agave, Mobility & Hearing)

7.2 out of 10
Good
(15 reviews)
  • 528 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

7.8 out of 10
Good
(13 reviews)
  • 528 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Ambassador, Agave)

8.0 out of 10
Very good
(16 reviews)
  • 883 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Agave)

8.0 out of 10
Very good
(109 reviews)
  • 528 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, Accessible, Bathtub (Agave)

  • 528 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Suite, 2 Queen Beds (Agave)

7.8 out of 10
Good
(127 reviews)
  • 528 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Presidential Suite, 1 King Bed (Agave Suite)

  • 528 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

  • Sleeps 4

Mobility Hearing Access One Bedroom King Suite with Tub

  • Sleeps 4

Suite, 1 King Bed

8.0 out of 10
Very good
(198 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds

8.0 out of 10
Very good
(134 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Deluxe Suite, 1 Bedroom, Courtyard View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Mountain View

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Transfer Shower)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Courtyard)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (3x3 Shower, Courtyard View)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Hearing Accessible, Courtyard View)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Mountain View (Ambassador)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Ambassador)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Courtyard View (2 Queen)

  • Sleeps 5
  • 2 Queen Beds

Suite, 1 Bedroom, Mountain View (2 Queen)

  • Sleeps 5
  • 2 Queen Beds

Suite, 1 Bedroom, Accessible (2 Queen, Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

Deluxe Suite, 1 Bedroom

  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Hearing Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Roll-in Shower

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Hearing Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Phoenix

Located in Camelback East, Hilton Phoenix Resort at the Peak is within a few miles (5 km) of sights such as Phoenix Mountains Preserve and Arizona Biltmore Resort - Adobe Course. This 432-room, 4-star resort has 7 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Arizona Canal - 9 min walk - 0.5 miles
  • Biltmore Fashion Park - 6 min drive - 3.5 miles
  • Chase Field - 16 min drive - 11.0 miles
  • Phoenix Zoo - 20 min drive - 15.7 miles
  • Desert Botanical Garden - 21 min drive - 16.1 miles

Getting around

  • Montebello-19th Ave Station - 8 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 15 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪McDonald's - ‬15 min walk
  • ‪Aunt Chiladas Squaw Peak - ‬5 min walk
  • ‪Arizona American Italian Club - ‬14 min walk
  • ‪R.T. O'Sullivans Sports Bar & Grill - ‬2 min walk

About this property

Hilton Phoenix Resort at the Peak

Hilton Phoenix Resort at the Peak features a full-service spa, 7 outdoor pools, and a free water park. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa resort include a lazy river, a children's pool, and a gym.
Guests can expect WiFi and LCD TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. IPod docks, refrigerators, and coffee makers are also available. Change of bedsheets is available on request.
A health club and a complimentary water park with a lazy river and waterslides are featured at the resort. 7 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tocasierra Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and thalassotherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 19 for adults and USD 8.75 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Hole-in-the-Wall
  • Slim Picken's

Things to do

  • 2 hot tubs
  • 7 outdoor pools
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32 meeting rooms
  • Computer station
  • Conference center (49,814 square feet of space)

Outdoors

  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1977
  • Communal living room
  • Designated smoking areas
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Pet weight must not exceed 75 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 39.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 19.00 for adults and USD 8.75 for children
  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM—-6:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Squaw Pointe
Hilton Squaw Resort
Pointe Hilton Squaw Peak
Pointe Hilton Squaw Peak Phoenix
Pointe Hilton Squaw Peak Resort
Pointe Hilton Squaw Peak Resort Phoenix
Pointe Squaw Hilton Resort
Squaw Peak Hilton Resort
Squaw Peak Pointe Hilton
Squaw Peak Resort
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Squaw Peak Hotel Phoenix
Hilton Phoenix At The Peak
Pointe Hilton Squaw Peak Resort
Hilton Phoenix Resort at the Peak Resort
Hilton Phoenix Resort at the Peak Phoenix
Hilton Phoenix Resort at the Peak Resort Phoenix

Frequently asked questions

Are free cancellation options available at Hilton Phoenix Resort at the Peak?

Hilton Phoenix Resort at the Peak offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hilton Phoenix Resort at the Peak?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Hilton Phoenix Resort at the Peak on Jul 2, 2026 start from $150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hilton Phoenix Resort at the Peak?

This resort is situated in Camelback East, close to Biltmore Fashion Park and Camelback Mountain. You'll also find Arizona Biltmore Resort - Adobe Course and Arizona Biltmore Resort - Links Course within a short drive.

Will I be able to park at Hilton Phoenix Resort at the Peak?

Yes, self parking is offered for free at the resort. Wheelchair-accessible van parking is also available for guests.

Is a spa located at Hilton Phoenix Resort at the Peak?

Tocasierra Spa is the resort's spa and services include Swedish massages, hot stone massages, aromatherapy, and couples treatments.

Does Hilton Phoenix Resort at the Peak feature a casino on the premises?

No, Hilton Phoenix Resort at the Peak doesn't have a casino.

Is there an indoor pool at Hilton Phoenix Resort at the Peak?

No, this resort doesn't have an indoor pool; however, there are 7 outdoor pools and 2 hot tubs.

Is Hilton Phoenix Resort at the Peak good for couples?

There are many amenities for couples at this resort, including a garden-view restaurant plus some guestrooms feature a private hot tub and a fireplace.

Are there hot tubs at Hilton Phoenix Resort at the Peak?

No, but this resort does have a steam room.

Does Hilton Phoenix Resort at the Peak have a restaurant that serves breakfast?

Yes, Hilton Phoenix Resort at the Peak serves a full breakfast for a surcharge each morning at Hole-in-the-Wall.

Does Hilton Phoenix Resort at the Peak allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Phoenix Resort at the Peak for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Hilton Phoenix Resort at the Peak?

Yes, you can book connecting rooms at this resort for your group or family vacation.

How close is the airport from Hilton Phoenix Resort at the Peak?

The closest major airport to Hilton Phoenix Resort at the Peak is Phoenix Sky Harbor Intl. Airport (PHX), which is 10.7 mi away (15 minutes by car). Another top airport is Phoenix Deer Valley Airport (DVT), which is located 15.8 mi away (18-minute drive).

Can I book a room with a balcony at Hilton Phoenix Resort at the Peak?

Yes, some guestrooms at this resort offer either a balcony and a patio where guests can enjoy mountain and courtyard views.

Does Hilton Phoenix Resort at the Peak offer wedding services?

There are wedding services available at Hilton Phoenix Resort at the Peak if that's in your vacation plans.

Hilton Phoenix Resort at the Peak Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1371 out of 3315 reviews
Rating 8 - Good. 688 out of 3315 reviews
Rating 6 - Okay. 593 out of 3315 reviews
Rating 4 - Poor. 339 out of 3315 reviews
Rating 2 - Terrible. 324 out of 3315 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I really enjoyed our stay. The water park was great. There was construction, but nothing going on while we were there. Room was nice and clean. Quiet.
Stayed 1 night in Mar 2026

2/10 Terrible

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2026

8/10 Good

Enggy

Stayed 1 night in Feb 2026

6/10 Okay

Achilles

Traveled with group
Liked: Cleanliness
It’s old and tired and has no services
Stayed 3 nights in Feb 2026

10/10 Excellent

Marlique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2026

4/10 Poor

Linda

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel under construction Call before you book here 6 am nail gun going off every morning. Restaurants are closed except one. Know before you go Staff were amazing and best part of our trip as was the sunny weather. and the water park was great if that’s your thing. Expedia site is misleading as they don’t tell you about the construction renovations and restaurants being closed. I would stay here again but not until they finish Reno’s and fix all of the broken things (elevator ice machine) etc.
Stayed 5 nights in Feb 2026

4/10 Poor

SHELSYE

Stayed 3 nights in Feb 2026

8/10 Good

Sherry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here. We were here in April 22. We’d come back. Check in/out was easy, front desk staff was nice. Hotel rooms are a bit dated but overall felt clean. Carpet looked old and could be replaced. We stayed in the Agave suites with 2 queen beds and a sofa bed. For some reason there were only 3 towels in the room, even though it slept 6 (and we had 5 people notated at checkin). We had to call twice to get more towels. They also had forgotten to fill the soap and conditioner-had to ask twice for that. Beds are comfortable but my son said the sofa bed was awful (felt all the springs). He ended up keeping it as a couch and sleeping on it that way. Loved the extra space with the living room and having the toilet separate from the sink. We used the waterpark and the pool near the room. The pool near the room had one hot tub working, the other was not. Pool was slightly heated but still cold. Warm enough for kids to splash around in at night in February. Plenty of pool towels. I wish the water park was open longer than 10-5. The main pool at the water park was warm! Which was great when high was around 62 degrees. Lazy River was cool-we only made it one trip around. Other pool was slightly warmer but not as warm as the main pool. Slide was warm enough (slower slide). Mini golf is a bit confusing where the next hole is. It’s not an exciting course but it’s a fun activity for kids. Waterpark staff great. Lots of construction around but not loud. Need a car.
Stayed 4 nights in Feb 2026

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service
Construction going on.... That was unexpected but we enjoyed the pool and the lazy river.
Stayed 2 nights in Feb 2026

4/10 Poor

josh

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The ataff didnt give us any information on where things were, such as the 7 pools where to get coffee. They werent very inviting. The pools were all cold.
Stayed 1 night in Feb 2026

10/10 Excellent

Juan

Liked: Cleanliness
All the staff was really helpful and courteous.
Stayed 1 night in Feb 2026

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2026

8/10 Good

Aynsley

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2026

6/10 Okay

Tiffany

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
The staff was mostly great. And the new room we had was nice. The amenities horrible. There was no control of any of the rowdy kids and the pool area was absolute chaos. Then younger kids couldn’t swim. All the pools are closed except 1 so everyone from the whole resort piles in there and makes it impossible to allow kids who can’t play on shoulders actually enjoy their time or parents who want to sit in the hot tub and relax absolutely wasn’t going to happen. On top of that a breakfast buffet is 27$ per adult. Offers eggs pancakes bacon and potatoes. Which it’s a resort so there’s fees I understand but after everything else it’s just a money grab. I suggest not staying here for a staycation because it’s not worth the money for the kids and you. The “water park” closes almost right after check In and opens at check out. So one night is not worth it at all.
Stayed 1 night in Feb 2026

10/10 Excellent

Jessica, Abbotsford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was updated and clean. Resort next door was great. Good drinks and food served poolside. Pool at the resort was nice too. Clean. Perfect temp. Good for all ages. We really enjoyed our stay!
Stayed 2 nights in Feb 2026

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. It started with an upgraded king room from a queen one without prompt. Not to mention, the lazy river on the property is a gem when heat temps reach 90 degrees. A wonderful stay.
Stayed 3 nights in Feb 2026

2/10 Terrible

Misty

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Well the moment we walked into the room it wasn’t like the pictures. The room had stains on carpet and stains on couch. I complained they said no other rooms were available. I decided we weren’t going to stay the full 3 nights and cancelled our last night. Our first night we were going to bed and I heard water dripping. Look in the bathroom ceiling is leaking water all over through a light fixture. Called they sent maintenance thought it was due to upstairs room. Was offered towels to clean up. Nobody ever reached out to me I had to call again and complain. Kinda a big safety risk. I complained and we switched rooms. Same deal outdated stained. I would avoid hotel unless your getting a nice room and you know forsure. Waterpark was nice and big. Couldn’t wait to leave and glad we left a day early. Wanted to speak to manger not once was I reached out to to apologize or anything. Hilton would love to see the pictures and videos we have I bet.
Stayed 3 nights in Feb 2026

10/10 Excellent

Eli

Stayed 2 nights in Feb 2026

8/10 Good

Peter

Liked: Amenities
Staff was 100% wonderful. First room pretty filthy carpet, noisy - whole area in need of (already planned) renovation. Staff helpfully switched our room, which was better, but still rather worn. Kids LOVED the pools, slide, lazy river, putt putt. Just wish the hours were longer.
Stayed 2 nights in Feb 2026

8/10 Good

Tara

Liked: Cleanliness
Clean and newly renovated room.
Stayed 1 night in Feb 2026

6/10 Okay

Andrea

The hotel is under construction. We were given one of the older room and it looked nothing like the photos. The carpet was stained, the room was in poor condition and smelled really bad. I let the front desk I was unhappy with the room and they said I booked with Expedia and there was nothing they could do. After insisting they find another option for us they did find a room that was remodeled but did charge me an upgrade fee. The new room was nice and was what I was expecting when I book our stay. I old room was so bad that I agreed to pay the up charge but be aware when booking.
Stayed 4 nights in Feb 2026

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, amenities
The staff was great! The hotel including the rooms need an update. It has been at least 20 years since I have stayed there and not much has changed including the mattress! When you pay $300+ a night you really expect more.
Stayed 1 night in Feb 2026

2/10 Terrible

Karen

Stayed 2 nights in Feb 2026

8/10 Good

Tara

Liked: Cleanliness
Clean room. Heater did not work in room but we got extra blankets. Lots under construction and no room service.
Stayed 1 night in Feb 2026

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities
The water park was amazing! The hotel is currently under renovation but the parts that have been renovated were beautiful.
Stayed 3 nights in Feb 2026