We loved our stay! We are in from Wisconsin. I was confused that there weren't any balcony chairs on our balcony and for the price you would expect a little more for the room. No smoking marijuana allowed, which was a downfall for my partner - Would have loved to be a designated smoking area like most places have so he can also relax. Otherwise everyone is so friendly - didn't have one bad encounter. Ask for a microwave its $10 but worth it so you don't waste your expensive left over$$$ !
My wife and were looking forward to spending her 36th birthday at the resort and water park. Upon checking in we pulled up to a line of cars with no clear signs of where we could park. So we got yelled at and told to move our car. Then thereafter I waited to check into my room for a hour in line. There were three people working the front desk that had six stations. For being a Saturday and weekend absolutely unacceptable. As I checked in I was told my room was not ready and I would have to wait for a text message for a notification that it would be ready. We went to the pool to wait just to be texted 15 min later. I had to yet again wait another 45 minutes in like just told get my room keys. So that's almost two hours of our time day wasted. We were enjoying our time at the water park and a storm moved in. We all had to clear our and go to our rooms. Which we definitely understood. Then we were told that we would need to await an update from the front desk that the storm cleared before we could go back to the pool. We check our radar an hour later there was not a threat in the area. I asked the clerk of we could speak to the manager and showed them our radar on our phone. They said their security staff said there lighting in the area. I asked of they could provide the documents or website they are getting that information. They declined to do so and said we are protecting our guests. We spent over $300 for amenities we couldn't use. They closed down the rest of the night.
We really love staying at Arizona Grand! We had a wonderful weekend at the waterpark! There is so much shade all around the waterpark that no one in my party even got sunburned. The only thing that I highly recommend is paying the extra for the rooms near the water park. The property is extremely large and part of the people that were there with us didn’t pay the extra money and they were probably a quarter of a mile or more away so it can be a very long walk. Absolutely worth the money, I do recommend it, and we will definitely be back!
The property itself was very nice with plenty of amenities but unfortunately the shower had no hot water nor was there a paper towel or napkin to be found We found this very disappointing not being able to take a shower
Full service in the bar and restaurant
The property has an aging beauty that I enjoyed. We booked a two queen suite next to the water park. The rooms had really comfortable beds but were on the small side. Overall, they need to be updated. The closet door came off when I opened it. The water park is fun for the kids. But it's on the small side (in case you were expecting bigger), and the food is way overpriced. $13 bucks just for a corn dog and it doesn't come with fries. You can't bring any food in for those who want healthier options. The only other food is at the restaurant in the lobby. For some reason, you still have to order at the bar and they deliver everything in to go containers. The view of the golf course from the bar is lovely and the people working are friendly and helpful. Overall, we had a nice time, but not sure I would return at the same price.
Beautiful resort and beautiful rooms. Whether you get a villa or just a regular room, the rooms are spectacular with great views. The pools are warm and time flies when in the water. What I didn't like was that check in was supposed to be at 4, but we weren't able to check in until 6:30 due to being a very busy weekend and not keeping up with cleaning. Another thing that I disliked was the lack of shade at the wave pool. Other than these little things this will always be my go-to when in the area.
Not enough food options. Outrageous prices at the water park. Arrived at resort at 315pm for checkin, room wasn’t ready till 630pm.
Disappointed in the restaurant for such a nice facility.
Oasis water park was great for the kids and the pools around the complex were very convenient. The suite was outstanding. plenty of space for two adults and two children.
Staff is crazy rude! We had free breakfast included with our stay but they didn’t tell us about it and when I asked about they were angry. No bellhop was available to take our luggage to our room. The resort is huge and spread out and the hotel says they have transportation around the resort but they always made us wait 40-50 minutes and many times forgot to get us and we would have to call several times. (Even though on the phone they said 10-15 minutes for a ride. The main lock was broken on our hotel door and we didn’t have any wash clothes on check in. The hotel is gorgeous but the staff is so rude and nasty!
Love the waterpark...food is ehhh but drinks were fantastic
Great service and property was clean!
Located within a 5-minute walk of Oasis Water Park, Arizona Grand Resort & Spa is within a 15-minute stroll of Arizona Mills Mall. This 740-room, 4-star resort welcomes business and leisure travelers with 6 outdoor pools, a golf course, and a full-service spa.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with full breakfast, available for a fee.
The 740 accommodations feature balconies or patios and afford space to spread out with sitting areas. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, minibars, and coffee makers.
Arizona Grand Resort & Spa features a golf course, a full-service spa, and 6 outdoor pools. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa resort include a free water park, a lazy river, and a children's pool.
We loved our stay! We are in from Wisconsin. I was confused that there weren't any balcony chairs on our balcony and for the price you would expect a little more for the room. No smoking marijuana allowed, which was a downfall for my partner - Would have loved to be a designated smoking area like most places have so he can also relax. Otherwise everyone is so friendly - didn't have one bad encounter. Ask for a microwave its $10 but worth it so you don't waste your expensive left over$$$ !
My wife and were looking forward to spending her 36th birthday at the resort and water park. Upon checking in we pulled up to a line of cars with no clear signs of where we could park. So we got yelled at and told to move our car. Then thereafter I waited to check into my room for a hour in line. There were three people working the front desk that had six stations. For being a Saturday and weekend absolutely unacceptable. As I checked in I was told my room was not ready and I would have to wait for a text message for a notification that it would be ready. We went to the pool to wait just to be texted 15 min later. I had to yet again wait another 45 minutes in like just told get my room keys. So that's almost two hours of our time day wasted. We were enjoying our time at the water park and a storm moved in. We all had to clear our and go to our rooms. Which we definitely understood. Then we were told that we would need to await an update from the front desk that the storm cleared before we could go back to the pool. We check our radar an hour later there was not a threat in the area. I asked the clerk of we could speak to the manager and showed them our radar on our phone. They said their security staff said there lighting in the area. I asked of they could provide the documents or website they are getting that information. They declined to do so and said we are protecting our guests. We spent over $300 for amenities we couldn't use. They closed down the rest of the night.
I apologize for the weather during your stay and that we were not able to keep the Oasis Water Park open during the storm. There is a policy in the county of Maricopa, where we are located, that requires all all pools closed until we are free of lightning for over an hour. We appreciate your understanding and we hope you come visit again when the weather is better.
We really love staying at Arizona Grand! We had a wonderful weekend at the waterpark! There is so much shade all around the waterpark that no one in my party even got sunburned. The only thing that I highly recommend is paying the extra for the rooms near the water park. The property is extremely large and part of the people that were there with us didn’t pay the extra money and they were probably a quarter of a mile or more away so it can be a very long walk. Absolutely worth the money, I do recommend it, and we will definitely be back!
I am thrilled that you enjoyed your stay and Oasis water park. I hope you visit us again for a future stay!
The property itself was very nice with plenty of amenities but unfortunately the shower had no hot water nor was there a paper towel or napkin to be found We found this very disappointing not being able to take a shower
I am so sorry to read of the hot water challenges in your suite. Should you experience challenges like that again, I invite you to reach out to our hotel staff, they are available 24 hours a day to assist you. We hope to welcome you back for an improved experience in the near future.
Full service in the bar and restaurant
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The property has an aging beauty that I enjoyed. We booked a two queen suite next to the water park. The rooms had really comfortable beds but were on the small side. Overall, they need to be updated. The closet door came off when I opened it. The water park is fun for the kids. But it's on the small side (in case you were expecting bigger), and the food is way overpriced. $13 bucks just for a corn dog and it doesn't come with fries. You can't bring any food in for those who want healthier options. The only other food is at the restaurant in the lobby. For some reason, you still have to order at the bar and they deliver everything in to go containers. The view of the golf course from the bar is lovely and the people working are friendly and helpful. Overall, we had a nice time, but not sure I would return at the same price.
We are glad we met most of your expectations and that you enjoyed our convenient location and friendly service. We also value your comments which mentions the areas where we can exceed your expectations. We appreciate your business and hope to see you again soon.
Beautiful resort and beautiful rooms. Whether you get a villa or just a regular room, the rooms are spectacular with great views. The pools are warm and time flies when in the water. What I didn't like was that check in was supposed to be at 4, but we weren't able to check in until 6:30 due to being a very busy weekend and not keeping up with cleaning. Another thing that I disliked was the lack of shade at the wave pool. Other than these little things this will always be my go-to when in the area.
Thank you for the lovely review! We're thrilled to read you enjoyed our spacious suites and picturesque views. Thank you for letting us know where we can improve. We hope you visit again soon!
Not enough food options. Outrageous prices at the water park. Arrived at resort at 315pm for checkin, room wasn’t ready till 630pm.
we sincerely apologize for your experience and we are disappointed that we did not meet your expectations. We appreciate your feedback so that we may correct course. We hope you give us a chance for another stay in the future!
Disappointed in the restaurant for such a nice facility.
I am sorry the restaurant did not suit your needs. We hope you come back again once we have reopened all our dining options.
Thank you for the lovely review and for your comments on where we can improve. It was our pleasure to host you and we hope you come back soon.